Wiz Leasing, Inc.

To Whom IT May Concern,Thank you for the opportunity to respond to this customers complaintThe vehicle that the customers refers to was purchased in February the vehicle was purchased As Is ( because of its year it falls under the CT As Is law). The car was involved in an
accident damaging the left side of the front bumper, hood plus it had flats and bent rimsThe customer had canceled her full coverage and only had liability ( the vehicle is currently financed and required to have full coverage during the term of the loan)The vehicle was at another facility and the customer had it towed to us (July 22) for an estimateThe customer was given an estimate regarding repairs that would have to be paid out of pocket do to the lack of insurance coverageThe customer ok'd the repairs. A payment plan was denied, the customer was told this and to date no payments have been made towards the cost of repairsPlease contact us if further information is needed. Sincerely,Wiz Leasing

First I would like to thank the Revdex.com for the opportunity to respond to the customers complaintWe have been in contact with the customer and have reached an agreement and understanding as to the repairs needed on her vehicleI would further like to say the at NO time was the customer or the other
person who was driving the vehicle told to continue to drive the vehicle if it was smoking e.goverheating,making noises or check engine light came onNor would we give that advise to any customer We value our customers safety and and the safety of othersWith that being said I would once again like to thank the Revdex.com for the opportunity to respond to this complaintIf the Revdex.com should have any questions please contact me again.Sincerely,
*** ***
GM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:That's a lovely narrative, but doesn't address any actual problems.The fact is the Wiz Leasing, whether aware of it or not, sold me a lemon that broke down and needed a $repair two weeks laterI did not have the car towed to the ferry so it could be transported back to Wiz Leasing at my expense because that is totally unreasonableWhy pay hundreds to return a vehicle for service to a dealership I don't trust in the slightest? If Wiz Leasing actually wanted to help, they could have arranged transport themselvesThey also could have follows up with me themselves,Regardless, the bills are in for the repair and rental car$7,for the repair, $6,for lost work, $for rental car, and $for delivery expenses that would not have accrued otherwiseThat comes to $14,For a $19,carTwo weeks after buying it.Wiz Leasing should pay this bill or offer some sort of financial settlement, not just another story
Sincerely,
*** ***

To the Revdex.com,
Wiz leasing has been in touch with the customer via email Unfortunately we have been unable to come to an agreementWe hope that this response is satisfactory Thank you again for the opportunity to respond*** ***

To Whom IT May Concern,
Thank you for the opportunity to respond to this customers complaintThe vehicle that the customers refers to was purchased in February the vehicle was purchased As Is ( because of its year it falls under the CT As Is law). The car was involved
in an accident damaging the left side of the front bumper, hood plus it had flats and bent rimsThe customer had canceled her full coverage and only had liability ( the vehicle is currently financed and required to have full coverage during the term of the loan)The vehicle was at another facility and the customer had it towed to us (July 22) for an estimateThe customer was given an estimate regarding repairs that would have to be paid out of pocket do to the lack of insurance coverageThe customer ok'd the repairs. A payment plan was denied, the customer was told this and to date no payments have been made towards the cost of repairsPlease contact us if further information is needed.
Sincerely,
Wiz Leasing

Complaint: ***
I am rejecting this response because:The company was called at 6:p.mFriday evening. I was told by the salesman that the vehicle was available and would still be available first thing tomorrow morning (Saturday) because they were closing in minutes for the evening. I was at the dealer by 9:Saturday morning which is when the office opened. Therefore, the vehicle could not possibly have been on deposit. Secondly was the fact that as soon as I was told the vehicle was not available, the salesmen (none of whom would admit to speaking to me the night prior) were trying to show me newer, more expensive vehicles. Given the timeframes listed, there is no way the vehicle was available. I believe this is considered ADVERTISING !
Sincerely,
** ***

To The Revdex.com, First and Foremost we never received a complaint from the customer. The customer put a message on their sales mans private face-book page about bad karma. When he brought it to my attention I immediately called and talked to MrBrights wife about what the
problem was. She said that they had trouble on Sunday and that a Sales Person told her that there was nothing they could do. I found that odd that they would not have said to drop it off and that service was closed on Sunday but we can look at it the following day. Mr*** then took the phone from his wife and spoke to me saying that the sales person did say that there was nothing they could do on Sunday because our shop was closed but to leave it and someone could conta** them on Monday. Mr*** said that he decided not to leave it because they were stranded and needed to get back to ** that day. I asked him why did they not conta** us first thing in the morning and his response was that "What would you have done?" I told him that just because he bought this vehicle doesn't mean we just leave you high and dry. I told him I could save him at least half if not more but I needed the vehicle so that we can see what happened and be in control of costs. I never discussed how much the customer would need to pay. The customer was pleased that we called and that we were willing to help. We were trying to figure out how to get the vehicle to CT. Mr*** said that he would get it to the ferry and our Sales Person offered to bring it back to ** and we would tow it from the ferry to our facility in ***. Mr*** said that he would figure out the logistics and let us know what time to pick it up. To date we have not heard from Mr*** and have never left him without options. Furthermore I took it upon myself to conta** the Dealership where the truck was left. I spoke to *** the service advisor and he told me that the number cylinder let go and probably was due to worn rings. The vehicle had plenty of oil in it and appeared to be a well cared for truck. *** also stated that the hard shift that the customer was feeling was due to the engine not performing up to capacity therefore throwing off the shifting. We still have not heard back from Mr*** as to when his schedule would be open to bring the vehicle to the ferry where we will have the Salesman accompany it back to **. We are very committed to making sure that our customer service is impeccable and up to the standard that is expected of our customers. Even though this vehicle was purchased we are still willing to help the customer to the best of our ability. If Mr*** would like to call me to set up a time we would be happy to help. Thank you for the opportunity to respond to this complaint.** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for the opportunity to respond to this customers concernOn June 15th the vehicle was brought to *** *** to be diagnosed per the customer that the engine turns over but will not startThey performed a NO START diagnosis and found no fuel pressureThey removed the tank and replaced
the fuel pumpAfter reassemble they put gallons of fuel and verified that the engine now starts normallyThe vehicle has since been picked up by the customer and we have heard no further concerns from them. Thank you again for the opportunity to respond to the Revdex.com Ann T***

Complaint: ***
I am rejecting this response because:This is not an acceptable responseOf course we haven't come to an agreement! WIZ Leasing has offered absolutely nothing besides excusesThey can continue to contact me through Revdex.com email until this is properly resolved.They still owe me $7,($for the repair and $for a rental car for two weeks)--and that is being generous by not including lost work time and expenses for deliveries I would have otherwise picked up myself
If they continue sending "sorry not sorry" messages in which they try to explain away their indefensible business practices, I won't hesitate to take legal action
Sincerely,
*** ***

To the Revdex.com, Wiz leasing has been in touch with the customer via email Unfortunately we have been unable to come to an agreementWe hope that this response is satisfactory. Thank you again for the opportunity to respond.*** ***

Thank you for the opportunity
to
respond
Our dealership spoke with customer
and asked her to come into the dealership to see the video scan of when the vehicle
arrived at our dealership and the stamp date to prove that the tires that are
on the car are the exact same as when we purchased and when the customer
purchased the vehicle. We also offered to give the customer our cost on
desired Pirelli's and she said she would get back to me. Customer has not
contacted dealership to date. Thank you again

To the Revdex.com,First we would like to thank the Revdex.com for the opportunity to respond to this customers complaint. The customer did purchase an aftermarket warranty but what the customer refuses to understand is that she financed the warranty in the purchase of the carIn other words she
borrowed the money from *** ***, this means that the lending institution gets any and all refunds do to canceled aftermarket products that are included in the total amount financed. Our cancellation department spoke with Ellen at *** *** and confirmed that the refund check was to be made payable to them because it was included in the purchase agreementWe have mailed them the check in the amount of $on 12/1/2015. Please contact us if further information is needed.Sincerely,Wiz Leasing

Thank you for the opportunity to address this complaint. We have been in touch with the customer regarding the compliance issue with the CT *** and the fact that Wiz Leasing is not responsible for the delay in finalizing the vehicles registration. The customer is dealing directly
with CT *** regarding this matter. Thank youWiz Leasing

To The Revdex.com,
New Roman" size="3" "background-">First and Foremost we never received a complaint from the customer. The customer put a message on their sales mans private face-book page about bad karma. When he brought it to my attention I immediately called and talked to MrBrights wife about what the problem was. She said that they had trouble on Sunday and that a Sales Person told her that there was nothing they could do. I found that odd that they would not have said to drop it off and that service was closed on Sunday but we can look at it the following day. Mr[redacted] then took the phone from his wife and spoke to me saying that the sales person did say that there was nothing they could do on Sunday because our shop was closed but to leave it and someone could conta** them on Monday. Mr[redacted] said that he decided not to leave it because they were stranded and needed to get back to ** that day. I asked him why did they not conta** us first thing in the morning and his response was that "What would you have done?" I told him that just because he bought this vehicle doesn't mean we just leave you high and dry. I told him I could save him at least half if not more but I needed the vehicle so that we can see what happened and be in control of costs. I never discussed how much the customer would need to pay. The customer was pleased that we called and that we were willing to help. We were trying to figure out how to get the vehicle to CT. Mr[redacted] said that he would get it to the ferry and our Sales Person offered to bring it back to ** and we would tow it from the ferry to our facility in [redacted]. Mr[redacted] said that he would figure out the logistics and let us know what time to pick it up. To date we have not heard from Mr[redacted] and have never left him without options. Furthermore I took it upon myself to conta** the Dealership where the truck was left. I spoke to [redacted] the service advisor and he told me that the number cylinder let go and probably was due to worn rings. The vehicle had plenty of oil in it and appeared to be a well cared for truck. [redacted] also stated that the hard shift that the customer was feeling was due to the engine not performing up to capacity therefore throwing off the shifting. We still have not heard back from Mr[redacted] as to when his schedule would be open to bring the vehicle to the ferry where we will have the Salesman accompany it back to **. We are very committed to making sure that our customer service is impeccable and up to the standard that is expected of our customers. Even though this vehicle was purchased we are still willing to help the customer to the best of our ability. If Mr[redacted] would like to call me to set up a time we would be happy to help. Thank you for the opportunity to respond to this complaint[redacted]

Thank you for the opportunity to respond to the Revdex.com regarding ID # [redacted]. At the time of the phone call the vehicle was in fact available. Between the time of the phone call and the next morning a deposit was taken on that vehicle. This is why we encourage the consumer to call and verify...

availability prior to coming to the dealership especially if the consumer is not leaving a deposit over the phone and is coming down the next day. Thank you again for the opportunity to respond.

I know the car had Pirelli Tires on the initial inspection, and that was one of the main reasons for selecting that car ..
The dealership did not offer to replace the Nexon Tires(I had never heard of this brand) with Pirelli's , but would give their dealers discount..average cost of 25.00-30.00 per tire..
What I need is the RO showing what was included with the car..
My mistake was not taking a photo of the car initially, and not taking a friend as a witness..
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I would first like to thank the Revdex.com for the opportunity to clarify the response to complaint #[redacted]  Attached you will find a correspondence via email that took place between the consumer and myself. There has been no reply , by phone email or other wise from the consumer that I am aware of. Wiz leasing received the email on the 10th of March and replied back that same day. As I stated I have not heard from the consumer since,  it should also be noted that the owner of Wiz Leasing monitors all emails. Once again thank you for the opportunity to clarify my previous response with the attached documents.

To the Revdex.com,
First we would like to thank the Revdex.com for the opportunity to respond to this customers complaint. The customer did purchase an aftermarket warranty but what the customer refuses to understand is that she financed the warranty  in the purchase of the car. In other...

words she borrowed the money from [redacted], this means that the lending institution gets any and all refunds do to canceled aftermarket products that are included in the total amount financed.  Our cancellation department spoke with Ellen at [redacted] and confirmed that the refund check was to be made payable to them because it was included in the purchase agreement. We have mailed them the check in the amount of $2500.00 on 12/1/2015.  Please contact us if further information is needed.Sincerely,
Wiz Leasing