Wireless Outlet

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]TThe complainant,The business, wireless outlet, and I came to an agreementThe problem was resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Sunday, September 18, 10:PM Subject: Re: Wireless Outlet ID *** Re: ID # *** I am in receipt of the complaint against my companyI understand that the customer has some grievances against Wireless OutletThe incident occurred with the complainant's motherThe store has a
policy of allowing customers to put phones on layawayThe customer originally put the *** 6s Plus unlocked on layawayWhen a customer puts a phone on layaway we then put that phone on holdTherefore that phone can not be sold to anyone elseHowever, the complainant and family are regular customers so when they decided to change their mind on the phone they wanted I let them since they are loyal customersThey decided on getting the *** Galaxy Edge since it was new on the marketI told them it is no problem we can use the deposit for the *** towards the sale of the ***They also needed the phone unlocked which the store did for them out of my own pocketI didn't charge them the unlocking fee and I gave them free accessories alsoWhen they were making the purchase they were confused between the two phones but then decided on the ***I explained to them that all sales are final therefore make sure that they want this phoneI explained to the complainant's mother that the phone had never been physically usedIt was in the original box with original accessories but I explained we had to put the SIM card in to test if the phone was unlocked and they were ok with thatI put the SIM card in and made a test call in front of themThe original sale happened with the complainant's mother and a couple of days later the complainant came into the store and I explained to her that I had explained the situation to your mother and at the time of sale she said she understoodI still told the complainant that she should bring her mother in and we can take it from thereI strive myself with excellent customer serviceI try to the best of my ability to make sure every customer is happy and satisfied with their purchasesI have many repeat customers who are loyal to me and the complainant was one of themHowever, she never came back with her mother and then I received this letterI have contacted the complainant and they will be coming in to the store to rectify the misunderstandingI don't want to lose any customers and therefore I will try my best to keep them satisfiedShe was always a loyal customer that is why this was the third phone they purchased from usI personally believe that they may have not liked the *** and were looking for reasons to return itI will keep you updated on the interaction with the customerI am working with them to rectify the situationIf you have any questions or concerns you can email me at [email protected] or call me at 832-744-Thank you, Mohammad *** Wireless Outlet, IncWill Clayton Pkwy SteHumble, TX Phone: (281) 446-Cell: (832) 744-Sent from my iPhone