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Winner Ford Hyundai

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Reviews Winner Ford Hyundai

Winner Ford Hyundai Reviews (33)

We would be happy to work with the customer on purchasing on new or pre-owned vehicle. If she saw we have called why would she not call back to work with us? At this time we have made every reasonable effort to accommodate the customer from an issue she claims she has from 2012. I am personally available to speak and work with the customer. [redacted] General Manager of Winner Ford Hyundai in Dover.

The repair did in fact repair the gasket leaks from the previous engine repair.  What is still at issue is a bad sensor.  We are reaching out to the customer today to fully explain the repair that was completed so they have an understanding of how it benefited the vehicle which it did...

greatly and to offer the sensor repair for free as a goodwill gesture.

We have had multiple interactions with the customer in the past. Each time we try to help the customer and get her into a new/pre-owned car. Unfortunately credit issues prevented us on securing financing in the past.  We also reached out to the previous general manager to confirm what was...

discussed with the customer back from 2012. The general manager never gave the customer any dollar amount only that we would help save her money and also help get her financed with a reasonable rate for her credit. The customer came in again on the weekend of the 6th of June 2015. We worked very hard on getting her approved on a vehicle and that she agreed to buy. While waiting for the paperwork the customer left with out saying a word to anyone after spending hours here and with the salesperson she indicated in her complaint. We would still be willing to help the customer with a reasonable offer assuming financing can be arranged. We have reached out to the customer by phone numerous times. I will also reach out by phone this week to discuss again with the customer. The Winner Ford Hyundai Management Team

I am responding regarding Mr. [redacted]'s complaint on behalf of [redacted]. I have contacted Mr. [redacted] to apologize for the delay in the refund processing and to confirm that the vehicle has not been paid off since the time refund had been requested. Mr. [redacted] has confirmed the...

refund still needs to be sent to his lienholder. Check # [redacted]n the amount of $581.96 has been issued and signed today. It is being mailed to the lienholder, as requested. Mr. [redacted] appears to be satisfied with the outcome. I have provided my contact information in case Mr. [redacted] experiences any further issues or inconveniences.Sincerely,[redacted]

Review: bought car paid for tax title and registration for them to complete, through a chain of events I had to go to motor vehicle and complete the registration process myself. I had to pay 128.00 for the registration of the vehicle even though I had already paid them these funds. Talked to [redacted] several times before going to motor vehicle and was expecting a check in the mail that had never come. I have left multiple messages with [redacted] and last time after refusing to leave another voice mail left a message with the secretary to give to [redacted]. I still have not receive a response or a check. Last week emailed the sales manager once again asking for assistance. I bought this car 03/04/2013, I should not still be waiting for a refund from them. I need assistance as it appears that do not want to respond to me. I just want my refund of 128.00 which I paid to them and then had to pay also to motor vehicleDesired Settlement: I paid them 128.00 for my registration. I had to register the car myself and I paid 128.00 to motor vehicle to get my tags so the dealership owes me 128.00 that I want sent to me. I can provide proof of my paying the money to them and also having to provide that money to motor vehicle.

Business

Response:

Dear Revdex.com,

This is [redacted], General Manager for Winner Dover Autocenter.

I reviewed the attached complaint. I have instructed my Title Clerk to immediately process the check for $128.00 and to contact [redacted] immediately to ascertain whether she wanted to come here to pick up the check or to mail to her.

I apologize for our accounting error and it will be immediately corrected.

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9633102, and find that this resolution is satisfactory to me. This was something very simple with just a bit of customer service courtesy could have been fixed prior to being escalated to this situation. I am glad I finally got my check however will Never buy from a Winner dealership again and will not recommend them to anyone.

Review: Classic bait and switch advertising. I was looking for a Subaru Forester for my daughter, Winner Ford had one advertised for $9800 (2006). We called and said we would be down just before closing at 8 pm and would they remain open, it was currently 6:30 in the evening. Dover is over an hour drive from Hockessin where we live and this was told to the salesperson. Winner agreed. My daughter called when we were in route about 15 minutes out to ask for specific directions. Winner again said they will be open. When we arrived they said the car was currently under negotiations and would most likely be sold. Winner then said they have some other cars to show us, and we said "no thanks" and left. At no time did Winner Ford tell us the car was under negotiations when we called and inferred the car would be there when we arrived.Desired Settlement: I would like a call back from Winner so I can tell them how unhappy we are with the situation .

Business

Response:

[redacted]

My name is [redacted], Director of Operations for Winner Dover Automotive Group. I personally spoke to [redacted] and explained that this was just an unfortunate situation that other customers landed on the vehicle he was interested in prior to his arrival at the Dealership.

I offered to work with [redacted] and his daughter in locating them another vehicle that will fit both their needs and budget. [redacted] has accepted the offer and we will be discussing other options over the next serveral days.

I am looking forward to working with the [redacted] family and finding resolution to this situation.

Thank you.

Review: I took my truck in to get fixed at Winner Ford Hyundai in Dover- figuring since I had a Ford, this was the place to go to guarantee quality service to my vehicle. After paying over $500 to "fix" my truck, I picked it up on a Monday evening and by Thursday morning my check engine light came back on. I have to drive my truck 1,500 miles to Texas to report at my first duty station with the U.S. Army and had previously explained to the gentleman how important it was that I arrive there safely, and on time. When I initially left the shop the first time, I was told that my vehicle was fixed, this however, was obviously not the case. After I contacted them and brought my truck back in, they tried to get me to pay $350 more for what they "think might be the problem." Then after asking me for that amount, proceeded to tell me that they do not know what the problem is. I explained that all of my funds are being utilized to relocate me, and the manager there, Steve Kelly, basically told me there was nothing they could do and that I "should probably make it to Texas." I feel like I threw away $500 of hard earned money. They would do nothing to fix my truck, even though they were supposed to have already repaired it.Desired Settlement: I would like a full refund as my vehicle was obviously not fixed the first time. I feel as though I wasted $500.00 of money that would help largely in my relocation, without the reassurance of a safe trip to San Antonio. I do want my vehicle fixed once and for all, but no longer trust this company to get the job done.

Business

Response:

The repair did in fact repair the gasket leaks from the previous engine repair. What is still at issue is a bad sensor. We are reaching out to the customer today to fully explain the repair that was completed so they have an understanding of how it benefited the vehicle which it did greatly and to offer the sensor repair for free as a goodwill gesture.

Review: My car was dropped off for repair overnight on 05/27/15-05/28/15. When I picked my car up there was a huge dent on the back passenger side door. I notified the manager Bill Brown on 05/29/15. It has been over a week and nothing has been resolved and Bill Brown has stopped returning my phone calls. The paperwork clearly shows there was no damage to my car at the time I dropped it off. I feel like the question of when the dent occurred could be easily answering by checking security video of my car arriving dent-free and having a huge dent when I picked it up but Bill Brown is wasting time asking his employees what the car looked like when I dropped it off. Obviously, if they didn't report the dent when it occurred they aren't going to tell him about it now. Videotapes don't lie, people lie.Desired Settlement: For the company to admit their wrongdoing and my car to be repaired to the same condition I brought it in.

Business

Response:

We investigated the incident claiming damage on the customers car. We did not find any facts supporting that the damage happened here at the dealership. However as a good faith customer relationship position, we have approved repairing of the customers vehicle in our body shop at no cost to the customer. I have instructed our service manger to arrange this with the customer.Winner Ford Hyundai Management Team.?

Consumer

Response:

Review: Dodge Grand Caravan purchased in Mar h of 2013. Vehicle has had maintenance issues since purchased. We have spoken to the salesperson, sales manager, service provider and service manager. We were sent back and fourth and also told that upon evaluation of the vehicle it needed to be The vehicle has had numerous and serveral problems since purchased.I have spoken with sales person [redacted] and was sent to speak to sales manager. After speaking with the sales manager I was told to speak with general manager with no avail. I was then sent to speak to service manager and vehicle would be fixed at no extra cost do to just purchasing vehicle and having to pay for a $500.00 repair out of pocket. After being sent back and fourth my husband and I were told the vehicle needed to be switched out because the cost of the repairs were not worth the amount of money to fix. Several conversations were made wit out to another van or vehicle to fit my family. I was told to cost to fix the vehicle would not be worth it by the sales Manager [redacted]. The vehicle to have several repair issues and the cost of the repairs to keep the vehicle on the road is causing financial issues. This vehicle needs to be completely fixed at no cost to me or my family or replaced by another comparable vehicleDesired Settlement: The outcome of this should be fully repaired,traded, or our $2000.00 refund back from the down payment.

Business

Response:

Dear Revdex.com,

This is [redacted], Director of Operations for Winner Dover Automotive Group. I reviewed the complaint and discovered that [redacted] has not been in our service department since October 21, 2013. I contacted [redacted] today at 10:30 am and set up a service appointment so that we could address all her concerns.

[redacted] is now very satisfied that the appointment was set and that her concerns will be addressed.

If you have any questions, please call me at [redacted]

Thank you.

Consumer

Response:

Review: I filed a request for a GAP insurance refund on 12/27/2014. The GAP insurance company mailed a refund check to the dealership owner's investment company on 2/27/2015. I made multiple phone calls to the Winner Ford Hyundai finance manager, Ricky [redacted], to inquire about the status of the refund. I was able to speak to him twice, including once prior to learning from the GAP insurance company that the check had been mailed. I left messages requesting a call back on other occasions, but received no return calls. I spoke to Mr. [redacted] on 4/2/2015, and he told me that he would find out the refund amount and a check would be mailed that day or the next. I received no check in the mail this week, and there has been no posting of a refund to my loan account, so as far as I know Winner has still not mailed a check. I have received no calls for updates despite multiple requests for return phone calls this week.Desired Settlement: My GAP insurance refund has apparently been in the Winner dealership's possession for at least a month, and I believe there has been more than enough time for them to forward the funds to the proper destination. I want the Winner dealership and/or its owner's investment company to promptly release the GAP insurance refund to me or to the bank that financed my loan, and I want prompt notification from them by phone or mail that the refund has been properly forwarded.

Business

Response:

I am responding regarding Mr. [redacted]'s complaint on behalf of [redacted]. I have contacted Mr. [redacted] to apologize for the delay in the refund processing and to confirm that the vehicle has not been paid off since the time refund had been requested. Mr. [redacted] has confirmed the refund still needs to be sent to his lienholder. Check # [redacted]n the amount of $581.96 has been issued and signed today. It is being mailed to the lienholder, as requested. Mr. [redacted] appears to be satisfied with the outcome. I have provided my contact information in case Mr. [redacted] experiences any further issues or inconveniences.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a used car from Winner on April 6, 2015. The experience was great. However, At that time, the only option presented to me for a fully covered extended warranty was at a cost of $2,500. The finance manager said that the price was non-negotiable because that is the cost that Winner will be paying Dover Federal for the extended warranty as it was a promotional offer. Weeks later, I accompanied a family member on buying a used car from a local ford dealership where the same warranty was offered (Full coverage, extras, AWD, same specifics as my car) and that cost was $500, not the $2,500 that Winner charged. And then, I came across paperwork for my last car, which again was the same make and model ford as this new one and like the local dealership, the cost for the fully covered extended warranty was $500, not $2,500 that Winner charged. I am requesting official documentation of the $2,500 payment to Dover Federal for my warranty and documentation outlining all that this warranty covers. I am expecting that it covers and provides above and beyond service given that it is four times the amount of the extended warranties offered by other local dealerships.Desired Settlement: Adjustment for the charge if not validated

Business

Response:

We reached out by phone on 5/18 and again today 5/20 at the number Ms. [redacted] had in her complaint. We would be happy to discuss the customers concerns on the price of the warranty and any discrepancy she feels exist. We also sent any email dated 5/20 with our contact information for her to reach us to discuss her concerns[redacted] General ManagerWinner Management Team

Consumer

Response:

Review: Greetings to all who will be reading my statement.

The problem with this company started a few years ago. On 4/24/12. I had my 2004 Hyundai picked up from Winner Ford,but Nationwide Road Asssitances,after the car was checked out by the service workers at Winner Ford of Dover. I was told that it was a Junk car and that it was an Engine Problem and the cost to fix it was going to be $5,000-$6,000. The Service worker along with [redacted] said that the car was not worth fixing. After the car was taken away and sold for Junk for $300.00. The very next day the Junk Man drove THE CAR TO MY HOME.. He said that the wanted me to see that the car was not junk and that it was not anything major wrong with the car. HE SAID He felt bad and sorry for me, but that he would not give me any money back. But He thought I should look into speaking with someone a**ut giving me wrong information. He thought that they told me that because they just did not want to fix the car. So within 24 hours of him buying the car, he had the car working and running and driving it. The very next day. I called a few lawyers to see what my rights was and what could I do . I was advice that this was not a major case and that it was something that a small claims would be settle and that the first thing that I should do was to go back to the Dealership and speak with someone''Higher'' up In Mangement.. I went to [redacted] in the service department and shared with her was was told to me. [redacted] said that she did not have any power and then she said but [redacted] was the person that I needed to talk with. She called him and told him the story and then she was told that he would call me. He called me 2 days later and asked me what happen and so forth. I told him that his workers told me to junk the car and that it was going to cost 5,000 or more to fix it. I told him that I felt that I did call lawyers and what they told me to see if we could work something out, because it was nothing to major that could not be solved. He said, that he wanted to help, so he said he wanted me to come in and pick out a car and that he would take $5,000 dollars and put it towards the down payment of the car of my choice. But he wanted to make it clear that I could not go to another dealer to get a car, and that I had to get the car from them. Mr. [redacted] ask me for my S.S AND THEN told me to come in the next day. I did,and I **ught a witness with me. We all went up staris and discuss the very same thing that was talked a**ut on the phone. I asked him to write it down and he said that he did not need to do that because he would never forget this agreement and that He just wanted to make sure that I would be a happy customer. I then signed the form, that he pulled the credit on, because he said that was the law.. He looked over the credit and said THAT I had pretty good credit, however, I had a 3,000 bill, that had not been taken care of.. He said, pay your bill and come back and I will hold up my end of the deal. This deal had gone up done for years now.. It's now 2015 and every time I go back to WINNER FORD... It's a problem.

Last summer, I went back to get a car after they had a sale. I had the sales worker Nikki and I told her that Winner said that I have 5,000 down payement on any car that I liked.. She did not know any thing a**ut it, so went to get him. He along with her, and my daughter sat down and she had a folder. He told her that yes it was true and for me to go pick a car out that I wanted. I test drove a 2014 Sonata. When we got back and she started doing the process, now, her and [redacted] came back with the finance [redacted] and said that they did not get a bank to approve me . So, again, he told me,, get your credit a little higher. ''I will hold up my end of the bargin..

Now, it's June2, of 2015. I still do not have a car to ride in.. I'm begging for rides.. I go back to winner ford because I need a car and I knew that I have this 5,000 there to help me in a car ... [redacted] is my sales [redacted]. He and his **ss [redacted] picked out a Car for me, and told me that she had worked on on getting me in a car. It was a 2015 festa. A little small car. Well, after we sit down, and I see that they are asking for the payment of $521 a-$534. I knew that was too much to pay for a little car. I then told him and her about the deal that I had with [redacted]. **th said that he was no longer working there and that there was nothing they could do a**ut that.

So, I asked about another car, maybe a used one so that I would have a lower payment, Or If I did get that car, if they would just give me the credit that was promise to me years ago. So now,, I speak to the Man who was suppose to be in charge now. [redacted].. He sits down and not smiling or anything. I tell him the story about what happen from the start to the end. I think he did not believe me, it was the way he was looking. But at anyrate. He said that he was friends with [redacted] and that he had his number and he would call him to see if what I was saying was true. I was to come back to Winner Ford the next day. I would say in 3 days, I have had to go back and forth to Winner Ford. They are just changing up the stories every day.. The salesman called and told me that his **ss told me that he spoke with [redacted] and that it was up to 5,000 and that depended on the car I choice. smh. Now that don't make sense..Then I was told that it was not a credit and that the price on the car ,was the price that they already took of for me...smh. That does not make sense. The price on the car is for anyone that may come there,, .. Now on this days,, June 5, 2015. A Man name ** comes over to talk to me. He and I talk and I tell him the story. HE THEN tells me.. No, see he ment this....... He said he ment that it would be taken off the Finance charge.. Then he turns around and ask me how was my credit back years ago, and then he tried to talk me into thinking what [redacted] was meaning.( I'm thinking to myself..He was not present and he can not say what he said... So. I said to him. You all are not making me whole. How are you helping me out ,if your not willing to honor what you said. I told him if a price is marked down on a car already..How can you say that you did that for me,, when that is for anyone that may be looking at the car...I then told him that maybe I needed to take it to court because I was not getting any where's with anyone . ** then said that he was not worried about ANY THREATS OR ANYTING BECAUSE THEY GET SUED ALL THE TIME AND THEY HAVE BIG TOP MEGA LAWYERS THAT WOULD GET THEM OFF AND THAT I WOULD LOSE IN COURT AND DID NOT HAVE A LEG TO STAND ON BECAUSE I HAD NOTHING IN WRITING. I replied back to him that I was not threating him, and nor would I need to be threatened and maybe I JUST would leave them alone and don't waste their time or mine... He then changed his way of talking and said,, we are here to serve you.. I told him that I did look at a few cars.. 1 car was a 2012 sonata and it was marked on the windows for the price of 11,500.. The other car was a 2013 crstler marked at 15,900. I told him that I needed a car, and that I wanted a lower payment and that I was not willig to go over a 400.00 payment.. I was told that someone put the wrong price on the car and I was told this by him and [redacted] and that the price was really 17, and some ... I wanted to see if the bank would give me the loan for this car and what was the difference between that far and the 2013 car.** told me that he thought I should go with the black car because it was more money and he thought the bank would give me a loan for that car , more so than they would for the sonata. They came back with the payment for the black 2013 as the payment of 430.00. That was still too high so, he and I talked a little and he said,, that his included warranty. I still thought it was high and asked could they get it down... He said he was going to go back... I had 2 kids with me,,so they was getting restless.. I did asked him about the other car,, ** said that the bank said no..HOWEVER,, I DID NOT SEE ANYTING IN WRITING OR ANY PROOF THAT THEY DID TRY TO RUN IT WITH THE BANK.. AT THIS POINT,, THEY ARE SHOWING ME THAT I NEED TO MAKE SURE THAT ANYTHING THAT THEY SAY, SHOULD AND NEEDS TO BE PUT IN WRITING....

I leave. The next day the I get calls from Them saying that they got that car to 400.00. I told them that I would be thinking a**ut it and that I needed to ask questions and ask others was that too high for a used car.. When I test drove the car, the breaks did not seem to be that good and I asked about the Engine , and if it was in good shape and that I wanted it in writing..I told the sales man that and **.... ** told me, well your getting a used car.... I told that I had to think about it, which I did very hard.. I feel that from years ago to know. This company gave me the run around and just told me lies. I feel also that they did not keep their word.. Why would I need to go back there if they was not going to give me the credit that they promised me. If that was the case, I don't have to go there..

Winner Ford had lied for years and that has carried to the present time. The workers try to mistreat female customers because they think we are dumb and don't know anything and that we will just buy and believe anything that they may say. The other car that I did want,,,was removed from the area and moved back and the the price HAD BEEN CHANGED... THIS IS SO WRONG AND THAT SHOULD BE AGAINST THE LAW.... I would think if a bank approve me for a higher amount,, would easy give me a loan for a smaller amount.. They was just trying to get over on me again, like they have in the past.Desired Settlement: I would want this issues to be sent to the owner of Winner Ford. I would want all workers to be better trained and to treat all customers the same..Man or female... Our money is still the same.....

I would also want them to pay me 5,000 for all of my time and for the lost that I have had to had because of all the wrong doing that they did on their part.. I would want to take that money to go to another dealer to purchase a car.. I feel that I would not ever get a fair treatment at this WINNER FORD.

If I had or forced to handle within this Winner Ford.I would still want someone higher up than all the workers that I named here to handle the case.I would want them to take off 6,000 off the other car that was at a lower price, the sonata,, which they should honor at the price of 11,000., I would want it in writing that they checked the car out and had everything that was in working condition and signed and had warrenty on the car. I would want WINNER TO BE FINED.... Some where, some how,, I should have never had to go through all these issues, ahd I been giving better service back years ago..If they had hired better service workers that knew about cars and fixed my car. I would be in my own car...

I prefer not to have any more dealing with them. I WANT THIS TO BE ON RECORD and that's why I'm doing this complaint,because as bo stated..They had lawyers that will get them off . So, if I do not win, at leaqst I have put all of the issues in this type of form and so on my own.... I will let others know what they should be in the future so they will not have to go threw what I have ....

Business

Response:

We have had multiple interactions with the customer in the past. Each time we try to help the customer and get her into a new/pre-owned car. Unfortunately credit issues prevented us on securing financing in the past. We also reached out to the previous general manager to confirm what was discussed with the customer back from 2012. The general manager never gave the customer any dollar amount only that we would help save her money and also help get her financed with a reasonable rate for her credit. The customer came in again on the weekend of the 6th of June 2015. We worked very hard on getting her approved on a vehicle and that she agreed to buy. While waiting for the paperwork the customer left with out saying a word to anyone after spending hours here and with the salesperson she indicated in her complaint. We would still be willing to help the customer with a reasonable offer assuming financing can be arranged. We have reached out to the customer by phone numerous times. I will also reach out by phone this week to discuss again with the customer. The Winner Ford Hyundai Management Team

Consumer

Response:

Review: On 7 Dec 2013, I took my vehicle into service at Winner Ford Hyundai of Dover. I checked the nite before on line to see if they offered "The Works" service and they did.

Ford Motor Company advertises genuine Ford oil filter and motorcraft oil in all of their ads even the one Winner Ford uses. asked for "The Works" service and when completed and paid the bill,

my invoice stated motor oil 10w30 not motorcraft and my oil sticker is a shell oil sticker. When I asked about the oil and the incorrect oil used which is clearly marked 5w20 the service advisor asked me did I specify what oil to use?? My mercury has only been at a Ford/Merc dealership and I never before had to ask for the correct oil to be used because they always used Ford Motorcraft oil as advertised!! That goes for the 6 different Ford dealers I have used during my travels in different states including DE.

When asked I was told by the parts man and my advisor that haw they were told to do it there. My advisor hand corrected the wt of oil from 10w30 to 5w20 and said that was good enough!!!Desired Settlement: I was offered another service at No Charge but I live 10 hrs away and do not wish to have any of my vehicles into that shop again. I want to have them answer to the consumers of DE and others why they advertise Genuine Ford Motorcraft oil and switch to a less quality brand of oil and even the incorrect oil for their vehicles.

I was born and raised in the Dover area until I went to the serve the Marines for 21 years and all my family is there but I am ashamed this is happening there.

The Ops Manager knows I will not be back so he saves his $ on a No Charge service and the Service Manager is the one who took my car in for service so no help there because he will be reporting on himself and his employer.

Business

Response:

Dear Revdex.com of Delaware,

This is [redacted] Director of Operations for Winner Dover Ford.

I personally spoke to [redacted] vehicle did receive the right oil, however, the Repair Order was written wrong due to a simple human key entry error. When [redacted] brought to the attention of the Service Manager, [redacted] (when [redacted] was still here for the service. [redacted] verified with the technician that the right oil was put into [redacted] vehicle. [redacted] then told [redacted] that we would be more than happy to replace the oil again just to give hime peace of mind. [redacted] declined the offer.

Subsequently, he now has an issue.

We will be sending [redacted] his $39.95. Tell [redacted] to have a well deserved Happy Holiday for all his service in the Marine Corp.

Thank you.

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Description: AUTO DEALERS-NEW CARS, AUTO DEALERS-USED CARS, AUTO PARTS & SUPPLIES, AUTO REPAIR & SERVICE

Address: 591 South Dupont Highway, Dover, Delaware, United States, 19901

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