Winestyles

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
That is the response I expected when I read the numerous other complaints filed against them. "I am done talking about this complaint" is the response Big Star seems to give everyone. I guess my next step is to file in small claims court to force them to talk about it. I have everything in writing/text so it shouldn't be too difficult. I am sorry that Mr. [redacted] doesn't understand the basic tenants of customer service and is not actu[redacted] listening to what he is being told. I was told by John that they would make this right, and I wish they would. I am glad they feel like they went "above and beyond" because I sure don't. Not one phone call, apology, nothing from Big Star. I am re[redacted] trying hard not to sound insulting, but I also run a large scale business and take pride in keeping my word to my customers, even when it causes me to be less profitable on a job. I will not let this go, I will not go away, I will have my day in court to either force them to make this right or if I lose, so be it. At least I will know I tried to make them do what they said they would do. To recap I MADE THE FIRST PAYMENT TO BIG STAR, which they applied to my lease. Because of their ineptitude with their own system, they delayed the closing of the deal and agreed to pay the other payments, which they did but did not provide me with the correct information. At this point, I would accept half of a payment and I will pay the other half in lieu of further action. I will wait until Monday 02/06/2017 to take further action. 
Regards,