Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ The guarantee is printed on every package and states that we require the original receipt and empty packaging within sixty days of purchase to process a request for a refundWe did offer to make an exception and process a refund with only the original receipt or a reprint of the receipt from the retailerWe were sent a photo of a receipt and unfortunately we cannot accept thisWe do understand that both the package and original receipt may not be attainable at all times, however we will be unable to process a request for a refund without one of these items to show proof of purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I told them Walmarts website will not let you print the original receipt out so instead I did s screen snap shotThem requiring the original in my opinion is just a way for them to get out of paying the qurantee outIt's obvious that I purchased it and it's obvious with the receipt I sent themI proved I bought there product and I did not get what I paid for which where seeds that would growI want a refund Final Consumer Response / [redacted] (2000, 13, 2016/06/01) */ Please close complaint Final Business Response / [redacted] (4000, 11, 2016/06/01) */ Unfortunately we cannot process a refund with a photo of the receiptIf a reprint of the receipt could be provided by Wal-Mart's Customer Service we will make an exception and process a request for a refundWe currently have waived requirements of our guarantee, however a reprint of the receipt is needed to process a request for a refund
Thank you for your email and for notifying us of a possible issue concerning one of our Consumers We do greatly value our consumers and always work to resolve issue that they have had with our products We did mail a refund check to Ms [redacted] on July 5th for the amount of $ This check has been cashed by Ms [redacted] as shown by the attachment My hope is that this issue with Ms [redacted] has been resolved since she has received her refund check If there is anything else we can assist with, please let us know Thank you so much
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Their answer seems to be written by someone who has limited knowledge of my issue.To continue my story after they came and replaced the last broken part (a thermistor? I believe) they found the circuit was being tripped? Regardless of my lack of explanation of all this (they really couldn't explain much of this to me) the next result was they told me I needed a new compressorAt this point they admitted the compressor was probably damaged with all the stress they put on the systemThey finally installed a new compressor and the system appears to be functioning at this pointHowever, since by the time it was finally fixed we have had very mild weather we have little confidence the system is repaired completely.To address the "there were other problems with the unit not related to the coil" you must assume that at the same moment:The coil started leakingThe control board brokeThe thermistor? brokeThe fuse started tripping The compressor brokeMy point is I believe 2- was a result of inexperienced technicians, perhaps during the performance of the leak test (I was there when they preformed that and it was clear the guy did not know what he was doing)they broke other partsCertainly they broke the coil upon installationEither that or the first coil was never leaking and something else was the cause Then to casually state "we will be servicing his unit this spring" implying all is well is not quite where we are just yetSince we are not yet sure the unit functions we would be foolish to break contact at this point Regards, [redacted] ***
In response to the complaint of repair issues we first added refrigerant to system and then came back and found a refrigerant leak in the indoor coil (attic unit) customer authorized a replacement indoor unitDuring the install process the indoor coil was damaged and we had to order a new coil and replace it at the same time we found additional problems with the water furnace heat pump section .This problem was not related to the leaking attic coilParts where ordered and our service manager accCrmpanied one of our service technician to insure the system was diagnosed and repaired properlyWe do regret the delay it took to get this geothermal system fixedNote all repairs have beer completed and customer was not charged for any of the additional work needed.We have spoken to [redacted] and are scheduled to return to his home to perform the spring service at his home.Thank youJohn AWittrnan Mechanical [redacted] Sterling, VA (***) [redacted] Office / ###-###-#### Fax
Final Consumer Response / [redacted] (2000, 9, 2017/05/30) */ The refund has been issuedThank you for your assistance, you can favorably close the case
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ We did receive an e-mail from this consumer on June 10, Which we responded to that day apologizing for her dissatisfaction and requesting that she mail in her original receipt and label from the containerAt this time the case was closed while waiting on her items, which we received on June 18th, Upon processing her refund she had only included a copy of her receipt and nothing from the containerA letter requesting her original receipt and label from the jug was mailed on June 22, We would be willing to accept the original receipt or the original label from the side of the container and continue to process her refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because of the principal of this case is, I had already sent the receipt with the model# and product type describing it, and myself and no one keeps a container for almost four months, because I was expecting this product to work as was their; Pennington Seed's HYPEIt is [redacted] NOT [redacted] and [redacted] DOLLARSNow they want me to jump through hoops for their ineffective lying about their productAgain NO, I'm NOT Happy with this company's tacticsThis is NOT Good Consumer Business Relations Final Business Response / [redacted] (4000, 9, 2015/07/07) */ Our guarantee states that we require the empty container and original receipt within sixty days of purchaseWe understand if you no longer have the container and are willing to offer an exception, however we do require the original receipt in order to continue processing your claimOnce we receive this we will process a refund request as soon as possible Final Consumer Response / [redacted] (2000, 11, 2015/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will send the original receipt, but please return it back to meThank YouCustomer; [redacted]
Initial Business Response /* (1000, 5, 2016/02/12) */
We e-mailed this consumer yesterday and are awaiting her documents in order to process a refund request
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Documents were mailed and I emailed company they were mailed
Final Business Response /* (4000, 9, 2016/02/17) */
We received her items in the mail yesterday and will be processing a refund within the next two weeks
Please confirm that you received the attachment of the unsigned contract from Wittman I also sent one last night based on the complaint numberI can also send the receipt if that's necessary
Initial Business Response /* (1000, 10, 2016/07/06) */
We do apologize for the delay, the designer and manufacturer of this product will be contacting the consumer to try and come to a resolutionAll parts of the pump and filter system are working, there may be another factor that is causing this
Initial Business Response /* (1000, 5, 2015/11/24) */
We received her items requesting a refund on October 26, It can take up to to weeks to process a refund checkThe check was written today and will be mailed within the next week
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
they say the check will be mailed within the next week ...today is 11/30/so the check should be here any dayI accept the response and accept the fact that I can reopen this case if check is not received as stated in this complaint
Initial Business Response /* (1000, 5, 2015/11/24) */
[redacted] contacted us via e-mail on November 23, 2015 and we responded that evening to his request. We offered a refund, per our guarantee. In order for us to process a refund request, please send the label from the packaging with the barcode,...
test information, and lot number. Also, please include the original receipt (no copies, please, this will be returned to you), with a brief note describing the problem with your name and address. Mail the above listed items within 60 days of purchase to the following address for processing:
Pennington Seed, Inc.
Attn: Customer Service
PO Box 338
Greenfield, MO 65661
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can only send a printed receipt as this was a online order for pick-up. They do not give a cash register receipt when you pick-up. You print your pick-up email when your order is filled & all you do is take it & show them the email along w/ your ID. I can only print & send a printed order receipt, a printed order pick-up email and a Credit Card Statement showing it was Paid............... I still have the bag w/ barcode and tag w/ all test info and will also send everything via USPS PRIORITY MAIL w/ TRACKING..........Thank You!
Final Business Response /* (4000, 24, 2016/01/12) */
Your check is being processed and will be mailed this week.
Final Consumer Response /* (4200, 26, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll wait and see if they do what they say before closing case. I'm honestly disappointed with this company's customer service and the way things are handled.
Initial Business Response /* (1000, 9, 2016/04/28) */
We have been in contact with this consumer in regards to the One Step Complete he purchased. Our guarantee is printed on every package and requires that the consumer mail in the empty packaging and original receipt within sixty days of purchase....
Since the consumer is not able to provide the packaging we have offered a one exception and will process a refund for half of the purchase price based upon his original receipts, which he will mailing to us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for your email and for notifying us of a possible issue concerning one of our Consumers. We do greatly value our consumers and always work to resolve issue that they have had with our products. We did mail a refund check to Ms. [redacted] on July 5th for the amount...
of $31.94. This check has been cashed by Ms. [redacted] as shown by the attachment. My hope is that this issue with Ms. [redacted] has been resolved since she has received her refund check. If there is anything else we can assist with, please let us know. Thank you so much.
Initial Business Response /* (1000, 5, 2016/05/27) */
The guarantee is printed on every package and states that we require the original receipt and empty packaging within sixty days of purchase to process a request for a refund. We did offer to make an exception and process a refund with only the...
original receipt or a reprint of the receipt from the retailer. We were sent a photo of a receipt and unfortunately we cannot accept this. We do understand that both the package and original receipt may not be attainable at all times, however we will be unable to process a request for a refund without one of these items to show proof of purchase.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I told them Walmarts website will not let you print the original receipt out so instead I did s screen snap shot. Them requiring the original in my opinion is just a way for them to get out of paying the qurantee out. It's obvious that I purchased it and it's obvious with the receipt I sent them. I proved I bought there product and I did not get what I paid for which where seeds that would grow. I want a refund
Final Consumer Response /* (2000, 13, 2016/06/01) */
Please close complaint
Final Business Response /* (4000, 11, 2016/06/01) */
Unfortunately we cannot process a refund with a photo of the receipt. If a reprint of the receipt could be provided by Wal-Mart's Customer Service we will make an exception and process a request for a refund. We currently have waived requirements of our guarantee, however a reprint of the receipt is needed to process a request for a refund.
Initial Business Response /* (1000, 5, 2015/09/10) */
Our department spoke with this consumer on September 9th and are awaiting his items to process a request for a refund.
In response to the complaint of repair issues we first added refrigerant to system and then came back and found a refrigerant leak in the indoor coil (attic unit) customer authorized a replacement indoor unit. During the install process the indoor coil was damaged and we had to order a new coil and...
replace it at the same time we found additional problems with the water furnace heat pump section .This problem was not related to the leaking attic coil. Parts where ordered and our service manager accCrmpanied one of our service technician to insure the system was diagnosed and repaired properly. We do regret the delay it took to get this geothermal system fixed. Note all repairs have beer completed and customer was not charged for any of the additional work needed.We have spoken to [redacted] and are scheduled to return to his home to perform the spring service at his home.Thank youJohn AWittrnan Mechanical[redacted] Sterling, VA 20164 ([redacted]) [redacted] Office / ###-###-#### Fax
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Their answer seems to be written by someone who has limited knowledge of my issue.To continue my story after they came and replaced the last broken part (a thermistor? I believe) they found the circuit was being tripped? Regardless of my lack of explanation of all this (they really couldn't explain much of this to me) the next result was they told me I needed a new compressor. At this point they admitted the compressor was probably damaged with all the stress they put on the system. They finally installed a new compressor and the system appears to be functioning at this point. However, since by the time it was finally fixed we have had very mild weather we have little confidence the system is repaired completely.To address the "there were other problems with the unit not related to the coil" you must assume that at the same moment:1. The coil started leaking2. The control board broke3. The thermistor? broke4. The fuse started tripping 5. The compressor brokeMy point is I believe 2-5 was a result of inexperienced technicians, perhaps during the performance of the leak test (I was there when they preformed that and it was clear the guy did not know what he was doing)they broke other parts. Certainly they broke the coil upon installation. Either that or the first coil was never leaking and something else was the cause.
Then to casually state "we will be servicing his unit this spring" implying all is well is not quite where we are just yet. Since we are not yet sure the unit functions we would be foolish to break contact at this point.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/05/27) */ The guarantee is printed on every package and states that we require the original receipt and empty packaging within sixty days of purchase to process a request for a refundWe did offer to make an exception and process a refund with only the original receipt or a reprint of the receipt from the retailerWe were sent a photo of a receipt and unfortunately we cannot accept thisWe do understand that both the package and original receipt may not be attainable at all times, however we will be unable to process a request for a refund without one of these items to show proof of purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I told them Walmarts website will not let you print the original receipt out so instead I did s screen snap shotThem requiring the original in my opinion is just a way for them to get out of paying the qurantee outIt's obvious that I purchased it and it's obvious with the receipt I sent themI proved I bought there product and I did not get what I paid for which where seeds that would growI want a refund Final Consumer Response / [redacted] (2000, 13, 2016/06/01) */ Please close complaint Final Business Response / [redacted] (4000, 11, 2016/06/01) */ Unfortunately we cannot process a refund with a photo of the receiptIf a reprint of the receipt could be provided by Wal-Mart's Customer Service we will make an exception and process a request for a refundWe currently have waived requirements of our guarantee, however a reprint of the receipt is needed to process a request for a refund
Thank you for your email and for notifying us of a possible issue concerning one of our Consumers We do greatly value our consumers and always work to resolve issue that they have had with our products We did mail a refund check to Ms [redacted] on July 5th for the amount of $ This check has been cashed by Ms [redacted] as shown by the attachment My hope is that this issue with Ms [redacted] has been resolved since she has received her refund check If there is anything else we can assist with, please let us know Thank you so much
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Their answer seems to be written by someone who has limited knowledge of my issue.To continue my story after they came and replaced the last broken part (a thermistor? I believe) they found the circuit was being tripped? Regardless of my lack of explanation of all this (they really couldn't explain much of this to me) the next result was they told me I needed a new compressorAt this point they admitted the compressor was probably damaged with all the stress they put on the systemThey finally installed a new compressor and the system appears to be functioning at this pointHowever, since by the time it was finally fixed we have had very mild weather we have little confidence the system is repaired completely.To address the "there were other problems with the unit not related to the coil" you must assume that at the same moment:The coil started leakingThe control board brokeThe thermistor? brokeThe fuse started tripping The compressor brokeMy point is I believe 2- was a result of inexperienced technicians, perhaps during the performance of the leak test (I was there when they preformed that and it was clear the guy did not know what he was doing)they broke other partsCertainly they broke the coil upon installationEither that or the first coil was never leaking and something else was the cause Then to casually state "we will be servicing his unit this spring" implying all is well is not quite where we are just yetSince we are not yet sure the unit functions we would be foolish to break contact at this point Regards, [redacted] ***
In response to the complaint of repair issues we first added refrigerant to system and then came back and found a refrigerant leak in the indoor coil (attic unit) customer authorized a replacement indoor unitDuring the install process the indoor coil was damaged and we had to order a new coil and replace it at the same time we found additional problems with the water furnace heat pump section .This problem was not related to the leaking attic coilParts where ordered and our service manager accCrmpanied one of our service technician to insure the system was diagnosed and repaired properlyWe do regret the delay it took to get this geothermal system fixedNote all repairs have beer completed and customer was not charged for any of the additional work needed.We have spoken to [redacted] and are scheduled to return to his home to perform the spring service at his home.Thank youJohn AWittrnan Mechanical [redacted] Sterling, VA (***) [redacted] Office / ###-###-#### Fax
Final Consumer Response / [redacted] (2000, 9, 2017/05/30) */ The refund has been issuedThank you for your assistance, you can favorably close the case
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ We did receive an e-mail from this consumer on June 10, Which we responded to that day apologizing for her dissatisfaction and requesting that she mail in her original receipt and label from the containerAt this time the case was closed while waiting on her items, which we received on June 18th, Upon processing her refund she had only included a copy of her receipt and nothing from the containerA letter requesting her original receipt and label from the jug was mailed on June 22, We would be willing to accept the original receipt or the original label from the side of the container and continue to process her refund Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because of the principal of this case is, I had already sent the receipt with the model# and product type describing it, and myself and no one keeps a container for almost four months, because I was expecting this product to work as was their; Pennington Seed's HYPEIt is [redacted] NOT [redacted] and [redacted] DOLLARSNow they want me to jump through hoops for their ineffective lying about their productAgain NO, I'm NOT Happy with this company's tacticsThis is NOT Good Consumer Business Relations Final Business Response / [redacted] (4000, 9, 2015/07/07) */ Our guarantee states that we require the empty container and original receipt within sixty days of purchaseWe understand if you no longer have the container and are willing to offer an exception, however we do require the original receipt in order to continue processing your claimOnce we receive this we will process a refund request as soon as possible Final Consumer Response / [redacted] (2000, 11, 2015/07/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will send the original receipt, but please return it back to meThank YouCustomer; [redacted]
Initial Business Response /* (1000, 5, 2016/02/12) */
We e-mailed this consumer yesterday and are awaiting her documents in order to process a refund request
Initial Consumer Rebuttal /* (3000, 7, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
Documents were mailed and I emailed company they were mailed
Final Business Response /* (4000, 9, 2016/02/17) */
We received her items in the mail yesterday and will be processing a refund within the next two weeks
Please confirm that you received the attachment of the unsigned contract from Wittman I also sent one last night based on the complaint numberI can also send the receipt if that's necessary
Initial Business Response /* (1000, 10, 2016/07/06) */
We do apologize for the delay, the designer and manufacturer of this product will be contacting the consumer to try and come to a resolutionAll parts of the pump and filter system are working, there may be another factor that is causing this
Initial Business Response /* (1000, 5, 2015/11/24) */
We received her items requesting a refund on October 26, It can take up to to weeks to process a refund checkThe check was written today and will be mailed within the next week
Initial Consumer Rebuttal /* (2000, 7, 2015/11/30)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
they say the check will be mailed within the next week ...today is 11/30/so the check should be here any dayI accept the response and accept the fact that I can reopen this case if check is not received as stated in this complaint
Initial Business Response /* (1000, 5, 2015/11/24) */
[redacted] contacted us via e-mail on November 23, 2015 and we responded that evening to his request. We offered a refund, per our guarantee. In order for us to process a refund request, please send the label from the packaging with the barcode,...
test information, and lot number. Also, please include the original receipt (no copies, please, this will be returned to you), with a brief note describing the problem with your name and address. Mail the above listed items within 60 days of purchase to the following address for processing:
Pennington Seed, Inc.
Attn: Customer Service
PO Box 338
Greenfield, MO 65661
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can only send a printed receipt as this was a online order for pick-up. They do not give a cash register receipt when you pick-up. You print your pick-up email when your order is filled & all you do is take it & show them the email along w/ your ID. I can only print & send a printed order receipt, a printed order pick-up email and a Credit Card Statement showing it was Paid............... I still have the bag w/ barcode and tag w/ all test info and will also send everything via USPS PRIORITY MAIL w/ TRACKING..........Thank You!
Final Business Response /* (4000, 24, 2016/01/12) */
Your check is being processed and will be mailed this week.
Final Consumer Response /* (4200, 26, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll wait and see if they do what they say before closing case. I'm honestly disappointed with this company's customer service and the way things are handled.
Initial Business Response /* (1000, 9, 2016/04/28) */
We have been in contact with this consumer in regards to the One Step Complete he purchased. Our guarantee is printed on every package and requires that the consumer mail in the empty packaging and original receipt within sixty days of purchase....
Since the consumer is not able to provide the packaging we have offered a one exception and will process a refund for half of the purchase price based upon his original receipts, which he will mailing to us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 9, 2017/05/30) */
The refund has been issued. Thank you for your assistance, you can favorably close the case.
Thank you for your email and for notifying us of a possible issue concerning one of our Consumers. We do greatly value our consumers and always work to resolve issue that they have had with our products. We did mail a refund check to Ms. [redacted] on July 5th for the amount...
of $31.94. This check has been cashed by Ms. [redacted] as shown by the attachment. My hope is that this issue with Ms. [redacted] has been resolved since she has received her refund check. If there is anything else we can assist with, please let us know. Thank you so much.
Initial Business Response /* (1000, 5, 2016/05/27) */
The guarantee is printed on every package and states that we require the original receipt and empty packaging within sixty days of purchase to process a request for a refund. We did offer to make an exception and process a refund with only the...
original receipt or a reprint of the receipt from the retailer. We were sent a photo of a receipt and unfortunately we cannot accept this. We do understand that both the package and original receipt may not be attainable at all times, however we will be unable to process a request for a refund without one of these items to show proof of purchase.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Like I told them Walmarts website will not let you print the original receipt out so instead I did s screen snap shot. Them requiring the original in my opinion is just a way for them to get out of paying the qurantee out. It's obvious that I purchased it and it's obvious with the receipt I sent them. I proved I bought there product and I did not get what I paid for which where seeds that would grow. I want a refund
Final Consumer Response /* (2000, 13, 2016/06/01) */
Please close complaint
Final Business Response /* (4000, 11, 2016/06/01) */
Unfortunately we cannot process a refund with a photo of the receipt. If a reprint of the receipt could be provided by Wal-Mart's Customer Service we will make an exception and process a request for a refund. We currently have waived requirements of our guarantee, however a reprint of the receipt is needed to process a request for a refund.
Initial Business Response /* (1000, 5, 2015/09/10) */
Our department spoke with this consumer on September 9th and are awaiting his items to process a request for a refund.
In response to the complaint of repair issues we first added refrigerant to system and then came back and found a refrigerant leak in the indoor coil (attic unit) customer authorized a replacement indoor unit. During the install process the indoor coil was damaged and we had to order a new coil and...
replace it at the same time we found additional problems with the water furnace heat pump section .This problem was not related to the leaking attic coil. Parts where ordered and our service manager accCrmpanied one of our service technician to insure the system was diagnosed and repaired properly. We do regret the delay it took to get this geothermal system fixed. Note all repairs have beer completed and customer was not charged for any of the additional work needed.We have spoken to [redacted] and are scheduled to return to his home to perform the spring service at his home.Thank youJohn AWittrnan Mechanical[redacted] Sterling, VA 20164 ([redacted]) [redacted] Office / ###-###-#### Fax
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Their answer seems to be written by someone who has limited knowledge of my issue.To continue my story after they came and replaced the last broken part (a thermistor? I believe) they found the circuit was being tripped? Regardless of my lack of explanation of all this (they really couldn't explain much of this to me) the next result was they told me I needed a new compressor. At this point they admitted the compressor was probably damaged with all the stress they put on the system. They finally installed a new compressor and the system appears to be functioning at this point. However, since by the time it was finally fixed we have had very mild weather we have little confidence the system is repaired completely.To address the "there were other problems with the unit not related to the coil" you must assume that at the same moment:1. The coil started leaking2. The control board broke3. The thermistor? broke4. The fuse started tripping 5. The compressor brokeMy point is I believe 2-5 was a result of inexperienced technicians, perhaps during the performance of the leak test (I was there when they preformed that and it was clear the guy did not know what he was doing)they broke other parts. Certainly they broke the coil upon installation. Either that or the first coil was never leaking and something else was the cause.
Then to casually state "we will be servicing his unit this spring" implying all is well is not quite where we are just yet. Since we are not yet sure the unit functions we would be foolish to break contact at this point.
Regards,
[redacted]