Wolf Creek Academy

We have confirmed an appointment to meet with Mr [redacted] and view his vehicle.Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I will bring my truck in for them to see the rust, and to get in writing what they would do to fix itWe will also discuss who will pay for it as it was supposed to be done right the first time? Also that rust was covered up prior to purchase of truck Regards, [redacted] ***

Company advise that the very day that the consumer had called and said the starter didn't work, she was able to get it to her local mechanic out of town who said that they recommended putting in a new starter of $Company paid the consumer for the starter and while they haven't spoken with them directly, they do see the payment was made

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have already repaired the vehicle at my own expense, and fail to see how this solution helps me at allI was not able to wait for Schoepp Motors to offer a solution, because my vehicle needed repairs right awayI have spoken to numerous mechanics that have informed me that my rotors were resurfaced, and shouldn't have beenBecause of this, I also do not trust this business with my vehicle, and have no intention of letting their mechanics work on my vehicleThe only option I am willing to accept is reimbursement for the repairs.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kelsey ***

A new windshield was installed in her vehicle this morning at no cost to her.By the way, this decision was made prior to my receiving this complaint

The customer says she is coming in today to speak with us in person .

We still have the old tires that we replaced for Ms***The tread depth is approximately 4/with dry rot between the treadsShe consulted with her husband and agreed to settle this by replacing the one old tire that we damaged and the three others with brand new tiresHer service bill
was over $She paid half,$400, as previously agreedLater,she called back and wanted to change the agreement. We sent her a check for $After we agreed to do that for her, she filed a complaint with youIn a nutshell, she received over $worth of goods and services for $We essentially paid her $for an old worn out tireIt seems, that no matter how far above and beyond that you go to help, sometimes it's just not enoughFour brand new tires and and an oil change in exchange for one old dry rotted tire? We have settledthis matter twice alreadyI think we have been more than fair

*** is one of our longest tenured employeesHe is extremely knowledgable and professionalHe tried to accomodate her by selling her another vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the
offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did visit Scheopp Motors today and spoke with ***He was not helpful at allHe said he would only work with me if I could have my car payments around $300/month which I cannot afford and shared with himI explained my situation again to him because he said he forgotHe said he couldn't help meI shared I wasn't leaving until someone did. He also said it was my fault for not getting enough oil changes that my car was failing which is not trueI have two mechanics who say otherwise and reviews that says Impalas are known for this failure. A little later I found some cars on there lot that could fit into my budgetI went inside to ask for an invoice for the carsAnother man, I did not get his nameRefused to give me the invoice info on the cars saying I now need a car with $400/month paymentAgain I explained why it wouldn't works and he replied with: "I don't want to hear your sob story." He also insinuated that I was not a good mom because my kids were sitting in the unairconditioned waiting roomHe was also badgering me with questions and not allowing me to answer them. I also asked for Scheopp's mechanics to look at my car to verify what I am saying and they refusedI was told that they did not want to be liable for the repairs. Thanks again for your continued help!!*** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We spoke directly with him regarding a fuel pump failureHe arranged for the repair and we mailed him a check to cover the expenseHe is very satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** tried to sell me a car I couldn't afford that was all he didHe would not let the shop look at the car when I asked or offer me a vehicle I could affordHe didn't want to hear my "sob story"
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Business states they would be more than happy to repair both front and back brakes for a discounted rateBrakes are wearable items and not indefinitely warrantiedThere have been miles put on in almost months.

We met with the customer and resolved the issue to his satisfaction

Mr*** refers to a day returnThere is a day return policy for vehicles sold at an off-site event, such as a sale at the state fairgrounds for example.That provision does not apply to vehicles purchased on-site at a dealership.We often provide gasoline as a goodwill gesture at the time
of purchaseHe can certainly schedule a time for *** to put some fuel in his vehicle.Tell us why here

Re:***We did not falsely represent this vehicle,however the customer was unhappy and wanted to bring the vehicle back.She made this request at the end of last weekI personally told her that I would be back to work Tuesday morning Mayand that I would get a final approval Tuesday morning.We
did approve her request (on Tuesday morning as discussed) to return the vehicleI am confused as to why she filed a complaint.I spoke to her today and she is bringing it back tomorrow evening and picking up the car she traded in, which we held for her. *** ***