Woodfins Honda Parts

Review: I ordered a pair of axle shafts for my car, a [redacted] for $224.98, including shipping and handling. The sales rep that was helping me repeatedly reassured me the axle shafts that I was purchasing had been inspected and certified in good working condition before I even placed the order. He said that there was a 90 day warranty on the parts and if I was concerned about the quality of the parts I could purchase a 1 year warranty that would allow for a full refund if the parts were not satisfactory. I ordered the parts and the extended 1 year warranty. When the parts came they were in horrible condition, grease covered everything in the box and the axle shafts showed visible signs of extreme wear and tear. I took the parts to my mechanic who looked them over and just laughed at me saying the shafts I had purchased were in twice as bad of condition as the ones needing to be replaced on my car, were completely worn out and were slightly damaged. I have now been trying for 5 days to reach Woodfins Customer Service for a refund and to get a return label to send the parts back but have been unsuccessful in finding a working phone number. The numbers included on my emailed order confirmation are not working numbers and I have sent numerous emails to the email address on the order confirmation that have not been responded to.Desired Settlement: I would like for someone to call me and provide me with a return shipping label that the bad parts can be returned to and I want a full refund of the purchase price as well as any costs associated with the shipping to return the parts.

Review: I purchased a transmission for my [redacted] April 2014 the transmission was installed by certified professionals. Three days into the transmission being installed I started having issues.I then took it back to the transmission shop where it was installed. Upon them checking the found that the transmission was not any good. I did purchase an extended warranty which would cover my transmission in case it failed... I was told by Woodfin's LLC that were all knew parts installed in the transmission because I had to have it built. I have been RIPPED off they closed down and sold me a bad transmission, and know im out of my money and my truck is down again...People work to hard for their money and to have companies come in and RIP us off and get away with it, its just not fair.....PLEASE HELP.I PURCHASED THE TRANSMISSION FROM WOODFINS BUT I FOUND OUT THAT THEY USED A THIRD PARTY,THEY TOOK MY MONEY AND BOUGHT IT FROM ELSEWHEREDesired Settlement: REFUND MY MONEY FOR THE WHOLE PURCHASE, I DON'T WANT ANY PARTS OF THIS FRAUDULENT COMPANY JUST MY MONEY BACK...

Review: well I order a motor in June 2014 from the company and paid over 1500 for the motor, while on the phone with the salesman I was told there was nothing wrong with the motor and it had a 90 day warranty on it. My salesman [redacted] told me he was gonna call me back in a few days so I could had on the extended warranty and that phone call never happen. So I had the motor ship to [redacted] to the shop call [redacted] and Muffler, had them put the use motor in my car, and then the shop call me and told me it was ready. So I left phoenix were I lived to go down to [redacted] to pick up my car. I didnt leave that shop with my car beacause of the motor had some codes and the engine light was on. The engine has some small noise coming from it and the codes are p0075 intake value and p0345 cam shaft and it shouldn't have nothing wrong with it. That shop tried to fix the codes with their machine but they keep coming back on, so I call company to adivse them of the problem and talk to the manager [redacted] and he told me to get a second quote and opinion so I did and took the car to another mechanic and they came up with the same codes and he heard that noise coming out the engine. Call the motor company back spoke to [redacted] and told him what the mechanic said and [redacted] was like I think he's trying to get money out of you, so at this time I told [redacted] since the engine is making noise and these codes weren't coming off I just wanted another engine cause I was told there was nothing wrong with this engine. [redacted] told me to go to those shops and get copies of everything and fax it over, this whole time [redacted] is giving me the run arounds and not helping at all, So I take my car to another mechanic and he tells me the same things noise coming from the engine and the same code and notice the timing was off thats why my car don't turn over like it should and that engine should have never been sent out with all the rust on it and even when they try to unbolt things Its just falling off. I keep calling [redacted] back asking him why was that motor sent out to me knowing there was problems with the motor and all the rust on it and he told me they just over look it and just sent it out. I'm waiting on another engine but at this point I just want my money back so I can go get a engine so I can have my car back I have kids to get around. [redacted] is not doing anything but just giving me the run arounds so he doesn't have to send another one out.Desired Settlement: I just want my money back so I can go get another engine I know will work and can have my car instead of getting on the bus

Business

Response:

To whom it may concern,

?[redacted] informed me of the issues he was having with the motor he purchased from us and I advised him to get a diagnosis and let me know what needs to be done to fix the problem. He then informed me of the two trouble codes that were coming up which I then advised him to get a quote/estimate on getting the problems fixed and we would gladly reimburse him for the work done. I advised [redacted] that it would be in his best interest to fix the two problems (trouble codes p0075 and p0345) before replacing the engine being that this would most likely fix the issue without having to pay the much more expensive costs of replacing the entire motor. Upon getting a second diagnosis he informed me that there was another issue with the engine which could only be fixed by replacing the timing chain tensioner. At this point we both agreed that sending a replacement motor would be much more cost effective than trying to fix the broken components. We do not knowingly send out parts with defects that already exist. [redacted] has had the motor for 3 months now, the failure could have occurred anytime within the past few months. It is not our intention to give any customer "the run around", I repeatedly asked [redacted] to fax or e-mail me his installation paperwork which would validate his warranty and his mechanics diagnosis, both standard procedure when filing a warranty claim, without this paperwork we could not move forward to resolve the issue. When the documents were finally sent is when I informed [redacted] to get a business/commercial address that we can ship the replacement engine to and have the faulty engine picked up from. At [redacted] request we will gladly pick up the faulty engine and give [redacted] a full refund. I have left him numerous messages on his phone [redacted] over the past few days with no response. Once again we will fulfill his desired settlement of getting a full refund but we do need to pick up the faulty motor before we can do so. Please let me know if there is anything else I can do.

Thanks

Review: I ordered auto parts from Woodfins and they shipped 1 of 2. The part they did ship was incorrect and goes hand and hand with the part that was never shipped. I was able to contact them once before they will no longer return my calls or emails. After doing extensive online research I've found this to common practice and they're owned by the same people who used to own [redacted] which has been shut down. It's a call center with no stocked parts as they claim. I was charged $1,000.00 and now have to order the same parts all over again from a reputable supplier that won't steal from consumers.Desired Settlement: Full refund of the parts ordered.

Review: [redacted] one of their service supervisor and I was communicating through email an telephone about the second engine that I received from woodfins after the first one was bad that I was concerned about an slight noise on the bottom end of the engine so Itold [redacted] that I would try an little bit heavier weight of oil in which didnt help so I then took it to ford an found out that the oil pump isnt any good it's losing pressure at idle and causing the crankshaft to rattle but my warranty doesn't expire until later this monthDesired Settlement: Another engine that works properly an cover half of the shop cost

Review: we purchase a transmission from this people we paid over $500 dollars and they send us The wrong unit and also damage. We call this people same day we received and they ignore us we have records of calls and emails we sent this company and they all got ignored. That particular next day on saturday I was contacted from their company giving me the assurance this is going to be taking care of, call when down and I redial again never got thru their phone finally I send another mails and they call me after I told them I will make a complaint against their company they blame their phones are broken with is a lie. I was promise a supervisor will call me monday 3/3/2014 2 weeks after this mess and still not resolved. No one ever call monday. I call them again today tuesday 3/4/2014 they never answer finally I got thru and the sales dept. I told them the problem they transfer me and I was on hold listening to music for over one hours I call again and same thing. This is been going on since last week to sell parts they always answer to resolve the problem here we go 2 weeks later a bunch of empty promises and I lost 1000 dollat job thanks to this people they promise me they will call me to send me the proper transmission and nothing now they ignore and never call me I have all records for over 30 calls and times and also emails I send this company and they do not answer or respond to emails. This people stole over 500 dollars of my money and I ask to send me what I need and i'm out of 500 dollars and lost 1000 job thanks to this people I want my proper transmission send to me asap or my money back as quick as I pay it to them they act like thieves and this can not be allowed, if you need copies or bills of what I paid please say soDesired Settlement: I want the proper unit as I been trying for a while I never request the refund, but I have nothing no trans no money and no job now thanks to them they should be held responsible for their lack of professionalism and all the lies they give customers they are a disgrace companies like this should not be allowed to serve the public, I didn't even need to call themthey should call me to resolve this matter I want my money back and compensation for lost time and the money I lost in job I try to be nice

Business

Response:

The customer states that the item received was wrong and damaged per the complaint. When Woodfins received a call regarding this item it was described to have a gasket hanging out between the pan and the body of the transmission and that the transmission pan was full of metal shavings. There was NEVER any complaint of the unit being wrong also. Woodfins requested pictures of the unit which we received and reviewed to find that the condition if the pan was NOT full of metal and the remaining fluid red in color as it should be. Keep in mind this is a [redacted] unit and the condition was as good as can be expected. As to the gasket that may have been hanging out, that is because we remove the pan to inspect the inside of the transmission for things such as excessive metal in the pan and our warranty validation procedures Require the gasket be replaced New regardless. This all being said and documented Woodfins want EVERY customer experience to be the best and can be so we have refunded this transaction in full, details to which are [redacted].

Consumer

Response:

This people made this offers to me since feb 22nd they never try to repair the problem

Review: On May 1st 2014, I personally contacted Woodfins via phone to inquire about an possibly purchase a transmission for a [redacted]. The rep I spoke with asked a few probing questions regarding the year, make and model, the VIN number of the vehicle, and the year of the Transmission I had needed. I was on a search for a transmission on behalf of the car dealership where I purchased the vehicle. As the conversation went on the rep proceeded to tell me that hey had a transmission that I required and quoted me a price in the amount of $2000+ with a 15% discount. I then placed the rep on hold and forwarded the phone call to the technician at the dealership where he and the rep discussed pricing once more and agreed on the pricing of $1936.99 for the part. The rep never expressed any additional fees or charges for the part and it was understood that the price was the final outcome so the part was ordered and the part should have been received in 7-10 business days. Here it is May 23, 2014 and the part was ever received. Woodfins claims that here needed to be an additional $500 in fees that needed to be paid before the order can be fully processed. ($300 for a core charge and $200 fee to find the part). I believe that Woodfins are swindlers and trump up extra charges to get more money! I have been without my vehicle for a full month because of this issue!Desired Settlement: Woodfins should be put under investigation and should not be allowed to advertise that they sell auto parts when in fact they do not! This is misleading and should be held accountable for false advertisement! They should be shut down!

Business

Response:

Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.

Regards,

Customer Service Supervisor

Woodfins.com

[redacted] opt. *

Woodfins, LLC. would like to first apologize sincerely for the inconvenience and issues we unexpectedly encountered regarding this order. Woodfin auto parts is a web based Used auto part supplier and while we do not have a “Junkyard” in which our parts come from, we are partnered with a group of top recyclers nationwide in an effort to offer hard to find quality auto parts to those who may otherwise have very limited options. Woodfins has been in business since 1934 and has sold millions of parts over the years. The specific transmission for the order in question has very limited availability and we did in fact encounter an issue in the fulfillment of said order. The low availability of the transmission makes the need for Cores significantly higher. A core is a failed part that can be recycled through rebuilding. Core charges are applied to orders to ensure that we get back the item to be rebuilt. This is the specific reason the additional funds were required. The additional amount requested by Woodfins was $300, not $500 as reported in this complaint. Core charges, to include these additional funds, are 100% refundable upon the return of the Core transmission which Woodfins would have paid to pick up and ship back to the rebuilder. Woodfins definitely understands the customer being upset with the unexpected additional upfront cost and we did honestly not expect this either. Woodfins, LLC. will make every effort going forward to ensure this scenario does not occur again and will even go so far as to absorb these additional unforeseen costs when possible.

Regards,

Robert Davis

Customer Service Supervisor

Woodfins.com

888.883.4466 opt. 4

[email protected]

Review: I purchased a rebuilt transmission from Woodfins in June 2012 because the transmission in my [redacted] had failed. The transmission came quickly and was installed by a professional transmission mechanic. I paid $1569.00 which included a 3 year parts warranty. That warranty expires in June 2015. On October 1, 2014, the transmission started to shift hard. I took it back to the placed that installed the transmission and they told me that it was beginning to fail. I called Woodfins over 10 times at multiple numbers including [redacted], which is their customer service number. The phone just rings and rings and then a busy signal comes on and then it hangs up. Now that I have a bad transmission and Im trying to get a replacement, I cannot get a hold of the company.Desired Settlement: I would like to get another transmission as I paid for the 3 year warranty for the parts. Other wise, I would like some partial refund of the warranty which has not been honored.

Review: Ordered Transmission from Company made final payment on September 9, 2014 in the amount of $1,530.49. Called the company to find out about the shipping date I was told it would be 7 days. On the 7th day called the company again and asked for a tracking number or to find out where it is in transport. They told me that it was being transported and to email [redacted] at Woodfins as he was the manager and would get back to me. I have never received a email back from anyone. I talked to one of the salesmen yesterday September 8, 2014 and was told that they ship out of [redacted] and it should be here by today. No transmission. Called this morning and all I get is a disconnect signal on everyone of their telephones. Called [redacted] which is the same address as Woodfin's and was told that they had a cubical but they are no longer affiliated with them. Tried their web page and it comes back as an error. [redacted] I found the name of one of the owners and called their cell phone and go no answer and no call back. We want our money back.Desired Settlement: At this point we want our money back and an apology.

Review: I am trying to get a refund on motor and transmission that I purchase, and customer is service nonsexist. They will not answer the phone, but if you need to order a part they answer. I spoke with [redacted] when I purchased the motor and transmission and since then, she will not return or answer my calls.Desired Settlement: I will like a full refund plus shipment of the motor and transmission to be there responsibility.

Business

Response:

Woodfins, LLC. has spoken with [redacted] in regards to an order placed by[redacted] on several occasions prior to this claim. [redacted] called the day the items were being delivered to say they no longer wanted the items. Woodfins, LLC. advised that the customers would have to return the items and we would process a refund per our stated Return Policy. There was some confusion as to who was responsible for the return freight and we received another call asking us to send paperwork required for the freight company to return said items. Again, there was a conversation restating that the customers would be responsible to return the items not needed back to the shipping warehouse and to report back to provide the return tracking number.

Woodfins, LLC. received a call on 4/29/14 from the customer providing the return tracking number and freight carrier information. The items returned were sent to the wrong address and arrived at our call center on 5/2/14, NOT the shipping warehouse as they should have. The banding that is there to secure the freight was cut and the engine ordered was laying over on the transmission and had been damaged in transit. Woodfins, LLC. has pictures of the items and condition before they were shipped and as the items were received back from customer. Woodfins, LLC. spoke with [redacted] again on 5/2/14 to advise the return was delivered here and was damaged. Woodfins, LLC. also advised that we would now have to ship the freight (engine and transmission) back to the correct location and await their final inspection due the damage and move forward in the refund process. The refund will be processed less our stated 20% restocking fee and less the original shipping paid to the carrier.

Customer Service Supervisor

Woodfins.com

[redacted] opt. *

Review: Sales person [redacted] sent me a quote and threw in a low cost 3 year warranty. The company had a transmission for my [redacted] sent from [redacted] - shipping was high and the transmission was bad. I had it installed by a licensed, certified auto mechanic (at considerable expense). Transmission was garbage. Bands shot (made trans fluid black). Contacted [redacted] in Customer service who demanded a statement be faxed from my mechanic before she would discuss replacement. For a month she has given me the run around and required 5 re-faxes. Clerly this company is dishonest and the warranty is "lip service".Desired Settlement: I want a replacement per the warranty (Woodfins pays the shipping this time) or a refund (of shipping too!). $565 paid to Woodfins for a bad transmission and the worst customer service EVER.

Business

Response:

Woodfins, LLC received correspondence from your office regarding Case ID [redacted]. Woodfins, LLC. Warranty Validation and documentation required to file a warranty claim has been copied/pasted below for review as this outlines the paperwork requested from the customers Mechanic. By no means is this in place to avoid our responsibility in honoring our warranty but a means to verify what is required was actually performed upon installation. Included below is a chain of emails exchanged with the customer and resolution and refund details which were agreed to today as well. The customer has been refunded in full although we never received the required paperwork. Proof of the refund processed today is outlined below in the email sent to [redacted] today. If I can provide any further information please let me know.

Thank You,

Customer Service Supervisor

Woodfins.com

[redacted] opt. *

WARRANTY VALIDATION PROCEDURES

Review: I ordered a repair part Front Lower Control Arm for my [redacted], from this company on August 13,2014. When I received the part it was in unusable condition, it was bent to no repair. I called the company and spoke to a lady named Jordan, they informed me to send them pictures of the part. I sent them four pictures and a copy of my sales invoice September 5th, 2014 .She also told me that I would receive a shipping label in 3 to 5 days to send the part back to them, and that I would receive a refund for the broken item. I have not received any items in the mail, nor have I been able to get in touch with them since. The price was $117.48 I have called and sent this company several phone calls and emails and I have yet to get a response from them.Desired Settlement: I will send them the bad part back, and I want my money refunded in full.