Wolfnest Property Management Reviews (%countItem)
Wolfnest Property Management Rating
Address: 9131 S Monroe Plaza Way Ste D, Sandy, Utah, United States, 84070-4609
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Recently moved out of this "property management" house, because of a service connected illness and being transferred to a Veteran Affairs Hospital. Upon moving in there was quite a bit of black mold, and a horrible smell of urine embedded into the floor, along with the black mold in the bathroom there were also traces of it in the kitchen which I linked to more than one sickness between my son and myself that ended up in more then one doctor visit (upper respiratory infection).
The facility made it very difficult for me to move out even though it was mandatory for me to go to the VA hospital, threatening me with fines and fee for cleaning IF the facility was not cleaned properly. When moving out I cleaned this house with excruciating detail even purchasing a carpet cleaner... hoping that I would get back my deposit that I needed desperately to care for my child as a single father. This being said after going though a lot of time and effort they STILL charged me an arm and leg to move out amounting to far over my deposit. I can not stress enough how much this place has hurt my family, I would not wish this "management team" on my worst enemy. There were numerous other problems with this place not allowing it to be habitable along with creating health issues. This place was falling apart, paint was chipping and cracked along with falling on the floor which has created the property management team to put on me as if it was my fault. The back door didn't have any handles other than just a dead bolt that created issues with closing and locking after my service dog went to the bathroom outside. I hope to receive some restitutions from this and to hope this doesn't fall on anyone else as gullible as I was.
Do NOT rent with these people. They failed to give my daughter access to her apartment complexes exterior door which locks at night for the first 5 days of her stay including one night when her dog was locked inside (they came 12 hours after she called the emergency number). I have reached out at least 30 times in the first month and NEVER gotten a person on the phone but instead only get emails back from a TERRIBLE email system. No compensation was ever received for this. She was also promised new carpeting before she signed her lease and afterwards was told they made a mistake. It is no wonder that EVERY review on this company is a 1 star review. Wish we'd never moved it.
WARNING PLEASE READ ***This company supported us being racially discriminated against by the property owner, we rented in a very up scale area in Sandy, We paid our rent on time and they said we where perfect and then we ask 4 times to re-new the lease and never responded and then we found out that they where renting it out after we moved out per the owner. plus they think of everything to keep your deposit. they are a scam STAY AWAY THEY ARE IN IT FOR THEM SELF'S THEY HAD 50 MOVE OUTS LAST MONTH ALONE THAT SHOULD SAY IT ALL. THEY HAVE A HOLE IN THE WALL OFFICE THAT LOOKS LIKE A SET UP SCAM IF THEY NEED TO GET OUT OF TOWN FAST. They are taking advantage of the market and exploiting the renters. make all your complaints here and lets get something done https://laborcommission.utah.gov/divisions/AntidiscriminationAndLabor/fair_housi...⇄
My Property Management Company is charging us for lawn care in our lease, but our lawn is dead because they refuse to take care of it. They also state in their lease that the home needs to be in the same state or better than when they leased it to me and my roommates, which shows a discrepancy in that they didn't fix it from when the previous tenants moved in and, and the tenants before them as well. They clearly don't fix the home with the security deposit from the tenants that live at the home, and still charge them for damages that were there from before the lease went into place. There are also multiple damages to the house that they promised would be fixed before our move in date, but still aren't fixed. This includes the doorbell, and the dead lawn.
Good afternoon,
We have reviewed the complaint submitted by our tenant. After reviewing our internal communication with the tenants, I would like to address each concern in the order listed in the complaint. In regard to the yard, we do require our tenants to have and pay for professional yard maintenance. Although the yard in the back is almost completely dead, the areas with patches of grass still need to be mowed/maintained. The front yard of the home still needs to be mowed too. The front was a little dry when the tenants moved in, but was not dead by any means. Tenants are responsible to water the yard whether that is adjusting the sprinkler timer or hand watering if needed. We communicated this to the tenant when they reached out shortly after moving in. In addition, I reviewed communication that took place with our company prior to lease signing and through the current date. No promises were ever made to these tenants as to what would or would not be repaired. Quickly touching on the doorbell; At the same time the tenants reached out about the yard at move in, they also brought up the broken doorbell and weather stripping on the front door that was coming loose. We instructed them to submit maintenance requests for these items so we could look into getting these fixed with the owner. They never submitted a maintenance request for either of those items, so action was never taken by our maintenance department. As to the discrepancy, the tenant states:
"They also state in their lease that the home needs to be in the same state or better than when they leased it to me and my roommates, which shows a discrepancy in that they didn't fix it from when the previous tenants moved in and, and the tenants before them as well. They clearly don't fix the home with the security deposit from the tenants that live at the home, and still charge them for damages that were there from before the lease went into place."
We do repair all damages that are caused by tenants after move out. Why do all items not get repaired? We document the condition of the property at move in to account for all pre-existing damages. At move out, we identify all damages. Once that is complete, we review the move in video against the damages outlined in the move out inspection. At that point, any new damages caused by the tenant are immediately sent for repair. Any pre-existing damages that were present in the move in inspection are sent to the owner of the home. Anything that would affect the habitability of the home that was not identified as tenant damage are still repaired, however, cosmetic issues that do not affect the ability to live in the home are sent to the owner as optional repairs. We would love if our owners were able to afford and approve repainting and repair of every item deemed as pre-existing damage at move out, but this is not how most owners prefer to handle their rental properties due to the cost involved. A lot of small repairs that are not necessarily needed can really add up. A few other important bits of information that absolutely should be taken into consideration when reviewing the complaint are that the tenants originally rented the home sight unseen. We sent the lease out to them on 7/17 and all the tenants completed the lease on 7/29. The reason this needs to be taken into consideration is that the tenants actually ended up viewing the property on 7/28 between 4-5 PM. I have attached a copy of their lease to this response. The sections I would hope you will review are the "Premises Condition" section, which starts at the end of page 2 and continues on to page 3. There is also the "Sight Un-Seen" addendum on page 23 as they originally were approved for the home before seeing the home itself. These sections, more or less, state that the property is rented in as is condition and should be returned in the same condition as move in. The tenants viewed the home prior to completing the lease so they were fully aware of the condition the home was in prior to signing the lease agreement.
Lastly, we never heard back from the tenants after explaining how the yard care works and asking them to submit a maintenance request for the items they were hoping to see repaired. Since we never received a request from them, I plan to reach out to the tenants to again remind them to submit a maintenance request if they would like us to inquire with the owner about having their items in question repaired. I will also contact the owner to see if he would be willing to reseed the backyard. Although we cannot give any guarantee that the reseeding will happen, we have no problem with asking the owner if this would be something he is interested in doing for these tenants.
Please let us know if you have any additional questions or concerns.
Best,
FRE Property Management LLC; DBA Wolfnest Property Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
About Wolfnest Property Management: We are an owner and used Wolfnest for a couple of years. Not all bad - but they are all tech, no touch. Their operation is automated (as much as possible) and both owners and tenants had a hard time getting a hold of them. No one in the office after Friday at 12:00. They also had numerous charges to the tenants - that we were unaware of - that we felt were price gouging. Finally when we told them we were changing property managers – no comment at all! I have been in business 35 years and when a client wanted to fire us, we’d try to find out what the problem was, and see if we could make it right. They obviously didn’t care. Can’t recommend them.
I filled out paperwork and paid the security deposit on a rental unit that was falsely advertised. It was advertised as a "premier art deco home" with an address that did not include "unit" or "apartment" in any of the listings. On all rental sites it was listed as a single family home. They had 19 photographs posted online with not a single one indicating an apartment in the basement. They advertised that the home has a yard, garage and driveway and never mentioned these would be shared with tenants in the basement that they didn't advertise. They require prospective tenants to pay the full security deposit in order to apply. Upon being accepted as a tenant, I googled the address to see if it had been removed from rental sites, only to find a new listing for a "unit B" in the basement. When we talked to them about it and told them we would no longer like to move forward with the process, they said they would be keeping part of the security deposit. I paid $1395 and they only refunded $926. This was after I paid a separate $80 to apply. This company is dishonest. Their advertisements are lies by omission and they are fully aware of this. Very disappointing as a recent transplant to SLC and a renter in a crazy marketplace. They kept $575 of my money for providing no services.
Thanks for reaching out. This is a tricky situation because I can see valid points in your argument, but there are several other factors which are no fault of our own that contributed to the problem. To begin, we do not control how certain websites categorize our syndicated listings. For example, zillow and trulia both list this in different sections due to their internal policies in procedures. The house is a single family home and it is listed as such on Trulia, however, but is being rented as a multi family dwelling to it's listed as such on Zillow. We don't get to choose how those ads show up on 3rd party websites from syndication. Additionally, when you applied, it specifically says unit B, all of the photos online are of the basement area only, and you also chose not to walk through the unit prior to applying. Furthermore, after viewing the price, common sense would tell you it's not the entire house. With that said, I agree that we could have done more to be crystal clear in the description - hence the changes you noticed when it went back online. As such, I'm happy to meet you in the middle and refund half of your charges. Please let me know if this is agreeable.
We're current tenants of FRE Property Management (also known as Wolfnest Property Management). According to our lease, our carpets should've been professionally cleaned prior to our move-in date. Our lease also states it is our responsibility to professionally clean the carpets when we move out. When we first entered our unit on the day of move-in, it was clear the carpets had not been properly cleaned; we were met with a strong "cat" smell and, upon closer inspection, we found that there was cat hair and cat litter embedded into our carpets. We contacted our property managers immediately to request a walk-through to document the condition of the unit (because they refused to give us a form to document the state of the unit, which is a direct violation of the Utah Fit Premises Act), but they refused our request for a walk-through. We then requested that they send professional carpet cleaners, as our carpet was not properly cleaned prior to our arrival. Our property managers, once again, refused to help us with this. On the same day, we provided pictures of the debris found in the carpet, but they still refused to send the carpet cleaners back. Despite the fact that we immediately provided pictures and requested a walk-through to show the condition of the carpets, our apartment managers went on to say that the carpets were professionally cleaned and that the carpet cleaners did a "good job" on our unit. Our apartment managers then sent us a video of the unit, which was taken on June 19th, showing us how the unit looked like prior to our arrival on June 21st. They went on to say that the video showed professionally cleaned carpets, but it did not. Nowhere in the video is a carpet close-up; the video also does not show an in-progress carpet cleaning. After reviewing the video, we requested a copy of the receipt, showing us when the carpets were professionally cleaned. It took them four days to send us the invoice. When we received it, we noticed it was dated June 25th, which was both well after the video was made and well after we had moved into the unit in question. We then tried to research the carpet cleaning company, known as Prestige Property Maintenance, because the invoice did not appear legitimate, and we were unable to find a carpet cleaning company by that particular name. We requested contact information from our property managers because we wanted to personally verify if/when Prestige Property Maintenance cleaned our carpets, but our property managers refused to give us their information. Our apartment managers claimed June 25th was the day they received the invoice, but they still refused to give us additional information about how to reach the company/verify the day the service was performed. What's worse is that my significant other, who is also on the lease and lives in this particular unit, is allergic to cats. She, sadly, suffered an allergic reaction as soon as we moved into this particular property. We requested the carpet cleaning to alleviate her symptoms, not to be difficult. We vacuumed the carpet a total of four times and went through two boxes of carpet freshener the first two days we were in the unit. Our apartment managers wouldn't even apologize for my girlfriend's allergic reaction until we actually asked them to apologize and show us a little empathy. Our apartment managers have given us the runaround since the first day we moved in and we feel we've been taken advantage of. We also feel as if they're not treating this as a legitimate health issue.
Thanks for reaching out. We pride ourselves on using quality vendors for our cleaning and carpet cleaning. Upon notification of the issue, we immediately sent the cleaners back to remedy any areas that weren't cleaned to your satisfaction. Furthermore, we had our tenant relations manager look into the carpet cleaning to make sure that our vendor didn't accidentally miss the carpet cleaning. He discovered that the job was completed and an invoice was provided as proof. Furthermore, he reviewed our documented move in video and it shows the carpets in great shape. We've been doing this a long time, and don't see how the carpet could be as dirty as you claim after verifying that professional carpet cleaning was done and cleaners came twice. These are vendors we've used for years and who do quality work. Furthermore, we feel that the move in video backs up the vendor's claims and the findings of our internal audit. I'm truly sorry if you disagree, but we feel as if we have provided everything that we agreed to under the terms of the lease agreement and tried to make things right by sending the cleaner back.
Thanks for your response. As previously statued, we have reviewed everything we have relating to this issue and the facts of the video simply don't agree with your version of events. This is not a conspiracy to cheat you out of carpet cleaning. If you are dead set on continuing to insist that you are being cheated then I suggest you take us to court. We are more than happy to go in front of a judge with the evidence we've collected (and shared with you). To answer your question about the vendors, they do not work for you. They work for us and fielding 3rd party complaints is not their problem. It's ours. As previously stated, we listened to your claim, reviewed it internally, performed our due diligence and our determination is that all services agreed upon contractually were performed. There isn't much more we can do.
Complaint: ***
I am rejecting this response because: If that’s the route you’d like us to take, then we will be seeing you in court. We have photographic evidence as well as an opinion from an industry expert, which is also on film.
Sincerely
The listing for the apartment we are now currently renting was marketed as having an in-unit washer/dryer. However, upon arrival from out-of-state to the apartment, we found that there was not an in-unit washer/dryer, nor were there hookups for washer/dryer. When we asked the property managers about this, they told us we didn't need in-unit washer/dryer because there is shared laundry available to tenants. The shared laundry room is in unacceptable condition, as it is covered in trash and broken glass. We were grossly misled about this unit having a washer/dryer, as this was the sole reason we chose this unit. The property managers denied having marketed the unit as having washer/dryer, and when we provided them with the link from their website, they chalked it up to being a proofreading issue and offered no apology or compensation.
This is the link to the listing where it was stated there was in-unit washer/dryer: https://showmojo.com/l/26ec267032/4365-south-fairbourne-avenue-4365-1a-murray-ut...⇄ />
We also requested that the shared laundry room be cleaned and despite having had cleaners on-site, the laundry room did not get cleaned. The property managers were then unable to provide us with a date for when the laundry room would be cleaned.
Thanks for reaching out and bringing this to our attention. We certainly apologize for the inaccuracy in the listing. We always strive for 100% accuracy with our online listings, but occasionally, mistakes are inevitably made. As such, we do mention in our ads and application process that the information is deemed reliable but subject to change. Also, we encourage all of our tenants to walk through the property and confirm everything is to their satisfaction before signing a lease agreement. Finally, we are sorry to hear about the issue in the shared laundry. We will notify the onsite cleaners and they will correct the issue during their next service.
Thanks for your response, but unfortunately, the ads don't update immediately after changes are made and can take some time before they reflect on the various rental websites. I can assure you that the updates have been made in our system and will show correctly in the syndicated ads shortly. Your claim that we are deliberately trying to bait and switch is libelous. The images provided clearly show the unit interior without a washer/dryer. Furthermore, absolutely everyone (yourself included) has the ability to preview a unit before signing a lease. Many of our out of state residents choose to come into town for this specific purpose and no one stopped you from doing that. Again, I apologize for the error in that advertisement, but your claim that someone is trying to mislead you is factually inaccurate.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I do want to note, however, that it is a privileged assumption that all out-of-state prospective tenants have the means and/or time to come into town to view the unit prior to signing the lease.
Sincerely
These guys nickel and dimed me out of a security deposit down to a 5 dollar refund. After seeing other deposit returns, this seems like a common practice.
They charged me 50 dollar inspection fees for months (separate lawn and pet inspections) and never showed up to conduct the inspection. They charged me all kinds of startup fees to move into the place with zero in-person interaction with their personnel. When damage occurred in the property due to negligent installation from whatever contractors they hired, they charged me not only for the repair, but for reinforcement of the surrounding construction.
Stay away from these guys. They will turn around and blame you for whatever they can. I'm a good renter that takes care of the property and always pays on time, and this is how I was treated. Never renting from these pirates again.
Horrible customer service. Our apartment has flooded a dozen times and constantly has leaks from the ceiling. Wolfnest will do anything to to avoid fixing the issues. The employees are disrespectful and unprofessional. We have been without hot water, power and unsafe structural damage.
We applied for a rental that stated "cats ok, dogs ok" on January 7th, 2019. I called their office to confirm all information and how to apply after taking an opportunity to use their self viewing feature they have. Soon thereafter my girlfriend and I filled out applications that included our pet info. Wolfnest acknowledged our applications and asked for the deposit. After sending the deposit, Wolfnest sent back a deposit statement that also included a lease initiation fee, utilities, first month's rent, pet rent and a pet fee all due by move in. After we signed this statement, including the manager of Wolfnest, and checking our credit on January 9th, 2019 they sent an email back saying they had an error in their system and overlooked pet information even though they attempted to collect money for such pets. January 11th, 2019 has been the last we have heard from them after they also attempted to adjust the listing to more closely match what they began to state a full 48 hours after the fact. We have reached out by phone and email to Wolfnest multiple times, all the manager has done is attempt to shift blame even though they attempted to get as much money as possible from us due to their lack of accountability within their business. We have documentation, emails and screenshots of the communication and listing for all claims. This listing was complete fraudulent.
Hi ***. I just discussed this situation with my team and I'm inclined to agree with you. While my leasing manager is correct that our records indicate that you never reached out for pet approval, it never should have got beyond the application stage without us catching the error. For this reason, please accept my apologies and a refund for your $142.75. We will mail a check to the Layton, Ut address you listed this week. Thanks again for bringing this to my attention.
Revdex.com:
Sending a check for $142.75 to the Layton, UT address on file will be appreciated. Thank you for taking the time to review this.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My complaint is about Wolfnest which is the same business as listed in step one of this complaint.
I contacted Wolfnest on a reference for a property manager for a house I purchased while on Active duty. My duty station was at the University of Utah for the Navy; but I transitioned into the Active Reserve and began working for the Air Force as a federal employee in 2015. I commuted for several years, but recently moved closer to Hill AFB. Since I owned the home I wanted to rent it and keep it for an eventual retirement. Wolfnest was recommended by our realtor who helped me purchase a home in Layton. With the reference I did not anticipate the issues I'm experiencing. Chronologically, first thing I noticed is that their lock box was positioned in such a way that when ever the front door was operated it damaged the weather strip. This was the least issue, but I am submitting this complaint chronologically. During the transition period, and I had began moving, the manager became very difficult to reach and extremely slow to respond. When we moved, I felt frustrated due to lack of movement I felt was happening with the property. I saw no notice it was ever posted, and could not find it on my own internet searches as a property available to rent, until I made inquiries to Wolfnest. They stated that they required professional cleaners once we moved, which concept I was not apposed to; however when I returned from a Military Temporary Duty Assignment in DC, I drove to the house to pick up a comcast router we had left, and informed wolfnest of and that we were going to pick up, I found multiple issues that was left by wolfnest and their cleaners. When walking up to the door, I found a set of keys on the walk way. That may have not mattered since the doors were not locked. The house, which we had cleaned and mopped prior to departing, had dirt all over the floor. Filth was tracked into and throughout the house. Garbage was inside and outside. Damage was done to the oven. Sink was full of water, Lights were on, and temperature was nearly at 80 degrees in an unoccupied house, contrary to specs that Wolfnest had stated temp would remain. Chewed gum was also later found stuck to countertops on my next visit, and chemicals were found in-between pains of glass on the double pained oven glass. I reached out to Wolfnest as soon as I had entered the house on Friday, and provided pictures of everthing I found wrong with this situation. I did not hear back from them until Tuesday. They said it was unacceptable and they would get to the bottom of it. It took more days for them to reach back, and then they said they would get to the bottom of the situation. It was multiple days before I grew frustrated and started asking what needed to be done to get out of the contract. Still no response. By the time I was called I was so frustrated, I did not believe I could work with this company, and specifically asked what fee, and what would be the process for exiting. They said they would send me a cancellation email. When I received that email, it said I owed $299. Subsequent emails said I owe more for cleaning. They stated they will not receive a new part for the oven for three weeks. I would like to have tenants in the house soon, so I offered to let this part and repair slide if they would waive these fees. They refused. I would give them a very poor review but the contract states "make any statement or take any action which could encourage any client or contractor of Agent or any person or entity which has referred business to Agent to discontinue, in whole or in part, such relations or business with or referral to Agent or discourage future relations, business or referrals." I don't know how binding that is, as this Revdex.com complaint may also be forbidden with this contract. I have contacted a real estate lawyer, but this complaint is not yet in litigation, something I wish to avoid. I would like to be very clear that the response from Wolfnest is the cause of this complaint. They refused to respond when this issue was brought up, and their inadequate response when it occurred continued to spiral the situation, after all Bad news does not age well.
On a separate note; their site advertises a Revdex.com rating which I only now found to be false upon visiting this site. I did visit their site and looked at their Revdex.com rating prior to contacting them. They are providing false advertising claiming a higher Revdex.com rating than is actual.
Thanks for reaching out. I could be mistaken, but my team informed me that we have reached a resolution on this matter that includes a repair for any damage caused by our cleaners as well as payment for services rendered. As a result, I won't dive into this here. If you disagree, please respond and I can provide more detail.
Complaint: ***
I am rejecting this response because:
1. I have submitted one complaint, I assume that you are replying to my rejection of your resolution. I am rejecting this resolution for the same reason which will be covered in subsequent points.
2. You state that "we discussed and agreed to resolve this issue with you..." I disagree, You ignored me, and at best gave me lip service only. I have multiple records of your company telling me that you will contact me after you figured out what was going on. You reached out very late, after multiple attempts I made to reach you. This lead to what you call "For some unknown reason, our (and our vendors) extremely reasonable response to this issue caused you to cancel your management agreement with us..." So to conclude this point, what ultimately led to my cancelation of the contract was your inability to respond.
3. what you called "moderate damage" still requires replacement of the part, and the damage was only one issue with your cleaning vendors. I have sent multiple pictures of the issues I found. You stated that I went in the middle of the cleaning. When I went, I informed you of the approxamite time I would be going; and there was no one there. The oven damage to the faceplate seems to be the only issue you are willing to examin. What about the chewed gum over the counters. The garbage left on the walkway, including keys to the house. The damage to the oven door is not mentioned either, which picture I also provided. Your "moderate damage" is not an adequate description of the state I found the house, and if they were in the middle of cleaning, why would they leave? and with the house open and keys left outside? I disagree with this assessment whole heartedly, and this is another point for my rejection of your resolution
4. You state that you will install the replacement faceplate. I have told you multiple times that I do not trust you or your vendors, I will find a certified technician to do the installation. This is also further proof that what you claim to be a "discussion..." was one way dialog and that you have not now, or ever considered what I stated, nor even analyzed the pictured proof of your mess. You WILL NOT install the faceplate, but will coordinate with my technician for transfer of part and payment. If you or your vendor enter my property I will call police for trespassing, which I have also already informed you.
5. You stated that I did not inform you that the cleaning was not complete. I counter that YOU DID NOT INFORM ME the cleaning was incomplete, not until almost a week later, and I had already determined that your company was untrustworthy. If the cleaners admitted to their mistake, and admitted to other issues that I have provided proof about, why would you agree to still charge me? They did not clean. I cannot make this any more clear. Yet you still required that I pay for them to make the house a mess? You litterally made me pay for people damaging my oven faceplat and door, leaving their chewed gum on my counters, leaving lights on, leaving doors unlocked for unknown time, and leaving keys laying outside on the walkway
6. You continue to repeat falsehoods of the situation, to me and to the Revdex.com. You have left my house in a worse shape than you found it. I would include a statement of where I believe your company originated, but it would likely be stripped by Revdex.com. Your company is dishonest, it is one of the companies that you hear horror stories about on social media.
Sincerely
Despite your claims to the contrary, there has been constant communication back and forth regarding this issue. At any rate, when the part arrives, we will make arrangements to get it to you and you can proceed however you decide is best. We believe this is pretty simple. Damage was done and we will pay for it. Services were provided and you should pay for it. That's all.
I currently live in a small apartment managed by Wolfnest (FRE Property Management). Despite many complaints from our unit as well as other tenants living on the property a Raccoon infestation continues to rage. This leaves myself and other tenants in a state of mental distress. We are often met with less than friendly response for any maintenance request from flooded basements to the replacement of safety lights. The raccoon issue are no exception, requests for updates on the issue are often left unanswered. The first maintenance request regarding the raccoons was submitted on June 25th 2018. They have apparently been through three exterminators yet the problem persists. For many months the traps were left unset and unbaited. There are numerous hole is the roof and uncovered nonfunctioning chimneys these serve as entrance point for the raccoons. It wasn’t until recently that a one way barrier was added to the chimney. Regardless there seems to still be multiple entrance points to the house and I continue to hear them daily. These raccoons are destroying the property’s insulation while filling the walls and ducts with fecal matter and urine. I request the Wolfnest step up and not only remedy the pest problem but repair and sanitize the property. THIS IS AN UNINHABITABLE SITUATION.
Hi ***. Our team has been in direct contact with each of you regarding this matter multiple times. Furthermore, we have explained the situation as well as the available remedies. At this point, I know that each of you understands the situation, so I can only assume that your continued efforts to submit Revdex.com complaints is designed to try and hurt us in some way. If you have further questions regarding this matter, please contact our office.
Complaint: ***
I am rejecting this response because:
This complaint is not intended to slander Wolfnest. I have filed this complaint to illicit a response from you despite our numerous attempts and requests for your maintenance department to keep us updated about the situation. Our questions are often met with vague responses or no reply at all. In fact I have not had a single one of my calls answered since I signed my lease. I get conflicting information from each person I talk to and I am unsatisfied with the action your property management company has provided. This has created a feeling of distrust, I am not sure if I am being lied to or if you feel our concerns aren’t worth your time. If it really is the pest companies that have been delaying the resolution of these issues I just ask to be notified regularly. It is your responsibility as the property management company take care of the property and your tenants. I have sat idle waiting for these issues to be resolved for long enough. The lack of communication and professionalism has been frustrating to say the least. I submitted this complaint on February 5th and didn’t receive a response for weeks. I think that alone shows the issues with your company’s customer service.
Sincerely
Thanks for your response, but I see it differently. I have reviewed our internal logs and we have communicated with you constantly throughout this process. We may not have live answered every call, but you have been responded to in a timely manner repeatedly throughout the repair. Your frustration with the lack of a resolution is completely justified and understandable, but your belief that we aren't doing everything we can is false. In fact, when you contacted the health department to file a complaint, they closed the case after reviewing our progress and explanation. The simple truth is that this is a complicated issue requiring a multi-step resolution that is going to take time. We do not possess a magic wand that can make this problem go away but refuse to use it. We will continue to update you as the resolution unfolds.
NO STARS!
My brother has been without power, heat, water for over 48 hours now.
These guys are slum lords 100%
DO NOT RENT A PROPERTY THEY MANAGE
My name is *** and I stand by this message.
January 21 2019
I live a small appartment that is managed by this company and a large family of raccoons have been living in the walls since at least June. All of the four appartments have been having issues with them and appartment 3 and I have been complaining with no resolution. Unit 3 first complained on June 25th and has continued to reach out to them on many occasions. I have also sent in requests of which they have replied with short un helpful answers. They have been through three exterminators but it has only gotten worse over the last 6 months. I have also checked the traps they have set out my self and most days they aren't set or have any bait in them. I hear the raccoons at all hours. They live in our air ducts and walls and their fecal matter is being left in these areas and is being blown through all of our appartments. I am afraid every day that they will make it inside of the appartment and having them around is putting me and my dogs in danger. There are multiple holes in our roof and an oncovered non-usable chimney which is how they are getting in and is also causing water damage and mildew we are also breathing. The company has been unhelpful rude and untimely. I have all email conversation between the company my unit and unit three.
Thanks for reaching out. I understand your frustration and apologize for the amount of time this has taken. I have confirmed with my team that we've finally caught two raccoons and are finalizing the process of securing the entry point and resolving the issue moving forward. I'm told this should be finalized this week.
Thanks for your response. I'll be honest in saying that I'm a bit confused by your remarks because your last exchange with our office was just last week on January 15th and 16th. Saying that we haven't been in contact regarding whats going on is simply untrue. We have and will continue to work towards a resolution.
Complaint: ***
I am rejecting this response because:
Sincerely,
***
I have all of the emails between unit three and woldnest as well as mine clearly showing long breaks between your replys and short unhelpful answers.Your company has only offered vague answers that are obviously meant to make me feel better but mean nothing and now Ryan H has had to step in and talk to me himself. And yet you still can't offer a clear plan on the cleaning. are you going in to the walls? are you cleaning the vents? are you re roofing? Your company is incompetent especially your maintenance department and especially josel. The only person who has offered any real answers is Ryan H. And even he has been vague. This issue has gone on far too long. You don't take your tenant seriously and you forget they have rights. I have been talking to a lawyer as well as the Utah renter association and will be working this issue out with Ryan H.
I wouldn't recommend them. My Wife and I filled out an application to lease one of their units. When we received the lease agreement we noticed there was conflicting messaging. First, we were under the impression they were requiring a 1 Year agreement and then noticed it was for 6 months with additional Month-to-Month fee's if we wanted to stay longer than 6 months. There were a lot of nickel and diming... Payment was due exactly on the first- you can pay extra to have a grace period of 4 days. Not every 1st is bank friendly. In order to have the ability to pay online there are additional fee's. Because we felt "Baited and Switched" we decided not to move forward with the lease.
Wolfnest Property Management does not care about their properties. They don't care who rents them, what kind of impact those renters have on the street or neighborhood, and they certainly don't care about basic property upkeep and lawn care. They withhold information, they are unresponsive, and they should be ashamed of themselves. We are neighbors of one of their properties and have tried for months to resolve maintenance issues with them. Do NOT do business with them.
I’m march we informed Fre that we would be moving outa state in May and followed that by an official notice and move out day and s requests for a move out inspection. They replied by having us sign a move out agreement that included we were to have a move out walk they with one of there agents on our move out day . When we emailed to set this up they replied they would not be doing this and to drop off the keys and would not give a date they would go by the house to inspect. We felt nervous about there seeing breach of contract but had to leave state to move. Almost 25 days after the end of our lease we still hadn’t received our deposit so I email and was told to wait a few days later we got a check and deductions list . Then a month after we get an email saying we owe 77 for weeding. We replied there were no weeds when we moved but if they waited a week or more to inspection they could have grown but we would not be liable because they didn’t inspect on our move out day . They eventually sent a recipient but refused to show any proof other than that the date on the receipt was 10 days after we moved and they claimed they didn’t inspect the property antell a week after we left .There was back and forth and now we are in collections for what I view as there breach of contract there negligence and I believe weeds fall under normal wear and tear . This company is conducting scamish business and not legal but acourding yo our lawyer not legal business but it would cost a lot to sue . We were perfect renters left the property in better condition than we moved in and to be in collections because they seemed to have a paperwork mess up or are trying to nickel and dime people for things that by law they can’t . They need to be stopped there yelp reviews show how bad they are I’m one of many good people they have scammed please help hold them accountable. They have no right to send me to collections over weeds that grew a week to ten days after I no longer lived st there rental
Thanks for reaching out and I'd like to respond to three points. 1) We do not perform a move out inspection with the tenant present and never have. The reason for this policy is because the purpose of the inspection is to document the condition of the property, not to get into a debate about what damage was pre existing. That's what the move in inspection video is for. We then compare the two reports to determine what damage (if any) needs to be charged to the tenant. 2) Utah law provides us with 30 days to perform our inspection, make repairs and process the deposit disposition. Believe me when I say, I wish this were a faster process, but sometimes we need every bit of that time. In your case, we were able to get it out on schedule. 3) Weeding is a tenant responsibility outlined under the terms of your lease, and with all due respect, weeds do not grow a foot tall in a week. The simple fact of the matter is you failed to return the property in the same condition in which it was received (minus normal wear and tear) and were charged for those repairs. I'm truly sorry that you don't agree, but we are going off video evidence, which we are comfortable with should you decide to pursue this matter legally. Thanks
With all due respect, your understanding of landlord/tenant law is as flawed as your libelous statements. We do have a move out inspection, which was compared with our move in inspections and a list of charges was compiled based on that information. If you feel that we reached our conclusion in error, feel free to use the remedies available to you by law. Otherwise, I'm not sure how I can help you.
Complaint: ***
I am rejecting this response because:mine nor my attorneys understanding of the law is not flawed , you can not charge a tenant after you return there deposit and make your deductions , or after the 30 day period allowed by law , both is what you are trying to do .You violated your own contract by saying in writing we must get a move out inspection with an agent of Fre and then refusing to do one. And didn't even go to the property an tell 10 days later putting weeds under the " normal water and tear " clause , and say you have proof of how tall the weeds were but have never shown this proof and there was no way there was ever weeds a foot tall could even grow in that small bark and shade cover flower bed. It is bad business and not legal
Sincerely
Wolfnest usually responds to maintenance requests quickly; however, moving out of a Wolfnest property is an unpleasant experience. Expect them to nickel and dime your security deposit into non-existence. They keep 30% of it up front as an administrative fee, yet also charge you a $25 fee every month for the same reason. They will orchestrate a move out cleaning company for you, but will charge you $60 for it on top of whatever the cleaning expense is. If you find your own cleaning company, they will find fault with it and charge you $40 to schedule a different cleaning company and charge you through the nose for labor. Find a different company to rent from if you value your security deposit.
Poorest customer service I have ever ran across. I had multiple phone conversations (after sometimes a week or more waiting) about my move out and how it would work. I was told something very different than what actually happened. I got charged for items that they "deemed tenant damage" and we had specific discussions about the property inspection and I wanted to be notified before the new tenant moved in so I could either debate the situation or understand. I wasn't notified until it was done and I got nothing from the company except a run around. I would not recommend doing business with this company, they do not have any integrity or respect for the people that take care of the properties they are in charge of.