Wittichen Supply Company

Failure to render services to quote/expectation A shipment was quoted at day transit time but was still not delivered days later Countless hours on the phone across dozens of calls since day only provided verbal reassurance that the delivery will occur the following day but them more excuses followed day after day They lost the shipment but then found it right after the truck left, etc., etcand not until day did the actual shipment arrive Despite the company admitting to the delivery failure, SE Freight refuses to credit back any part of the shipping cost and charges the full rate that was supposed to provide a day delivery I believe it is the company's intention to attract customers with quick delivery times on quotes even though they are unable to fulfill these expectations This is a dishonest practice that imposes an injustice upon the public and I believe SE Freight should be held accountable for this

Southeastern freight lines has not delivered my shipment despite appointments with them with no resolution offered to deliver Southeastern freight lines was used by vendor to ship a tool purchase to my residential address So far, appointments to deliver have been made, and they have not showed for any of them, nor contacted me after each missed appointment to resolve I have had to be the one to contact themEach time to try and get delivered, but just get apologies and a new appointment again and again My last contact with them, they said I'm on a "no truck" road and offered no resolution I have been in my home for years and regularly receive shipments from other freight companies without issue Not sure what to do....they have my purchase and will not deliver it

Good day, This is the worst experience I have ever had in my life with having something shipped to me or any kind of shipping for that matterI had to pay $for shipping cost which is not a big deal but due to the fact that it was supposed to be a day shipment and my package already being three days behind is a big problem for meMy package is a big part of my company and basically had me at a stand stillI lost two potential clients due to not being able to perform the services that I promisedMy package was lost for a few days and upon it being found I was told it was in one state and the very next day I was told it was somewhere completely different Nothing has been put in place to satisfy the mistake on their partI was never called or followed up with until I started going up the chain of command which still hasn't gotten me anywhere because I still do not have my packageI hope someone from this company will see this and do something about it because this is ridiculousI felt no sense of concern or urgency by this companyTotally disappointedThe only way this can get worse is if I do not get my package at all Tracking number is

Southeaster Freight Lines mistakenly delivered our shipment to our competition which has a similar name and is located nearbyA six weeks later, we are still waiting on a formal apology from Southeastern Freight Lines, and a refund of shipping charges I literally had to send my team out, in the rain, to go retrieve our product Which of course cost the company additional labor, delay in receiving the merchandise, and hassle They actually delivered this to our main competition, reveling our supplier information, cost, inventory make up, and quantitiesThis constitutes a serious breech of privacy More so than the mess up, SEFL has failed to handle this disaster with graceI have been promised call backs from the legal department, which have never been madeA complete fail

product I purchased and delivered by SEFL arrived damagedongoing difficulty getting reimbursement/replacement I purchased a smoker from Texas Original Pits which was transported to my location by SEFLSEFL used Dayton Freight for the final delivery to my residenceThe smoker I purchased ($1584.99) arrived damaged and unusableAfter weeks of trying to get my claim responded to, I have now been told the claim has gone to Dayton Freight and may take up to daysI purchased this smoker as a wedding present from my siblings and now am just looking at $for of scrap metal in my back yardmy claim # with SEFL is XX-XXXXX and the original freight # is XXXXXXXXXThe original order # from Texas Original Pits is XXXXXXX

I called Southeastern Freight Lines representative MsKristen L [redacted] (hope I wrote the first and last name correctly) on Tuesday, March 20th about re-scheduling deliveryMsKristen mentioned difficulty to understand my EnglishI had never before today, any complains about my EnglishI am proud American citizen for years, originally from Ukraine, and yes, have some accentI am a Senior Informational Technology professional and used to organize and lead technical meetings, give presentation to the number of people and call to vendors all around USAI believe customer representatives have to deal with many customers, some with an accent, some soft speaking or have local dialectIn any case the customer representative MUST be trained to communicateThere are many ways to ask people to repeat or speak more clearly avoiding any offensive or sensitive remarksI had some cold, so it can be also a reason to understand me clearly but it had nothing to do with my nationalityI am really disappointed with Southeastern Freight Lines service

Charged me for delivery they did not fulfill SEFL called a day prior to delivery to confirmNo questions of where it was being delivered was asked Near scheduled delivery time, someone called and said driver's truck could not fit on Street in my neighborhood and wanted to meet at local place like Lowe's to pick up my eleven pairs of shutters Flabbergasted, I told them I need both hips replaced and could not do thatShe asked are you refusing the delivery for today, then, and I answered yes, to please deliver it to my home insteadI also called Exterior Solutions, Order #XXXXXX, where I purchased shutters, and was told that was ridiculous, and that I didn't have to go pick them up I provided them with SEFL's phone no The next day, I called SEFL to see about delivery and was told still only had big truck The next day I was told that also, so on the third day, I spoke with a male employee who said he would deliver them with his personal vehicle, which he did Graceful for

Absolutely terrible service...a day shipment was still not delivered days later and each day I am told the lost it but then found it and will deliver the next day, only for that not to happen Finally got the shipment delivered on day after dozens of phone calls and wasted hours but SE Freight refuses to credit back any part of the shipping cost...I suppose this is just business for them I will never use this company again and hope the above feedback saves some readers from experiencing the same hardship and disappointment that I had to endure

I give no stars for this companyAlthough this thing makes me choose a starThey are are LIARS!!
We were told different stories by different peopleMy vendor calls and he was told that we put receiving our shipment on holdWe were 1st on the delivery list and then we were 3rd in lineNo one there communicates with their mouthsIt is all done through a computerThat is not a way to keep customers satisfiedHow they are still in business is beyond me!!
Long story short, they are terribleUse UPS Freight or FedEx Freight!!

Damaged equipment during shipping
My company shipped with southeastern freight lines a commercial mixer to one of my clientsDuring shipment the mixer was dropped with result not been operational at allI filed a claim #: XX-XXXXXThe freight company refuses to reimburse for the damaged mixer.It has been a month nowI have the original invoice showing that I paid $2,for the mixerI am willing to settle for $1,since the mixer was slightly used

HelloI build handmade fine furnitureI built a custom bath vanity for a customer and shipped via SEFLWhen customer received it looked as though it was dropped from a fork liftA claim was filed on June through southeastern freight lines claims dept as required and still has not been resolvedthe value of the piece is $plus $for insured shippingClaim number is XX-XXXXX

I ordered two front fenders from Salvage in *** the fenders were for a Nissan 350Z When the fenders arrived by Southern Freight, one of them was damaged I filed a claim and sent all supporting documents, also sent information where the company said they were in mint condition when they left There were multiple scratches on the fender, which was proof in the photos I sent on the condition of how they arrived I have to have one of the fenders repainted, which will cost $ Even thought the fenders were used, they were not damaged when the seller packaged them, as from the photos I sent, the damage was at all the area where the wrapping material was torn/ripped I received a check from Southern Freight Lines for $stating that they were used and gave on cent a pound, and it weighted 40lbs Even though the parts were used, they did not have any other damage, only damage was at the area where the packing wrap was torn in shipping I paid $to have

As a shipping manager working at a distribution center and location from different I know freight carrier have it ups and down, however Southeastern Freight Lines in Houston Texas OREM are a bunch of incompetent employeesThis was a personal purchaseOriginal item was damage So a pickup/delivery.for a residential deliveryTakes employees to figure out on a piand delivery at an address minutes away from their locationSchedule a hour time, yet comes hours later saying I'm here with no call ahead after waiting for hoursdays later, we have it on a 53'FT Trailer when originally it was in a box truck (hence a residential) "DUH" - Still till this day, no solution and supposedly "it will be deliver tomorrow" back into a box truck - might as well be your company sloganOver hours of waiting timesWon't earn any of my future businessI'll make to let all other distribution center / partners know to never ever use this companyI guaranteed that

Charged me for delivery they did not fulfill
SEFL called a day prior to delivery to confirmNo questions of where it was being delivered was asked Near scheduled delivery time, someone called and said driver's truck could not fit on Street in my neighborhood and wanted to meet at local place like Lowe's to pick up my eleven pairs of shutters Flabbergasted, I told them I need both hips replaced and could not do thatShe asked are you refusing the delivery for today, then, and I answered yes, to please deliver it to my home insteadI also called Exterior Solutions, Order #XXXXXX, where I purchased shutters, and was told that was ridiculous, and that I didn't have to go pick them up I provided them with SEFL's phone no The next day, I called SEFL to see about delivery and was told still only had big truck The next day I was told that also, so on the third day, I spoke with a male employee who said he would deliver them with his personal vehicle, which he did Graceful for

product I purchased and delivered by SEFL arrived damagedongoing difficulty getting reimbursement/replacement
I purchased a smoker from Texas Original Pits which was transported to my location by SEFLSEFL used Dayton Freight for the final delivery to my residenceThe smoker I purchased ($1584.99) arrived damaged and unusableAfter weeks of trying to get my claim responded to, I have now been told the claim has gone to Dayton Freight and may take up to daysI purchased this smoker as a wedding present from my siblings and now am just looking at $for of scrap metal in my back yardmy claim # with SEFL is XX-XXXXX and the original freight # is XXXXXXXXXThe original order # from Texas Original Pits is XXXXXXX

Failure to render services to quote/expectation
A shipment was quoted at day transit time but was still not delivered days later Countless hours on the phone across dozens of calls since day only provided verbal reassurance that the delivery will occur the following day but them more excuses followed day after day They lost the shipment but then found it right after the truck left, etc., etcand not until day did the actual shipment arrive Despite the company admitting to the delivery failure, SE Freight refuses to credit back any part of the shipping cost and charges the full rate that was supposed to provide a day delivery
I believe it is the company's intention to attract customers with quick delivery times on quotes even though they are unable to fulfill these expectations This is a dishonest practice that imposes an injustice upon the public and I believe SE Freight should be held accountable for this

I recently had Hurricane damage to my patio To prepare for Thanksgiving, I ordered replacement panels for my patio roof The company that provides these panels rolls them into a tube shapes and wraps them Well there was damage Clearly something heavy ran over the panels There is no way to see the damage until it was unwrapped at my home
Because of scheduled rain, there goes my big family Thanksgiving this year Accidents happen and can be expected What was not expected was the total disregard by Ed M*** at Southeastern Freight claims departmentShort of having photos of them running over the package, he refuses to help resolve this matter It isn't about the $plus shipping costs to replace the broken panels It is the horrible customer service You shouldn't have to gamble with your money when you use Southeastern Freight They will do everything possible not to pay you I believe the company I bought the product from will stop using Southeastern for Miami deliveries
Furthermore, I am in the TV business Makes me think if this is happening to me, it must be happening to lots of other people Time for a story about this business "What you need to know before you use a freight company" If you want your story told, leave a comment below

Southeastern freight lines has not delivered my shipment despite appointments with them with no resolution offered to deliver
Southeastern freight lines was used by vendor to ship a tool purchase to my residential address So far, appointments to deliver have been made, and they have not showed for any of them, nor contacted me after each missed appointment to resolve I have had to be the one to contact themEach time to try and get delivered, but just get apologies and a new appointment again and again My last contact with them, they said I'm on a "no truck" road and offered no resolution
I have been in my home for years and regularly receive shipments from other freight companies without issue
Not sure what to do....they have my purchase and will not deliver it

Absolutely the worst customer service I have ever dealt with in years of dealing with carriersMissed delivery date, tried to make up for the incompetence by getting nasty on the phone and refusing to move the issue up the ladderI had to call corporate office to try and resolve; shipment ended up being days late and cost me $for contractors waiting on equipment to be delivered

Good day,
This is the worst experience I have ever had in my life with having something shipped to me or any kind of shipping for that matterI had to pay $for shipping cost which is not a big deal but due to the fact that it was supposed to be a day shipment and my package already being three days behind is a big problem for meMy package is a big part of my company and basically had me at a stand stillI lost two potential clients due to not being able to perform the services that I promisedMy package was lost for a few days and upon it being found I was told it was in one state and the very next day I was told it was somewhere completely different Nothing has been put in place to satisfy the mistake on their partI was never called or followed up with until I started going up the chain of command which still hasn't gotten me anywhere because I still do not have my packageI hope someone from this company will see this and do something about it because this is ridiculousI felt no sense of concern or urgency by this companyTotally disappointedThe only way this can get worse is if I do not get my package at all Tracking number is