WordPress.com

This payment has since been refunded in full after receiving the information needed to verify the customer’s credit card number. If you require further help or information, please reply to one of our previous messages regarding this issue.

Initial Business Response /* (1000, 5, 2015/06/10) */
Thank you for reaching out to WordPress.com. If you need to recover your former sites you can do so via our account recovery process. The form to initiate an Account Recovery ticket can be found...

at:
https://wordpress.com/wp-login.php?action=recovery
For more information on the general account recovery process please see:
https://en.support.wordpress.com/account-recovery/
Thank you.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to remove the site, the recovery is useless. I still need help.
Final Business Response /* (4000, 15, 2015/07/17) */
Hello again [redacted],
The site at councilwomancrystalevansblog.wordpress.com is hosted on WordPress.com, but will not be taken down as it does not violate our Terms of Service (https://en.wordpress.com/tos/).
If this is your site we require everyone follow our account recovery policies by filling out the form at https://wordpress.com/wp-login.php?action=recovery. Looking at our records, I see that you have done this in the past but did not reply with any of the necessary information in order for us to help you regain access.
If you would like to regain access to this site please fill out the form at https://wordpress.com/wp-login.php?action=recovery again and we will be happy to provide you further instructions.
Best regards!
Final Consumer Response /* (4200, 17, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all you are violating Trademark
the site is a malware program that has tagged my name and title without permission someone is stalking ny name abd title to optinize a negative story. If it is not removed, I will add WordPress to my federal lawsuit that has been filed and accepted by a federal judge
I will also contact the FTC to make then aware of these business practices and violating trademark. Remove this tag with my name and title asap

Initial Business Response /* (1000, 5, 2015/11/23) */
Hi [redacted],
WordPress.com Happiness Engineers are available for all paid users from our support site at https://en.support.wordpress.com/contact/. Live chat support is available there from 9-8pm EST as well as availability at some other...

times with limited exceptions like holidays. If live chat is unavailable for any reason you will see a form to contact us by email instead.
On the form you will need to enter a summary of your question or problem. If the suggestions don't help there will be a button at the bottom reading "Get in Touch with Support" that will get you in touch with a Happiness Engineer.
If you prefer email you can also reach us directly by emailing [redacted]@wordpress.com.
I hope this helps, but if need anything further feel free to contact us directly. Cheers!
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As with the orginal complaint the support address provided in the reply leads to a question prompt with no direct access to support. As with the email address provided in this reply, no where to be found on the site. I stand by my orginal accusation that Wordpress is purposely hiding any contact information. [redacted] L. "happiness engineer" as admited in a chat session that they are changing support page, and they don't publish their email support because of spam. Copy of conversation can be provided on request
Final Business Response /* (4000, 9, 2015/12/01) */
As stated in the original reply, on the contact form at support.wordpress.com/contact you will need to enter a summary of your question or problem. If the suggestions don't help there will be a button at the bottom reading "Get in Touch with Support" that will get you in touch with a Happiness Engineer either via live chat or email.
All the best!

Hi [redacted], 
For help regaining access to a WordPress.com account please submit the Account Recovery form linked below and we will be happy to help you further via private email.
[redacted]
All the best!

Complaint: [redacted]I am rejecting this response because:
As stated, that is exactly what I tried and could NOT do it.  So, now you are wasting more time.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I tried those things and they did not work, and you cannot fix that?!  Nonsense!!
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/01) */
Hi [redacted],
Could you please email [redacted]@wordpress.com with the date of the charge and the name on the card so we can check the status of your refund?
All the best!

Initial Business Response /* (1000, 5, 2015/08/12) */
Hi [redacted],
I was unable to find a WordPress.com account registered to your email address, but based on your description it sounds like your sites are self-hosted using the free WordPress software available from http://wordpress.org and are not...

hosted with us on WordPress.com. I have come to this conclusion based on the automatic updates, as WordPress.com is constantly updated while self-hosted WordPress sites upgrade periodically to the newest version of the WordPress software.
You can learn more about the differences between WordPress.com and WordPress.org here:
http://en.support.wordpress.com/com-vs-org/
Since your sites are not hosted with us and we do not have access to them we won't be able to help you further, but we recommend contacting your web host or posting in the WordPress.org forums at http://wordpress.org/support.
Best regards!
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The problems may also be being caused by the hosting company, alterations took place in several technical ways causing sizes of images, for example, to change.

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi there!
In respect to the complaint received from this WordPress.com user:
- The domain mustaschworld.com was originally mapped on XXXX-XX-XX
- It was then canceled on XXXX-XX-XX
- Then mapped again on XXXX-XX-XX with Auto Renew...

set and payment details stored
- It then auto-renewed as scheduled on 2015-08-24 (30 days before expiry)
- User contacted us on XXXX-XX-XX and was refunded the full amount $13 on the same day
We have been in contact with the user via email and live chat. We log all actions taken on the account, and auto-renew was still enabled, with payment details stored to process the auto-renew. The actions that the user say were take to disable auto-renew and remove payment details were not taken.
All money was immediately refunded on contact, completing the request.
Kind regards
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Contrary to their own policy, I received NO email notices of the upcoming renewed domain mapping charge, this charge came out of nowhere and I received only an email after the charge had been made! And my payment details were absolutely NOT stored by me on your website! They had been completely removed to prevent this very situation from occurring. Wordpress.com left my pay info stored on their servers, because I left no such info on any part of their website accessible to me.
X-XX-XXXX There were NO payment details stored on their website, this is simply a lie. As I said, I would not ever do this, that is not my policy only for this website, it is my policy for EVERY website I have transactions on to prevent this very thing from happening. The payment renewal option on or off should not have any bearing on this simply because there was no payment option left on the website, therefore Wordpress.com should not have been able to charge me. If anything I should have received emails stating time was coming due for me to renew domain mapping if I desired to. I received no such emails.
On Aug XX XXXX when this charge occurred I went directly to the website to check this very thing. There was and still is absolutely NO pay info on your website, I have not touched it. There is no other way to describe this than a bald faced lie. Wordpress.com is lying. [redacted] of Automattic, Inc. apparently allows his employees to lie in this manner when it comes to taking money from customers any way he can.
This is like a typical non-response I received in emails from them, I have gotten zero questions answered. And the one they did answer was a bald faced lie, such as it was in the live chat as well. I still have all of the emails AND a copy of the live chat to prove that.
I would like an explanation as to why they retained my pay info on their server when I had removed it 9mos. prior, why I was never sent the typical email notices of the impending domain mapping charge, why a PayPal reference number is on the email receipt when I have nothing to do with them, and why they felt the need to lie and tell me their records show my info is still there when I know for a fact it is not. An apology would be nice as well.
Final Business Response /* (4000, 9, 2015/09/04) */
* The charge was refunded promptly. The upgrade they purchased has been removed and will not renew again.
* Our records indicate that Auto-renew was not disabled at the time of renewal. Auto-renewals use the same payment method used at the time of purchase while enabled. It can be disabled at any time to cancel the renewal or change the payment method. Auto-renew was later disabled after the payment was made.
* PayPal is our primary payment processor, some communications may include a PayPal Transaction ID for reference and identification.
* Email reminders of a pending charge are sent out 60 days and 30 days before renewal and we've recently added reminders at 5 days and 1 day before renewal. In this case the emails did not arrive or were not seen by the user. Upgrade status is always available on the user dashboard at any time.
* All communications were answered in a timely fashion prior to this complaint.
Final Consumer Response /* (4200, 11, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not dispute the auto renew setting on the domain; in the emails sent to and from Wordpress reps that is clear, as well as here, because I could not be 100% positive I had turned it off.
The problem I have with it however, is the fact that ALL pay info has been completely removed from your website since no later than Dec 2014 on my end, yet I was told in a live chat with a rep it was not, hence my claim they lied. That shady area, where Wordpress knows my pay info is still there when on my end the website shows it has been completely removed, needs not only a statement making that fact clear on the Billing page or better yet a change to actually completely removing the info as it states on that page, as well as reminder emails to be sent out to the customer to avoid situations such as this.
Several complaints on the Wordpress Billing section of the forums confirms this very situation that happened to me.
This PayPal reference number is a major question in this dispute I could not understand was not being answered, and I still don't understand why it took all of this time to get a clear reply for not only this but all of my questions; on my end it appeared as if they were deliberately avoiding answering these perfectly reasonable questions, and most of this could have been resolved before it came to the Revdex.com.
I recently received another email from the parent company of Wordpress, Automattic, Inc., and this is their response to that:
"It sounds like you didn't see or didn't receive these reminders. I've had that happen with services, and it's frustrating. We do attempt to send the reminders though to avoid this sort of frustration."
I know that, I don't even know how many times they have stated that, but that does not change the fact that I never received even one of these email reminders they claim to send out.
And it may have been only a $13 charge, but that $13 they insisted on getting with no prior notice sent to me had the very real potential to be financially devastating to me from overdraft charges at my bank. It would have gone beyond simply 'frustrating' as the claim in the email from the rep said. That is why I have been so furious at not getting simple questions answered, and have sometimes replied very angrily to emails received. They would not have helped me in correcting this situation that would have exploded on my end had there actually been that overdraft, this I already knew.
Throughout this entire dispute between myself and Wordpress, all I wanted was basically questions answered, that's it. I had sent nearly one dozen emails back and forth with their staff, and they deliberately kept avoiding answering these questions I had a right to ask with info I had a right to know. And considering they thought they had a right to go into my bank whenever they felt the need to remove funds, I demanded answers to those questions, several times responding angrily at being stonewalled in response.
They actually had the nerve to say I needed to treat them with respect after a heated exchange; I had to remind them their deliberately avoiding my simple questions was the same disrespect they received from me in return in several emails. You give no respect, you get none from me.
What it comes down to after all of this is, this entire situation could have been avoided had I received the email notices of impending charges they claim get sent out, but I never did. And the only response I received from them was basically 'Eh, it happens.' I don't want any money, but I think the very least Wordpress and Automattic Inc. can do to make this right, is offer a simple apology for causing this whole mess. I have yet to receive one. I've done everything on my end I was supposed to do, they were the ones who failed a former customer.