Woodford Bros, Inc.

Some months back, I wanted to retrofit part of my basement as an exercise roomSomeone named David B*** came from Woodford to do his sales pitchWhen I asked him about the off-gassing/possible toxicity of some of the materials he was suggesting, he had no idea - though at a certain point he seemed to be starting to make things upFinally, he said he would research it and get back to me with more informationHe never didI called him to follow up, he said that he would get back to me, and that was the last I ever heard from him

Very happy with the work and Stephen and his crew were very professional, polite and respectful of me and my property

This company was very professional when it came out to examine my property damage to provide me with an estimateAs he left the contractor told me he would provide and estimate within one business dayHowever, it's several weeks later and still no estimateI even called and reminded them twice

Woodford Brothers installed a remediation system in a home we purchased (closed on September 25, 2017)The vent pipe was foot above a bedroom window (code requires either 10' lateral distance or 2' vertical distance from any opening, such as window)Woodford Brothers added an extension that was too high (over 5'), and the wind blew the pipe around, so now the radon is discharging close to the bedroom windowI contacted Woodford Brothers and was told it would be repaired on Oct 6thNo one cameI called on Monday, Oct 9th, and was told it would be repaired this week before Wednesday, Oct 11thThe pipe is still hanging, blowing radon gas close to the bedroom window, creating a code violationI'm tired of calling Woodford Brothers, so I hope this complaint will spur them into action

In September of I retained Woodford Brothers Construction to analyze and repair my settled front steps They determined that the best course of action was to lift the steps using their "Poly Level" technique Woodford Representative, Rob M*** provided an estimate in writing for the amount of $2, In addition, Rob quoted a price of $per pound of additional fill (if required beyond his estimate)
The job performed not only did not lift the stairs, but left my stairs with a horrid stench, permanent stains on the stairs, and solidified "foam" protruding from the lower portions of the steps In addition, I was charged an additional $for Poly level used above and beyond the quoted amount
Company president, Tom Woodford and I spoke briefly on the phone after the job, and while apologetic, he offered no alternative other than to come back and lift the stairs at a "nominal fee" The nominal fee was $1,additional plus additional costs based on what they might

Woodford Brothers installed a remediation system in a home we purchased (closed on September 25, 2017)The vent pipe was foot above a bedroom window (code requires either 10' lateral distance or 2' vertical distance from any opening, such as window)Woodford Brothers added an extension that was too high (over 5'), and the wind blew the pipe around, so now the radon is discharging close to the bedroom windowI contacted Woodford Brothers and was told it would be repaired on Oct 6thNo one cameI called on Monday, Oct 9th, and was told it would be repaired this week before Wednesday, Oct 11thThe pipe is still hanging, blowing radon gas close to the bedroom window, creating a code violationI'm tired of calling Woodford Brothers, so I hope this complaint will spur them into action

The Woodford Team of Bill, Mike, and Wayne just finished work on our barn todayFrom start to finish, this team attended to our barn restoration project with the highest degree of professionalismOur barn (built in 1887) was brought back to life, and we couldn't be more thrilled with the results! Not only were we kept updated on the progress each day, but always welcomed when we would pop in to take a sneak peakI grew up in a family that ran a successful construction company for almost years before my father passed awayI saw the care my father always invested in all his site projects, and the unique challenges that went with rehabbing/restoring existing historic structuresThis Woodford team offered that same care from start to finish, and managed every one of those challenges with great skill, care, and professionalismI highly recommend this team, and am more than happy to write this review in support of their ongoing work

We put an addition on our house which is on a cement slab years ago which began to sink after years what a night mare! Woodford Brothers saved my house they are awesome Mr Pdid the job and he was wonderful I can't say enough good things about themI made him tell me stories of houses he fixed that were worse than mine just to ease my mind Lol! The whole crew was great only thing I might have them do different is use painters tape for plastic on walls not duct tape ha ha

Very happy with the work and Stephen and his crew were very professional, polite and respectful of me and my property

Mr *** called to say the complaint was resolved

This is a great company to work with from beginning to endThe technician’s, sales, and office personnel are helpful and friendlyWoodford Brothers stand by a very high quality product and experience

We were told Woodford Brothers did "excellent work" from a friend and they came highly recommended We hired them to reseal the foundation of our house and the entire process was a disaster They damaged the house several times with their heavy machinery requiring us replace our gutters and do repairs on our log cabin On top of their careless treatment of our home, their crew installed the cleanout drains and didn't tie them into the system, leaving them to need to dig it all out and do it all over again Communicating with them has been a nightmare, and everyone at the company is short and rude to us when we talk to them, often making us feel as though it's our fault that they did such a terrible job We would never recommend this company to anyone

I had signed a previous contract which stated a very much more detailed procedure and a cost of $ They found out that the actual project was going to be much less They ended up adding two post extensions but still charging me $ I foolishly signed the agreement because
I trusted Dan Gibbons, the representative After talking to others, I was told I was totally ripped off They said the job should have cost $at the most I know I signed off and probably have no recourse but I just don't want anybody else to be taken in by what I consider unscrupulous agents

We were told Woodford Brothers did "excellent work" from a friend and they came highly recommended We hired them to reseal the foundation of our house and the entire process was a disaster They damaged the house several times with their heavy machinery requiring us replace our gutters and do repairs on our log cabin On top of their careless treatment of our home, their crew installed the cleanout drains and didn't tie them into the system, leaving them to need to dig it all out and do it all over again Communicating with them has been a nightmare, and everyone at the company is short and rude to us when we talk to them, often making us feel as though it's our fault that they did such a terrible job We would never recommend this company to anyone

We just wrapped up a big project, big for us, and couldn't be happier with the workers and the CompanyDave has been a great help clarifying all issues and the foreman Steve has kept up up to date with every move they are makingThe workers Joey and Tony were polite and made every effort to keep the dust and dirt to a minimumHard thing to do in bad weather and a dirt floored crawl spaceThey have installed an air filtration system as well as lining the entire space with insulating materialsThe musty odor a crawl space produces is almost gone within hours of instillationWe added some additional work requests and they were able to fit those items in without having to reschedule, AND they completed all items in the time they committed toThirty years ago they added a large addition to our house and did such a magnificent job, we couldn't think of any other company that we would of called for this projectThey also came in and reviewed some concerns with structural issues and eased our minds our problem was not nearly as troublesome as we thoughtWe are happy to, and do, refer Woodford Bros to anyone!

I have a poured concrete slab on my covered front porchOver time the end that butts up to the home has settled about 1/inchAfter reading about polylevel I decided to call woodford brosThe first estimator wasted hours of my time mostly because he was unfamiliar with his laptop and was unable to give me an idea on costHe promised to email me a price quote which he never did, nor did he call meI called woodford bros again and spoke to receptionists who always apologized and promised to get right back to meI asked to speak with the sales manager but she said she asked him and he was on another call and couldn’t speak to meHe suggested another eestimator Four days later they hooked me up with another estimator who arrived on time and was pleasantI like him and he emailed me a quote as promisedI was shocked to see a $+ estimate to raise a slab 1/2”It is literally a few hours jobIt’s not the estimators fault, it’s what Polylevel chart saysTotally crazy price for a si ple repair

We just wrapped up a big project, big for us, and couldn't be happier with the workers and the CompanyDave has been a great help clarifying all issues and the foreman Steve has kept up up to date with every move they are makingThe workers Joey and Tony were polite and made every effort to keep the dust and dirt to a minimumHard thing to do in bad weather and a dirt floored crawl spaceThey have installed an air filtration system as well as lining the entire space with insulating materialsThe musty odor a crawl space produces is almost gone within hours of instillationWe added some additional work requests and they were able to fit those items in without having to reschedule, AND they completed all items in the time they committed toThirty years ago they added a large addition to our house and did such a magnificent job, we couldn't think of any other company that we would of called for this projectThey also came in and reviewed some concerns with structural issues and eased our minds our problem was not nearly as troublesome as we thoughtWe are happy to, and do, refer Woodford Bros to anyone!

Please see attached e-mailsThe customers complaint was resolved to both parties satisfaction via discussion and a partial refundDespite the fact that our company had contractually fulfilled our obligations we agreed that the circumstance did not allow the desired result, therefore we agreed
to refund a part of the cost of the project out of a sense of fairness and to mitigate the customers concerns

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Mr. H[redacted] came and did an excellent job repairing the pipe. Thank you.  Regards, [redacted]

Woodford Bros recently (Sept. 14-16, 2016) did a renovation in our basement, replacing two primary beams, 8x10, that were rotten. We were more than satisfied, actually thrilled, with the job they did. Their estimate, and the identical final bill, was $2,000 lower than the other estimate we had gotten. The crew was punctual, efficient, and highly skilled. The repair was perfect, in fact overkill (which I like). There was hardly any disruption to our living conditions, and they cleaned up at the conclusion so that we could not even tell they had been working. They were polite and friendly, great guys. Everything about this project was top-notch. I highly recommend them.