Woodbury Outfitters

I am following up on a complaint that was filed against Woodbury Outfitters on 9/24/The complaint ID is [redacted] I have attached the actual invoice along with this Letter to show the invoice date was 9-17-and to show the addresses that the customer filled out when he placed the order Both his address and the ship to address are the exact sameAs soon as the customer placed the order, Woodbury Outfitters processes the order as quickly as possible to get it shipped according to the requested shipping method by the customerThe customer then must have realized his error in the "ship to" address after we emailed our shipping confirmationHe then called us days later, after the merchandise shipped, on 9/19/2014, stating that he received an email confirmation with the correct addressThis was not done on our Part I have also attached the email he sent us on 9/22/As you can see on the 2nd page, the address at the bottom appears to be the address that he wanted his order shipped to; however, you will also notice that the telephone number format has been alteredThere are two dashes between the first and second set of numbersIf the telephone number was entered in that manner by the customer, our shipping system automatically would have flagged the customer because the telephone number is a "required field" when filling out an orderThis would have stopped the fulfillment process immediately until it was corrected by the customerThe email by the customer appears to have been altered to suit the needs of the customers complaint At Woodbury Outfitters, we continually strive for customer satisfaction in the products we deliver and the services we provideWe believe that this commitment is realized by employing a superior workforce with exceptional expertise in the specific markets we serve and by carefully listening to our customers as they articulate their mission and the challenges they face We believe that a significant component of customer satisfaction lies in our ability to rapidly respond to urgent requests and immediate needsTherefore, we are committed to anticipating customer requirements and positioning resources to meet those needs We also believe that our success is firmly tied to the success of our customersAs such, we strive to provide the services and products that help our customers excel in their own organizations

I have attached the original order,refund information, and sales page explaining the voucher with this letterWhen we receivedthe order from the customer on 3/25/it was for a Glock in which was $for thedeposit and it does state online that it was non-refundableAlso stated the firearm should beshipped out on or before June 16?th, The customer contacted our sales department askingfor a refund and the ?first time was told that we would process the cancellationLater thecus?tomer was contacted being told that it was a voucher and non-refundableI did come tofind out that since the customer was originally told that we would cancel the order we justprocessed the refund today 4/10/We do apologize, but refunds can take anywhere from7- business days to be refundedThe customer should see the refund back to their accountsoon.At Woodbury Outfitters, we continually strive for customer satisfaction in the products wedeliver and the services we provideWe believe that this commitment is realized by employing asuperior workforce with exceptional expertise in the specific markets we serve and by carefullyListening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidlyrespond to urgent requests and immediate needsTherefore, we are committed to anticipatingcustomer requirements and positioning resources to meet those needsWe also believe that oursuccess is firmly tied to the success of our customersAs such, we strive to provide the servicesand products that help our customers excel in their own organizations

I am rejecting this response because: Your system is flawed....it should never take an order if you can't ship to that state....If I had placed an order for $10,and you charged me $as a restock fee it would be close to robbery...this is crazy....your system should see that it is one of the states that you don't ship to and reject the order before your CC processing ever takes place....I have seen this with other on line ammunition vendors...Cheaper than Dirt for example, won't let me complete the order when I put in my shipping address if that address includes a state that they choose not to do business with.I feel as though you have stolen from me...I have alerted my Visa Card company and have already filled out the proper paperwork....I believe you need to re-think this policy and change your process If you care about customer service, you will chnage...maybe then I will become a customer to receive your good customer service

Complaint: [redacted] I am rejecting this response because:Let's begin by making a clear distinction Woodbury Outfitters would have you believe, by their response, that they are not allowed to ship to my state when, the truth is, they choose not to ship to my state Their own internal policies and procedures dictates their actions, not the lawAdditionally, nowhere on their website is it clearly stated that they have chosen not to ship to my state or any other Furthermore, rather than stopping my purchase as the shipping address was being entered, they accepted the shipping state and took my money, only later claiming they were "too little" to keep the necessary required paperwork and therefore, are choosing, not to fulfill this order Now, woodburyoutfitters.com can hide behind the legalities of their suspiciously vague policy page, but at its core this is a deceptive gambit - as close to bait and switch as anything I've ever seen They bait consumers with low prices, accept payment and then hide behind questionably vague language to defend their questionable practices all while keeping the core of this issue - states they have chosen not to ship to - conveniently hidden Regards, Robert Ziser

To who it may concern,I am following up on a response to a complaint that was initially filed against WoodburyOutfitters on 12-23-The complaint ID is [redacted] I responded to this case onDecember 24, with what Woodbury Outfitters would do to make this customer happyabout the order that he placed and never received until now with filling a claimThe customercontacted Woodbury Outfitters back on December 26, agreeing to taking of theChampion 40853s and one of the Champion Customer also agreed to sending the gunsafe at no extra shipping cost for this inconvenienceI have now attached tracking informationfor the bipods and gun security cabinetTracking information has also been sent to thecustomer via email as of today December 28, 2015.At Woodbury Outfitters, we continually strive for customer satisfaction in the products wedeliver and the services we provideWe believe that this commitment is realized by employing asuperior workforce with exceptional expertise in the specific markets we serve and by carefullylistening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidlyrespond to urgent requests and immediate needsTherefore, we are committed to anticipatingcustomer requirements and positioning resources to meet those needsWe also believe that oursuccess is firmly tied to the success of our customersAs such, we strive to provide the servicesand products that help our customers excel in their own organizations.Sincerely,Brittany A [redacted] , HR Department

November 1, [redacted] To whom this may concern, I am following up on a customer concern that was filed against Woodbury Outfitters on 10/31/The complaint ID is [redacted] We will offer you the Item # [redacted] for the price of $with free shipping to help gain your business with Woodbury OutfittersPlease feel free to contact me directly if this is satifactory to you and your difficulty that you have had with our Customer Service departmentI want to apologize for the inconvenience that this issue might have caused you and hope that we can keep you and your business in the futureAt Woodbury Outfitters, we continually strive for customer satisfaction in the products we deliver and the services we provideWe believe that this commitment is realized by employing a superior workforce with exceptional expertise in the specific markets we serve and by carefully listening to our customers as they articulate their mission and the challenges they faceWe believe that a significant component of customer satisfaction lies in our ability to rapidly respond to urgent requests and immediate needsTherefore, we are committed to anticipating customer requirements and positioning resources to meet those needsWe also believe that our success is firmly tied to the success of our customersAs such, we strive to provide the services and products that help our customers excel in their own organizationsSincerely, Brittany A [redacted] , HR Department ###-###-#### [redacted] Tuesday – Friday: AM – 4:PM

To who it may concern,I am following up on a review that was filed against Woodbury Outfitters on 02/12/2016. Thecomplaint ID is [redacted] . I have attached the terms and conditions of the WoodburyOutfitters website.On the 1st page of the Terms and Conditions on the Woodbury Outfitters website it... states that,"In the event that a Woodbury Outfitters product is mistakenly listed at an incorrect price,Woodbury Outfitters reserves the right to refuse or cancel any orders placed for products listedat the incorrect price. Woodbury Outlitters reserves the right to refuse or cancel such orderswhether or not the order has been confirmed and your credit card charged. If your credit cardhas already been charged for the purchase and your order is cancelled, Woodbury Outfittersshall issue a credit to your credit card account in the amount of the incorrect price."The customer agreed to the terms and conditions when placing the order [redacted] and wascalled the next day letting the customer know of the data error that was made. The amount of$249.50 has been refunded at this time and we can not offer a rain check for this ammo at thiscost due to the price being a typographical error on Woodbury Outfitters website.At Woodbury Outfitters, we continually strive for customer satisfaction in the products wedeliver and the services we provide. We believe that this commitment is realized by employing asuperior workforce with exceptional expertise in the specific markets we serve aud by carefullylistening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidlyrespond to urgent requests and immediate needs. Therefore, we are committed to anticipatingcustomer requirements and positioning resources to meet those needs. We also believe that oursuccess is firmly tied to the success of our custorners. As such, we strive to provide the servicesand products that help our customers excel in their own organizations.Sincerely,Brittany A [redacted] , HR Department

To who it may concern,I am following up on a response to a complaint that was initially fileded against WoodburyOutfitters on 12-23-The complaint ID is ***I have attached our the customerorder , and an email that we just sent to the customer yesterday following this claimThiscustomer
ordered four items on November 27, The one item was shipped like he stated inthe complaintWe would like to offer the customer of the Champion as that is whatwe have in stock at this time and of the that he stated he would accept in thecomplaintWe would also like to go ahead and ship the gun security cabinet at no extrashipping cost as this was our mistake that the customer was never called about the increase ofshipping this itemIf he will accept this offer then we will get these shipped out as soon as weget the acceptanceIf he does not want the cabinet, we will offer to refund his price of $69.99.We do sincerely apoligize for this inconvience that it may have caused for the customer and wewould like to gain his business back by trying to make this order complete.At Woodbury Outfitters, me continually strive for customer satisfaction in the products wedeliver and the services we provideWe believe that this commitment is realized by employing asuperior workforce with exceptional expertise in the specific markets we serve and by carefullylistening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidlyrespond to urgent requests and immediate needsTherefore, we are committed to anticipatingcustomer requirements and positioning resources to meet those needsWe also believe that oursuccess is firmly tied to the success of our customersAs such, we strive to provide the servicesand products that help our customers excel in their own organizations.Sincerely,Brittany A***, HR Department

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI was frustrated initially but the company has resolved the situation, which exceeds my expectations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Brittany, thank you for the positive reply but after further consideration I do not want to do business with Woodbury Outfitters This whole experience has left a bad taste in my mouth.
Regards,
*** ***

To whom this may concern,I am following up on a review that was filed against Woodbury Outfitters on05/05/The complaint ID is ***.On 05/05/I reached out to the customer in regards to the complaint that wasplaced through the Revdex.comI explained that we would be issuing
acall tag to get the holster returned back to us on Friday 05/06/and once thelabel was created we would start the process for the refund in the amount of $48.04.The refund process could take 7- business days for the consumer to get back intohis account.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provideWe believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needsTherefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customersAssuch, we strive to provide the services and products that help our customers excel intheir own organizations

I am following up on a complaint that was filed against Woodbury Outfitters on01/11/The complaint ID is ***I have attaced the ammunition restrictions,terms and conditions of the Woodbuly Outfitters website, customer order, andammuntion law regulations in New Jersey.The attachment for New Jersey ammunition regulation states that, 'New Jersey alsoprohibits the knowing possession of any hollow nose or dum-dum bulletHollow noseand dum-dum are terms associated with bullets designed to expand on impact." Thecustomer tried to purchase 22LR grain Mini-Mag Hollow Points, which is prohibitedper New Jersey state ammuntion regulations, referrenced above.On the 1st page of the Terms and Conditions on the Woodburry Outfitters websitestates that, "Please read the following Terms and Conditions of use carefully beforeusing this websiteAll users of this site agree that access to and use of this site aresubject to the following terms and conditions and other applicable lawIf you do notagree to these terms and conditions, please do not use this site"On page and itstates "By purchasing ammunition, you agree that you are not violating any local,state, or federal laws." "You do not live in a state, city, or county that prohibits youfrom owning, purchasing, or transferring ammunition." Also on page it coverscancelled orders and the 8% restocking fee if the payment has already been captured.The customer selected "agree" in order to place this order knowing what the outcomecould be when trying to make a purchase that prohibited in their state of residence.Restrictions states that, "You are required to comply with all Federal, State, and Locallaw regarding the legality of your purchaseIf your order unlawfully and attempt tohave it shipped to an address that is not legal, the online shopping cart will notautomatically prevent you from doing soHowever you will be subject to an 8%restocking fee upon the cancellation of your order."At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provideWe believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needsTherefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customersAssuch, we strive to provide the services and products that help our customers excel intheir own organizations

[
Woodbury outfitters is saying I altered their email to me What remains is for that company to show the "sent box"
They won't The reason that the issue happened in the first place, the reason they would consider calling a customer a liar without showing their due diligence, is exactly why they will not resolve it Integrity I am done with this matter
Revdex.com, they are re statingThe only thing I have asked for "sent items" you have not solicited from them
No further response to my email is necessary I understand what this company lacks

I am following up on a response to a complaint that was initially filed against
Woodbury Outfitters on 9/24/and the customer responded to our response on
October 1, The complaint ID is ***I have attached our first response,
the actual invoice and an email along with this letterWhen we received the'order
from the customer on 91/16/2014, both his address and the ship to address were the
exact sameThe customer did not contact us until 9/19/regarding the incorrect
addressBy this point, his shipment was already gone and shipped from our
warehouse and was on the delivery truck out for deliveryWe did our best to redirect
the shipment, but was unable to
The customer stated that in his email confirmation it had the name of the person and
their address that he wished to ship the package to, but our system only shows the
different name and the customers billing address in the delivery addressWe were
easily able to change the information on that same email when it was brought up as a
forwarding message
We did our best to get the shipment redirected for the customer, but since the bill to
and ship to address were the same, the delivery company sent the package to the
address it said on the .ship to address.
At Woodbury Outtitters, we continually strive for customer satisfaction in the products
we deliver and the services we provideWe believe that this commitment is realized by
employing a superior workforce with exceptional expertise in the specific markets we
serve and by carefully listening to our customers as they articulate their mission and
the challenges they face
We believe that a significant component of customer satisfaction lies in our ability to
rapidly respond to urgent requests and immediate needsTherefore, we are committed
to anticipating customer requirements and positioning resources to meet those needs
We also believe that our success is firmly tied to the success of our customersAs
such, we strive to provide the services and products .that help our customers excel in
their own organizations

I am following up on a complaint that was filed against Woodbury Outfitters on2/3/'The complaint ID is Woodbury Outfitters' bargain blast emails that are emailed do have amazing dealprices on them and they are "online only" pricesWe can only honor those prices ifthey are purchased
onlineHowever, we can make this one exception and honor thatprice to the customer for $if he would be able to drive back to our St.*** location to pick up the Dpms Lo Pro Classic.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provideWe believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefilly listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needsTherefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customersAssuch, we strive to provide the services and products that help our customers excel intheir own organizations

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

From: Tom Harrington
Date: Wed, Oct 1, at 3:PM
Subject: Fwd: Thank You for Your Woodbury Outfitters Order (#221434)
To: Revdex.com
Please have Woodbury validate their sent items..I cannot alter this form email Thank you for your assistance

I am following up on complaint that was filed against Woodbury Outfitters on03/ / The complaint ID is ***I have spoken with a supervisor aboutthis issue and the firearm that you purchased on Gunbroker from WoodburyOutfittersAt this time the firearm is not able to be ordered from one of ourwarehouses like stated onlineA refund has been processed in the total amount of$on 03/06/in which you should have received nowWe would like tooffer you any other firearm that we have in stock at Woodbury Outfitters at our costfor this inconvience that we may have caused for youPlease feel free to contact medirectly if this is something that you would like to take part of.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and these the services we provideWe believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needsTherefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customersAssuch, we strive to provide the services and products that help our customers excel intheir own organizations.Sincerely,Brittany A***, HR Department

I was disappointed that I had to contact the company days after they received my returned item to get my refund, then wait another days for the refund to actually post to my accountWith that said, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because: Hello, For one reason I am rejecting this is they never offered to contact the manufacturer, never onceI have several e-mails telling me to contact the manufacturerThey gun in question looked as if it was intentionally covered in packing grease to cover the flaws on this pistolIt also appears they are intentionally selling flawed firearms at discounted prices with the intention that the customer will not sit there when it is received and completely clean all the gunk they have put on it to mask that it is a blemished firearmA repof their company said that "All the *** DB380's are coming in like that", but prior to that he said that "We don't inspect the firearms." He then said "Well we do take them out to make sure the serial number is correct." So what is a consumer to believe? They also said they will not work with you because "If we take a firearm back, we will lose money because it's considered used." I also set up an account before ordering and I never could see my order number, status, nor did they ever send a tracking number or e-mail that should be on the account I set up with themI had to call to confirm they got my order, call for a tracking number, call to see when it shippedI really think the ATF or whatever agency that deals with the FFL dealers in their state should be involved in this scam of unloading their blemished firearmsSo they go through all the guns looking at the serial numbers and decide that when they find a bad looking one they smear a little grease on it and send it out knowing most people will not spot anything till they get home and clean it upI'm pretty sure it's almost bordering on criminal on what they are doing and would like the authorities to get involvedIf I would have seen all the bad reviews on their site, I would never have ordered anything! Somebody has to look into these guysCan the Revdex.com contact any authority about this?v This whole episode of dealing with them has been a nightmare as they don't provide any customer service, then lie and say "We asked if we could contact the manufacturer on your behalf"I've got multiple e-mails saying I have to do itThe kicker was the Rep saying "We didn't MAKE you buy it from us"I recorded the phone calls once I started getting brushed off by them, and will get them togetherWhat agency would I send them to regarding their FFL dealings? The way I was dealt with just seemed like it just another routine dissatisfied customer calling and then sending out one of their forum letters about it