Wood Wise Carpentry LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Tell us why here alt="https://s3.amazonaws.com/04d36941BS_Epic/EmailTemplates/BrightStar.JPG" src="data:image/png;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAoHBwkHBgoJCAkLCwoMD...⇄ v:shapes="Picture_x0020_2"> February 8th, Revdex.com of Wisconsin W Greenfield Ave Milwaukee, WI RE: [redacted] Case #: [redacted] We are in receipt of Mr [redacted] complaint dated 2/03/regarding the above referenced case number with account number ending in Our records indicate that we issued Mr [redacted] a loan in the amount of $on 12/09/As of today, we have not yet received any payments for this loan from Mr [redacted] As a courtesy, we are willing to waive all finance, late and NSF fees and settle the loan for the principal amount funded of $400, which will result of Mr [redacted] paying back only the actual amount that he borrowed In addition, as clearly indicated in its website disclaimers and the loan documents executed by Mr [redacted] , Bright Star Cash is a tribal limited liability company established by and for the Lac du Flambeau Band of Lake Superior Chippewa Indian Community pursuant to tribal law Both our website and your loan documents explain this fact clearly As a sovereign enterprise, Bright Star Cash is not subject to state regulation By signing the Loan Agreement, Mr [redacted] agreed to the application of Lac du Flambeau Band of Lake Superior Chippewa Indian Community lawMr [redacted] agreed to comply with all of the terms and conditions of the Loan Agreement upon executionBright Star Cash relied upon his representations in good faith and approved the loan based upon such representations Should you have any further questions or require further assistance in this matter, please feel free to contact our Customer Support at 1-800-986-or via email at [email protected] Regards, Nizh LLC DBA Bright Star Cash P.OBox Lac Du Flambeau, WI 1-800-986- www.brightstarcash.com

We are In receipt of the complaint dated 7/08/regarding Ms [redacted] related to the above referenced case numberOn 7/8/15, we received an email from the customer revoking ACH authorization on her bank account, which we immediately honored MsF [redacted] has offered to repay the outstanding principal balance of $in Installment payments, which will equal to her repaying back the principal that she borrowedAs a courtesy, we will accept this offer and waive the finance feeShould you have any further questions or require further assistance in this matter, please feel free to contact our Customer Support at [redacted] or via email at [email protected], Nizh LLC DBA Bright Star Cash

NO EFTS ------ Re: The Payment On Your Loan WillBe Due Shortlycustomer service |To: [redacted] ;Mon 8/31/10:PMDear Ms [redacted] ,We are sorry to hear that things did not work outHowever we cannot make a payment plan until the loan is fully in collections.Regards,Customer Support(800)986-[redacted] Things didn't work out wellPlease assist me with a hardship payment planI cannot make a payment on September I am in the process of working with consumer credit counseling to get debts in control[Draft] This message hasn't been sent.Thank youI will get a cashier's check and mail.Thank you for working with me.Customer Support |To: [redacted] Mon 8/24/4:PMDear [redacted] Thank you for contacting our office today.For Your Convenience we have provided several ways for you to make your payment.We accept all prepaid debit cards with a Visa or Master Card logo over the phone.You may also make a payment on-line: http://www.brightstarcash.com/PaymentPortal.aspxPayments may be made via money order, western union, debit/prepaid card, checking or savings account.CashPlease mail payment to:Niiz LLC dba Bright Star P.OBox 502Lac Du Flambeau, WI[redacted] |To: [redacted] Cc: [redacted] Mon 8/24/3:PM [redacted] Reply all|To: [redacted] Cc: [redacted] Mon 8/24/3:PMSent ItemsYou replied on 8/24/3:PM.Please send me directions/instructions to submit my payments because I no longer use the account on file for paymentsI sent an email requesting that EFTS be stopped because the account belongs to my son.If you can assist me in this would be greatly appreciatedI may purchase a money card and put it on there to pay payments if this option is available as well.Thanks for working with me during a difficult time[redacted] |To: [redacted] ;Fri 8/21/4:PMYour Loan Payment Will Be Due ShortlyDear [redacted] ,This is a friendly reminder that your payment of $will be due on 9/1/2015.Please mail your cashiers / certified check or money order, payable to “Bright Star Cash” to PO Box 502, Lac DuFlambeau, WI at least five (5) days before your payment date to ensure that your payment is received by your scheduled payment datePlease include your loan number on the checkIf you would like to make additional payments on your account, pay off your account in full, or change your payment method at any time, please contact us at least two business days prior to your payment due dateChanges made to your payment amount, due date, or payment options can be cancelled or changed by notifying us business hours from your payment due dateOur payment options include ACH, debit card, e-check, cashiers / certified check or money orderCall us at-1-800-986-or text CASH to or email us at [email protected] for further assistanceIf you make additional payments towards principal, please note that the original payment schedule on your loan agreement will not reflect these additional payments, but they will be updated in our system.Remember that with each successful payment, you are one point closer to an e-gift card from major retailersFor full rules and terms of our rewards program, please click here.We recommend that you pay your loan off in full as soon as you can or make additional payments to reduce the total cost of your loan.Thank you,Bright Star Cash Customer [email protected]://www.brightstarcash...⇄ NOTICE [redacted] Bright Star Cash values your securityWhen we contact you, please ask us to verify your security code, which are the last two (2) digits of your Social Security NumberThis is your own assurance that the person calling you is actually a representative of Bright Star Cash [redacted] DO NOT TELL ANYONE WHAT YOUR SECURITY CODE IS***If the person calling you doesn’t know it, hang upIf you do not know your security code, call our representatives and it will be emailed to you.If you would like to be removed from our email distribution list, please click here.NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly [redacted] |To: [redacted] >;Cc: [redacted] Wed 9/9/1:PMIT saddens me that one of the representative from Corporate's Office has been harassing me on the jobI ask that NO CALLS be made to me via my job or cell phoneAll communication is hereby requested to be done in writingI will continue document all calls and the rudeness of the representatives that call, for example, one called this morning around 8:am and left a very rude message, as which, I am going to forward all of this information to the Revdex.com for assistanceIt amazes me that I reached out before this point but was told that I could not be assisted until the account went into collections, and then after many emails for assistance, I was denied assistanceI am going to forward my official complaint this morning to the Revdex.com with hopes of getting this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Please see the attachment because it doesn't line up with what I received via email from the company Though the email has White Hills Cash listed, this company interacts with Brightstar and the correct number of loans I have are listed Just need clear clarification because the resolution doesn't address the actual complaint From: [redacted] Sent: Friday, September 11, 5:PMTo: [redacted] Subject: RE: NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly Dear [redacted] , Thank you for contacting Bright Star cash regarding your recent experienceWe are in receipt of your complaint regarding your account and have reviewed your concerns carefully in an attempt to resolve this matterWhite Hills Cash always strives for excellent customer service and we are willing to work with you to achieve resolution of your concernsOur records indicate that you have three (3) active loansThis is to inform you, as a courtesy to you, we will accept your payments up to date to satisfy your principal loan amounts and all finance fees incurred with respect to all three (3) loansThis means that, we are now regarding your loans as completely settled and we will not seek additional payments from you or further collect on monies owed under the terms of your Loans AgreementWe hope this compromise is satisfactoryWe value and appreciate your businessSincerely, Customer Support From: [redacted] [mailto:f [redacted] @my.gcu.edu] Sent: Wednesday, September 09, 9:AMTo: Customer Service BSCCc: Customer Service BSC; Collections BSCSubject: NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly IT saddens me that one of the representative from Corporate's Office has been harassing me on the job I ask that NO CALLS be made to me via my job or cell phone All communication is hereby requested to be done in writing I will continue document all calls and the rudeness of the representatives that call, for example, one called this morning around 8:am and left a very rude message, as which, I am going to forward all of this information to the Revdex.com for assistance It amazes me that I reached out before this point but was told that I could not be assisted until the account went into collections, and then after many emails for assistance, I was denied assistance I am going to forward my official complaint this morning to the Revdex.com with hopes of getting this matter resolvedFrom: customer service < [redacted] Sent: Monday, August 31, 10:PMTo: [redacted] Subject: RE: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly Dear Ms [redacted] We are sorry to hear that things did not work outHowever we cannot make a payment plan until the loan is fully in collectionsRegards, Customer Support (800)986-From: [redacted] [ [redacted] Sent: Monday, August 31, 5:PMTo: Customer Service BSCCc: [redacted] Subject: Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly Things didn't work out wellPlease assist me with a hardship payment planI cannot make a payment on September I am in the process of working with consumer credit counseling to get debts in control From: [redacted] Sent: Monday, August 24, 3:05:PMTo: [redacted] Cc: Marietta PereiraSubject: Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly From: [redacted] Sent: Monday, August 24, 3:PMTo: [redacted] Cc: [redacted] Subject: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly Please send me directions/instructions to submit my payments because I no longer use the account on file for payments I sent an email requesting that EFTS be stopped because the account belongs to my sonIf you can assist me in this would be greatly appreciated I may purchase a money card and put it on there to pay payments if this option is available as wellThanks for working with me during a difficult timeFrom: [redacted] Sent: Friday, August 21, 4:PMTo: [redacted] Subject: The Payment On Your Loan Will Be Due Shortly Your Loan Payment Will Be Due Shortly Dear [redacted] [redacted] This is a friendly reminder that your payment of $will be due on 9/1/Please mail your cashiers / certified check or money order, payable to “Bright Star Cash” to [redacted] at least five (5) days before your payment date to ensure that your payment is received by your scheduled payment date Please include your loan number on the check If you would like to make additional payments on your account, pay off your account in full, or change your payment method at any time, please contact us at least two business days prior to your payment due date Changes made to your payment amount, due date, or payment options can be cancelled or changed by notifying us business hours from your payment due date Our payment options include ACH, debit card, e-check, cashiers / certified check or money orderCall us at-1-800-986-or text CASH to or email us at [email protected] for further assistanceIf you make additional payments towards principal, please note that the original payment schedule on your loan agreement will not reflect these additional payments, but they will be updated in our systemRemember that with each successful payment, you are one point closer to an e-gift card from major retailers For full rules and terms of our rewards program, please click hereWe recommend that you pay your loan off in full as soon as you can or make additional payments to reduce the total cost of your loanThank you, Bright Star Cash Customer [email protected]://www.brightstarcash...⇄ ***IMPORTANT NOTICE*** Bright Star Cash values your securityWhen we contact you, please ask us to verify your security code, which are the last two (2) digits of your Social Security NumberThis is your own assurance that the person calling you is actually a representative of Bright Star Cash [redacted] DO NOT TELL ANYONE WHAT YOUR SECURITY CODE IS [redacted] If the person calling you doesn’t know it, hang upIf you do not know your security code, call our representatives and it will be emailed to you Regards, [redacted]

Enclosed is our response to the referenced complaint We apologize for updating you so late, however this issue was resolve several weeks ago Thank you for any assistance you can provide Ms [redacted] has always been an excellent customer of *** LLC - Bright Star CashBright Star Cash prides itself on delivering outstanding Customer Service, and we always work with our customers on repayment plansWe highly apologize for the inefficient handling of Ms [redacted] account by this particular employee as it is certainly not representative of our serviceThe issue has been addressed with the employee, and Ms [redacted] balances on both of her loans has been waived as a courtesyRespectfully,

RE: [redacted] Case #: [redacted] We are in receipt of Ms [redacted] complaint dated 5/11/regarding the above referenced case number with account number ending in *** Our records indicate that we issued Ms [redacted] a loan in the amount of $on 2/12/As of today, we have not yet received any payment for this loan from Ms***As a courtesy, we are willing to waive all finance, late and NSF fees and settle the loan for the principal amount of $ We take very seriously any complaint received from our customers and we have a zero tolerance policy towards inappropriate behaviorsWhen receiving cease and desist requests from our customers, our policy is to no longer call them at that numberWe have no records that the customer had requested not to receive calls at work To rectify this matter, the work phone number has been blocked in our systemAs a result, Ms [redacted] will no longer receive calls from her place of employment going forward Our goal at Bright Star Cash is to provide excellent customer Service to our clients at all times, and we will continue working with them to ensure customer satisfaction Should you have any further questions or require further assistance in this matter, please feel free to contact our Customer Support at [redacted] or via email at [redacted] Regards, Nizh LLC DBA Bright Star Cash P.OBox Lac Du Flambeau, WI 1-800-986- www.brightstarcash.com

PLEASE BE VERY CAUTIOUS ABOUT USING THIS COMPANYI have been a customer for over a yearIt is okay if you are in a jam and can pay off the loan in the first installment like a usually doLike most customers I do not have great credit, I work hard, and I am a motherI received a loan to help with car troubles on 08/4/for and then another for on 08/24/to cover rentI am called a VIP customer, and so called received the best ratesIn the past they have not lumped these loans together and I would be able to pay one off completely at a timeThis time they placed both loans togetherSo total funds I received was Since then I have made payments totaling and only has went to principal loan balance when I called today to see how much it would be to pay off my loan I still owe THIS IS WRONGI have already paid the initial they loaned me plus extraI hope no one ever has to go through this in a jamBE CAREFUL CALL A FRIEND FOR A LOAN MAKE A PAYMENT ARRANGEMENT DON'T GET STUCK

Thank you for providing us with the opportunity to address this customer's concernsBright Star Cash fully explains the terms of the loan agreement and the loan agreement fully discloses the total cost of the loan,
the due dates, and total amount dueBrightStar Cash prides itself in
working with our customers in repayment work out programs, and offers significant discounts which are usually better than the customer can obtain
elsewhereNiizh, LLC dba BrightStar Cash is a tribally owned and operated entity of the Lac du Flambeau Indians on the Lac du Flambeau ReservationThe Company is wholly owned by the Tribe, was established for
the Tribe's economic benefit, and is organized under and operated pursuant to Tribal law, therefore it is not subject to the state laws described in the customer's complaintRegarding the customer, Ms*** is an
excellent customer of BrightStar CashAs a courtesy, at this time, we have waived the remaining balance on her account and she is in good standingPer the customer's request, we have also placed her phone number(s)
on our Do Not Call list and will not be contacting the customer via phone againRespectfully,
*** *** Tribal Representative

Tell us why here
February 8th,
Revdex.com of
Wisconsin
W
Greenfield Ave
Milwaukee,
WI
RE: *** ***
Case #:
***
We are in
receipt of Mr*** *** complaint dated 2/03/regarding the above
referenced case number with
account number ending in Our records indicate that we issued Mr***
*** a loan in the amount of $on 12/09/As of today, we have not
yet received any payments for this loan from Mr***As a courtesy, we
are willing to waive all finance, late and NSF fees and settle the loan for the
principal amount funded of $400, which will result of Mr*** paying back
only the actual amount that he borrowed
In addition, as clearly indicated in its website disclaimers
and the loan documents executed by Mr***, Bright Star Cash is a tribal
limited liability company established by and for the Lac du Flambeau Band of Lake
Superior Chippewa Indian Community pursuant to tribal law. Both our
website and your loan documents explain this fact clearly. As a sovereign
enterprise, Bright Star Cash is not subject to state regulation
By signing the Loan Agreement, Mr*** agreed to the
application of Lac du Flambeau Band of Lake Superior Chippewa Indian Community
lawMr*** agreed to comply with all of the terms and conditions of the
Loan Agreement upon executionBright Star Cash relied upon his representations
in good faith and approved the loan based upon such representations
Should you
have any further questions or require further assistance in this matter, please
feel free to contact our Customer Support at 1-800-986-or via email at [email protected]
Regards,
Nizh LLC DBA
Bright Star
Cash
P.OBox
Lac Du Flambeau, WI
1-800-986-
www.brightstarcash.com

NO EFTS ------ Re: The Payment On Your Loan WillBe Due Shortlycustomer service |To:*** ***;Mon 8/31/10:PMDear Ms***,We are sorry to hear that things did not work out
However we cannot make a payment plan until the loan is fully in collections.Regards,Customer Support(800)986-2165*** ***Things didn't work out wellPlease assist me with a hardship payment planI cannot make a payment on September I am in the process of working with consumer credit counseling to get debts in control[Draft] This message hasn't been sent.Thank youI will get a cashier's check and mail.Thank you for working with me.Customer Support |To:*** ***Mon 8/24/4:PMDear *** ***Thank you for contacting our office today.For Your Convenience we have provided several ways for you to make your payment.We accept all prepaid debit cards with a Visa or Master Card logo over the phone.You may also make a payment on-line: http://www.brightstarcash.com/PaymentPortal.aspxPayments may be made via money order, western union, debit/prepaid card, checking or savings account.CashPlease mail payment to:Niiz LLC dba Bright Star P.OBox 502Lac Du Flambeau, WI54538*** ***|To:*** *** ***Cc:*** *** ***Mon 8/24/3:PM*** ***Reply all|To:*** *** ***Cc:*** *** ***Mon 8/24/3:PMSent ItemsYou replied on 8/24/3:PM.Please send me directions/instructions to submit my payments because I no longer use the account on file for paymentsI sent an email requesting that EFTS be stopped because the account belongs to my son.If you can assist me in this would be greatly appreciatedI may purchase a money card and put it on there to pay payments if this option is available as well.Thanks for working with me during a difficult time.*** *** ***|To:*** ***;Fri 8/21/4:PMYour Loan Payment Will Be Due ShortlyDear *** ***,This is a friendly reminder that your payment of $will be due on 9/1/2015.Please mail your cashiers / certified check or money order, payable to “Bright Star Cash” to PO Box 502, Lac DuFlambeau, WI at least five (5) days before your payment date to ensure that your payment is received by your scheduled payment datePlease include your loan number on the check. If you would like to make additional payments on your account, pay off your account in full, or change your payment method at any time, please contact us at least two business days prior to your payment due dateChanges made to your payment amount, due date, or payment options can be cancelled or changed by notifying us business hours from your payment due dateOur payment options include ACH, debit card, e-check, cashiers / certified check or money orderCall us at-1-800-986-or text CASH to or email us at [email protected] for further assistanceIf you make additional payments towards principal, please note that the original payment schedule on your loan agreement will not reflect these additional payments, but they will be updated in our system.Remember that with each successful payment, you are one point closer to an e-gift card from major retailersFor full rules and terms of our rewards program, please click here.We recommend that you pay your loan off in full as soon as you can or make additional payments to reduce the total cost of your loan.Thank you,Bright Star Cash Customer [email protected]://www.brightstarcash...⇄ NOTICE*** Bright Star Cash values your securityWhen we contact you, please ask us to verify your security code, which are the last two (2) digits of your Social Security NumberThis is your own assurance that the person calling you is actually a representative of Bright Star Cash*** DO NOT TELL ANYONE WHAT YOUR SECURITY CODE IS***If the person calling you doesn’t know it, hang upIf you do not know your security code, call our representatives and it will be emailed to you.If you would like to be removed from our email distribution list, please click here.NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly*** ***|To:*** *** ***>;Cc:***Wed 9/9/1:PMIT saddens me that one of the representative from Corporate's Office has been harassing me on the jobI ask that NO CALLS be made to me via my job or cell phoneAll communication is hereby requested to be done in writingI will continue document all calls and the rudeness of the representatives that call, for example, one called this morning around 8:am and left a very rude message, as which, I am going to forward all of this information to the Revdex.com for assistanceIt amazes me that I reached out before this point but was told that I could not be assisted until the account went into collections, and then after many emails for assistance, I was denied assistanceI am going to forward my official complaint this morning to the Revdex.com with hopes of getting this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Please see the attachment because it doesn't line up with what I received via email from the company Though the email has White Hills Cash listed, this company interacts with Brightstar and the correct number of loans I have are listed Just need clear clarification because the resolution doesn't address the actual complaint. From: *** *** ***Sent: Friday, September 11, 5:PMTo: *** ***Subject: RE: NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly Dear *** ***,Thank you for contacting Bright Star cash regarding your recent experienceWe are in receipt of your complaint regarding your account and have reviewed your concerns carefully in an attempt to resolve this matterWhite Hills Cash always strives for excellent customer service and we are willing to work with you to achieve resolution of your concerns.Our records indicate that you have three (3) active loansThis is to inform you, as a courtesy to you, we will accept your payments up to date to satisfy your principal loan amounts and all finance fees incurred with respect to all three (3) loansThis means that, we are now regarding your loans as completely settled and we will not seek additional payments from you or further collect on monies owed under the terms of your Loans Agreement. We hope this compromise is satisfactory. We value and appreciate your business.Sincerely,Customer SupportFrom: *** *** [mailto:f@my.gcu.edu] Sent: Wednesday, September 09, 9:AMTo: Customer Service BSCCc: Customer Service BSC; Collections BSCSubject: NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due ShortlyIT saddens me that one of the representative from Corporate's Office has been harassing me on the job. I ask that NO CALLS be made to me via my job or cell phone. All communication is hereby requested to be done in writing. I will continue document all calls and the rudeness of the representatives that call, for example, one called this morning around 8:am and left a very rude message, as which, I am going to forward all of this information to the Revdex.com for assistance. It amazes me that I reached out before this point but was told that I could not be assisted until the account went into collections, and then after many emails for assistance, I was denied assistance. I am going to forward my official complaint this morning to the Revdex.com with hopes of getting this matter resolved.From: customer service

Tell us why here...see attached response

DO NOT USE THEM!!! They are a big scam to tremendously get over on people there interest rates must be 50-80%I got a $loan and its costing me dang near $2,They take out $for this particular loan every paycheck in which $is only going back towards the balance, which they say is in the itty bitty fine printThey say I have more payments of the $payment leftso do the math with me $85*29=$2465, and all I borrowed was a measly $PLEASE PLEASE don't use them it is not worth it, all the money that they are taking from your account is ridiculousDO NOT let them keep taking advantage of yours, mines, and others emergency situations***DO NOT GET A LOAN FROM THEM***
***DO NOT GET A LOAN THROUGH THEM***

NO EFTS ------ Re: The Payment On Your Loan WillBe Due Shortlycustomer service |To:*** ***;Mon 8/31/10:PMDear Ms***,We are sorry to hear that things did not work outHowever we cannot make a payment plan until the loan is fully in
collections.Regards,Customer Support(800)986-2165*** ***Things didn't work out wellPlease assist me with a hardship payment planI cannot make a payment on September I am in the process of working with consumer credit counseling to get debts in control[Draft] This message hasn't been sent.Thank youI will get a cashier's check and mail.Thank you for working with me.Customer Support |To:*** ***Mon 8/24/4:PMDear *** ***Thank you for contacting our office today.For Your Convenience we have provided several ways for you to make your payment.We accept all prepaid debit cards with a Visa or Master Card logo over the phone.You may also make a payment on-line: http://www.brightstarcash.com/PaymentPortal.aspxPayments may be made via money order, western union, debit/prepaid card, checking or savings account.CashPlease mail payment to:Niiz LLC dba Bright Star P.OBox 502Lac Du Flambeau, WI54538*** ***|To:*** *** ***Cc:*** *** ***Mon 8/24/3:PM*** ***Reply all|To:*** *** ***Cc:*** *** ***Mon 8/24/3:PMSent ItemsYou replied on 8/24/3:PM.Please send me directions/instructions to submit my payments because I no longer use the account on file for paymentsI sent an email requesting that EFTS be stopped because the account belongs to my son.If you can assist me in this would be greatly appreciatedI may purchase a money card and put it on there to pay payments if this option is available as well.Thanks for working with me during a difficult time.*** *** ***|To:*** ***;Fri 8/21/4:PMYour Loan Payment Will Be Due ShortlyDear *** ***,This is a friendly reminder that your payment of $will be due on 9/1/2015.Please mail your cashiers / certified check or money order, payable to “Bright Star Cash” to PO Box 502, Lac DuFlambeau, WI at least five (5) days before your payment date to ensure that your payment is received by your scheduled payment datePlease include your loan number on the check. If you would like to make additional payments on your account, pay off your account in full, or change your payment method at any time, please contact us at least two business days prior to your payment due dateChanges made to your payment amount, due date, or payment options can be cancelled or changed by notifying us business hours from your payment due dateOur payment options include ACH, debit card, e-check, cashiers / certified check or money orderCall us at-1-800-986-or text CASH to or email us at [email protected] for further assistanceIf you make additional payments towards principal, please note that the original payment schedule on your loan agreement will not reflect these additional payments, but they will be updated in our system.Remember that with each successful payment, you are one point closer to an e-gift card from major retailersFor full rules and terms of our rewards program, please click here.We recommend that you pay your loan off in full as soon as you can or make additional payments to reduce the total cost of your loan.Thank you,Bright Star Cash Customer [email protected]://www.brightstarcash...⇄ NOTICE*** Bright Star Cash values your securityWhen we contact you, please ask us to verify your security code, which are the last two (2) digits of your Social Security NumberThis is your own assurance that the person calling you is actually a representative of Bright Star Cash*** DO NOT TELL ANYONE WHAT YOUR SECURITY CODE IS***If the person calling you doesn’t know it, hang upIf you do not know your security code, call our representatives and it will be emailed to you.If you would like to be removed from our email distribution list, please click here.NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly*** ***|To:*** *** ***>;Cc:***Wed 9/9/1:PMIT saddens me that one of the representative from Corporate's Office has been harassing me on the jobI ask that NO CALLS be made to me via my job or cell phoneAll communication is hereby requested to be done in writingI will continue document all calls and the rudeness of the representatives that call, for example, one called this morning around 8:am and left a very rude message, as which, I am going to forward all of this information to the Revdex.com for assistanceIt amazes me that I reached out before this point but was told that I could not be assisted until the account went into collections, and then after many emails for assistance, I was denied assistanceI am going to forward my official complaint this morning to the Revdex.com with hopes of getting this matter resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RE: [redacted]
Case #:
[redacted]
"margin-bottom:0in;margin-bottom:.0001pt">
We are in
receipt of Ms[redacted] complaint dated 5/11/regarding the above
referenced case number with account number ending in [redacted] Our records indicate that we issued Ms[redacted] a loan in the amount of $on 2/12/As of today, we have
not yet received any payment for this loan from Ms[redacted]As a courtesy, we
are willing to waive all finance, late and NSF fees and settle the loan for the
principal amount of $
We take
very seriously any complaint received from our customers and we have a zero
tolerance policy towards inappropriate behaviorsWhen receiving cease and
desist requests from our customers, our policy is to no longer call them at
that numberWe have no records that the customer had requested not to receive
calls at work. To rectify this matter,
the work phone number has been blocked in our systemAs a result, Ms[redacted]
will no longer receive calls from her place of employment going forward
Our goal at
Bright Star Cash is to provide excellent customer Service to our clients at all
times, and we will continue working with them to ensure customer satisfaction
Should you
have any further questions or require further assistance in this matter, please
feel free to contact our Customer Support at [redacted] or via email at [redacted]
Regards,
Nizh LLC DBA
Bright Star
Cash
P.OBox
Lac Du Flambeau, WI
1-800-986-
www.brightstarcash.com

Tell us why here...
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February 8th,
2016
Revdex.com of
Wisconsin
10019 W.
Greenfield Ave
Milwaukee,
WI 53214
RE: [redacted]
Case #:
[redacted]
We are in
receipt of Mr. [redacted] complaint dated 2/03/2016 regarding the above
referenced case number with account number ending in 0987. Our records indicate that we issued Mr. [redacted] a loan in the amount of $400 on 12/09/2015. As of today, we have not
yet received any payments for this loan from Mr. [redacted]. As a courtesy, we
are willing to waive all finance, late and NSF fees and settle the loan for the
principal amount funded of $400, which will result of Mr. [redacted] paying back
only the actual amount that he borrowed.
In addition, as clearly indicated in its website disclaimers
and the loan documents executed by Mr. [redacted], Bright Star Cash is a tribal
limited liability company established by and for the Lac du Flambeau Band of Lake
Superior Chippewa Indian Community pursuant to tribal law.  Both our
website and your loan documents explain this fact clearly.  As a sovereign
enterprise, Bright Star Cash is not subject to state regulation.
By signing the Loan Agreement, Mr. [redacted] agreed to the
application of Lac du Flambeau Band of Lake Superior Chippewa Indian Community
law. Mr. [redacted] agreed to comply with all of the terms and conditions of the
Loan Agreement upon execution. Bright Star Cash relied upon his representations
in good faith and approved the loan based upon such representations.
Should you
have any further questions or require further assistance in this matter, please
feel free to contact our Customer Support at 1-800-986-2165 or via email at [email protected].
Regards,
Nizh LLC DBA
Bright Star
Cash
P.O. Box 502
Lac Du Flambeau, WI 54538
1-800-986-2165
www.brightstarcash.com

Enclosed is our response to the referenced complaint.  We apologize for updating you so late, however this issue was resolve...

several weeks ago.   
Thank you for any assistance you can provide.
 
Ms. [redacted] has always been an excellent customer of [redacted] LLC - Bright Star Cash. Bright Star Cash prides itself on delivering outstanding Customer Service, and we always work with our customers on repayment plans.
We highly apologize for the inefficient handling of Ms. [redacted] account by this particular employee as it is certainly not representative of our service. The issue has been addressed with the employee, and Ms. [redacted]
balances on both of her loans has been waived as a courtesy.
Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  Please see the attachment because it doesn't line up with what I received via email from the company.  Though the email has White Hills Cash listed, this company interacts with Brightstar and the correct number of loans I have are listed.  Just need clear clarification because the resolution doesn't address the actual complaint.
 
From: [redacted]Sent: Friday, September 11, 2015 5:37 PMTo: [redacted]Subject: RE: NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly
 
Dear [redacted],
Thank you for contacting Bright Star cash regarding your recent experience. We are in receipt of your complaint regarding your account and have reviewed your concerns carefully in an attempt to resolve this matter. White Hills Cash always strives for excellent customer service and we are willing to work with you to achieve resolution of your concerns.
Our records indicate that you have three (3) active loans. This is to inform you, as a courtesy to you, we will accept your payments up to date to satisfy your principal loan amounts and all finance fees incurred with respect to all three (3) loans. This means that, we are now regarding your loans as completely settled and we will not seek additional payments from you or further collect on monies owed under the terms of your Loans Agreement. We hope this compromise is satisfactory. We value and appreciate your business.
Sincerely,
Customer Support
From: [redacted] [mailto:f[redacted]@my.gcu.edu] Sent: Wednesday, September 09, 2015 9:34 AMTo: Customer Service BSCCc: Customer Service BSC; Collections BSCSubject: NO PERSONAL CALLS ON THE JOB -----Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly
IT saddens me that one of the representative from Corporate's Office has been harassing me on the job.  I ask that NO CALLS be made to me via my job or cell phone.  All communication is hereby requested to be done in writing.  I will continue document all calls and the rudeness of the representatives that call, for example, one called this morning around 8:31 am and left a very rude message, as which, I am going to forward all of this information to the Revdex.com for assistance.  It amazes me that I reached out before this point but was told that I could not be assisted until the account went into collections, and then after many emails for assistance, I was denied assistance.  I am going to forward my official complaint this morning to the Revdex.com with hopes of getting this matter resolved.
From: customer service <[redacted]Sent: Monday, August 31, 2015 10:44 PMTo: [redacted]Subject: RE: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly
Dear Ms. [redacted]
We are sorry to hear that things did not work out. However we cannot make a payment plan until the loan is fully in collections.
Regards,
Customer Support
(800)986-2165
From: [redacted] [[redacted] Sent: Monday, August 31, 2015 5:22 PMTo: Customer Service BSCCc: [redacted]Subject: Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly
Things didn't work out well. Please assist me with a hardship payment plan. I cannot make a payment on September 1. I am in the process of working with consumer credit counseling to get debts in control
From: [redacted]Sent: Monday, August 24, 2015 3:05:00 PMTo: [redacted]Cc: Marietta PereiraSubject: Re: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly
From: [redacted]Sent: Monday, August 24, 2015 3:04 PMTo: [redacted]Cc: [redacted]Subject: NO EFTS ------ Re: The Payment On Your Loan Will Be Due Shortly
Please send me directions/instructions to submit my payments because I no longer use the account on file for payments.  I sent an email requesting that EFTS be stopped because the account belongs to my son.
If you can assist me in this would be greatly appreciated.  I may purchase a money card and put it on there to pay payments if this option is available as well.
Thanks for working with me during a difficult time.
From: [redacted]Sent: Friday, August 21, 2015 4:05 PMTo: [redacted]Subject: The Payment On Your Loan Will Be Due Shortly
  
Your Loan Payment Will Be Due Shortly
Dear [redacted] [redacted]
This is a friendly reminder that your payment of $25.75 will be due on 9/1/2015.
Please mail your cashiers / certified check or money order, payable to “Bright Star Cash” to [redacted] at least five (5) days before your payment date to ensure that your payment is received by your scheduled payment date.  Please include your loan number on the check.  
If you would like to make additional payments on your account, pay off your account in full, or change your payment method at any time, please contact us at least two business days prior to your payment due date.  Changes made to your payment amount, due date, or payment options can be cancelled or changed by notifying us 48 business hours from your payment due date.  Our payment options include ACH, debit card, e-check, cashiers / certified check or money order. Call us at-1-800-986-2165 or text CASH to 46749 or email us at [email protected] for further assistance. If you make additional payments towards principal, please note that the original payment schedule on your loan agreement will not reflect these additional payments, but they will be updated in our system.
Remember that with each successful payment, you are one point closer to an e-gift card from major retailers.  For full rules and terms of our rewards program, please click here.
We recommend that you pay your loan off in full as soon as you can or make additional payments to reduce the total cost of your loan.
Thank you,
Bright Star Cash Customer [email protected]://www.brightstarcash...⇄ />  
[redacted]IMPORTANT NOTICE[redacted] Bright Star Cash values your security. When we contact you, please ask us to verify your security code, which are the last two (2) digits of your Social Security Number. This is your own assurance that the person calling you is actually a representative of Bright Star Cash. [redacted] DO NOT TELL ANYONE WHAT YOUR SECURITY CODE IS. [redacted]
 If the person calling you doesn’t know it, hang up. If you do not know your security code, call our representatives and it will be emailed to you.
Regards,
[redacted]