Woodbury Outfitters

November 1, 2017   [redacted]
[redacted]
[redacted]
* To whom this may concern,   I am following up on a customer concern that was filed against Woodbury Outfitters on 10/31/2017. The complaint ID is [redacted]. We will offer you the Item # [redacted] for...

the price of $280.49 with free shipping to help gain your business with Woodbury Outfitters. Please feel free to contact me directly if this is satifactory to you and your difficulty that you have had with our Customer Service department. I want to apologize for the inconvenience that this issue might have caused you and hope that we can keep you and your business in the future. At Woodbury Outfitters, we continually strive for customer satisfaction in the products we deliver and the services we provide. We believe that this commitment is realized by employing a superior workforce with exceptional expertise in the specific markets we serve and by carefully listening to our customers as they articulate their mission and the challenges they face. We believe that a significant component of customer satisfaction lies in our ability to rapidly respond to urgent requests and immediate needs. Therefore, we are committed to anticipating customer requirements and positioning resources to meet those needs. We also believe that our success is firmly tied to the success of our customers. As such, we strive to provide the services and products that help our customers excel in their own organizations. Sincerely,     Brittany A[redacted], HR Department   ###-###-#### [redacted] Tuesday – Friday: 8 AM – 4:30 PM

I am following up on complaint that was filed against Woodbury Outfitters on 04/18/2O18. Thecomplaint lD [redacted]. I have attached our Terms and Conditions on www.woodburyoutfitters.comthat was agreed upon purchasing the spotting scope. "Typographical Errors: In the event that a...

Woodbury Outfitters product is mistakenly listed at anincorrect price, Woodbury Outfitters reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Woodbury Outfitters reserves the right to refuse or cancel any such orderswhether or not the order has been confirms and your credit card charged." This is stated on our Websiteand that is why the order was cancelled and your money was refunded.With our customer service department telling you tha tthe item was out of stock and it was not I amvery sorry that someone told you incorrectly and I am sorry for that inconvience that this may have )provided you with your voided purchase.At Woodbury Outfitters, we continually strive for customer satisfaction in the products we deliver anclthe services we provide. We believe that this commitment is realized by employing a superior workforcewith exceptional expertise in the specific markets we serve and by carefully listening to our customers asthey articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidly respond tourgent requests and immediate needs. Therefore, we are cclmmitted to anticipating customerrequirements and positioning resources to meet those needs. We also believe that our success isfirmly tied to the success of our customers. As such, we strive to provide the services and products thathelpour customers excel in their own organizations.Sincerely,Brittany A[redacted], HR Department

To whom this may concern, I am following up on a customer concern that was filed against Woodbury Outfitters on 02/11/2018. The complaint ID is [redacted].  I do show that the customer purchased a [redacted] Compound Approach Compound Bow on 11/05/2017 for $429.99. At the time of purchase on our...

website the customer agreed to the terms and conditions in which it states for Returns – Warranty Issues, Product Quality “Manufacturers are responisble to handle all warranty issues involving parts and condition of items”. Also “ Expected quality or functinality of an item is the Manufacturer’s responsilbility. We do not guarantee quality or functionality of the products purchased.” We have received the bow back into our facility, but since the bow is in used condition we are unable to process a refund for the purchase price of $429.99 due to this because we are unable to resell this due to being used. We have offered sending the bow back to the customer and then he can contact the manufacturer for the defects in which they are responsible for, which he has not agreed to taking the bow back at this time. At this time Woodbury Outfitters can offer to send the bow back to the customer to then contact [redacted] Archery for the defect that the customer is stating with this purchase. At Woodbury Outfitters, we continually strive for customer satisfaction in the products we deliver and the services we provide. We believe that this commitment is realized by employing a superior workforce with exceptional expertise in the specific markets we serve and by carefully listening to our customers as they articulate their mission and the challenges they face. We believe that a significant component of customer satisfaction lies in our ability to rapidly respond to urgent requests and immediate needs. Therefore, we are committed to anticipating customer requirements and positioning resources to meet those needs. We also believe that our success is firmly tied to the success of our customers. As such, we strive to provide the services and products that help our customers excel in their own organizations. Sincerely, Brittany A[redacted], HR Department

I am following up on a customer concern that was filed against Woodbury Outfitters on 4-18-18. The complaint ID is [redacted]. I have attached ebay terms with canceling an order.In the ebay terms about cancelling an order it states "if you've sold an item but can't complete the sale with your buyer...

for some reason-the item was damaged, or you had fewer items in inventory than you though, for example-you can cancel the transaction up to 30 days after a sale, even if your buyer has already paid." In this case we could not process his order because the item was out of stock and there are no plans to have the item restocked. I am sorry for any inconvenience that this may have caused but the customer agreed to the terms and conditions on eBay.At Woodbury Outfitters, we continually strive for customer satisfaction in the products we deliver and the services we provide.  We believe that this commitment is realized by employing a superior workforce with exceptional expertise in the specific markets we serve and by carefully listening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of the customer satisfaction lies in our ability to rapidly respond to urgent requests and immediate needs.  Therefore, we are committed to anticipating customer requirements and positioning resources to meet those needs.  We also believe that our success is firmly tied to the success of our customers.  As such, we strive to provide the services and products that help our customers excel in their own organications.SincerelyBrittany A[redacted], HR Department

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I have forwarded payment for a factory new, Thompson Center, Triumph, Bone Collector .50 caliber, 28" fluted barrel muzzle loader, Model # 8527 for $490.00 ALL INCLUSIVE.  The original auction was for Model # 8528.
Regards,
[redacted]

I am following up on a complaint that was filed against Woodbury Outfitters on
9/24/2014. The complaint ID is [redacted] I have attached the actual invoice along
with this Letter to show the invoice date was 9-17-2014 and to show the addresses
that the customer filled out when he placed the order....

Both his address and the ship
to address are the exact same. As soon as the customer placed the order, Woodbury
Outfitters processes the order as quickly as possible to get it shipped according to the
requested shipping method by the customer. The customer then must have realized
his error in the "ship to" address after we emailed our shipping confirmation. He then
called us 2 days later, after the merchandise shipped, on 9/19/2014, stating that he
received an email confirmation with the correct address. This was not done on our
Part.
I have also attached the email he sent us on 9/22/2014. As you can see on the 2nd
page, the address at the bottom appears to be the address that he wanted his order
shipped to; however, you will also notice that the telephone number format has been
altered. There are two dashes between the first and second set of numbers. If the
telephone number was entered in that manner by the customer, our shipping system
automatically would have flagged the customer because the telephone number is a
"required field" when filling out an order. This would have stopped the fulfillment
process immediately until it was corrected by the customer. The email by the customer
appears to have been altered to suit the needs of the customers complaint.
At Woodbury Outfitters, we continually strive for customer satisfaction in the products
we deliver and the services we provide. We believe that this commitment is realized by
employing a superior workforce with exceptional expertise in the specific markets we
serve and by carefully listening to our customers as they articulate their mission and
the challenges they face.
We believe that a significant component of customer satisfaction lies in our ability to
rapidly respond to urgent requests and immediate needs. Therefore, we are committed
to anticipating customer requirements and positioning resources to meet those needs.
We also believe that our success is firmly tied to the success of our customers. As
such, we strive to provide the services and products that help our customers excel in
their own organizations.

I have attached the original order,refund information, and sales page explaining the voucher with this letter. When we receivedthe order from the customer on 3/25/2015 it was for a Glock 43 in which was $50 for thedeposit and it does state online that it was non-refundable. Also stated the...

firearm should beshipped out on or before June 16?th, 2015. The customer contacted our sales department askingfor a refund and the ?first time was told that we would process the cancellation. Later thecus?tomer was contacted being told that it was a voucher and non-refundable. I did come tofind out that since the customer was originally told that we would cancel the order we justprocessed the refund today 4/10/2015. We do apologize, but refunds can take anywhere from7- 10 business days to be refunded. The customer should see the refund back to their accountsoon.At Woodbury Outfitters, we continually strive for customer satisfaction in the products wedeliver and the services we provide. We believe that this commitment is realized by employing asuperior workforce with exceptional expertise in the specific markets we serve and by carefullyListening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidlyrespond to urgent requests and immediate needs. Therefore, we are committed to anticipatingcustomer requirements and positioning resources to meet those needs. We also believe that oursuccess is firmly tied to the success of our customers. As such, we strive to provide the servicesand products that help our customers excel in their own organizations.

Negligent business practices. They should be banned from Amazon
Regards, [redacted]

As requested attached you will find the backup documentation for this complaint. Since I initially filed this Woodbury HAS refunded the purchase price and the shipping. That is not the resolution I desire. On the day of the auction, after...

notification of winning, I ordered accessories for this weapon, from another vendor, that I can not return. That would be a weapon specific camouflage scope mount from Midway. The honorable thing to do would be to complete the transaction.Thank You in Advance,[redacted]

Complaint: [redacted]
I am rejecting this response because:Let's begin by making a clear distinction.  Woodbury Outfitters would have you believe, by their response, that they are not allowed to ship to my state when, the truth is, they choose not to ship to my state.   Their own internal policies and procedures dictates their actions, not the law. Additionally, nowhere on their website is it clearly stated that they have chosen not to ship to my state or any other.  Furthermore, rather than stopping my purchase as the shipping address was being entered, they accepted the shipping state and took my money, only later claiming they were "too little" to keep the necessary required paperwork and therefore, are choosing, not to fulfill this order.  Now, woodburyoutfitters.com can hide behind the legalities of their suspiciously vague policy page, but at its core this is a deceptive gambit - as close to bait and switch as anything I've ever seen.  They bait consumers with low prices, accept payment and then hide behind questionably vague language to defend their questionable practices all while keeping the core of this issue - states they have chosen not to ship to - conveniently hidden.
Regards,
Robert Ziser

I am following up on complaint that was filed against Woodbury Outfitters on03/07/2017. The complaint ID is [redacted]. I have attached a copy of the credit thata customer service representative issued back to his card on 03/06/2017, emailsbetween our customer service department and the customer, and a copy of thisfirearm that he is requesting that we have in stock on our website.There are several emails between our customer service department and the customerregarding his winnings from Gunbroker for a Thompson Center Bone CollectorMuzzleloader .50cal 28" style 8528. The customer is correct that the firearm showsthat it is in stock on our website, but we do not have it at our location for sale. This isa product that is only in-stock at our warehouse. Our customer service departmentapoligized to the customer in the first email stating "I'm very sorry to inform you butthe T/C bone collector muzzleloader that we sold you is not available". In which thisemail was sent on 03/06/2017 after you purchased on 03/04/2017.I want to apoligize for the inconvience that not having this firearm might have causedfor you. Also please know that your card has been credited back the full amount of$510.20 on 03/06/2017. The refund process could take 7-10 business days for theconsumer to get back into his account.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provide. We believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needs. Therefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customers. Assuch, we strive to provide the services and products that help our customers excel intheir own organizations.Sincerely,Brittany A[redacted], HR Department

To who it may concern,I am following up on a response to a complaint that was initially filed against WoodburyOutfitters on 12-23-2015. The complaint ID is [redacted]. I responded to this case onDecember 24, 2015 with what Woodbury Outfitters would do to make this customer happyabout the order that he placed and never received until now with filling a claim. The customercontacted Woodbury Outfitters back on December 26, 2015 agreeing to taking 2 of theChampion 40853s and one of the Champion 48052. Customer also agreed to sending the gunsafe at no extra shipping cost for this inconvenience. I have now attached tracking informationfor the bipods and gun security cabinet. Tracking information has also been sent to thecustomer via email as of today December 28, 2015.At Woodbury Outfitters, we continually strive for customer satisfaction in the products wedeliver and the services we provide. We believe that this commitment is realized by employing asuperior workforce with exceptional expertise in the specific markets we serve and by carefullylistening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidlyrespond to urgent requests and immediate needs. Therefore, we are committed to anticipatingcustomer requirements and positioning resources to meet those needs. We also believe that oursuccess is firmly tied to the success of our customers. As such, we strive to provide the servicesand products that help our customers excel in their own organizations.Sincerely,Brittany A[redacted], HR Department

Woodbury Outfitters793 South 2nd Street, Coshocton, Ohio 43812Phone: 740-623-2227 Ext. 136 Fax: 740-623-2337December 18, 2015 Revdex.com1169 Dublin RoadColumbus, OH 43215To who it may concern,I am following up on a complaint that was filed against Woodbury Outfitters on12/17/2015....

The complaint ID is [redacted] I have attached the ammunitionrestrictions along with this letter to show that it is online for customers to read if theyare unsure of restrictions for their state. It states "You are required to comply with allFederal, State, and Local laws regarding the legality of your purchase." Restrictionsalso state "If you order unlawfully and attempt to have it shipped to an address that isnot legal, the online shopping cart will not automatically prevent you from doing so.However you will be subject to a 8% restocking fee upon the cancellation of yourorder." The restrictions state that the cart will not automatically prevent you frompurchasing the products.I have also attached the terms and conditions of the Woodbury Outfitters website. Asyou can see on the 1st page, Please read the following terms and conditions of usecarefully before using this website. On the 2nd and 3rd pages it covers ammuntionpurchases. It states " By purchasing amnuntion, you agree that you are not violatingany local, state, or federal laws." "You do not live in a state, city, or county thatprohibits you from owning, purchasing, or transferring ammuntion." Also on page 4 itcovers cancelled orders and the 8% restocking fee if the payment has already beencaptured. In this case the customer agreed to all the terns and conditions whenplacing his order though he was trying to by ammuntion that was unable to beshipped to the state that he lived and also that he knew there would be an 8%restocking fee for cancelled orders.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provide. We believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needs. Therefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customers. Assuch, we strive to provide the services and products that help our customers excel intheir own organizations.Sincerely,Brittany A., HR Department

I am following up on a review that was filed against Woodbury Outfitters on 02/02/2017. Thecompaint ID is [redacted] I have attached the terms and conditions of Woodbury Outfitters forAmazon.On the 2nd page of the Terms and Conditions for Amazon Woodbury Outfitters states that, "Ifthe item is...

returned for a refund through a voluntary return, we maintain the right to retainthe original shipping cost which would be less than the item with free shipping along with an10% restock fee to cover our processing fee. Please contact us at ###-###-#### if, there areany concerns or questions."The customer agreed to the terns and conditions when placing the order with us on Amazon.The amount that has been refunded was covered in the terms and conditions that the shippingand 10% restocking fee would be charged for returned items with us.At Woodbury Outfitters, we continually strive for customer satisfaction in the products wedeliver and the services we provide. We believe that this commitment is realized by employing asuperior workforce with exceptional expertise in the specific markets we serve and by carefullylistening to our customers as they articulate their mission and the challenges they face.We believe that a significant component of customer satisfaction lies in our ability to rapidlyrespond to urgent requests and immediate needs. Therefore, we are committed to anticipatingcustomer requirements and positioning resources to meet those needs. We also believe that oursuccess is firmly tied to the success of our customers. As such, we strive to provide the servicesand products that help our customers excel in their own organizations.Sincerely,Brittany A[redacted]

I am folIowing up on a complaint that was filed against Woodbury Outfitters on 10/3/2014.
The complaint ID is [redacted]. I have attached the customers order with this letter to show
that the order was placed with [redacted], not Woodbury Outfitters. The customer
called Woodbury Outfitters...

explaining that she needed to return a pair of boots, so we gave her
return instructions, not knowing that she had ordered them from [redacted]. When we
received the boots, they were not ordered from Woodbury Outfitters. We immediately called the
customer and explained the mix up to her. We also told her that she would have to contact
[redacted] for the mistake with the return instructions. The complaint should have been
taken up with another company due to incorrect return instructions from the manufacterer,
not Woodbury Outfitters.
Woodbury Outfitters has been in contact with [redacted] and [redacted] paid
$6.65 to have the boots returned back to the customer on Wednesday October 8th, 2014, so the
customer could get them returned to [redacted] as soon as possible and get the correct
boots that she wants. The tracking number for the boots is [redacted].
At Woodbury Outfitters, we continually strive for customer satisfaction in the products we
deliver and the services we provide. We believe that this commitment is realized by employing a
superior workforce with exceptional expertise in the specific markets we serve and by carefully
listening to our customers as they articulate their mission and the challenges they face.
We believe that a significant component of customer satisfaction lies in our ability to rapidly
respond to urgent requests and immediate needs. Therefore, we are committed to anticipating
customer requirements and positioning resources to meet those needs. We also believe that our
success is firmiy tied to the success of our customers. As such, we strive to provide the services
and products that help our customers excel in their own organizations.

I am following up on a complaint that was filed against Woodbury Outfitters on12/4/2014. The complaint ID is [redacted]. I have attached the actual sales orderalong with this letter to show the order was placed on 11-4-2014 and I also haveattached the receipt detail from our system that shows we did...

refund the $149.99back to the customer on 12-3-2014. We do apologize for the refund taking so long toget processed back to the customers Visa account, but refunds can take anywherefrom 7-10 business days to be refunded. The customer should see the refund back totheir account soon.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provide. We believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needs. Therefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customers. Assuch, we strive to provide the services and products that help our customers excel intheir own organizations.

I am followin up on a review that was filed against Woodbury Outfitters on 02/29/2016. The complaint ID is [redacted]. I have attached the sales order, serialnumber transaction history, and the terms and conditions of Woodbury Outfitters website.On the sales order it shows that the customer...

did purchase a [redacted] 380automatic firearm on 02/09/2016.The serial number transaction history shows that the firearm that was purchasedcame straight from [redacted] on 09/15/2015. When fhe firearm was purchasedon 02/09/2016 it was shipped directly from Woodbury Outfitters in the same condition that we received the firearm in from the Manufacturer.On the 5th page of the Terms and Conditions on the Woodbury Outfitters website itstates that, "All products ship new-in-box as packaged by the original manufacturer. Manufacturers are responsible to handle all warranty issues involving parts andcondition of items. Expected quality or functionality of an item is the Manufacturer'sresponsibility. We do not guarantee quality or functionality of products purchased."On the 5th page of the Terms and Conditions it also states that, "If something is visibledamaged, do not proceed with the background check/transfer. Call immediately.The customer agreed to the terms and conditions when placing the order [redacted] andthe firearm was shipped to the FFL dealer. Our customer service deparhnent offered tocontact the manufacturer for the customer and the customer declined. We have seen this issue with previous orders and know that the manufacturer will help make the customer satisfied with their purchase after being contacted. The requested storecredit can not be offered as this is a manufacturer issue and Woodbury Outfitters did not have anything to do with the quality or functionalityof the firearm that waspurchased.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provide. We believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needs. Therefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customers. Assuch, we strive to provide the services and products that help our customers excel intheir own organizations.Sincerely,Brittany A[redacted], HR Department

To who it may concern,I am following up on a complaint that was filed against Woodbury Outfitters on01/11/16. The complaint ID is [redacted]. I have attached the ammunitionrestrictions, terms and conditions of the website, customer order, emails regardingthis order between the customer and our...

customer service department, and refundpaperwork along with this letter. Restrictions states 'You are required to comply withall Federal, State, and Local laws regarding the legality of your purchase. If you orderunlawfully and attempt to have it shipped to an address that is not legal, the onlineshopping cart will not automatically prevent you from doing so. However you will besubject to a 8% restocking fee upon the cancellation of your order."I have also attached the terms and conditions of the Woodbury Outfitters website.Terms state "Please read the following terms and conditions of use carefully beforeusing this website". On page 2 and 3 it states " By purchasing ammuntion, you agreethat you are not violating any local, state, or federal laws." 'You do not live in a state,city, or county that prohibits you from owning, purchasing, or transferringammuntion."Also on page 4 it covers cancelled orders and the 8% restocking fee if thepayment has already been captured. In this case the customer agreed to all the termsand conditions when placing his order though he was trying to buy ammuntion thatwas unable to be shipped to the state that he lived and also that he knew there wouldbe an 8% restocking fee for cancelled orders.The customer was refunded for the amount of $107.55 because the funds had beencaptured before the order was cancelled, therefore he was charged the 8% restockingfee that he agreed to when trying to purchase the ammuntion that is unable to beshipped to his state.At Woodbury Outfitters, we continually strive for customer satisfaction in the productswe deliver and the services we provide. We believe that this commitment is realized byemploying a superior workforce with exceptional expertise in the specific markets weserve and by carefully listening to our customers as they articulate their mission andthe challenges they face.We believe that a significant component of customer satisfaction lies in our ability torapidly respond to urgent requests and immediate needs. Therefore, we are committedto anticipating customer requirements and positioning resources to meet those needs.We also believe that our success is firmly tied to the success of our customers. Assuch, we strive to provide the services and products that help our customers excel intheir own organizations.

The claim that I altered the confirmation email that was sent to me on September 16 is ridiculous and offensive.  My claim could be supported by having this company show from their sent file what was sent to me in an email.  This could be done very easily but I know they will not do it because of the comments made thus far in this matter.  
I contacted them while the packages were in transit and that's when the manager, Cory said he would attempt to turn the shipment around to Crockett Texas ...so that is another lie.
 
Revdex.com, without your support in this matter, nothing will happen to keep this company from conducting business like this going forward.  My only option would be to retain a lawyer to prove what email that they exactly send me on the 16th.  I would win in court but at what cost ?  I am soliciting you to now to assist me in this matter because they are not truthful.
 
With a response such as this, from Woodbury outfitters, I have no doubt that the ethics of this company allows them to do much worse to other customers.  I have done my part here.  I know I will not receive any compensation from this company.  The only thing that I can do now is to protect other customers.  Thank you for your assistance in this matter.

I am rejecting this response because:
Your system is flawed....it should never take an order if you can't ship to that state....If I had placed an order for $10,000 and you charged me $800 as a restock fee it would be close to robbery...this is crazy....your system should see that it is  one of the states that you don't ship to and reject the order before your CC processing ever takes place....I have seen this with other on line ammunition vendors...Cheaper than Dirt for example, won't let me complete the order when I put in my shipping address if that address includes a state that they choose not to do business with.I feel as though you have stolen from me...I have alerted my Visa Card company and have already filled out the proper paperwork....I believe you need to re-think this policy and change your process.  If you care about customer service, you will chnage...maybe then I will become a customer to receive your good customer service...