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Woodfins Honda Parts

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Reviews Woodfins Honda Parts

Woodfins Honda Parts Reviews (32)

Review: I purchased an engine from Woodfins in June of 2012 and it was shipped to us and we took the entire palate and delivered it to our mechanic as well as our truck it was installed in less than two weeks of delivery but was discovered that there was no compression in the engine as well as rust due to coming from Ohio and being around a lot of salt. It has never worked and we have called and called and finally last year we got some to actually answer us and not say they were going to call us back and never do like they did many times. Our mechanic got fax info to be able to fax information to them in regards to everything that was found and done with the engine, so that they could actually stick to their agreement on the warranty that we bought which was for 3 years and they have yet to respond to myself, my husband or our mechanic by email or by phone and we still don't have a running truck we have been using on vehicle for almost three years now and it is hard. All we want is our money back for the engine and warranty for a crap engine and time and other resources wasted for nothing so that we can get our truck back and running again. But of course still no one answers us or responds in any way of what they are going to do they are just waiting or our warrant to run out because they are POS of a company and should be shut down and made to return all the money that they have stolen from people and gotten away with it. I just want our 939.99 returned for our engine that has never worked or will work because they do not actually check their products before selling it.Desired Settlement: We want our money back so that we can use it for another engine from a reliable source from somewhere local and that we can now the engine works most likely a dealership next time that way there will be no problem of phone tag with non trustworthy people.

Review: I ordered a steering column for my 1993 [redacted] on Aug.20, 2014. I received the wrong steering column and had to return it to Woodfins LLC Auto Parts. I paid $249.98 for this part. I used a bank debit card to make the purchase. I've contacted the business and tried getting a refund and still nothing. They told me my money would be refunded when they received the part back. It was delivered to them on 9-10-2014. I contacted this company today and was told that they've closed their business. I received this email from [redacted] He said I could charge it back to them on my Credit Card. I didn't use a Credit Card & now I'm out $249.98, unless they will give it back to me. The other person that I've had correspondence with is [redacted] at Woodfins. I'm upset because they sent a part knowing it wasn't the right one. Also, the fact that I've not received my money back. Their phones are disconnected and their website is down. The only way I was able to get ahold of them was by contacting this email address: [redacted]Desired Settlement: I would like my $249.98 refunded to me either back into my bank account or to my [redacted] Account. My [redacted] email address is [redacted]

Review: Ordered used auto part via phone, tail light assembly [redacted] for $105.00 on Jan 11. 2014. Told on phone I would have the part in 6-7 days. Follow up email on Jan 13, 2104 advising that the order was in "processing". My credit card was immediately charged $105 and I never recieved the part.

Sent Woodfins email on 1/19/2014 requesting status of the ordered and paid for part.

Reply from Woodfins on 1/21/2014 stating they will refund my account $105 as they are unable to locate part they charged me for. Refund would be in account in next 5-7 business days.

It has been 14 business days and still no refund to account.Desired Settlement: Immediate refund of charged amount($105) to credit card account.

Business

Response:

Woodfin Auto Parts would like to first apologize for the inconvenience as we were unable to fill this order with a Quality part. We had several unforeseen issues with the condition of what was available due to the age of the part. Woodfin did process a refund in full back to the credit card used to make the order originally. Our records indicate that it was processed through our system on 2/12/14 (See refund detail pasted below) While we make every effort to ensure a quality part this issue should have surely gone through the process faster than it did. Per the credit card processor we use refunds can take 5-10 business days to post or clear to the customers charge card. Please let me know if I can provide any more details or do anything more.

Sincerely,

[redacted] Refund Details [redacted]

$105.00 USD

— [redacted]

Refunded

Payment Details Update Description

Amount:

$105.00 USD

Refunded:

$105.00

Date:

Status:

Refunded

Description:

Origin:

ID:

card_[redacted]

Name:

Number:

Fingerprint:

Expires:

Type:

Logs

Review: On Sept 3, 2014 I ordered and payed in full for an 4.6L engine with a V as the 8th digit of the VIN though Woodfins LLC for my [redacted] Then on Sept 9th, I called [redacted] to track the engine to see where it was. And I talked to Zack and at that time I was told that there was an issue with the VIN number that they had it was for an [redacted] and I ordered a 1995 So I asked him what was the VIN number that they had on file. He then gave me VIN number [redacted] Which had the 5th & 10th digits wrong. So I gave him the correct VIN number of [redacted] he then verified the number to be for a [redacted]l. He then told me it would be 3-5 days. Then I asked him why wasn't notified earlier. Then he told me that Jon Alston had sent me an e-mail so while I had him on the phone I checked my e-mail and found it in my junk mail from Sept 4th. Now I've been trying to reach them since Sept 16th via phone & e-mail with no success I feel I've waited long enough it's now Sept 26, 2014. I need my Taxi up and running I'm losing money by it not being on the road.Desired Settlement: I feel I've waited long enough! I want a refund to my Debit / Credit Card for the full amount of $623.96 as soon as possible so I can find an engine and get my taxi back on the road I'm losing money the more the taxi sits the more I lose.

Review: I recently purchased an engine from woodfins after only driving for two weeks by my ex-wife while I am deployed the oil light has come on and today the engine light is now on. I asked for the mileage of the engine and I was told it would be less than 114,000 this engine has more miles on it than my original engine. I tried to contact the business several times and with no luck.Desired Settlement: I want a replacement engine or repair cost covered by this company within the next week prior to me coming home.

Business

Response:

Woodfin Auto Parts sold this engine to [redacted] to include a one year unlimited mileage parts warranty. The specific details and documentation required to file a warranty claim is listed below and is also verbatim on the invoice sent to [redacted] in an email ([redacted]) when the order was made.

The vehicle must be taken to a repair facility who can diagnose the issue and advise the corrective measure needed. Woodfins also requires documentation from the repair facility that installed the engine to verify the required parts Warranty Validation procedures were followed. The fore mentioned information can be faxed to us at [redacted] or emailed directly to me,[redacted]. Woodfin Auto Parts will satisfy this claim per our warranty guidelines once we receive the appropriate documentation required.

Our contact number is [redacted], option “*” for customer service if there are any questions.

If there is any problems getting through our call center please email me direct,[redacted]

We look forward to resolving this issue for you as soon as possible.

Thank You,

Review: I purchased a used transmission for my vehicle for $1599.99 with a 3 year unlimited mileage warranty. The transmission went out after 1100 miles on it during a trip with my grand daughter from Chicago to Los Angeles. Leaving us stranded in the desert of New Mexico and forcing us to abandon the vehicle and rent a car for the rest of the 1100 mile trip.

My only request of the company was to credit back the amount of purchase of the transmission, which they have refused piling on request upon request to do more work on the transmission which will cost me another $1000.00 or more. It has been certified by a dealership to be an internal failure and have provided photos of the faulty transmission which had a crack in the casing and bolt.Desired Settlement: A credit in the full amount purchased to my credit card in the amount of $1599.99

Business

Response:

The terms and conditions on any warranty claims or refunds (pasted below) requires that Woodfins, LLC acquire all documentation possible to ensure proper installation and accurate diagnostic when an issue arises. This negates unwarranted claims and is required in all such circumstances. This is a very special circumstance being the customers issue occurred while traveling and has abandoned the vehicle. While we acknowledge there was a failure we also recognize that 1,100 miles of driving without issue proceeded the mechanical failure. The dealership that did the diagnostic check to advise what the cause of the failure was identified it to be two trouble codes specifically for the external solenoids. These are not covered items. There is a possibility that the issue can be repaired, but again it is the circumstance that the customer has abandoned the vehicle that rules out any other option but the request for Woodfins to process a refund. With that being said, Woodfins will offer a refund back to the charge card used to initiate the order. Refunds can take 5-10 business days to clear or post to the customer account. Woodfins greatly appreciates all our customers and we strive for nothing but the best experience. This situation was certainly one in which we had to overlook policies and procedures to resolve.

Review: I recently ordered a product from this company back in August 2013, what I ordered was suppose to be a "Front Drive Shaft with auto transfer luxuary package) for a [redacted], I had item sent to the auto shop ( [redacted]) that my car was being worked on, the auto shop called me when item was delivered and atated that the item was the wrong part, my auto shop then had it shipped back, the company them sent the same part back after my dealer shop informed them 3x before returning it back to them that he needed a "Front Drive Shaft w/Auto transfer/Luxuary Package" the customer service was extremly rude with him and he then called me back, explain the situation to me, I then turned around and called the company explaining my issue, I then inform them that I am returning your part and I no longer want to do business with you because you did not follow through with what I wanted in the first place, I then inform customer service that I wanted a full refund for the return item. The item was returned back in September, I have not gotten my refund, I callled several times left messages, back in late September 2013. I received a voicemail message from a man named [redacted] stated that he does apologized for my mix up and will have a refund sent back to me as soon as possible, I also received an email stated that I should get a full refund for the amount of $399.99 that I have not gotten, it is now almost the end of December 2013, I have sent 3 emails to this company and they are completely ignoring me, I have called on mulitple times and still have not gotten my refund, they got their part, but kept my money, I want my money ASAP!!!! as well as the [redacted] return item in amount of $52.00. Part number was #[redacted] and phone # they spoke with me on is [redacted]

Thank you :)Desired Settlement: I just want my refund and return product by [redacted] back

Business

Response:

The refund for [redacted] was processed as promised back in October. Woodfins sent the requested part three times and spoke with the mechanic, [redacted] multiple times. All of the part information we have, which is detailed exactly as requested on the invoice included, is correct. While we were not rude with [redacted] there was certainly frustration around the situation, more so from [redacted], as this had also happened with a different company who had sent the same part wrong. [redacted] advised he was giving the reorder information in an effort to get the correct part which still was not successful. [redacted] did not have the original part out of [redacted] vehicle for us to try and match due to the fact he was trying to complete this repair that a different shop had started. Woodfins sincerely apologizes for any inconvenience caused however, we did the best we could do to make this sale whole.

Thank You,

WOODFINS,LLC

Auto Parts

Customer Service Supervisor

Woodfins.com

Review: On May 1st of 2013, Woodfins charged our company credit card for a driveshaft in the amount of $388.88. When the part arrived it did not fit the vehicle we had advised them it would be installed on.Many.many,many subsequent calls have ended in "we will call you back"~but no one does.I have a transcript of an online customer service conversation from 7/30/13 which also ends in "we will call you in just a few minutes ok?" No one ever called. I sent an e-mail on 8-10-13 requested an authorization for return and to date no one has responded.Quite simply, we want to return the part for full credit. The incorrect part was sent and billed to us. I feel we have been very patient and it is time to resolve this issue.Desired Settlement: autorization for return of part and refund of the carges on our credit card.

Business

Response:

[redacted]This email is to resolve the customers concern regarding the aforementioned case number. Woodfin auto would first like to apologize the inconvenience caused and the obvious miscommunication as this issue has just come to my attention. I have had our accounting department draft a refund check for the full amount that is being mailed to the customer [redacted] We hope this satisfies the customers concern with the transaction with Woodfin Auto Parts would again sincerely apologizes this issue was not handled initially as we would have liked to be. Please feel free to contact me for any reason.

Regards,

Review: I purchased a engine a month ago on 8/4/2014 for $871.21. The engine was delivered to my mechanic 7 business days later on the 11th of August 2014. The engine we received was rusted so bad it was not in usable condition. So I called Woodfins, LLC to inform them of the problem and that I want to be reimbursed of my money. They agreed to reimburse my funds, but first they had to pick up the engine and restock the engine. They sent [redacted] freight out to pick it up on 8/13/2014 without sending any paperwork for pickup. Then it was a problem about having it strapped down. Once I had to go out and buy straps for the engine because the first delivery guy cut the straps and took them with him. I called to find out why the engine was not picked up then I started receiving excuses from Woodfins, LLC. Woodfins, LLC finally emailed the paperwork for pickup then it was more problems with the [redacted] freight. I took it upon myself to find out what was the problem with the pickup and [redacted] freight told me that Woodfins, LLC never contacted them to pick up anything after the first time. So I took it upon myself to make that pickup with them and [redacted] freight came out that same day to pick up the engine. Which was 8/21/2014. Woodfins,LLC are not about their word at all. So now that the engine has been picked up and restocked. Woodfins, LLC received the engine back on 8/25/2014. I called Woodfins, LLC on 8/26/2014 to find out when will I be reimbursed my funds of $871.21. The lady [redacted] told me between 3 to 7 business days starting on 8/26/2014. It is now 9/11/2014. It's been 12 business days since I spoken with them about my reimbursement.Desired Settlement: I just want to be reimbursed my funds back, so I don't have to deal with Woodfins,LLC Auto anymore. Don't nobody want to deal with a business that's not honest and out to scam people of their money. I will not recommend anyone to this company. EVER!

Business

Response:

Woodfins, LLC. has already processed the refund in full, $871.21. The credit card processor that we use gives an estimated 5-10 business day for refund to clear and/or post to the customers account[redacted] from our credit card processor, [redacted]

Below you will find the two transactions that were refunded back to the customer.

First Charge

Amount:

Review: drive shafts have ujoints that can be replaced and the one I needed is a factory setting unable to replace the ujoints....I had purchased a car part (rear drive shaft) for an older model truck on feb 3. knowing they said "guaranteed used parts" and the part was described to detail;not knowing they would end up calling me and did not leave a voice message...and found out after I had emailed them to see when the shipment was coming in to be available to sign. They replied with we have been trying to reach you????, they asked what the measurements are??? FOR REAL!? I was po'd ,,(false advertising) after asking if the part was available via email no reply to that question. so a call was made after weekend ...called the automated number, selected customer service , clearly mentioned on the automated recording...a man named "[redacted]" answered and made my conserns known..asked for refund and he said "oh, I dont know how you got here this is sales, let me transfer you to customer service"..!!?? sales=customer service. I was placed on hold for almost 15 minutes , hung up and called back "[redacted]" ansewered after selecting customer service,again explained my conserns, and then asked for my refund,he says but we have the part and going to ship out tomorrow....I asked if the ujoints are in ok condition(still wanting the part)he couldnt guarantee me that they would be in good condition!!!??? after hearing that I would not except that and asked for my refund his exact word were "aight thanks" and was placed on hold then call was lost!!! after trying to reach customer service couple times again and again no answer then "[redacted]" answered said explained to her I wanted a refund she looked up my name was rude and said she wont be able to do anything until morning?!! bad customer service even when they record their own phone calls mentioned on their automated line ..woodfins llc auto parts are scammers DO NOT bring your buisness thereDesired Settlement: complete full refund of 304.99 to [redacted] credit card

Business

Response:

[redacted] ordered a [redacted]. In processing the order we found there to be some variation on this particular parts and had to contact the customer for additional information, in this case it was the specific dimensions of the shaft needed. Woodfins sale representatives go over all of our terms and conditions at the close of each sales call. Woodfins does explain that our order verification team may contact the customer after the order for additional information to ensure the correct part is sent. We make every effort to fill all orders within our allotted time frame however on older parts such as this we do run into unforeseen issues such as condition. Woodfins sells guaranteed used auto parts. Drive shafts are guaranteed to not be bent or out of balance, wear and tear components such as bushings and u – joints are not guaranteed. When the customer specifically asked about the u joints being good we told him that we could not guarantee the condition of those parts and a full refund was processed.

Thank You,

Customer Service Supervisor

[redacted] opt. *

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I ordered a transfer case for my [redacted] They shipped the wrong item. Contacted them and they said they shipped a replacement. They were to sent a [redacted] pickup for the incorrect item. [redacted] did stop by to get the wrong part, but since I hadn't received the correct part I didn't ship it back. We agreed I'd call them as soon as I received the correct part. They told me they shipped it on Wednesday, September 10, 2014, but I haven't seen it yet. Now, their website has disappeared and no one answers a phone call. I'll be glad to send back the incorrect part which doesn't fit anything, but want to make sure I have my money back. I paid $775 to this company and still have no transfer case that will work.Desired Settlement: Either give me the correct transfer case for my [redacted] (I emailed them pictures of the hookups) or refund my money. I'll be happy to return your incorrect part per our agreement.

Review: My daughter ordered an instrument cluster for her car, but a couple of days before she was to have this one installed hers began working again, so I called the company and was given an address to ship the part back to, but was not given an RA number or any paperwork to send with it. I got a tracking number and sent the part back within the 30 days specified by Woodfin's and checked the tracking number and called the company to confirm that they had received it and I was assured that they had. I expected them to refunded the price we paid less the $20.00 restocking fee. I was told that it would be credited back to my husband's credit card. After waiting over a month, I decided to call the company to check on it, but got only busy signals on both the phone number on the invoice and on the website. regardless of the time of day, so I emailed the address on the website and received no response there either. I'm afraid they closed their business and we will be out the money we spent on the part.Desired Settlement: I would like a full refund of the $140.99 that we paid for the part. Please notify me when our credit card has been credited back.

Review: order a transmission from Woodfins.com. An up on receiving the transmission. I noticed that a part was broken. But I didn't think that it was no more physical damage because I really didn't see any more damage on or to the transmission that I received. My mechanic called the broken part a neutral switch. In which would can did credit me $53 for that part that was broke when I stated it to them. So the mechanic proceeded to install the transmission that I received from Woodfin. The installation went smoothly without any complications installing the transmission into my [redacted]. Once the mechanic was done installing the transmission he took my vehicle for a test ride and up on giving it a test right he noticed that fluids were leaking from under the vehicle where the transmission is located. This is when the mechanic noticed that the transmission was cracked at the tail in of the transmission as if someone might have drop the transmission and crack the tailend casing of the transmission. So my mechanic had to take off the 4 x 4 bar that is underneath my vehicle and pull the crack casing from Woodfins transmission and replace the damaged part. I sent [redacted] a representative at Woodfin pictures of the damaged part that my mechanic took off of the transmission that was sent to me. I feel because I did not know the correct part name and since my mechanic called it the back tailend casing on the transmission. Woodfin did not really say to much about crediting me back for that part and was needing to be replaced. It was probably because that same day I reported the damaged casing. I also had concerns with how the transmission was performing when I was drove it. I told [redacted] that when I got to a certain speed that my vehicle began to stop changing gears and my transmission began to do the samethings as my previous transmission was doing. Which was not shifting into gears on time and idling at a high rpm while pushing on the gas petal to increase my speed then it would shift into another gear. I do not understand why at this time when I was reporting that this was happening to me [redacted] did not mention that we could do a simple exchange for another transmission maybe it's because he wants me to get stuck in the policy in which that I pay for a three-year hundred thousand mile warranty so he is trying to give me stuck into a Contract [redacted] fan instead of trying to help me work this bad transmission that wasn't checked by no certified technician at all and I will be stuck with it. Which would force me to half which would force me having to file a warranty claim on the transmission right when I get it. Since I received this working running in good condition transmission that is suppose ti be checked by a certified technician that works in Woodfins warehouse. I have drove my vehicle about four times that is all. I drove it when I first got my vehicle from the shop to my house. Second was when I took it to the mechanic's to have him look over my vehicle. Third was to GMC to pay for a diagnostics that I had to paid out of my pocket. Because Woodfin didn't want to believe that I was telling them the truth about a transmission that should have been inspected 100% by a certified technician before being shipped out of their warehouse. Lastly was leaving GMC where I drove my vehicle back to my mechanic. Where the vehicle is still sitting in the same spot I parked it at since I left from getting the diagnostics for Woodfin. Woodfin also needed the mechanics paperwork on what was done to the vehicle before they are going to ship me out a working transmission. I emailed all of Woodfins requirements on Wednesday. An I still have not heard anything from them about exchanging the faulty transmission that was sent to me with another transmission that has been fully tested and evaluated by their certified technicians inside their warehouse. The more time that Woodfin takes to ship out me another transmission is another day that I waste or lose money. this is either because I am renting a vehicle to get my kids back & forward to school along with going to work. But also because I am not saving any of my checks because most of my checks is going on rental cars every week.Desired Settlement: My desired outcome of this situation between Woodfin and I. Would be to have Woodfin ship me a transmission that is a good working running transmission that has been checked for damages, leaks and any other error that might be wrong with the transmission. An to correct anything that is needing to be fixed that makes the transmission acceptable that they would install it into there vehicle if they needed to replace there transmission and was to pay a rebuilt transmission from a company. Before shipping me another damage costly screwup that has been costly on me. I would also want Woodfin to pay for the install of this transmission and all the cost of all fluids that I have already paid for when I first received the rebuilt transmission from Woodfin. I would really appreciate it if Woodfin would place my order at the top of there list and do the job correctly. But also taking concern with completing my request and doing the job that has already been paid for by me. That came to them because the service was at a great price and I was expecting the service to be done correctly and was worth it. But now I am starting to learn that cheaper might not be the best way to go with things that deals with your daily life of living. Woodfin has cost me a lot of money and time. I am hoping Woodfin would honor the code of good business and they are going to compensated me for they error and actions that there company has cause to me and my life with the lost that it is sending us through. Thank U

Business

Response:

This email is to address the fore mentioned case #[redacted]. We supplied a tested used transmission on this order. Upon arrival there was an external part that had been damaged in transit, the neutral safety switch, which Woodfins refunded the customer to replace with a new one. The transmission was installed and the vehicle delivered to the customer. The customer called with the complaint that after the install the vehicle was doing the same thing as it was before the transmission was replaced. Upon further investigation and conversations we found that when the transmission was installed the filter inside was not replaced nor was the computer cleared of any trouble codes which will cause the unit to not function properly. Our warranty validation procedures require that those things be done at the time of install. Woodfins still offered to help as best as we could and asked the customer to send us a diagnostic report from his mechanic to identify what the issue may be. We received a diagnostic dated before the transmission was even purchased with Woodfins and was advised by the customer when we asked that it indeed was the diagnostic report identifying the problem with his original transmission. Meanwhile the transmission we sent was in the vehicle and the customer was driving it. In fact we had a conversation with the customer after the vehicle was delivered back from the mechanic as he was driving 80mph on the highway. We did finally receive a diagnostic for the transmission we sent outlining an issue with the vehicle. Woodfin has reviewed all the facts in the potential warranty claim and have come to the conclusion that we cannot replace the unit under warranty. Woodfins spoke with the customer and his credit card company on or about 10/30/13 and Woodfins, in an effort to be fair in spite of the circumstances, did agree to accept the transmission back for a refund. Woodfins advised the customer to communicate when the item was returned and we would process a full refund. As of 11/9/13 we have not heard back or had any correspondence that the unit was returned so that we could process a refund.

Woodfins,LLC

Review: A friend ordered a part for my car (because they were going to charge an extra $50 to ship it out to Hawaii) and had it shipped to him on the mainland. Once he got the box, he promptly put postage on it ($17) and shipped it out to me, unopened.

I received it, with the box undamaged, and took it to the company installing it. They looked at it, and said they couldn't use it because a lever was missing. They showed me where the lever was supposed to be, and it was clear it had been broken off before being sent out.

I packed the part back up in the original packaging, and sent it back to my friend (again, for $17, now still a total less than the extra $50 they were going to charge). He began trying to call, and every time he called was told "All of our customer service agents are busy, we'll take your name and phone number and someone will call you back." This happened several times, and he never received a call back. He did finally get an email, saying they couldn't get in touch with him, to please send a correct number. My friend sent an email with a picture of the part, a correct phone number, and asked if a replacement part would be sent or a refund could be credited to his card. He received a response saying the agent would work on it and be in touch.

Two weeks passed, and there was still no answer, either via email or phone.

I tried calling, and was told my message would be given to a supervisor, and I should expect a call back. I tried several numbers, and finally reached another person, who said the business belonged to his father, but they were not affiliated, and therefore he couldn't give me any information. He gave me another number to try, which ended up being the original number for customer service.

I called him back, and after spending close to 2 hours on the phone; inclduing being hung up on twice, insisting I speak with someone who could handle my issue, explaining it over and over again, being accused of having the part for too long (and the damage coming from our end not theirs), telling them I was online with the Revdex.com while we were talking, and telling them they were committing fraud by knowingly sending out a damaged part, they FINALLY said they would give a full refund within 5-7 business days.

I believe the only reason the refund was issued was because I said I was filing a complaint. Everyone I spoke with was very hesistant on the phone about everything they were saying, and no one seemed able to give any definitive answers about response times, who to speak with, or know anything about the issue.Desired Settlement: As long as the credit is received on my friends' card, there is no settlement needed. This is just for Revdex.com purposes only, as I think this company handles their dealings in bad faith, and is not reputable in their customer service issues.

Business

Response:

This order was placed with Woodfins on 2/14/14, filled and shipped to Oklahoma. As stated the item was then shipped from Oklahoma to Hawaii. The item sent was not opened or checked in Oklahoma before shipping to Hawaii to be able to say “it was clear the part was broken off before being sent out.” Woodfins would never knowingly ship a damaged or broken part and considering the miles this packaged has traveled from our supplier in Oregon to Oklahoma and finally to Hawaii, it is not unlikely that the damage was incurred in transit. Woodfins understands that due to the time difference between Virginia and Hawaii it can be difficult to communicate. We were contacted regarding the damage after the item was shipped again from Hawaii back to Oklahoma almost 2 months after the initial sale. While we have made no accusations we do have to question every return for validity as a business with specific return policies and procedures. Woodfins agreed to and has processed a full refund for the amount of $[redacted] on this order #[redacted] in the name of [redacted]. Details of the refund are below for review and verification. Woodfins sincerely appreciates your business and apologizes for the inconvenience.

Thank You,

Customer Service Supervisor

Woodfins.com

REFUND OVERVIEW

Amount:

Refunded:

Sale Date:

2014/02/14 18:06:26

Status:

Refunded

Description:

Card Details

Origin:

United States

Name:

Number:

Expires:

Type:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the response by the business. While they did offer to refund the full charge, it was only -after- I told them I was online, in the process of filing a complaint with the Revdex.com, that they made the offer.

It took almost 3 weeks of trying to find a number, trying to get in touch with someone, and only after I called a wrong number, was I able to get the issue resolved.

This is a company that has numerous complaints against them, and if I had known that ahead of time, I would've never done business with them to begin with.

-[redacted]

Review: By website ad I was offered a transmission used with a 1 year warranty, carrying additional expense for delivery to a non-business address, received the merchandise within 15 days after several phone calls for a tracking code. Purchase was billed on the date of purchase (by phone).

Within 10 days the transmission was installed by a certified technician and found "not functioning" == scrap.

When I tried to contact Woodfins, I found that the business was closed, the phone numbers were down, the website was down and I had no way of contact.

Reading the www reviews on the company, I realized I had been scammed, called my credit card company and had them reverse my payment. That was done. So I decided to have the transmission repaired by [redacted], paid them for their services and gave a statement to the credit card company.

Now these people want to know what I did to help Woodfins to resolve the problem....with no possibility to contact Woodfins ever since I realized I had a bad transmission.Desired Settlement: As I had the faulty purchased transmission installed and repaired already at my expense for scrap, I will not expend my actions on suing the company for establishing and billing for warranties on never checked merchandise ever been in their inventory

They sold and warranted merchandise never inspected by them, but warranted at high cost.

On their ,then, existing website they represented themselves as owners of the merchandise advertised. My transmission was shipped from a junkyard, obviously in business with Woodfins. Had I known this before, I could have contacted hundreds of junkyards to find a fitting transmission for scrap money.

So I was misled into believing I would pay for an inspected, used but functioning transmission.

I regard this as being illegal at the least.

Review: Ordered cylinder head for car engine. Was told to be quarteened from damage of any kind. Recieved cylinder head and inspected. Part was damaged betond usage. I asked for a refund but I never recieved on. I have all business transactions via email as proof of trying to settle between myself and woodfins.Desired Settlement: I get $250.00 back

Review: I ordered a drive shaft for my truck. When I called woodfins to order my part the phone was answered on the first ring! Once the time had pasted to get my part I started to call for an update or eta. This is where I tried three different numbers and they all went to disconnected signals, so I tried the website, url does not exist? I just saved it on my favorites a week ago! So I googled the business so I could make sure it was right. Well to my surprise the [redacted] link said the same thing. So I tried the numbers again, nothing! Then I came here to the Revdex.com and saw that the business is no longer active! Great for them and the money you took out of my account, but bad for me! 100% money back guarantee, funny who are you going to contact to make that happen?Desired Settlement: Send part or my money! But I'm probably wasting my time. " fool me once........"

Review: In November I ordered a transmission I paid my mechanic about $500 to install it he informed me the transmission was no good and in "limp mode" I emailed [redacted] on November 26, 2013. He told me the computer wasnt reset so the car is responding as if the old, non functioning transmission was still in it but in December I emailed inquiring why there was smoke coming from the transmission if it were just a computer programming issue. He hasnt responded. Honestly I believe the part is no good and I was just told anything to be dismissed because I noticed he didnt mentioned a bit of information I later notice online that woodfin offers the transmission to be taken to one of their shops and looked at, if the part is no good they remove it free of charge to the customer and I believe it states that they replace it. This is the second time I have purchased from Woodfin. The engine I bought a few years ago was fine so I was confident in returning for a transmission but look at how loyal customers are treated. I want all of my money back Ive been without a car since November.Desired Settlement: I want all my money back for the inconvenience.

Business

Response:

Woodfin Auto Parts did receive email correspondence regarding this transmission and the issue the customers mechanic identified to be that the vehicle was stuck in “Limp Mode.” I did communicate with the customer regarding this issue as outlined in the emails. I also emailed and spoke with the Mechanic. As for the email sent in December regarding the transmission smoking, I did not receive any email to my personal email [redacted], or I would have replied as I did previously. In addition I have not had any further calls from the mechanic or any indication there was any ongoing issue. “Limp Mode” is indeed a real thing and we would never just say anything to dismiss a customer or any issues or concerns there might be. In fact, this is what the mechanic reported. Our 90 day warranty would replace the transmission with the proper documentation to submit a warranty claim. I am not sure where online it was found that Woodfins would take to one of our shops, remove it free of charge and/or replace the unit . I have included our warranty information page [redacted] and all of our terms of service can be reviewed on our website, woodfins.com. This order was made 10/24/13 and would still be covered for replacement under the 90 day warranty with the required documentation. Please feel free to contact me for further assistance should a warranty claim need to be made.

Customer Service Supervisor

Woodfins.com

Review: I purchased a used [redacted] engine on 9-8-14 for $995. I received a message indicating they did not have a good enough engine to ship on 9-12-14. As of 9-17 I do not have arefund. They have blocked my phone number and I have read lots of similar complaints about them on line.Desired Settlement: Full refund

Review: I purchased an engine from this company, I have the receipt or Invoice from the Woodfins but the Motor is not responding

and my car is unable to be driven. So I'm trying to call the Woodfins Company and every number on there listing or websit when the site was working(site not responding)there is a busy signal. That is unheard of for every single number to be a busy signal. Right now I am not happy with the service of not answering or calling me or my Mechanic back cause he spoke to someone from the company back in August and now we seem to can't get anyone all of a sudden. I just find that strange, so if I can either get a new motor sent or possibly get my hard earned money back that would be great and I do have a warranty on the motor but I can't get in contact with No one from Woodfins...Desired Settlement: I just hope to hear from them and explain to me like a human being why I can't or my Mechanic couldn't get in contact with them

like I said all their phone numbers Listed aren't working and that's strange.

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Description: Auto Parts & Supplies - New, Automotive Parts and Accessories Stores (NAICS: 441310)

Address: 1221 Alverser Dr., Midlothian, Virginia, United States, 23113

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www.woodfins.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Woodfins Honda Parts, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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