Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Tuesday, November 10, 2015 3:03 PMTo: drteam; [redacted]Subject: Complaint against [redacted] Revdex.com [redacted]
Thank you for your email. This is to let you know that just this morning a cheque in full payment of the charges to my credit card has been received.
Again, thank you for your assistance. And my thanks to [redacted] for their cooperation in settling this issue. Please indicate my satisfaction with the ultimate outcome of my claim.
Sent: Tuesday, September 29, 2015 5:34 PMTo: drteamSubject: Re: Request for additional information on complaint ID [redacted]- Fwd: [redacted] To Whom it May Concern: With regard to a request for a contract or receipt for ID [redacted], we never had an authorized contract or receipt. However, I have attached below an email from [redacted] to my husband, [redacted], regarding the canc[redacted]tion of the account and refund of six of the seven months charged by the company. Note the name on the account, [redacted], is not anyone that we know and all seven months' charges were unauthorized. The only identifying information is their Reference Number: [redacted]. Thank you for your assistance with this matter, [redacted] From: [redacted]>To: [redacted]Sent: Tuesday, September 29, 2015 6:14:56 PMSubject: Fwd: [redacted] Sent from [redacted] ------ Original Message ------ From: [redacted]To: [redacted]Sent: September 15, 2015 at 8:49 AMSubject: [redacted]
[redacted]
General [redacted] Information Reference Number: [redacted] Dear [redacted], Thank you for contacting us. Your account has been cancelled and the charges to your credit card have been refunded total amount $209.70. This will become apparent within 5-10 business days. Thank you for using [redacted], if you have additional questions or comments, please do not hesitate to contact us. Toll-free No: [redacted] Primary No: [redacted] Please retain this email for your records.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. First of all, if Customer Service was such an important matter to this company, they would not have told me every time I called that "it's now in the queue to issue a refund and to call back in two weeks".
Second, today is the 7th of November and the response states that they have issued a check on November 12th and it could take 15 days to get to me.
I have only 10 days to respond to this case matter being resolved or not. I will change my response to resolved once I actually receive my refund. It took this company .5 seconds to withdraw the money from my account and almost a year to refund it? I don't think so. Customer Service... Hmmmm. The complaint still stands.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
[redacted]
Dear [redacted],
As requested in the complaint, your membership to [redacted] was cancelled effectively on October 13th 2015. No charges have been billed to your account. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted].
As requested in the complaint, your membership to [redacted].com was cancelled effectively on September 14th 2015.
As requested in the complaint, we will issue a refund via check in the amount of $34.95. The ticket ID assigned to your account is [redacted]. .
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Cancellation Request by [redacted] Complaint ID [redacted]
Dear [redacted] ,
As requested in the complaint, your membership to [redacted] was cancelled effectively on February 16th 2016. No charges have been billed to your account. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted].
Please be advised that all information regarding cancellation of an account can be found under the Support section of the site.
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Cancellation and Refund Request by [redacted]
Dear [redacted],
As requested in the complaint, we will issue a refund via check in the amount of $160.45 Please be advised that for purchases made using a credit card, the processing time for refunds is approximately 21 days. Additionally, exchange rates are determined by the issuing bank. We recommend that you get in touch with your bank to clarify the rates changed for this transaction.
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
As requested in the complaint, your membership to [redacted] was cancelled effectively on October 29th 2015.
As requested in the complaint, we will issue a refund via check in the amount of $160.45.
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
[redacted]
[redacted]
[redacted] Good Day: Customer's account was...
cancelled on July 31st 2015.
Regards.
Sent: Tuesday, September 29, 2015 10:17 AMSubject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC Good Day: ...
Customer's account was cancelled on July 24th 2015. Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Sent: Tuesday, November 10, 2015 3:03 PMTo: drteam; [redacted]Subject: Complaint against [redacted] Revdex.com [redacted]
Thank you for your email. This is to let you know that just this morning a cheque in full payment of the charges to my credit card has been received.
Again, thank you for your assistance. And my thanks to [redacted] for their cooperation in settling this issue. Please indicate my satisfaction with the ultimate outcome of my claim.
Sent: Tuesday, September 29, 2015 5:34 PMTo: drteamSubject: Re: Request for additional information on complaint ID [redacted]- Fwd: [redacted] To Whom it May Concern: With regard to a request for a contract or receipt for ID [redacted], we never had an authorized contract or receipt. However, I have attached below an email from [redacted] to my husband, [redacted], regarding the canc[redacted]tion of the account and refund of six of the seven months charged by the company. Note the name on the account, [redacted], is not anyone that we know and all seven months' charges were unauthorized. The only identifying information is their Reference Number: [redacted]. Thank you for your assistance with this matter, [redacted] From: [redacted]>To: [redacted]Sent: Tuesday, September 29, 2015 6:14:56 PMSubject: Fwd: [redacted] Sent from [redacted] ------ Original Message ------ From: [redacted]To: [redacted]Sent: September 15, 2015 at 8:49 AMSubject: [redacted]
[redacted]
General [redacted] Information Reference Number: [redacted] Dear [redacted], Thank you for contacting us. Your account has been cancelled and the charges to your credit card have been refunded total amount $209.70. This will become apparent within 5-10 business days. Thank you for using [redacted], if you have additional questions or comments, please do not hesitate to contact us. Toll-free No: [redacted] Primary No: [redacted] Please retain this email for your records.
Talk to you soon! [redacted] Support Staff
© [redacted], 2015 · [redacted]
[redacted]
Sent: Tuesday, September 29, 2015 10:17 AMSubject: Re: Houston Revdex.com Complaint Record Restoration Double Groove LLC
Good Day: ...
customer's account refunded $1.00 and cancelled Jan 14th 2015
Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. First of all, if Customer Service was such an important matter to this company, they would not have told me every time I called that "it's now in the queue to issue a refund and to call back in two weeks".
Second, today is the 7th of November and the response states that they have issued a check on November 12th and it could take 15 days to get to me.
I have only 10 days to respond to this case matter being resolved or not. I will change my response to resolved once I actually receive my refund. It took this company .5 seconds to withdraw the money from my account and almost a year to refund it? I don't think so. Customer Service... Hmmmm. The complaint still stands.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted]
Matter: Cancellation Request by...
[redacted]
Dear [redacted],
As requested in the complaint, your membership to [redacted] was cancelled effectively on October 13th 2015. No charges have been billed to your account. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted].
Dear [redacted]
As requested in the complaint, your membership to [redacted].com was cancelled effectively on September 14th 2015.
As requested in the complaint, we will issue a refund via check in the amount of $34.95. The ticket ID assigned to your account is [redacted]. .
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Yours truly,
Support Team
Matter:...
Cancellation Request by [redacted] Complaint ID [redacted]
Dear [redacted] ,
As requested in the complaint, your membership to [redacted] was cancelled effectively on February 16th 2016. No charges have been billed to your account. You will find attached hereto a copy of your account balance on this day. For future reference to this complaint, the ticket ID assigned to your account is [redacted].
Please be advised that all information regarding cancellation of an account can be found under the Support section of the site.
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Cancellation and Refund Request by [redacted]
Dear [redacted],
As requested in the complaint, we will issue a refund via check in the amount of $160.45 Please be advised that for purchases made using a credit card, the processing time for refunds is approximately 21 days. Additionally, exchange rates are determined by the issuing bank. We recommend that you get in touch with your bank to clarify the rates changed for this transaction.
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Yours truly,
Support Team
Dear [redacted]...
[redacted]: ,
As requested in the complaint, your membership to [redacted] was cancelled effectively on October 29th 2015.
As requested in the complaint, we will issue a refund via check in the amount of $160.45.
Customer service excellence is a priority for us and we hope that our response was able to address your concerns. Please do not hesitate to contact us, should you require any further assistance or have any questions.
Yours truly,
Support Team