Wings Financial

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such as the one made by Ms [redacted] ***, Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and WingsWhen Wings receives complaints, such as the one made by Mrs [redacted] ***, Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organizationPlease let us know if you need anything further from us and we will respond to the extent permitted by applicable law

Initial Business Response / [redacted] (1000, 7, 2015/10/27) */ Wings is looking into the concerns and will send response to complainant as soon as completedWings will also update Revdex.com as appropriate and allowed by law Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will wait for their response, assuming it is provide in a reasonable amount of time

[redacted] See Attached ***

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such as the one made by Mr [redacted] , Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

Dear Mr***, Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and WingsWhen Wings receives complaints, such as the one made by Mr [redacted] , Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organizationPlease let us know if you need anything further from us and we will respond to the extent permitted by applicable lawSincerely, Amanda [redacted] Legal Request Specialist Wings Financial Credit Union | [redacted] | Apple Valley, MN 55124Tel ###-###-#### | Fax ###-###-####

Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such as the one made by Ms [redacted] , Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such as the one made by Mr [redacted] ***, Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

Initial Business Response / [redacted] (1000, 7, 2015/10/12) */ Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such as the one made by Ms [redacted] , Wings researches the matter and then attempts to work directly with the member to come to a resolution that is mutually acceptable Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have reached out to me, and after months of back and fourth we have come to no solutionMy statements from Wings state I do not owe what this department says I do, and it never matches upI have been charged with over $of late fees that I should not have been as well as them reporting things to my credit that I was days lateNon of which should have happened Final Consumer Response / [redacted] (3000, 13, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Pretty of wingsThey still cannot solve anythingI will wait for the next step Final Business Response / [redacted] (4000, 15, 2015/10/14) */ As the consumer has not yet received the information transmitted to her by Wings, further comment by Wings at this time will not further the resolution of her concernsIf Ms [redacted] has concerns after receiving and reviewing the information and discussing the matter with the representative identified in the correspondence, then further comment through this forum would be appropriate

I am rejecting this response because: This is unacceptable"while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization." Wouldn't honoring an agreement with an individual also be doing what is right for the broader membership of the organization as each member would also appreciate honesty and integrity? Or do you believe that what is "right" is to lie to and mislead your customers?

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such as the one made by MrDavid [redacted] , Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

I am rejecting this response because:They did not even begin to answer the charge I have leveled against them I was not ever a memberThis is another charge made by a disreputable institutionBut that's okay, I have contacted the FTC, and am soon sending a letter of complaint to the MN Attorney General's Office as well

I am rejecting this response because:
I already tried to talk to these people and they refused to work with me in fact one got hostile at me and the other refuse to do an investigation trying to claim I authorized the transaction which I did not

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such
as the one made by *** ***, Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such
as the one made by Ms*** ***, Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings receives complaints, such
as the one made by Mr*** ***, Wings researches the matter and attempts to work with the individual directly to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law

I am rejecting this response because: They haven’t contacted me or made any attempts to contact or resolve the issue

I am rejecting this response because:
We do not need member specifics involved. Answered by a Wings attorney's written letter, her words clearly outline the service "rules" they adhere to, but that is contrary to what was provided. Her words disposition me purposely, rather lets discuss a new customer. Whom opens an account said checking and savings with 20$ or minimum in the savings that is required for it to remain open. Said customer doesn't show activity for six years, and on the sixth year why does Wings close this persons account automatically, stated, inactivity for six months causes the account to close?

Dear Mr***, Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings When Wings
receives complaints, such as the one made by Mr*** J ***, Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptableUnfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law Amanda *** Legal Request Specialist