Wix.com, Inc.

Hello, 
 
The customers domain is currently pointing to an external site. The instructions to point to an external website can be found on the link below. 
[redacted]
Please let us know if we can assist...

further. 
 
Best regards, 
[redacted] Wix Team

Hello, 
 
The customer logged into the relevant Wix account filled out a Refund Request Form. As a result, the premium plan was refunded in full ($155.00USD) on 6/16/17.
I can confirm that there are no further active subscriptions located within the customers...

account. 
 
Please let us know if we can assist you further. 
 
Best regards, 
[redacted] | Wix Team

Hello,
Thank you for Contacting Wix Support.
The site[redacted] is inside of an account that has been blocked due to Multiple Chargebacks. Below are our Terms and Conditions concerning chargebacks that we have also sent to [redacted]:
Please note, per our Terms of Use:
"If,...

at any time, you contact your bank or credit card company and decline, chargeback or otherwise reject the charge of any payable Fees ("Chargeback"), this act will be considered a breach of your payment obligations hereunder, and your use of the Wix Services may be automatically terminated. In the event a Chargeback is performed, your User Account may be blocked without the option to re­purchase or re-use it, and any data contained in such User Account, including any domains, applications and Third Party Services may be subject to cancellation and Capacity Loss. Your use of the Wix Services will not resume until you re­subscribe for any such Wix Services, and pay any applicable Fees in full, including any fees and expenses incurred by Wix and/or any Third Party Services for each Chargeback received (including Fees for Wix Services provided prior to the Chargeback, handling and processing
charges and fees incurred by the payment processor)."
[redacted] scheduled a call with us and we called her on 06/21/16. On the phone she was given the option of Paying the Chargeback Fees and Verifying her Billing Information.[redacted] is the link to the ticket showing what was requested to gain access to the account.
After speaking with [redacted] and seeing that there were no chargebacks on the Crecdit Card that [redacted] has, and none associated with [redacted] we gave another option to transfer the site and domain to another account, where we would refund her for services she would be repurchaseing in the new account.
Our last reply on 06/23/16 has not received a response but we would be happy to help.
Here are the following options that are outlined in the email thread above that [redacted] can take[redacted]
Pay the $50 fee through [redacted] to [redacted] and Supply a Photo of a New Credit Card and Matching ID to unblock the account. They will then have access to the account and can[redacted].
OR
User can Verify Ownership of the Site through email, supplying information that can be verified on[redacted] (full instructions in email sent to [redacted]). With this option we would be refunding the services and then having them repurchase in a new account, leaving the unpaid for blocked account, blocked.
Please let us know which step [redacted] would like to take and have her reply to our email thread found [redacted] so that we can help her get access to her site.

Hello, 
 
In order for us to investigate this matter further, we ask that the user provide us with additional information. 
The user mentioned that he had 2 accounts with Wix. The email address he provided is associated with a Wix account that does not contain charges that match...

the amount/date that he described.
Please provide us with the email address of the second account as well as the domain name in question. 
Once we receive this information we will be able to fully investigate the matter. 
 
Best regards, 
Wix Team

Complaint: [redacted]I am rejecting this response because: 
 
We followed their instructions and called them during their business hours sent a request for a phone call at [redacted] that says sorry page isn't available Their instructions that [redacted] sent on how to fix online ordering my son followed and it and it still didn't fix the problem They make no attempt other then to ask you to pay more money for upgrade to a site that doesn't work
Sent from my [redacted]Sincerely,[redacted]

Hello,  
The customer has been in contact with Wix online support. 
We worked with the customer and provided her a discount code in order for her to upgrade to the necessary plan at a discounted price. 
Please let us know if we can assist further. 
Best regards, 
[redacted] |...

Wix Team

Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted].com
Hello Mr.[redacted]. We can definitely help you in this matter. Please contact us directly at XXXX-XXX-XXXX between the hours of 6 am-5 pm PST...

so we can locate the account in question and refund these charges. Or you can Write to [redacted].com directly. We are going to need the following numbers from your Statement where it says [redacted].com* XXXXXXXX XXXXXXXXXXX. The X's represent the invoice id, that way we can locate the charge and ratify the situation. 3 charges would point to a website, a domain and possibly a mailbox. You have not built or hired anyone to build a website for you correct?
About [redacted].com - [redacted] is a proud and happy company of 900 plus employees, providing a world class website building platform to over 62 million users in 190 countries. We are a publicly traded company and have been around since 2006. I have been to our website and its not blocked by Google. make sure you are going to [redacted].com. Contact us Mr. [redacted] and we will be able to help you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello, 
 
We reached out to the customer on 7/14/16. As a result, we have refunded the customer for the Unlimited Premium Plan in full. 
Please allow up to 20 days for the refund to be reflected in the relevant account. 
 
Best regards, 
[redacted] | Wix Team

Hello, 
 
Our records show that the website previously associated with the domain [redacted] (which can now be found under [redacted]) was created at Wix in 2014. That same year, a premium plan subscription and a domain subscription ([redacted]) were purchased. We do not show any record of the website being transferred to Wix. The website and domain appear to have been created in the Wix account under the email address [redacted].
Due to the fact that our plans are subscription based, banks/card issuers will update us with correct/up-to-date card details in the event that they have changed or, they will allow the charge to go through on an old card. This is a setting that the customer would need to discuss with her bank/card issuer. 
Currently I can confirm that the user no longer has any charges associated with the Wix account under the email address [redacted]. 
Please let us know if we can further assist you. 
Best regards, 
[redacted] | Wix Team

Hello,  The charge in question came from a second Wix account under the email [redacted]. The charge was a yearly renewal for the premium plan associated with the website [redacted].  I understand that you do not want to continue with the service....

I have cancelled the premium plan and issued you a refund in the amount of $155.00  Please note, you have additional services in this account which remain active including 2 domains and 1 mailbox subscription. In order to cancel these services, please log into Wix using the previously provided email and cancel the subscriptions using the instructions which I have linked below.  [redacted] Best regards, [redacted] | Wix Team

Hello, Thanks for contacting Wix. We are sorry to hear you are having issues with your recent upgrade to eCommerce. Unfortunately, we are unable to locate an account with the information you have provided to the Revdex.com. In order for us to assist you further, we will need the email address you use to...

login to your Wix account. Once we know which account is yours, we will be able to investigate your upgrade issue further. If you would like to work with us directly on this, please contact us @ ###-###-#### Monday-Friday 6am-5pm PST. If you prefer email correspondence, you can email us anytime: [redacted]. We hope to hear from you soon. Sincerely, -[redacted] Wix.com Quality Assurance ###-###-####

Hello, 
 
The customer scheduled a phone-call with Wix on March 2nd, 2017 and she was contacted that same day. The customer expressed her concerns and the agent escalated her feedback. 
Please note, Wix Phone support is available Mon-Thurs 6:00am-5:00pm PST. These hours are subject...

to change depending on call volume as it is posted on our website. For more information, you can check out the link I have included below . 
[redacted]
When contacting Wix support, you receive a link to our Mobile Help Center which displays the most frequently asked questions. As you navigate through the help center, you see buttons available that allow to schedule a phone-call, and a Wix Support representative will reach out to you. The "call me now" buttons are only available during the times that Wix Phone Support is available. 
I understand this this new process can be confusing to customers who have used Wix Support in the past, as the process has changed. We appreciate your patience and understanding as we grow and we are grateful for the feedback you have provided. 
 
Best regards, 
[redacted] | Wix Team

Complaint: [redacted]I am rejecting this response because:
 
I called customer service and cancelled my account. Sincerely,[redacted]

Complaint: [redacted]I am not satisfied and will showing computer recorded video next week. I will call attorney Monday 6/19/2016 and I watch [redacted]. The Wix software has flaws and I mean business because the platforms have glitches.
I am rejecting this response because:Sincerely,[redacted]

Yes please move forward. I understand the limitations.

Hello, 
 
The subscription in question is associated with a Wix account under the username [redacted]. This subscription was purchased in 2014 and was never cancelled within the account. The customer contacted support and was provided with the correct instructions to request a...

review for a recent payment. She was also provided with the email address that needed to be used to log into the account in order to request the review. Below I have attached the information that was provided to the customer when she contacted Wix online support. 
[redacted]
Please note, the account where the charge occurred has also previously held the sites "[redacted]" and "[redacted]."
I understand that the customer does not remember having this account and does not wish to continue paying for the premium plan. Therefore,  I have cancelled the premium plan and issued a full refund. 
Please allow up to 20 days for the refund to be reflected in the account that was charged. 
Best regards, 
[redacted] | Wix Team

Hello, 
 
The customer scheduled a call with Wix support on March 9th, 2017 and was contacted by a Wix Support Agent. 
The customer was provided with the instructions for connecting a a [redacted] account to Wix Restaurants. This includes first setting up a [redacted] Payments Pro account...

which is different than a regular [redacted] account. 
[redacted]
Please let us know if we can further assist you. 
 
Best regards, 
[redacted] | Wix Team

Hello, 
 
We followed up with the customer on 9/12/17 and issued a full refund for the the customers Wix services. 
Please let us know if we can provide further assistance.
 
Best regards, 
[redacted] Wix Team

Complaint: [redacted]I am rejecting this response because:
According to our bank the charges relating to this is as follows;
Wix charge $310 2/21/17
Provisional Bank Credit $310 2/23/2017
Wix Return $310 2/24/17
Provisional Bank Reversal $310 3/30/2017
Our bank reversed the credit on 3/30/2017.. I didnt receive a notification from wix until friday May 12 2017 , after I contacted them, regarding a charge that was reversed and credited back to wix.
Subsequent emails after May 12 2017 had WIX customer service agents stating " I still owed" them $310 and they would "NOT" be responding via email or phone (after I requested numerous call backs) until " I paid them $310" for a chargeback that was already reversed on 3/30/2017. It was not until I initiated a Revdex.com claim that the a customer service agent ( NAMED [redacted] ) acknowledged on MAY 21 2017, that IN FACT the funds were returned on 3/30/2017. Which means my business website was down with no mode or method of rectification due to incorrect and fraudulent statements made by the WIX customer support agents in the various emails. I provided truthful and honest accounting in my correspondence with WIX and their customer service agents and all my attempts to rectify the matter were  met with constant reiteration by the WIX customer support agents that I was wrong or being untruthful and that they hadn't received the return of funds when IN FACT at the dates of correspondence  DID  receive the return of funds from the bank.
That by definition of law is EXTORTION.
extortion
1 :  the act or practice of extorting especially money or other property; specifically :  the act or practice of extorting by a public official acting under color of office Under the color of office, the multiple wix customer service agents on behalf of WIX INC made claims that were known the be false, fraudulent and/or incorrect in an attempt to extract funds that, at the date of correspondence, were not owed to WIX INC.Sincerely,[redacted]