WordPress.com

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Contact Name and Title: [redacted] Contact Email: ***@wordpress.com We appreciate your frustration, but are unable to make a refund for purchase that are older than days (the contested charges are and 605) in this case However, I am happy to add the equivalent amount ($52) to your account, to use on any purchase at WordPress.com

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Hi [redacted] , Could you please email [redacted] @wordpress.com with the date of the charge and the name on the card so we can check the status of your refund? All the best!

Complaint: [redacted] I am rejecting this response because: I tried those things and they did not work, and you cannot fix that?! Nonsense!! Sincerely, [redacted]

Hi [redacted] , For help regaining access to a WordPress.com account please submit the Account Recovery form linked below and we will be happy to help you further via private email [redacted] All the best!

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ The site liarscheatersrus.com is not hosted on WordPress.com According to the domain WHOIS info, the domain is registered through GoDaddy, and using Cloudflare DNS settings: https://whois.icann.org/en/lookup?name=liarscheatersrus.com Sites on WordPress.com always use the following domain name servers (DNS) for reference: NS1.WORDPRESS.COM NS2.WORDPRESS.COM NS3.WORDPRESS.COM Sorry I was not able to help you directly, but I hope this points you in the right direction Best wishes, [redacted] Happiness Engineer, WordPress.com

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Thank you for reaching out to WordPress.comIf you need to recover your former sites you can do so via our account recovery processThe form to initiate an Account Recovery ticket can be found at: https://wordpress.com/wp-login.php?action=recovery For more information on the general account recovery process please see: https://en.support.wordpress.com/account-recovery/ Thank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to remove the site, the recovery is uselessI still need help Final Business Response / [redacted] (4000, 15, 2015/07/17) */ Hello again [redacted] , The site at councilwomancrystalevansblog.wordpress.com is hosted on WordPress.com, but will not be taken down as it does not violate our Terms of Service (https://en.wordpress.com/tos/) If this is your site we require everyone follow our account recovery policies by filling out the form at https://wordpress.com/wp-login.php?action=recoveryLooking at our records, I see that you have done this in the past but did not reply with any of the necessary information in order for us to help you regain access If you would like to regain access to this site please fill out the form at https://wordpress.com/wp-login.php?action=recovery again and we will be happy to provide you further instructions Best regards! Final Consumer Response / [redacted] (4200, 17, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all you are violating Trademark the site is a malware program that has tagged my name and title without permission someone is stalking ny name abd title to optinize a negative storyIf it is not removed, I will add WordPress to my federal lawsuit that has been filed and accepted by a federal judge I will also contact the FTC to make then aware of these business practices and violating trademarkRemove this tag with my name and title asap

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Hi ***, I was unable to find a WordPress.com account registered to your email address, but based on your description it sounds like your sites are self-hosted using the free WordPress software available from http://wordpress.org and are not hosted with us on WordPress.comI have come to this conclusion based on the automatic updates, as WordPress.com is constantly updated while self-hosted WordPress sites upgrade periodically to the newest version of the WordPress software You can learn more about the differences between WordPress.com and WordPress.org here: http://en.support.wordpress.com/com-vs-org/ Since your sites are not hosted with us and we do not have access to them we won't be able to help you further, but we recommend contacting your web host or posting in the WordPress.org forums at http://wordpress.org/support Best regards! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The problems may also be being caused by the hosting company, alterations took place in several technical ways causing sizes of images, for example, to change

Hello, It seems that after my complaint made with the Revdex.com (# [redacted] ), the company has agreed to give us a full refund I will be awaiting the 5-business days allocated for the refund to be done (as promised on their end) and hopefully there will be no need to pursue this any further I just simply wanted to let you know this, as I don't want to waste any time when they have agreed to be compliantI will come into contact once again, if for whatever reason, there is no refund Thank you for your time and assistance [redacted]

Initial Business Response /* (1000, 5, 2016/01/18) */
The user was charged for the auto renewal of their domain mapping upgrade
We have since received a chargeback from the user and cancelled the domain mapping renewal on January 13th and a refund has already been issued

Hi ***
Thanks for your patience with your messageOur support system has recently changed and your message was delayed
I can't find a record of your transaction in our system under the email address you providedCould you please provide us with some more information about the transaction,
such as the email address or user account ID used to make the purchase?
Thanks
***
Happiness Engineer | WordPress.com | Automattic

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint* ***I am rejecting this response because: The message that I received asked for some information, but left no contact information, so I do not know how to get them their information.Sincerely,*** ***

Hi there,
This message was sent to Automattic, the parent company of WordPress.com. Since your site is hosted somewhere other than WordPress.com (using the free open-source software from WordPress.org), we don't have the server access needed to help you with that.
You can learn more
about the differences between WordPress.com and WordPress.org here:
***
Since the WordPress.org software is free and open-source, and developed by an online community of volunteers, there is no official phone number or other support channel
That error message means that one or more of your plugins aren't functioning properlyIf you're able to log in to your site's WP Admin (try adding *** to the end of your site address), you can disable the plugin from there.If the problem is preventing you from logging in, you'll need to access your site's file system directlyTo do that, log in to your web hosting account via FTP, or the file manager in your web host's control panel (if you need help with either of those, contact your host for support).Navigate to *** and delete or rename the plugin directory mentioned in the error
If you need any more help with that, the best place to ask is the WordPress.org support forums:
***
If you need help following the steps above, I'd recommend contacting your hosting provider, or contacting a consultant to help youHere's a resource for finding a consultant to help you with your WordPress installation:
***

Hi [redacted], 
WordPress.com offers live chat support 24 hours a day Monday through Friday and 8am to 4pm US Eastern Time on Saturday and Sunday at [redacted]. If all of our Happiness Engineers are unavailable or it's outside of those hours you will see the option to contact us by...

email on that page instead.
We do not offer phone support, but do have a voicemail system that allows us to follow up by email. If you don't mind could you provide the number you've been calling so I can see if it's ours and confirm that it's working if it is. Thanks!

Initial Business Response /* (1000, 5, 2015/06/30) */
HI [redacted] - I'm WordPress.com support staff. Can you please email "[redacted]" at [redacted]@wordpress.com? I will be happy to help you out with this. Thanks!
Initial Consumer Rebuttal /* (2000, 8, 2015/07/04) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
I am awaiting response from the support staff before I can mark this resolved. I sent an email to the email address provided.

Hello,
It seems that after my complaint made with the Revdex.com (# [redacted]), the company has agreed to give us a full refund.
 
I will be awaiting the 5-10 business days allocated for the refund to be done (as promised on their end) and hopefully there will be no need to pursue this any further....


 
I just simply wanted to let you know this, as I don't want to waste any time when they have agreed to be compliant. I will come into contact once again, if for whatever reason, there is no refund.
 
Thank you for your time and assistance.
 
[redacted]

Initial Business Response /* (1000, 5, 2016/01/15) */
The site liarscheatersrus.com is not hosted on WordPress.com.
According to the domain WHOIS info, the domain is registered through GoDaddy, and using Cloudflare DNS settings:...

https://whois.icann.org/en/lookup?name=liarscheatersrus.com
Sites on WordPress.com always use the following domain name servers (DNS) for reference:
NS1.WORDPRESS.COM
NS2.WORDPRESS.COM
NS3.WORDPRESS.COM
Sorry I was not able to help you directly, but I hope this points you in the right direction.
Best wishes,
[redacted]
Happiness Engineer, WordPress.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

If you aren't able to provide any of the information requested by the Account Recovery form (an email from the email address with which the blog was registered, a transaction ID, or the original activation link), I'm afraid we won't be able to help you recover the account.
We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users' accounts.If you want to start blogging again, you can create a new account by signing up here:[redacted]

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@wordpress.com
We appreciate your frustration, but are unable to make a refund for purchase that are older than 180 days (the contested charges are 240 and 605) in this case.
However, I...

am happy to add the equivalent amount ($52) to your account, to use on any purchase at WordPress.com