Winton Place Youth Committee

Hello, ? The customer placed an order for paint balls using an uninsured shipping method called FedEx smart postAs we quality check our paint before it leaves our facility packing it in bubble wrap the damage must have been done in transitSince we found out a claim has been initiated for the paintAs soon as it has been settled and we have been refunded for the paint we will either refund or replace the productWe can not do that as of now since the claim is not for an insured shipping method based on the way the customer chose to ship the order

Hello,? ? When products are ordered in an uninsured method, we do not normally cover any damages to the product imposed during transitWhen items are damaged under the care of the courier we normally make a claim for the customer and facilitate the replacement or refund when approvedIn this case we will refund the paint for you as a courtesyIn the future please apply shipping insurance or choose a more secure method of shipping such as FedEx Home Delivery? Thank you ? ? ? ?

Lubing the bolt and checking orings are a common aspect in this sport and possibly an easy fix to the leak the customer was experiencingIt does not qualify for "taking the gun apart" and we are happy to assist with getting this issue resolvedWe have sent a shipping label to the customer to receive the item back so our tech department can inspect itWe have also reached out to the manufacturer DLX, who upholds the warranty for that gun, and they have reached out to the customer as well to help resolve the issueBefore we can offer any sort of refund, a full inspection of the item must be completedWe are assisting the customer in getting this resolved as soon as possible

Our company recently moved locations causing unforeseen errors in inventoryWe have refunded the customer in full for the items not received and have tried reaching out to the customer to discuss alternate resolutionsWe have corrected the inventory issue and have improved our processing procedures to ensure this type of incident does not happen again

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 11302816, and find that this resolution is satisfactory to me Thank you for your ? support in this matterThey gave me my money backThis problem has been resolved Regards, S [redacted]

I am rejecting this response because:The paintballs were covered in the tiniest bubble wrap possibleAlmost all of the bubbles are poppedIt is the responsibility of the seller to insure a product makes it to a buyer as depicted when the item was purchasedThey are not delivering on their contract, as a seller, to supply the customer with what was agreed upon when the item was purchasedThey are blaming the shipper for their poor packagingI should not have to wait for then to figure out what then problem isI didn't purchase around a paintballs; I purchased I did not receive paintballsTherefore they are in breach of the contract stated earlier.? Complaint: Regards, E [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11590624, and find that this resolution is satisfactory to me ? Yes the company reached out to me to fix the issue but at my expenseT***, the representative from the said company, said "Help us help you by paying to have it sent back to us" when I asked him how much that will cost me he said about dollorsI thought okay he called me he is trying I can do that, well the cost was dollarsI was told that for a company the rates are different then for me as a consumerI went ahead and sent and then contacted the company in hopes to getting at least part of that cost returned to meWell no such luck T [redacted] was very apologetic but there was no way they would be able to reimburst me for my added expenseHe went on to say what a great product I got for such a great priceI was to upset to ask would that great price be the I originally paid or the plus the added expenseEvery other store I ever dealt with through mail delivery has included a paid return l***l with my purchaseWell let me know Revdex.com if the expense should go to the consumer or seller for shipping g feeInstead of selling paintball gums they should sell air guns, hot air that is, because that's all the company rep G [redacted] me was a lot I of BS Regards, M [redacted]

We shipped the package to the international address using the USPS First-Class International service the customer chose when placing the orderIt is the cheapest shipping method and is still in transitAttached to this response is a screen shot of the USPS tracking information showing that the package is still in transitUSPS does not have any guarantee's and if the package gets returned, we will reach out to the customer right awayWe apologize for the late response as we were hoping the package would have arrived by now but at this time, the package is still on its way to the customerIt is not uncommon for packages to get held up at customs and is always a good idea for the customer to contact their country's customs department to see if this is the case

The price listed was a mistake on our part and we notified our customers right away of the mistakeWe have in our terms and conditions
a section about typographical errors as you can see belowTypographical Errors
In the event a product
is listed with an incorrect price or with
incorrect information due to
typographical error or error in pricing or product information received
from our suppliers, ANSGEAR.COM shall have the right to refuse or cancel
any such orders whether or not the order has been confirmed and your
credit card chargedIf your credit card has already been charged for
the purchase and your order is cancelled, ANSGEAR.COM shall issue a
credit to your credit card account in the amount of the incorrect price.The amount the customer received was incorrectTheir order has been cancelled and funds issued back to the customerSincerely,ANS

Hello, When products are ordered in an uninsured method, we do not normally cover any damages to the product imposed during transitWhen items are damaged under the care of the courier we normally make a claim for the customer and facilitate the replacement or refund when approvedIn this case we will refund the paint for you as a courtesyIn the future please apply shipping insurance or choose a more secure method of shipping such as FedEx Home Delivery Thank you

Complaint:
I am rejecting this response because:The pants were a $difference, not $40, and the company charged me $more for a jersey when I only OK'd a $price increaseThe company also added additional jerseys to my order then charged me $for a reason which no one can tell meThe company had me pay for shipping to return an item that was delivered brokenWhen I received my replacement item it too was brokenWhen I inquired about a 2nd broken item Shannon Preplied "If you want a new one, you will have to place a brand new orderWe will not cover shipping costs." This seems hardly fair to me as I am not the company packing the item, I already paid for shipping TWICE, and if the company is sure they can ship me a new item without incident, then why can't they send me the item I ordered without incident
Regards,
D*** ***

We apologize for any delayThere are no fee's attached to the return and we are reaching out to the customer to refund the shipping cost they incurred

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12667486, and find that this resolution is satisfactory to me
Regards,
C*** ***

Lubing the bolt and checking orings are a common aspect in this sport and possibly an easy fix to the leak the customer was experiencingIt does not qualify for "taking the gun apart" and we are happy to assist with getting this issue resolvedWe have sent a shipping label to the customer to
receive the item back so our tech department can inspect itWe have also reached out to the manufacturer DLX, who upholds the warranty for that gun, and they have reached out to the customer as well to help resolve the issueBefore we can offer any sort of refund, a full inspection of the item must be completedWe are assisting the customer in getting this resolved as soon as possible

Complaint:
I am rejecting this response because:I still wanted the item in question and the business is now stating I must pay for additional shipping to re-purchase an item I already purchased and for which I already paid shippingI do not see the point in refunding a customer an item then telling said customer to buy the same item a 2nd time as well as pay for additional shippingWhy not just replace the broken item the first time? This company has also charged me erroneously, told me I made statements which I did not, and made my shopping experience miserablePlease see the attached timeline, and conversation between the business and me
Regards,
D*** ***

Complaint:
I am rejecting this response because: the product was purchased as a new item and I am not willing to pay anymore money out of pocket When the item broke the pieces all flew out since there is a spring reaction affect in the part that came off I did not take ,as you state, any of the pieces out, When I paid $dollars for this product I was paying for a new and workable product Im not looking for a company , whom I have no faith in, to repair an item I am looking for what I paid for a new product
Regards,
M*** ***

Hello, The customer placed an order for paint balls using an uninsured shipping method called FedEx smart postAs we quality check our paint before it leaves our facility packing it in bubble wrap the damage must have been done in transitSince we found out a claim has been initiated for the
paintAs soon as it has been settled and we have been refunded for the paint we will either refund or replace the productWe can not do that as of now since the claim is not for an insured shipping method based on the way the customer chose to ship the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11553516, and find that this resolution is satisfactory to me
Regards,
Be*** ***

Our company recently moved locations causing unforeseen errors in inventoryWe have refunded the customer in full for the items not received and have tried reaching out to the customer to discuss alternate resolutionsWe have corrected the inventory issue and have improved our processing
procedures to ensure this type of incident does not happen again

Hello B***, We do apologize for the inconvenience this has causedWe reviewed the events that ultimately lead to the delay of your order to ensure you or any of our other customers do not experience this in the futureIn addition to the complimentary expedited
shipping added to your order, I have also issued a store credit to your accountShould you have any more questions or concerns, please feel free to reach out to me directly. Cheers,