Woodburn 24 Hour Towing

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Dear Ms [redacted] Please see the attached response on the complaint received by UGI HVAC Enterprises, Incfrom Ms***.Sincerely,Pam J***I am writing in response to the complaint I received from your office from Ms [redacted] ***This complaint was forwarded to UGI Heating, Cooling and Plumbing but should have been directed to UGI Utilities, Incsince Ms***’s complaint has to do with her natural gas service which we do handleOur company services and repairs heating and air conditioning equipment.I have forwarded this complaint to Rose W [redacted] at UGI Utilities so that Ms***’s complaint can be addressedCan you please redirect this customer’s complaint to UGI Utilities, Inc'?Should you have any questions or require additional information, I can be reached at ###-###-####.Sincerely,Pamela AJ [redacted] General Manager UGI Heating, Cooling & Plumbing

Dear [redacted] , A detailed explanation for these charges has been providedThe company's position has not changed. Regards, Rose W [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am being charged for something that is not accurate or correct Regards, [redacted]

Dear *** ***,The attached customer complaint should be referred to UGI UtilitiesUGI Heating, Cooling & Plumbing is a separately entity and was not involved with this customer's complaint and cannot resolve itPlease forward complaint to UGI Utilities, Inc or have customer direct her
complaint to them so that her concerns complaint can be addressed.Respectfully submitted,Pam J***General Manager - UGI HVAC Enterprises, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The supervisor did not try to explain to me my options if I would've known I would be able to be put back on the budget as a PUC advised me to contact them again when I contact them again I was hung upSo I would like someone to contact me so I can be placed back on this budget of $
Regards,
*** ***

Dear *** ***: The company’s position has not changed*** *** was provided the necessary information regarding her billing and payment historyUGI followed proper procedures with the removal from budget billing*** *** would not have been given the option to restart budget billing until her full delinquency was paid of* *** would have received her rights, which include the option to enter into a payment agreement, if applicable, or the right to contact the PUC to file a complaint, which she did.*** *** must comply with the payment arrangement terms rendered by the PUC

Dear *** ***, Please be advised that UGI's claims department has reviewed this matterA paving contractor has been notified and will be contacting *** *** to arrange the best time to complete the necessary repairs. Please call me if I can be of any further assistanceBest Regards,
Rose W***

Dear *** ***: *** *** was placed on UGI’s budget billing plan with her bill due in December *** *** made no payment since her budget billing started and as a result was removed from the plan in March On April 3, 2017, *** *** contacted UGI and spoke with a
supervisor who informed her that her she was removed from the budget billing plan of $month, because she failed to make monthly payments, and her full balance was now dueHer last payment was received in November *** *** hung up on the supervisor as she was attempting to explain her options*** *** is currently on a PUC payment agreement to pay $monthly beginning in May Please feel free to contact me if I can be of any further assistanceBest Regards, Rose W***

Background Information: On October 17, 2017, the prior owner at *** *** **, requested a discontinuance of serviceThe account was placed in UGI’s name, as a temporarily hold, to allow a prospective owner to apply for serviceOn October 26, 2017, *** *** established service in his name
However, a system error occurred that did not cancel the temporary hold, and the service was discontinued on December 5, It wasn’t until later that evening, at 7:P.M, that *** *** contacted UGI and this error was discoveredThe representative advised him the service would be restoredAn order was issued to restore with hoursThe service was restored on December 6, 2017, at 3:P.MUGI apologizes for any inconvenience this has causedAs a result, a $credit has been applied to his accountThis matter has been reviewed with ManagementPlease contact me if any further assistance is neededBest Regards,Rose W***

Dear *** ***,*** *** is correctThe account is being placed in his name effective 10/2/Please accept my apologies. As for the refund check, I was informed that it has been processed and mailed on 10/10/17. Please contact me if you have any further questions. Regards,Rose

Dear Ms***, Please be advised that this matter has been resolvedThe termination of service was cancelledOn 3/2/16, Ms*** entered into a payment agreement, rendered by the Public Utility commission, to pay $39/mo beginning April 2016. Also, please note that we do not have
service with Ms*** at *** *** St, Lancaster, as stated on this complaintHer service address is *** *** St, LancasterPlease contact me if I can be of any further assistance.Best Regards, Rose W***

Dear *** ***,
Company records indicate that both *** *** and ***
*** called to requests service at *** *** *** **, ReadingBoth ***
and *** confirmed that they are on the lease at this residence*** has an
outstanding balance of $for a prior residence at *** * *** **, Reading, which also list *** as an occupant/beneficiary of serviceNo
payments were made on that account. Therefore, the balance of $must be paid to establish service at *** St.
Please feel free to contact me if I can be of any further
assistanceBest Regards, Rose W***

Please be advised that this matter has been resolved, and the termination notice cancelled*** *** is on a current PUC payment agreement for $133/month beginning 5/27/Please feel free to contact me if I can be of any further assistance Regards, Rose W***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This response is NOT going to get the issue resolved . investigate what ? The problem is that they are reading the meter one of two ways , either exact reading or a guess but they insist on every bill they are reading the exact numbers BUT they are BILLING for above those numbers . if they do that with EVERY customer they are doing billing fraud and theft and in the MILLIONS of Dollars STEALING that $$$ An INTERNAL investigation means absolutely NOTHING Nothing will be done , nothing will be investigated , nothing will get resolved . The *** and the FBI should be citing this company for this theft , after all it is felony theft , grand theft As I said in the last statement , I have been reporting companies to every alphabet agency for years + , exposing corruption and bad business . Every one of those companies has a AAA rating from YOU the Revdex.com after I and countless others reported wrong doing EXPLAIN that ? I can , it is because your agency is for sale you have no morals or values and no rules . No honor . So , as we stated , my files will be open to the press and the courts in the form of lawsuits , against companies and agencies . My father worked for consumer protection for years and had a 97% win rate in court NO lawyers , HE represented the victims . He never graduated high school . Now , the consumer protection agency only sues companies by using the victims stories and the agency KEEPS every cent of the settlements all in the millions . The entire system is broken . So , the people need to act as their own attorney ( pro se ) and file billion dollar lawsuits and shut the companies and agencies down solo or class action or both Way too much corruption in the USA and it needs to stop this company *** is being criminal , and should not have a listing of AAA but -ffffff UNTIL it is resolved and fixed . They need to be Investigated by the FBI , ***, IRS , USAG , State AG , and Million dollar fines given as well as restitution So , we will start the lawsuits and make it very public so every one else can follow thank you
Regards,
*** ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms*** Based on our initial review, it appears that the subject matter of the Complaint is within the exclusive jurisdiction of the *** *** *** *** *** In response to Mr*** statements, *** has no record of a discussion with him
regarding these mattersTherefore, the Complainant should contact *** first to discuss his concerns. Best Regards, *** ***

Dear *** ***, The service at 5th St, Milford, is currently active in the name of “Estate of *** ***” A refund check in the amount of $597.03, is in the process of being issued in the name of “Estate of *** ***”UGI received no documentation from *** *** to
indicate the check should be refunded in another name. This amount is less than the original credit balance because it paid further current bills The service remains active, and will continue to accrue future bills until a request for a discontinuance, change of customer, or a shut off for non-payment should occurIf *** *** wishes to have the service discontinued, he must contact UGI to schedule an appointment and provide access to the meter Please contact me if I can be of any further assistance Best Regards, Rose W***