Wix.com, Inc.

Hello,
The customers email service was temporarily suspended due to declined charges.
On 3/18/the customer logged into the correct Wix account and updated his payment method.
The customer's email service has been reinstated.
For further assistance
please follow the instructions in the article which I have provided belowAlternately, you can email ***
***
Best regards,
*** | Wix Team

Complaint: ***I am rejecting this response because:
I was trying to contact them as I stated to no avail
On March 9th, the same day I sent out complaint to Revdex.com, my son who is designing website put in a call back ticket, and got a phone call from Wix
The person that he spoke to told him about upgrading *** to the Pro plan which we did
Today is Mach 16, and we still can't link *** to wix website
So from February 23rd till today, the website is not live for the same issue
I just want the website to be up and running already
Sincerely ***Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/04) */
Contact Name and Title: ***, *** Manager
Contact Phone: X-XXX-XXXX-XXX
Contact Email: ***@***.com
Thank you for reaching out to us through the Revdex.comAt the time this Revdex.com case was received (11/3), we are still awaiting your response
in the existing ticket through our *** center
Most recently, we responded on 11/with an in-depth explanation of how media storage works for *** accounts, and what can be expected of accessing your media when working on sites in your account and as a contributor to sites in other accounts
In order to investigate any further, it is necessary for us to speak directly so that we can find out more about the problem you are describingWe understand that you are having issue with accessing images that have been uploaded, however our systems show that no media was uploaded via your accountOur team is still working to reproduce or find the exact error you are experiencing, but have reached the point in our investigation that more information is required
Please reply back to the existing *** thread so that we may coordinate having an opportunity to speak and work together to resolve the issueWe are happy to discuss compensation for inconveniences as needed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for acknowledging my fidelity as a clientThanks for mediating and for this tool Revdex.com.Sincerely, *** ***

Complaint: ***I am rejecting this response because: the platforms have computer glitchesI discovered problem and informed WIX to STOP solicitationThe company continues to send emails to ***I have repeatly informed that caused alot setbacks and I have recorded the computer glitchesI contacted the CEO and with assigned attorney of *** & ***.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/02/04) */
Dear Mr***,
First, I would like to apologize for the fact that your complaint was not answered in a timely mannerI have recently taken over the Wix Revdex.com account, and am following up on outstanding
claims
I am very sorry to hear that you had a difficult time cancelling your service, and that it resulted in you getting charged for months of service you did not want
I took a look at your account and noticed that you contacted your credit card provider to dispute the charges of $for the months of September-November
As a sign of good faith, I attempted to refund the initial charge of $that occurred on 8/25/13, however I am unable to do so as it appears that the card we have on file is no longer active
We want to rectify this situation, however at this point we will need to transfer the funds to you via PayPal as we do not have an active credit card to refundPlease provide us with a phone number to contact you at between the hours of 8am-5pm (PST), Monday-Friday, and we would be happy to contact you to resolve this issue
I hope you have a wonderful day
Sincerely,
*** ***
Wix Support Quality Assurance

Hello,
Thank you for reaching out.
We are sorry you are having a hard time contacting usWix Phone support is available mon-thurs 6:00am to 5:00pm PSTHowever, these hours are subject to change depending on volume.
I would be happy to follow up
with you directly to assist you in this matter, please let me know when would be a good time for you keeping in mind our hours of operations ( 6:00am to 5:00pm).
I await your reply,
*** | Wix Team

Hello,
I have reviewed the Wix account under the email you provided ( ***)I can confirm that your premium plan renewed on the correct date, at the right amount.
Wix premium plans renew days prior to the purchase date in order to ensure a
continuation of serviceOn 2/5/there was a Combo premium plan purchased in this account for the amount of $111.00(invoice ***)On 1/25/the premium plan renewed for $111.00(invoice ***) Your next renewal is set for 1/26/If you chose to turn off auto renewal for your service (I have linked the instructions below, for your convenience), your plan will be cancelled on 2/5/18.
***
Wix has changed the way in which we offer supportWhen calling into Wix, you receive a text message with a link to our to our Mobile Help Center which is composed of frequently asked questionsIf you do not find the answer you seek, you can click on the button to have us call you.
If you continue having difficulties with this process, you are welcome to reply to this thread with a phone number, and a time for me to follow up with you directly keeping in mind our phone supports hours of operation (Mon-Fir 6:00am-5:00pm PST).
Best regards,
-*** | Wix Team

Hello,
We reached out to the customer on 3/21/and were unable to make contact.
On 3/22/we reached out to the customer once moreThe customer was having difficulties following the steps that are outlined in the support article which I have linked below
***
A Wix support agent walked the customer through each step of setting up *** as their payment processor in WixRestaurantsThe customer was also provided with detailed instructions on how to schedule a callback with Wix customer support.
Please note, Wix Phone Support is available Mon-Thurs 6:00am-5:00pm PSTWix Online support (email support in the form of tickets) is available hours a day.
Please let us know through the proper channels if we can provide further assistance.
Best regards,
*** | Wix Team

Hello,
Wix phone support is available Monday through Thursday 6:00am to 5:00pm PST.
In order to speak with a support representative, the customer must go to Wix.com/contact and schedule a callback on step This must be done during the hours which we are available for phone support I have included a video below which displays the necessary steps a customer must take in order to schedule a callback.
***
Previously, we reached out to the customer as a courtesy and assisted them with their query at the timeDuring that phone call, the individual who we provided assistance to, was shown how to schedule a call with Wix Support.
After our last phone call with the customers son (who is the person building the website), she has submitted more tickets in our online forum and she received assistance via her ticketsBelow I have added a response that was sent to her as a reply to her most recent query.
"Hello,My name is ***, and I co-head Wix Restaurants.It seems that your system has both pickup and delivery disabledYou'll need to set up at least one of these :)Here's how-*** ***Best,***"
Previously, the customers issue was setting up *** as a payment processor for Wix-restaurantsCurrently, the issue is allowing pickups and setting up delivery areas.
As you can see, she was provided with assistance in our online forum and we included links to detailed instructionsAfter this interaction, the customer submitted another support ticket requesting that we contact her son to help him with her website.
Wix Online Support should be considered separate from Wix Phone supportSubmitting a ticket requesting a callback is not the correct way to speak with a support representativeScheduling a callback by following the instructions that have been provided on numerous occasions is the correct way.
I would like to point out that Wix is a Do It Yourself platform and although we have support available to assist our customers, phone support is limited to Mon-Thurs 6:00am-5:00pm PST, when phone support is not available, our customers can seek answers and instruction in our help center (linked below) or contact our online support via ticket where they will receive assistance online.
***
If the customer is interested in receiving priority support, she is welcome to upgrade to a VIP + Wix Restaurants premium plan Wix VIP customers do not need to schedule a call online, they are provided a unique VIP number which they can use to bypass the call scheduling system.
Best regards,
*** | Wix Team

Hello,
Were sorry to hear that you are having issues getting in contact with our support.
Wix has changed the way in which we offer supportWhen calling into Wix, you receive a text message with a link to our to our Mobile Help Center which is composed of frequently
asked questionsIf you do not find the answer you seek, you can click on the button to have us call you.
If you continue having difficulties with this process, you are welcome to reply to this thread with a phone number, and a time for me to follow up with you directly keeping in mind our phone supports hours of operation (Mon-Fir 6:00am-5:00pm PST).
Best regards,
-*** | Wix Team

Hello, The customer requested a refund via our online help center on 2/28/17. The customer was issued a full refund on 2/28/17. Please allow up to days for the refund to be reflected in the account. Best regards, *** | Wix Team

Hello,
Wix premium plans renew days prior to the purchase date, in order to prevent interruptions in serviceIf the premium plan is cancelled, the cancellation date of the plan remains as the initial purchase date.
Wix premium plans are eligible for a refund days after the
initial purchasePlease note, the day trial period does not apply to renewals, only initial purchases
In order to receive a refund for a Premium Plan renewal, a form must be filled out and reviewed by our Billing team.
*** filled out the form and a full refund in the amount of $was issued on 1/31/17.
Please let us know if we can further assist you.
Best regards,
Wix Team

Hello,
Thank you for following up.
Wix is a domain re-seller for *** ***When you look up your domain registration on *** or *** you will see that that registrar is listed as *** ***However, this does not mean that you manage your domain at *** ***If you purchased the domain with Wix, you manage the domain's DNS records inside of the Wix account where you purchased the domainI have included the instructions for connecting your Wix domain to an external site below, for your convenience.
***
Best regards,
*** | Wix Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely,
*** ***
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Hello Sir, My name is *** from Wix.com Quality AssuranceI received your complaint from the Revdex.com and would like to apologize for any trouble you may have experiencedYou have explained to us that you've been having issues updating the password protection on your site since February 22nd of
I've gone ahead and issued refunds for the three premium plan invoices since then as follows: $refund on Invoice *** $refund on Invoice *** $refund on Invoice *** Please allow up to business days for the refunds to appear on your credit card statementOn April 3rd we turned off the password protection per your request on this ticket hereIf you publish your site from the editor, the changes will update on the live siteYour domain *** is currently set to auto-renew on February 19th, If you wish to cancel the renewal of your domain, you may do so from your billing and payments page by following the instructionshereIf you would like to transfer your domain away from wix, please follow the instructions herePlease let us know if you require any further assistance and note that if you are in front of a computer, we will be happy to walk you through any troubleshooting steps needed to determine why your editor would not let you update the passwordThank you -***

Hello,
Newly registered domains are unable to be transferred to a different registrar for daysThis is in accordance with ICANN regulations and is not specific to Wix.
While you are waiting for your domain to be eligible to transfer, feel free to connect your domain to an
external website by following the instructions which I have linked below.
***
Once days have passed, you can transfer your domain away from Wix.
Please let us know if we can assist you further.
Best regards,
*** | Wix Team

Initial Business Response /* (1000, 5, 2014/10/27) */
Hello Revdex.com,
First, I would like to clarify that Wix does not give customer email addresses to 3rd party companies for spamming or advertising purposesAny emails from Wix would be in regards to the customer's account or our newsletter
The customer has unsubscribed from Wix newsletters, therefore we would not be sending them to her
The customer scheduled a call with our support center for 10/14/14, however she did not answer the call when we attempted to contact her
The only record of an email sent to the Wix online support center from the customer's email address was a reply to the Call Schedule Confirmation email we sent on 10/13/
The customer replied on 10/14/14:
"DisregardI find your company despicableI have got nothing but spam into a business account since giving you my email address*** OFF ROYALLLLLLY!!!!This will go to internet and federal complaint sights."
Wix online support replied hours later on 10/14/14:
"Hi,
Sorry to hear you've had a bad experience with Wix
Should you wish to try and resolve this with us, please let us know and please elaborate so we can get a better understanding of the issue you're experiencing
Kind regards"
The customer never replied to the above reply from Wix online support
We would be happy to discuss this issue with the customer, as we do not believe her spam issue has anything to do with WixIf she could provide a contact number and the best time to contact her during our business hours of 8am - 5pm (PST) Monday - Friday, we would be happy to do so
Sincerely,
*** ***
Wix Support Quality Assurance
Initial Consumer Rebuttal /* (3000, 7, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I opened the outlook account for business start up purposes and had only provided the new email address to wix.com to registerThe day after registering is when the spam startedIAW with their privacy rules, they are allowed to share my information with their 3rd party affiliatesI will solicit the FTC for resolution as they do not acknowledge passing ** data to third party aggressive marketing agenciesMost of the spam originates from overseas media companies that are not bound by FTC rules and the only gateway they had to get my email account was through Wix.com who by the way are headquartered in Israel
Final Business Response /* (4000, 9, 2014/11/05) */
Hello Revdex.com,
First, we would like to say that we are sorry that the customer is experiencing this issue, and we would like to do everything in our power to assist her with thisAs we stated in our initial response, Wix DOES NOT share customer email addresses with 3rd party companies for spamming purposesThis would be bad for our customers, and therefore bad for Wix
We understand why she feels that the spam is connected to Wix considering her timeline of events, however we have confirmed that we do not share customer information with spammers
That being said, we would be happy to look into this issue with the customerIf she could let us know who is spamming her we may be able to help her stop the spammingBelow I have included options for contacting Wix, so that we can assist the customer in resolving this issue
The customer can provide us with a contact number and the best time to contact her during our hours of operation (Mon-Fri 8am-5pm (PST)), and we will contact the customer
Email the Wix team that deals specifically with privacy issues at ***@wix.com
Call the Wix Support line: X-XXX-XXX-XXXX
Hours of Operation: Mon-Fri 8am-5pm (PST)
We hope that we can assist the customer in resolving this issue
Sincerely,
*** ***
Wix Support Quality Assurance
Final Consumer Response /* (4200, 11, 2014/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The ***@wix.com email does not workI have informed them of this and they still promote it as a way to address privacy concernsThere is no way you can reach anyone in the privacy departmentI had just opened the wix.com account after just starting my new email accountOther than MSN outlook, they were the only one who could have shared my email account with affiliatesMSN's privacy notice does not allow them to share my account information but does allow marketing on the main pageCustomer support at wix.com only response is that "how can you prove we gave your email account away." Consumers must be aware of the risks of opening a wix.com accountThey do nothing to be transparent about who they share your information withI truly hope the Revdex.com will post this message as wix.com has been anything but helpful and a detriment to my business

Complaint: ***I am rejecting this response because: I SENT YOU THE TICKET NUMBER!!! FROM YOUR SYSTEM!!!
PHONES ARE TURNED OFF ALL THE TIMEI have called Wix DOZENS of times and not one time where they even accepting calls
Website is: ***
If they can't even lookup THEIR OWN ticket number in their customer service system, how on earth can they help me?Sincerely,*** ***