Wolfnest Property Management

I rented an apartment from FRE Property Management (also known as Wolfnest Properties) and their online listing, which I relied upon solely since I lived in another state and had less than 4 weeks after I accepted my job to move to Utah from California. Their listing was deceptive and false. Their ad showed pictures and video from probably 5 years ago (long before the condos almost next door were built) and showed a clean unit, with green grass outside, stating that there was "New Carpet" and "Hardwood Floors" as well as "Ceiling Fans." The day I arrived to the unit, I found dead grass and weeds, a crumbling front steps and discovered the carpets were not new and were not even cleaned prior to my arrival. There was a large stain in the front room that emitted an overpowering stench of dog urine and another stain in the hall and bedroom that had the same odor. I spent $350 to get the carpets cleaned by professionals as they had to treat the carpet with enzymes to rid it of the strong dog-urine odor. The unit also has wood -look vinyl flooring in the kitchen-not hardwood as depicted in the ori***l ad. The unit is also in a state of disrepair with deficient conditions (one of the ceiling fans doesn't work beyond low speed, there are only 2 working burners on the stove out of 4 and the smoke detector doesn't work) and several other issues which varies a lot from the ori***l posted pictures, description and video online. The first day I arrived there was a leak under the sink and a collection of various poisons and evidence of mouse infestation which I complained about immediately. Had I had the time and money to have come out to see it before I moved, I would not have rented it due to the state the unit is in both inside and out. This past Saturday I met with a friend of the landlord who does maintenance on the unit next door (which is not under FRE/Wolfnest representation as they are long-term tenants) who told me that the carpet is 5-6 years old.

I turned in an application to rent a property from Wolfnest property management. I paid the application fee and then never heard from them again. I called numerous times and was never able to talk to a person. I left several messages (as well as my husband) and was never contacted back. I have read several other reviews online that are similar to mine. They just want to get your application fee and then have nothing to do with you.

This company manages a property which I share a driveway with, they are supposed to maintain the properties yard. It has not been maintained and is affecting my yard and home by having overgrown weeds and a now dead lawn.

Wolfnest Property Management provided me with an extremely poor experience throughout my lease term and beyond. I have leased homes in multiple states and in various cities. This is by far the worst management company I have dealt with. Wolfnest Property Mgmt will inform you when signing the lease that 25% of your security deposit is non refundable. Wow. That is a new one. When I moved in they could not provide me with Wifi access which was problematic since we work from home. 2 days in a hotel until I was able to resolve it - they did not. No garage door opener at move in. Sorry but you have to wait for it - @ 3 weeks. At move out I was charged for damages that existed when I moved in. Wolfnest Property Mgmt will NEVER provide an inkling of customer service. If you actually talk to a live person it would be an aberration. They only work via email. BUYER BEWARE - you will experience a "fee happy" company. They will not treat you as a valued customer.

After vacating the leased property I was billed for damages that were present when I moved in. When I provided the picture showing the damage and the move in video I was rebuffed with a simple email that stated the maintenance supervisor would not authorize a refund.

I rarely leave reviews but Wolfnest honestly has zero integrity and I think it's only fair that more people realize this before dealing with them.

Example 1: Their payment gateway failed to process my Autopay which resulted in me trying to contact them for over a week to resolve the issue following multiple late fees and notices. I had literally tried for over a week and left close to 20 voicemails trying to contact them prior to receiving any late fees but still received 3 different fees that they refused to resolve.

Example 2: The notices they place on your door cost an additional $40 just for delivery which gets taken out of your deposit.

Example 3: I had a professional clean the unit I rented absolutely perfectly yet they tacked on $425 dollars in cleaning fees. I know this was a complete fabrication and even took pictures before and everything yet still they refuse to refund the amount charged.

Example 4: They are impossible to get ahold of. I'm convinced they intentionally ignore calls because they have an incentive to do so with their shady up-fee tactics.

Truly a group of jackasses. Know that.

The home below is being advertised as a 5 bedroom home. The 2 bedrooms in the basement are not truly a bedrooms, as one the bedrooms is required to be used as a hallway to gain access to the attached bedroom. in reviewing the SL County Assessors legal description the home is a 4 - bedroom, 2 - full bath, 1 - 3/4 and 1 - 1/2 bath home. Ad violates FTC Truth in Advertising law and the company is knowingly accepting applications at the rate of $39.00 on home that is not required to be viewed prior to applying. Company's acts are knowingly deceptive as I made them aware of the inaccurate advertising and sent them a copy of the legal description.

below is the link to the SLC Assessors web page

https://slco.org/assessor/new/valuationInfoExpanded.cfm?parcel_id=28193780030000...⇄ />
Please see ad verbiage below

This astonishing home features an open floor plan and is conveniently located minutes from I-15. It offers 5 bedrooms and 3.5 bathrooms spread over 3,022 sq. ft. As you walk in, you'll find an open kitchen, dining and two living areas as well as a half bath and laundry area. If you head upstairs, you'll find two bedrooms, a full bathroom along with the master bedroom and bathroom. If you head downstairs, you'll find another 2 bedrooms, a full bathroom and an office or theater room. Additional amenities include fully fenced backyard, deck and 2 car garage! To schedule an immediate self guided showing at your convenience, open the link below. Lock box is located on the front door and access instructions will be provided upon arrival. https://showmojo.com/l/64735e70a5 Apply Now: https://frepropertymanagement.appfolio.com/listings/fc2296df-4298-4f92-8a98-a785...⇄ Other terms, fees, and conditions may apply. Check the listing at www.frepropertymanagement.com/rental-properties/ for details. All information is deemed reliable but not guaranteed and is subject to change.

The service we're noever completed. They stated they do not run your application until you promise to pay a security deposit. They refuse to refund the application fee even though they stated they would not run the application without the security deposit. This company takes your money for services not rendered

We began renting a property from Wolfnest Properties (hence forth known as Wolfnest) July 14th of 2017. After moving in, on July 26th, 2017 we received a notice from the water company around 10am MST, that our water was being shut off due to non-payment. Within our lease contract, it stated that Wolfnest and the owner were responsible for the payment of water. We proceeded to notify James P, Sean O, and Ryan H that our water was shut off due to non payment via e-mail with a picture of the paper notice we received. They proceeded to pay the bill and stated the water should be back on by 3:30 pm MST. On October 24, 2017, we received another notice that the water was going to be shut off due to non payment. We proceeded to e-mail Sean O who did not apologize that the situation occurred a second time. Sean O stated the owner lived in another country and was difficult to get a hold of as an excuse for the water being shut off a second time. As it states in our contract that the water bill will be taken care of by the Owner/Wolfnest, we notified Wolfnest verbally that this is a breach of contract and unacceptable. Water is considered a necessity, and when water is shut off, it not only becomes a health concern, but a concern in regards to the habitability of the property that the renter agrees to adhere to. Sean O did not suggest any means to fixing the concern that the water bill had not been paid, and been shut off twice thus far during our lease. All he stated via e-mail was that "Thank you for the picture. We are going to see if we can find a solution to these payments." However, he never followed up on his statement or notified us as to what these solutions might be, or would entail. For the 3rd time, we received a notice that our water was being shut off due to non-payment on January 23, 2018. We proceeded to call Wolfnest at 1:37 pm MST in regards to the water shut off. By 4:00 pm MST we still had not heard back from Wolfnest, so we proceeded to sent Sean O an e-mail at 4:08 pm stating "I am emailing as a second form of notice, that our water has been shut off for the third time due to non payment. As we discussed before this is unacceptable and the 3 breech of contract in regards to water. We will be filing a grievance. Please make sure that the water is turned back on by 5pm this evening if you read this. I have already called and left a voice mail for Wolfnest properties." At 4:17 pm I received a voicemail from Wolfnest stating the bill will be paid and the water should be turned back on once this was done. Since receiving said voicemail, Wolfnest has failed to reach out to us in regards to this issues.

I paid 39.00 for a rental application fee. The company sent me an email requesting a security deposit for 2409.00 to secure the property which I paid on 10/11/17. I was notified a day later that the property was rented to another party. My security deposit was never refunded until I discovered the error on my credit card statement. On 11/1/17 - I then sent an email to the Property management company as follows:
Could you please check your records for a payment I made on 10/11/17 to secure a rental house through your agency in the amount of $2409.75.
Unfortunately, the home was rented to another party but the deposit appears to have been processed despite my not renting the home.
Please correct this error and credit my account as quickly as possible.
I received an email acknowledging this error on 11/1/17 and have had to send the company emails reminding them to credit me this amount. The company sent me a receipt with the following information:
"As stated in my email on 10/11/2017 at 9:44am in which had the link to pay the security deposit, it stated that the 5% credit card processing fee was non-refundable. Also, in the Terms of Agreement on the credit card processing page it also stated again there that the 5% credit card processing fee was non-refundable. I have attached both below and highlighted where it states this. We will not be refunding this fee as only $2,295 was refundable as that was the security deposit. "
My complaint is their outrageous supposed "processing" fees for my receiving absolutely NOTHING from them other than an email stating the property was rented to someone else.
The company has in my opinion very dishonest business practices that warrant investigation.
I would like a Full refund of the $2409.00 I sent the property management company.

When we decided to rent one of the properties a few years ago, we had little experience/knowledge in the rental property business. So, I searched property management companies on the web first, then narrowed down to several companies to interview.

Wolf Nest stood out from the rest because their inventory of rental properties indicated and supported their experience in this field.

When I spoke with Ryan in person, I was re-assured in what I was thinking and made the decision to work with him. His response has been always timely and concise. His suggestions and advice from his past experiences are very valuable. Thanks to his support, we were able to find quality tenants in a very timely manner. We will continue to work with Wolf Nest as they have continued to meet or exceed our expectations. Please keep up the good work!!

My bathroom began to flood while I was out of the country on vacation. A friend was at my apartment dropping off mail for me when this happened and, fortunately, was able to get ahold of me. FRE Property Management (now known as "Wolfnest," although I will continue to use "FRE" for the remainder of this complaint) failed to provide its tenants with emergency contact information, either by mail, by email, in person, or on their website. I used the website to give my friend phone numbers of staff that might be able help with the emergency maintenance issue. My friend called Sean O'*** (Assistant Property Manager) and Ryan H (Maintenance Manager), and they did not pick up; voice mail messages were left for both of them. All the while, my bathroom continued to flood. We allowed 20 minutes to elapse before deciding that FRE is not adequately responsive to emergency maintanence (again - no emergency contact information or instructions had or have been given, nor was such information available on their website, so we did not know if we would ever get a returned call), at which point I requested that my friend call an emergency plumbing service.

After an emergency plumbing service has been requested, Ryan H finally returned the call; the situation was explained, and my friend offered to cancel the emergency plumbing service. Ryan H verbally approved of allowing the plumber, who had just arrived at my apartment, to perform the work; I was to pay for the service and would be reimbursed. Ryan H will almost certainly deny this. Fortunately, I do have access to phone records for that day.

The plumber performed the services to stop the flooding, and payment was rendered; the total was $385.00.

It's worth noting that this has happened on numerous occasions before FRE Property Management took a managerial role of the property; my bathroom has a history of this flooding, and I've endured it without complaint in the past - primarily because emergency contact information was provided to me by past management. I have records of these instances as well.

After several email exchanges with Ryan H (in which he appeared to claim my account of the event was somehow dubious), I was able to convince FRE to repay half of the bill total. I have not received the other half of the bill. FRE claims that, because I had "unapproved maintenance" performed on my apartment, I would not be eligible for reimbursement. Of course, this formulaic evasion of payment is entirely irrelevant, as this was maintenance performed in response to an emergency for which FRE must be ultimately responsible.

I believe FRE is responsible for this bill because 1) they did not provide tenants with emergency maintanence contact information or instructions, forcing me to make decisions in an emergency situation regarding the mitigation damage to my personal items and the property, and 2) when asked if the emergency plumbing service should be cancelled, Ryan H determined that this was not necessary, and that reimbursement of the bill would be assured. In other words, this maintenance was most certainly "approved."