World Capital Management

Thank you for giving OnDeck the opportunity to review [redacted] ***’s commentsOnDeck reviews all feedback, both positive and negative, for training opportunities and product improvements[redacted] is currently on her second loan with OnDeck, and based on recent conversations with [redacted] she is in the process of completing her loan terms with OnDeck and closing the accountOnDeck wishes [redacted] success with her businessThe OnDeck Customer Service team is available for any assistance if [redacted] has any further requests Sincerely, Eric L [redacted] OnDeck – Director of Customer Service

Thank you for giving OnDeck the opportunity to respond to [redacted] regarding OnDeck’s request for supporting documentation related to her OnDeck loan application We are happy to provide additional information [redacted] submitted an application for a loan from OnDeck, and as part of the application process OnDeck was not able to verify some of the information provided by [redacted] on her application During the loan application process, if verification is not completed, OnDeck will request supporting documentationIf [redacted] was interested in continuing the loan application, these documents would be required [redacted] chose to not provide that information, and OnDeck did not move forward with the applicationOnDeck appreciates the feedback that [redacted] provided concerning her OnDeck Sales Representative Providing an outstanding customer experience is paramount to our company philosophy, and OnDeck will review the comments and provide training opportunities if appropriateOnDeck is committed to providing the best possible experience for our customers Our team is available for assistance if [redacted] has any further requestSincerely, Eric L [redacted] OnDeck – Director of Customer Service

Thank you for giving OnDeck the opportunity to respond to [redacted] s complaint concerning his denied loan application with OnDeck Capital Upon receiving this complaint, we reviewed our records about the situationOur research indicates that [redacted] did not meet our minimum underwriting requirements at the time of his loan application OnDeck loans are based on historical and current business performance Future or potential performance is not used to determine loan eligibility OnDeck appreciates feedback on our service levels and will review any historical calls [redacted] had with an OnDeck Loan Specialist OnDeck’s goal is to provide clear communication on any loan decision, and if a training opportunity is recognized we will address that with the loan specialistAlthough [redacted] did not meet our underwriting requirements at the time of his application, he is welcome to reapply within days of the declineOnDeck is committed to providing the best possible borrowing experience for our customers [redacted] is a website specifically created, by us, to assist business owners in learning about financing and we recommend this as a resource to all merchants Sincerely, Eric L [redacted] OnDeck – Director of Customer Service

Thank you for giving OnDeck the opportunity to respond to [redacted] ’s request that he stop receiving any further OnDeck solicitations or marketing materialsI can confirm that OnDeck has removed [redacted] ’s address from all future marketing communicationsThe address we had on file for [redacted] is on Bartholomew StreetIf this address is incorrect, [redacted] can contact our OnDeck Customer Service team at ###-###-#### to provide his correct address to be added to our Do Not Mail listThank you very much for letting us know about [redacted] ’s concerns, as we wish to accommodate his requestSincerely, Eric L [redacted] OnDeck – Director of Customer Service

Thank you for giving OnDeck the opportunity to respond to [redacted] request to review the terms for his loan, and his request for a lower interest rate on his OnDeck Business Loan We regret any confusion [redacted] may have experienced, and have completed our review of the caseOnDeck reviewed all of the communications between OnDeck and [redacted] ***During this review OnDeck found no instance where [redacted] was provided the wrong information concerning the OnDeck loan or the OnDeck renewal policy Furthermore, in order to resolve this matter, OnDeck provided [redacted] a substantial discount on his original loan, as well offered a substantial further reduction on his interest rate if he were interested in renewing his current OnDeck loan These accommodations and reductions were based on numerous communications with [redacted] and our OnDeck Sales team [redacted] appears to not accept or agree to these multiple accommodations OnDeck is committed to providing the best possible lending experience to all our merchants In this instance, unfortunately, it appears that we will not be able to meet the requirements that [redacted] is requesting [redacted] may contact our Customer Service team at ###-###-#### for any further questions Sincerely, Eric L [redacted] OnDeck – Director of Customer Service

We appreciate [redacted] contacting us once againAs mentioned in our early response, [redacted] would have to contact [redacted] directly to further discuss her account and any other questions she may have [redacted] 's account is no longer active with OnDeck [redacted] ’s Contact Information: Phone: ###-###-#### Fax: ###-###-#### [redacted] ***

Att: New York Revdex.com Dispute Resolution ServicesThis is in reference to complaint # [redacted] from [redacted] Upon receiving this complaint, we reviewed our records about the situationMrSimuel’s loan with OnDeck had been transferred to a third party for payment collection Subsequent to this transfer, [redacted] sent a check to OnDeck in the amount of $ Unfortunately, due to system and process limitations, the $could not becredited directly by OnDeck to the third party We regret the confusion [redacted] had with the payment process and recognize he was unsatisfied with the turn-around time he experienced in receiving the funds back to his account.On September ***, we returned the $to [redacted] ’s account*** [redacted] can now deal directly with the third party collection firm.We are committed to providing the best possible experience for our customers, and we regret the time it took for OnDeck to resolve this issue for [redacted] In addition, as a result of this situation and our commitment to improving our customer experience whenever possible, we have updated our processes with our third-party partner and will be able to transfer customer payments in the future.Please let me know if I can be of any further assistance.Sincerely,Eric L [redacted] Director of Customer Service

Thank you for giving OnDeck the opportunity to respond to [redacted] We are happy to answer [redacted] ’s questions concerning his recent loan application [redacted] has requested that all of his personal information, application data, and his OnDeck account be deleted from our system Consumer Financial Protection Bureau Regulation B outlines the rules that lenders must adhere to when obtaining and processing credit information One of the codes of Regulation B is that all information concerning and related to any business loan application must be held for a minimum of months We are unable to delete [redacted] ’s account based on this federal regulationOnDeck appreciates the feedback provided by [redacted] related to his contact with an OnDeck loan specialist OnDeck’s goal is to provide a professional experience for any communication with OnDeck We will review the phone call and if a training opportunity is recognized we will address that with the loan specialistThank you very much for letting us know about [redacted] ’s concernsOur Customer Support team is available for [redacted] if he has any other questionsSincerely, Eric L [redacted] Director of Customer Service - OnDeck

Dear [redacted] , Thank you for giving OnDeck the opportunity to respond to [redacted] concerning her recent payment issueUpon receiving this complaint, we reviewed this complaint and our corresponding records about the situationOn December **, 2016, OnDeck reached out to [redacted] ’s in regards to her owed balance on her term loan OnDeck has provided [redacted] with the details around her questions and concerns In our correspondence with [redacted] OnDeck has provided both a resolution with the supporting documents to help her understand our payment processing and a timeline of any and all applicable refundsOndeck recognizes the confusion the [redacted] experienced, and based on [redacted] ’s feedback we have updated the language in our communications We believe that we have addressed all of [redacted] concerns If there is anything else that is needed, we are happy to discuss with [redacted] Sincerely, Eric L [redacted] Director of Customer Service – OnDeck

Thank you for giving us the opportunity to respond to this customer’s comment, OnDeck appreciates their suggestions As mentioned, in the customer’s comments, OnDeck currently does not offer the payment structure and terms they are requesting As OnDeck continues to expand our product offerings, we will pass on these suggestions to our development teamWe can confirm that OnDeck is reporting their business credit to the credit bureausIf it is not showing in their business credit profile, we ask that they provide us with a full credit report to determine the cause of the issueOnDeck Customer Service is available for assistance at ###-###-#### option OnDeck is committed to providing the best possible borrowing experience for our customersWe've lent over $5B over the past years and hear from customers that financing has helped their businesses grow; ultimately, we believe it's important for each small business owner to decide what type of financing is best suited for themIf the customer would like to discuss further, they may contact us at [redacted] or the number listed above Sincerely, Eric L [redacted] Drof Customer Service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I think the options given by the business are not acceptable and are not favorable to me, the consumer. I am summarizing the issues once again for your kind review:1. I took a loan of 40,000$ in 2014. Ondeck added a interest (or fee) of $7,600 immediately. So the loan due became 47600 on second day of funding the loan. After 6 months they have collected ~$5100 interest which is almost equivalent to 25% interest. This information was never made clear to me. So, the interest they are mentioning in the contract which is 19% is not accurate. The fair thing to do is that, I need to be refunded the difference. .2. The second issue I have is with the renewal. Either their employees or their representatives have promised me verbally over the phone, 9% of interest by renewal time for the remaining $3,600. If I made my payments on time, I was also promised more loan amount. Unfortunately, I do not have any proof of this conversation. Ondeck seem to have recorded all the conversations but they never presented me with the conversations. However, the reality is as follows:a) My business is doing really well compared to the time when I took the loan. Apples to Apples, I am eligible for more loan amount.b) I did get an offer for double the loan amount but unfortunately the interest rate remained at 19% and similar terms. (More interest upfront)c) I got another offer for same loan amount but the interest rate is 11% (after multiple unprofessional negotiations)d) I offered to payoff the loan for the remaining principal balance but this was not acceptable to Ondeck, because they want to milk more from a hardworking small businessThe fair thing to do is either allow me to pay off the remaining principal without any more exhorbitant interest or offer me higher loan with 9% interest.Following are the names of the employees and their representatives who worked with me.Taylor Buske - renewal specialist, Ondeck Keith Cashman, Ondeck Not sure when he came in but he was involvedBlake Eddington - probabaly was new loan specialist, OndeckSara Beekman - Snapcap, who I think was the first person to contact me Please note: I am willing to work with Ondeck for a reasonable offer. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They received paperwork/bank statements and letter of explanation regarding their policy to assist with temporary payment reduction and no return calls or email were sent as to whether the arrangement was accepted or a counter offer Request either loan to be reinstated with original payments or continue to pay via ALL TRAN and to be removed by [redacted] per ondeck instructions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for giving OnDeck the opportunity to respondOnDeck is happy to accommodate this request and have now removed the business name from any further OnDeck marketing materials being mailed to the business addressUnfortunately, the email address that was used to submit the complaint is not authorized on this accountAt this time we are unable to add the business to our Do Not Call listHowever, the account holder [redacted] ***, may contact OnDeck Customer Service directly to authorize this request as there is no 3rd party authorized on this accountThe business may receive additional marketing material since they are often sent out weeks in advanceOnDeck Customer Service is available for [redacted] if he would like to authorize this request or if he has additional questions at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory for what they offeredI did accept the gift cards so technically the matter has been resolvedThey did rip me off of over $dollars still, but there is nothing I can do! I also believe that the way they do business of only offering a settlement when you ask for one with a hour period hard deadline is bad business practice Sincerely, [redacted] ***

Thank you for giving OnDeck the opportunity to respond to [redacted] concerning his denied loan application with OnDeck Capital Upon receiving this complaint, we reviewed our records about the situationOur research indicates that [redacted] did not meet our minimum underwriting requirements at the time of his loan application Although [redacted] has had previous loans with OnDeck, any new loan takes into consideration both historical and current business performanceOnDeck appreciates and will review the communications [redacted] had with his OnDeck Loan Specialist OnDeck’s goal is to provide clear communication on any loan decision, and if a training opportunity is recognized we will address that with the loan specialistAlthough [redacted] did not meet our underwriting requirements at the time of his application, he is welcome to reapply within days of the declineOnDeck is committed to providing the best possible borrowing experience for our customers BusinessLoans.com is a website specifically created, by us, to assist business owners in learning about financing and we recommend this as a resource to all merchants Sincerely, Eric L [redacted] OnDeck – Director of Customer Service

Thank you for giving OnDeck the opportunity to respond to [redacted] ***’s comments about receiving marketing materials from OnDeck After researching the issue, OnDeck recognized that [redacted] ***’s original request had a slightly different address than what was used in the most recent mailing Due to the addresses not matching, the new mailing was not removed from our distribution I can confirm that we have now included both addresses into our Do Not Mail database As mentioned to [redacted] earlier, our marketing materials are often sent out weeks in advance, and there is the possibility that [redacted] may receive one or two more pieces of marketing from OnDeckBut, we now currently list in our system two addresses for [redacted] that are included in our Do Not Mail list Thank you very much for letting us know about [redacted] ***’s concerns Our Customer Support team is available for [redacted] if he has any other questions Sincerely, Eric L [redacted] Director of Customer Service - OnDeck

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My point exactlyOn Deck keeps repeating the same talking pointsAnd if Revdex.com is going to continue an A+ rating with the bureau then the complaints must be resolved to the customers satisfaction Andrew can get upset all he wants, but if its not for loyal customers like us and countless others that never complain where would that leave competition and the customer? My business does not have declining sales we've had our best year ever and as much as he wants to be discrete this "professional" is being quite the oppositeOndeck should reevaluate if this is the person they want rudely responding to good paying customers in this mannerBe well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] :This is in reference to a rebuttal from complaint # [redacted] from [redacted] *** ***. Thank you for giving us the opportunity to respond.I can confirm that we have removed [redacted] from our database, removed his address from our mailing list, and added his phone number to our “Do Not Call” list. We hope that we have accommodated *** ***’s wishes to be completely removed from receiving any marketing materials from OnDeck.Sincerely,*** L [redacted] Director of Customer Service

Thank you for giving OnDeck the opportunity to respond to [redacted] I’m happy to answer [redacted] ’s questions [redacted] ’s loan with OnDeck originated on September ***, for a total payback amount of $187, [redacted] defaulted on the loan by not making payments as required After default, OnDeck sold [redacted] ’s past due balance of $143,to CACH, LLC on July ***, OnDeck can confirm the UCC relative to [redacted] ’s loan was terminated on October ***, after confirming with CACH, LLC that a settlement agreement was reached between [redacted] and CACH, LLCOn that same day, OnDeck emailed [redacted] a confirmation and copy of the UCC termination for his recordsNow that a settlement arrangement has been fulfilled between [redacted] and CACH, LLC, [redacted] will need to contact CACH, LLC directly to inquire about the current status of any credit reporting by CACH, LLCThank you very much for letting us know about [redacted] ’s concerns OnDeck Customer Service is available for any further assistance, and we hope that [redacted] finds a resolution directly with CACH, LLC on any outstanding issuesSincerely, Eric L [redacted] Director of Customer Service - OnDeck

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]