Woodburn 24 Hour Towing

Dear *** ***,Please be advised that UGI found the fuel line from this meter disconnected and pluggedBoth *** *** and the owner of the property have been informed of this situation and advised that service to this unit cannot be provided until the fuel line is connected and UGI receives
confirmation that the situation has been resolved. Regards, Rose W***

Dear *** ***,UGI received a requests for discontinuance for July 18, 2016, for the property at *** *** **, Harrisburg. UGI attempted contact on that day, but there was no answerA message was left for the customer to call and arrange access to lock the meter. To date there
has been no contact from the customer. The customer will remain responsible for service while the account remains activeOnce access is provided and the meter is locked the account will inactivate, and the customer will receive a final bill, which will include the company's tariff charge for the shut off and lock of the meter.Please feel free to contact me if I can be of any further assistanceRegards,Rose W***

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Jun 14, at 9:AMSubject: Fwd: ugiTo: ***@myRevdex.com.org---------- Forwarded message ----------From: *** ***} ***, *** Date: Tue, Jun 14, at 8:AMSubject: ugiTo: "[email protected]" As of 6/13/they have finished the work at my home so far so good , thanks you so much for getting this job finished. I have been blown away by how fast you where able to get t Thank you,*** ***

Hello *** ***, Please be advised that this matter has been resolvedUGI was acting on an identification security alert placed on the *** ***’s *** reportThe necessary information has been verified and service is being provided to *** ***. Please contact me
if I can be of any further assistanceBest Regards, Rose W***

Dear *** ***, *** ***’s first account was at *** *** *** *** ** Lancaster, PA Her service began 1/20/and ended 8/17/When she began service, *** *** was quoted a turn on charge of $73, which she elected to split into three payments over to course of her first three
bills*** *** made no payments on her first three bills where these split charges were shownA warning appeared on *** ***’s second, third, and fourth bills indicating the turn on charge was past due, and failure to pay the charge could result in it being reported to a collection s agency and listed on her personal credit history fileThe $charge was turned over to collections for failure to payOn 7/30/*** *** contacted *** stating she was moving to *** *** *** Lancaster, PA ***Service went into her name at this property 8/15/On 8/17/service at the *** **address was taken out of her name and shut off by request*** *** was quoted a $charge to stop service at her old property, and a $change of customer fee to transfer the service at the new property into her nameBoth these charges remained unpaid and turned over to collections.On 5/23/*** *** called to report she was moving from *** *** *** and requested a transfer of service to *** *** **effective 5/30/She was quoted a $change of customer fee to transfer the service at this new property into her name.On 5/30/*** *** contacted *** stating the *** *** **address was incorrect and should be *** *** *** The necessary corrections were made and the $change of customer fee, was forwarded to her at *** *** *** The change of customer fee was never paid for this addressThis is *** ***’s current, active *** account.These are the company's tariff charges, which are approved by the Public Utility Commission. Please let me know if I can be of any further assistance. Regards, Rose W***

Dear *** ***, Please be advised that UGI is in the process of applying an additional $to *** *** accountThat plus the $applied at an earlier date equals the $requested Please feel free to call me if I can be of any further assistance. Regards, Rose
W***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear *** ***, UGI received two calls from *** *** on 11/7/The first call received was muffled and hard to understand*** *** requested a supervisor, and the call was transferredThe supervisor also noted that the call was hard to understandHowever, she still offered to assist
her, but *** ***, declined any further assistance at that time*** *** called back later that same day and the company representative was able to assist her*** ***’s service is no longer in threat of terminationThe company has reviewed and addressed this matterPlease feel free to contact me if I can be of any further assistanceRegards, Rose W***

Dear *** ***, Company records indicate that at least two company payment agreements were negotiated with *** ***.? One in January 2015, and the second in May 2015.? Neither agreement was complied with.? Also, on May 18, records indicate that *** called for an extension
on the payment arrangement, which was granted.? The payment agreement terms were for? $36/monthlyThat consisted of the average bill of $16, plus $toward the arrears.? The amount of $quoted to? *** *** is the amount need to reinstate the payment agreement, which is three month of past due payments, with the next payment due on September 25, 2015.? Based on company records the person that called UGI was *** ***, and the contacts were prior July ? ? ? To date no additional payments were received.Please feel free to contact me if I can be of any further assistance.? Best Regards,Rose W***?

Dear Ms***Please see the attached response on the complaint received by UGI HVAC Enterprises, Incfrom Ms***.Sincerely,Pam J***I am writing in response to the complaint I received from your office from Ms*** ***This complaint was forwarded to UGI Heating, Cooling and Plumbing but
should have been directed to UGI Utilities, Incsince Ms***’s complaint has to do with her natural gas service which we do handleOur company services and repairs heating and air conditioning equipment.I have forwarded this complaint to Rose W*** at UGI Utilities so that Ms***’s complaint can be addressedCan you please redirect this customer’s complaint to UGI Utilities, Inc'?Should you have any questions or require additional information, I can be reached at ###-###-####.Sincerely,Pamela AJ*** General Manager UGI Heating, Cooling & Plumbing

Dear Ms[redacted], ? [redacted]'s position has not changed.? As requested, enclosed please find a copy of the company's? utility report to? Mr[redacted], which includes? an explanation of the heat conversion and consumption history.? ? Regards,[redacted]

I finally received the check on 10/19/

Dear [redacted],? A detailed explanation for these charges has been providedThe company's position has not changed.? Regards,? Rose W[redacted]

Hello [redacted], Please be advised that this matter has been addressed.? UGI? completed? some temporary work until the sidewalk? could be repaired, pending the permits and the PA one call clears.? The? concrete is scheduled to be installed by 6/10/16, and the top soil and seed will follow after the sidewalk sets.? We anticipate that work should be completed by 6/17/16, weather permitting.? ? Please let me know if I can be of any further assistanceBest Regards, Rose

[redacted]
I apologize for the delay in this responseI could not locate your? first request.? ? Here is the background information:?
On
10/a gas leak came into UGI for [redacted]First responder was sent and
also the fire department was notifiedWhen first
responder arrived the fire
dept and police was on sceneDuring the course of the investigation they found
the regulator to was malfunctioning and gas was coming out of the vent pipe
No one was at home and the fire dept found the kitchen window was unlocked
They opened the window and provided our serviceman access into the homeOur serviceman was able to shut off below the regulator to make safeThere was also a mercury
regulator in the basement which was removedWhen the minor arrived
home they were finishing the workThe foreman talked to the minor at that
timeThis was an emergency situation, and at no time was the home left unattended
The Superintendent
of UGI's Operations attempted to contact [redacted] on Tuesday 10/at 4:pm
& Thursday 10/at 8:amHe left messages and has not heard back from
her.Please feel free to contact me if I can be of any further assistance.? Regards,? Rose W[redacted] ?
? ? ? ? ? ? ?
? ?
? ? ? ? ? ?

Dear [redacted], Please be advised that this matter has been resolvedThe refund check was mailed to [redacted] on September 14, 2015.? ? ? The original refund was returned to UGI due to an incorrect mailing addressUGI obtained the correct mailing address from? [redacted]? on
September 11, 2015, at which time the? company initiated the refund process.? The company anticipates that [redacted] is satisfied.? Please feel free to contact me if I can be of any further assistance.? Best Regards,? Rose W[redacted] ? ? ?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: [redacted]
I am rejecting this response because: I am being charged for something that is not accurate or correct
Regards,
[redacted]