Initial Business Response /* (1000, 5, 2015/06/29) */
We did receive an e-mail from this consumer on June 10, 2015. Which we responded to that day apologizing for her dissatisfaction and requesting that she mail in her original receipt and label from the container. At this time the case was closed...
while waiting on her items, which we received on June 18th, 2015. Upon processing her refund she had only included a copy of her receipt and nothing from the container. A letter requesting her original receipt and label from the jug was mailed on June 22, 2015. We would be willing to accept the original receipt or the original label from the side of the container and continue to process her refund.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because of the principal of this case is, I had already sent the receipt with the model# and product type describing it, and myself and no one keeps a container for almost four months, because I was expecting this product to work as was their;
Pennington Seed's HYPE. It is [redacted] NOT [redacted] and [redacted] DOLLARS. Now they want me to jump through hoops for their ineffective lying about their product. Again NO, I'm NOT Happy with
this company's tactics. This is NOT Good Consumer
Business Relations.
Final Business Response /* (4000, 9, 2015/07/07) */
Our guarantee states that we require the empty container and original receipt within sixty days of purchase. We understand if you no longer have the container and are willing to offer an exception, however we do require the original receipt in order to continue processing your claim. Once we receive this we will process a refund request as soon as possible.
Final Consumer Response /* (2000, 11, 2015/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will send the original receipt, but please return it back to me. Thank You. Customer; [redacted].
Initial Business Response /* (1000, 5, 2015/06/29) */
We did receive an e-mail from this consumer on June 10, 2015. Which we responded to that day apologizing for her dissatisfaction and requesting that she mail in her original receipt and label from the container. At this time the case was closed...
while waiting on her items, which we received on June 18th, 2015. Upon processing her refund she had only included a copy of her receipt and nothing from the container. A letter requesting her original receipt and label from the jug was mailed on June 22, 2015. We would be willing to accept the original receipt or the original label from the side of the container and continue to process her refund.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because of the principal of this case is, I had already sent the receipt with the model# and product type describing it, and myself and no one keeps a container for almost four months, because I was expecting this product to work as was their;
Pennington Seed's HYPE. It is [redacted] NOT [redacted] and [redacted] DOLLARS. Now they want me to jump through hoops for their ineffective lying about their product. Again NO, I'm NOT Happy with
this company's tactics. This is NOT Good Consumer
Business Relations.
Final Business Response /* (4000, 9, 2015/07/07) */
Our guarantee states that we require the empty container and original receipt within sixty days of purchase. We understand if you no longer have the container and are willing to offer an exception, however we do require the original receipt in order to continue processing your claim. Once we receive this we will process a refund request as soon as possible.
Final Consumer Response /* (2000, 11, 2015/07/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will send the original receipt, but please return it back to me. Thank You. Customer; [redacted].