Wireless Lifestyle Reviews (%countItem)
Wireless Lifestyle Rating
Address: 11200 W 93rd Street, Shawnee Msn, Kansas, United States, 66214
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+1 (913) 599-3611 |
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Daniel W and Kaden from Wireless Lifestyle misrepresented their product and their association with ***. We are being over charged $50 per month and are locked into a 2 year contract. Their final statement after 3 months is to state to us that they don't work for *** and that they are a vendor and that we have to take up the issue with *** and that they made the mistake. We were misrepresented and lied to and we will be escalating this into a law suit.
After reviewing this complaint, there are a few clarifications that need to be made. The store fulfilled their promise by doing as the customer requested – activating 2 new lines of service under the customers current plan. When the customer left the store, we had done our part as requested. What transpired later is what ultimately caused the issue that the customer is having. The customer called into Customer Care to make a change to their account. When this was done, Customer care removed the rate plan that the customer had been on since the account inception and moved them to the current plan. The customer was unaware of this change, as was the store staff because at this point the customer was doing this independent from and outside of the store. When the customer received a bill that was more than usual, they came into the store and ask for our help to fix the issue. For the past 2 months the store worked with many different departments to get this resolved including Customer Care, National Sales Support, Retention, Local Support and the National Escalations Team. Each department gave us the same answer –the plan is no longer in the system and cannot be put back onto the customer’s account. Lastly, we did not misrepresent ourselves. When the customer asked us the store to be financially liable for the mistake, we explained that since Customer Care made the switch, they would need to be contacted for any potential financial restitution and then I explained that while we are a *** Partner, we are independent of the *** Corporation. In summary, we have worked in good-faith to help the customer and have been unsuccessful on our end and thus tried to guide the customer to finding a solution.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: They made a promise to us while we were in the store that by cancelling our old phone numbers and assuming the new phone numbers that they provided us that there would be zero change in 1. Our Plan 2. The price/bill each month. They assured us over and over that everything would be exactly the same except for our new phone numbers. They told us to call in to cancel our old phone numbers which resulted in the 1. Plan Change 2. Price/Bill change. When we realized these changes had taken place we returned to the store for a resolution. They knew the problem inside and out and promised to resolve the problem either 1. returning us to our original plan or 2. paying the balance of the new plan. At no point were they misunderstanding the problem that they created. We now have a bill that will result in over $1200 over what we are supposed to be paying. We also don't have a hot spot which is imperative for our business. They have failed us in every respect. They lied and cheated us. They owe us $1200.
Regards
We have done our best to assist this customer and have offered a resolution which was rejected by the customer. There is nothing more that can be done at this time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
We would like to move forward and accept the offer of the $600 credit. Thank you
Regards