Cancel and refund directly on credit card Matter: Cancellation of Account and Refund Request by [redacted] *** Complaint ID [redacted] Dear [redacted] As requested in the complaint, your membership to Lilplay.com was cancelled effectively on September 13th As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $on 19th October Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Sent: Tuesday, November 10, 2015 3:03 PMTo: drteam; [redacted] Subject: Complaint against [redacted] BBB [redacted] Thank you for your email. This is to let you know that just this morning a cheque in full payment of the charges to my credit card has been received. Again, thank you for your assistance. And my thanks to [redacted] for their cooperation in settling this issue. Please indicate my satisfaction with the ultimate outcome of my claim.
Dear [redacted] [redacted] : , As requested in the complaint, your membership to [redacted] was cancelled effectively on October 29th As requested in the complaint, we will issue a refund via check in the amount of $Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions Yours truly, Support Team
Sent: Tuesday, September 29, 10:AMTo: Rhonda Parish Subject: Re: Houston Revdex.com Complaint Record [redacted] Good Day: Customer's account was cancelled on May 23rd $charge incurred Email sent explaining terms and conditionsRegards
Matter: Cancellation Request by [redacted] Dear [redacted] ***, As requested in the complaint, your membership to [redacted] was cancelled effectively on October 13th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this day For future reference to this complaint, the ticket ID assigned to your account is [redacted]
Sent: Tuesday, September 29, 2015 10:17 AMTo: [redacted] <r [redacted] @bbbhou.org>Subject: Re: Houston BBB Complaint [redacted] Good Day: Customer's account was cancelled on July 31st 2015. Verification charge of $1 was refunded to the customer on July 31st. No other charges were incurred by customer. Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Tuesday, October 13, 7:PMTo: drteamSubject: Re: Revdex.com- Complaint ID# ***
Thank you for your investigation AllGame media would not commit to a refund, so we disputed the payment with *** and received full recompenseFor what it's worth, the company's site was structured so that I was unaware that I had committed to buying a tablet until I tried to leave The company had promised to provide "*** *** ** *** ***" by *** ***I soon discovered that it had no rights to provide that book; I was offered other books that do not interest meI call this transaction 'bait and switch', with unwanted purchase of a tablet thrown inI consider the matter to be resolved
Sincerely, *** ***
Matter: Cancellation and Refund Request by *** * *** Complaint
ID ***
Dear *** ***
As requested in the complaint, your membership to *** was cancelled
effectively on November 7,
As requested in the complaint, we have issued a check in the
amount of $on November 12th, and mailed it to *** ** *** *** *** ** ***, USA via ground mailPlease note
that checks may take up to business days to be
deliveredYou will find attached hereto a copy of your account balance on this
day and a copy of the check mailed out to youFor future reference to this
complaint, the ticket ID assigned to your account is ***
Customer service excellence is a priority for us and we hope that
our response was able to address your concernsPlease do not hesitate to
contact us, should you require any further assistance or have any questions
Yours truly,
Support Team
Sent: Tuesday, September 29, 10:AMTo: *** *** ***Subject: Re: Houston Revdex.com Complaint Record Restoration *** *** ***
"margin-bottom: 12pt;">Good Day: Customer's account was cancelled on Feb 9th 2015. Customer was refunded $on Feb 4th Regards
From: *** ***
Sent: Monday, April *** 12:PM
To: ***
Subject: Matter: Cancellation and Refund Request by *** *** *** Complaint
ID: ***
class="MsoPlainText">March ***
** *** ** ***
*** ** *** ***
** ***
*** ** ***
Matter: Cancellation and Refund Request by *** *** ***
Complaint ID:***
*** *** ***We having trouble finding your account information. We want to resolve your inquiry in the
shortest possible way but we need to be provided with some additional
information in order to retrieve your account.
Please provide the following additional account details:
- First and last
name used to register
- Email address
used to register
- First digits
and last digits of the credit card used to register
- Ticket ID
provided by your membership receipt
Customer service excellence is a priority for us and we
hope that our response was able to address your concerns. Please do not hesitate to contact us should
you require any further assistance or have any questions
Yours truly,
Support Team
Double Groove LLC
*** *** ***
Matter: Refund of AccountTimes New Roman";"> Complaint ID
Dear *** ***
As requested in the complaint, your membership to *** was cancelled effectively on August 19th
As requested in the complaint, we have refunded you directly on your credit card ending in *** in the amount of $on August 19th Please note that our refund policy
allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your
account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is ***
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further
assistance or have any questions
Regards
Customer Support Team
Sent: Monday, July 11, 9:AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Sir/Madam, we have just received your
email regarding this customer. We attached a printout to show that no charges were made to this cutomer's accountShould you need to contact us to discuss this further please email the sender of this emailThank youRegards
Sent: Tuesday, September 29, 10:AMSubject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC
Times New Roman;">Good Day: No account found for this customerRegards
Sent: Tuesday, September 29, 10:AMTo: Rhonda Parish Subject: Re: Houston Revdex.com Complaint Record [redacted]
"margin-bottom: 12pt;">Good Day: Customer's account was cancelled on May 23rd 2015. $charge incurred. Email sent explaining terms and conditionsRegards
Sent: Tuesday, September 29, 10:AMTo: [redacted] Subject: Re: Houston Revdex.com Complaint [redacted]
"margin-bottom: 12pt;">Good Day: Customer's account was cancelled on July 31st 2015. Verification charge of $was refunded to the customer on July 31stNo other charges were incurred by customerRegards
Cancel and refund directly on credit card Matter:...
Cancellation of Account and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted] As requested in the complaint, your membership to Lilplay.com was cancelled effectively on September 13th 2016. As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $1.01 on 19th October 2016. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]. Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions. Yours truly, Support Team
Sent: Tuesday, September 29, 5:PMTo: drteamSubject: Re: Request for additional information on complaint ID [redacted] - Fwd: [redacted] To Whom it May Concern: With regard to a request for a contract or receipt for ID [redacted] , we never had an authorized contract or receiptHowever, I have attached below an email from [redacted] to my husband, [redacted] , regarding the canc***tion of the account and refund of six of the seven months charged by the companyNote the name on the account, [redacted] , is not anyone that we know and all seven months' charges were unauthorizedThe only identifying information is their Reference Number: [redacted] Thank you for your assistance with this matter, [redacted] From: [redacted] >To: [redacted] Sent: Tuesday, September 29, 6:14:PMSubject: Fwd: [redacted] Sent from [redacted] ------ Original Message ------ From: [redacted] To: [redacted] Sent: September 15, at 8:AMSubject: [redacted] General [redacted] Information Reference Number: [redacted] Dear ***, Thank you for contacting usYour account has been cancelled and the charges to your credit card have been refunded total amount $This will become apparent within 5-business daysThank you for using [redacted] , if you have additional questions or comments, please do not hesitate to contact usToll-free No: [redacted] Primary No: [redacted] Please retain this email for your records Talk to you soon! [redacted] Support Staff © [redacted] , · [redacted]
Cancel and refund directly on credit card Matter: Cancellation of Account and Refund Request by [redacted] *** Complaint ID [redacted] Dear [redacted] As requested in the complaint, your membership to Lilplay.com was cancelled effectively on September 13th As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $on 19th October Please note that our refund policy allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is [redacted] Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questionsYours truly, Support Team
Sent: Tuesday, September 29, 10:AMSubject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: customer's account refunded $and cancelled Jan 14th Regards
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Sent: Tuesday, November 10, 2015 3:03 PMTo: drteam; [redacted] Subject: Complaint against [redacted] BBB [redacted] Thank you for your email. This is to let you know that just this morning a cheque in full payment of the charges to my credit card has been received. Again, thank you for your assistance. And my thanks to [redacted] for their cooperation in settling this issue. Please indicate my satisfaction with the ultimate outcome of my claim.
[redacted] Good Day: Customer's account was cancelled on July 31st Regards
Dear [redacted] [redacted] : , As requested in the complaint, your membership to [redacted] was cancelled effectively on October 29th As requested in the complaint, we will issue a refund via check in the amount of $Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further assistance or have any questions Yours truly, Support Team
Sent: Tuesday, September 29, 10:AMTo: Rhonda Parish Subject: Re: Houston Revdex.com Complaint Record [redacted] Good Day: Customer's account was cancelled on May 23rd $charge incurred Email sent explaining terms and conditionsRegards
Matter: Cancellation Request by [redacted] Dear [redacted] ***, As requested in the complaint, your membership to [redacted] was cancelled effectively on October 13th No charges have been billed to your accountYou will find attached hereto a copy of your account balance on this day For future reference to this complaint, the ticket ID assigned to your account is [redacted]
Sent: Tuesday, September 29, 2015 10:17 AMTo: [redacted] <r [redacted] @bbbhou.org>Subject: Re: Houston BBB Complaint [redacted] Good Day: Customer's account was cancelled on July 31st 2015. Verification charge of $1 was refunded to the customer on July 31st. No other charges were incurred by customer. Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Tuesday, October 13, 7:PMTo: drteamSubject: Re: Revdex.com- Complaint ID# ***
Thank you for your investigation AllGame media would not commit to a refund, so we disputed the payment with *** and received full recompenseFor what it's worth, the company's site was structured so that I was unaware that I had committed to buying a tablet until I tried to leave The company had promised to provide "*** *** ** *** ***" by *** ***I soon discovered that it had no rights to provide that book; I was offered other books that do not interest meI call this transaction 'bait and switch', with unwanted purchase of a tablet thrown inI consider the matter to be resolved
Sincerely, *** ***
Matter: Cancellation and Refund Request by *** * *** Complaint
ID ***
Dear *** ***
As requested in the complaint, your membership to *** was cancelled
effectively on November 7,
As requested in the complaint, we have issued a check in the
amount of $on November 12th, and mailed it to *** ** *** *** *** ** ***, USA via ground mailPlease note
that checks may take up to business days to be
deliveredYou will find attached hereto a copy of your account balance on this
day and a copy of the check mailed out to youFor future reference to this
complaint, the ticket ID assigned to your account is ***
Customer service excellence is a priority for us and we hope that
our response was able to address your concernsPlease do not hesitate to
contact us, should you require any further assistance or have any questions
Yours truly,
Support Team
Sent: Tuesday, September 29, 10:AMTo: *** *** ***Subject: Re: Houston Revdex.com Complaint Record Restoration *** *** ***
"margin-bottom: 12pt;">Good Day: Customer's account was cancelled on Feb 9th 2015. Customer was refunded $on Feb 4th Regards
Sent: Tuesday, September 29, 10:AMTo: *** *** ***Subject: Re: Houston Revdex.com Complaint Record Restoration *** *** ***
"margin-bottom: 12pt;">Good Day: Customer's complaint is being investigatedRegards
From: *** ***
Sent: Monday, April *** 12:PM
To: ***
Subject: Matter: Cancellation and Refund Request by *** *** *** Complaint
ID: ***
class="MsoPlainText">March ***
** *** ** ***
*** ** *** ***
** ***
*** ** ***
Matter: Cancellation and Refund Request by *** *** ***
Complaint ID:***
*** *** ***We having trouble finding your account information. We want to resolve your inquiry in the
shortest possible way but we need to be provided with some additional
information in order to retrieve your account.
Please provide the following additional account details:
- First and last
name used to register
- Email address
used to register
- First digits
and last digits of the credit card used to register
- Ticket ID
provided by your membership receipt
Customer service excellence is a priority for us and we
hope that our response was able to address your concerns. Please do not hesitate to contact us should
you require any further assistance or have any questions
Yours truly,
Support Team
Double Groove LLC
*** *** ***
Matter: Refund of AccountTimes New Roman";"> Complaint ID
Dear *** ***
As requested in the complaint, your membership to *** was cancelled effectively on August 19th
As requested in the complaint, we have refunded you directly on your credit card ending in *** in the amount of $on August 19th Please note that our refund policy
allows for full refunds within days of the processed transaction date and that refunds may take up to 5-business days to processYou will find attached hereto a copy of your
account balance on this dayFor future reference to this complaint, the ticket ID assigned to your account is ***
Customer service excellence is a priority for us and we hope that our response was able to address your concernsPlease do not hesitate to contact us, should you require any further
assistance or have any questions
Regards
Customer Support Team
Sent: Monday, July 11, 9:AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Dear Sir/Madam, we have just received your
email regarding this customer. We attached a printout to show that no charges were made to this cutomer's accountShould you need to contact us to discuss this further please email the sender of this emailThank youRegards
Sent: Tuesday, September 29, 10:AMSubject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC
Times New Roman;">Good Day: No account found for this customerRegards
Sent: Tuesday, September 29, 10:AMTo: Rhonda Parish Subject: Re: Houston Revdex.com Complaint Record [redacted]
"margin-bottom: 12pt;">Good Day: Customer's account was cancelled on May 23rd 2015. $charge incurred. Email sent explaining terms and conditionsRegards
Sent: Tuesday, September 29, 10:AMTo: [redacted] Subject: Re: Houston Revdex.com Complaint [redacted]
"margin-bottom: 12pt;">Good Day: Customer's account was cancelled on July 31st 2015. Verification charge of $was refunded to the customer on July 31stNo other charges were incurred by customerRegards
Cancel and refund directly on credit card Matter:...
Cancellation of Account and Refund Request by [redacted] Complaint ID [redacted] Dear [redacted] As requested in the complaint, your membership to Lilplay.com was cancelled effectively on September 13th 2016. As requested in the complaint, we have refunded you directly on your credit card ending in [redacted] in the amount of $1.01 on 19th October 2016. Please note that our refund policy allows for full refunds within 120 days of the processed transaction date and that refunds may take up to 5-10 business days to process. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted]. Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions. Yours truly, Support Team