World Mail Direct USA, LLC

Mr [redacted] initiated an extended service contract with World Mail Direct on August 21st, During this call, Mr [redacted] agreed to all terms and conditions stated in the contract On September 14th, 2017, Mr [redacted] contacted World Mail Direct requesting cancellation of this contract Cancellation procedure as stated within the contract was explained to him at this time Mr [redacted] 's contract was cancelled as of October 19th, upon receipt of the letter of cancellation A full refund of $has been mailed to Mr [redacted] .We apologize for any inconvenience Mr [redacted] has received and hope to show this matter as resolved If any further information is needed, it will be happily provided.Sincerely,Customer Service

Ms [redacted] set up coverage with World Mail Direct on March 22nd, She called to cancel her coverage on April 17th Cancellation procedures were explained to Ms [redacted] on this date Cancellation process was completed on May 8th On June 9th a refund check, numbered [redacted] , in the amount of $has been mailed to the address on file All funds Ms [redacted] had paid to World Mail Direct have been refunded in full We hope to have this matter resolved If additional information is required, it will be happily providedSincerely, World Mail Direct

After reviewing the call, we found out that this entire complaint is nothing more than a lieThe call lasted minutes, never did anyone get rude with them They were yelling and cursing at my customer service team, they never asked for a manager eitherWe canceled her out on that phone call and tried to explain that to her but they wouldn't stop yelling and listen to the rep helping themThis customer is canceled out

We are sending Mr [redacted] refund out todayHe should receive the check early next weekWe apologize for the delay

We do apologize for the delay in your refund Your policy was canceled on 2/22/ Due to a recent system update the status of your refund showed it was pending/in process However, due to an internal error it was not released with the outgoing refunds Upon correction of this issue we have mailed you a refund for the amount of $in the form of a check, number [redacted] .We again apologize for any inconveniences you may have received If any further information is needed, it will be happily provided

Contact Name and Title: [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: ***@worldmail-direct.com Customer was cancelled on Aug 4thRefunds do take up to days to process, however he was refunded on Aug 14th in the amount of $to his MC

The refund check has been cut and sent out to the customer in the amount of $ We do apologize for the delay and any inconvenience this may have caused

We just processed this cancellation and we will be sending out this refund in full by next week

Mr [redacted] initiated a vehicle service contract with World Mail Direct on February 24, Upon activation, all terms and conditions including price and payments were disclosed and verbally agreed upon On March 3rd, Mr [redacted] called and spoke with a customer service representative During the call these terms and conditions were again reiterated, and Mr [redacted] agreed to continue the contract No further communication was had until the receipt of this complaint Upon receiving this complaint we have reached out to Mr [redacted] several times to clear up any misconceptions or confusion We have been unable to connect with Mr [redacted] and at this time will be honoring his request for cancellation and refund Written cancellation and refund confirmation will be emailed to Mr [redacted] at the provided email address of: [redacted] .We do apologize for any inconveniences Mr [redacted] may have received We do hope to have this matter resolved and if any additional information is needed it will be happily providedSincerely,World Mail Direct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I get the refund check week of May and it doesn't get delayed. Thank you
Sincerely,
*** ***

Mavaro Solutions is out of businessWe will contact the consumer and discuss getting her refund to her ASAP

Ms*** *** initiated a vehicle service contract with World Mail Direct on August 1st, 2017. Ms***'s contract was then cancelled on August 11th, 2017. Normally, a check would be mailed, for any refund due, to Ms***. However, due to an internal error the check was never
issued. In order to expedite the refund, a credit of $was issued to the card used in the original transaction on October 10th, 2017. At this point all money collected from Ms*** has been refunded. We hope to have this matter resolved and apologize for any inconvenience to Ms***. If any further information is needed, it will be happily provided

Initial Business Response /* (1000, 5, 2015/11/17) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@worldmail-direct.com
We have tried to explain that we have a new coverage that will cover the inch lift but we couldn't get a hold of the
*** After we received the request to cancel we told them we needed the exact milesWe didn't hear back from the so we couldn't calculate their refundFinally got the miles from the and we attempted to offer them the coverage that covers the lift and we haven't heard backWe have sent them a refund check in the amount of $check number is XXXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance!!!!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe company sent me back 807$ I am satisfied I don't know how to go online
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@worldmail-direct.com
We have called Ms.*** over times to have this matter taken care ofWe left VM after VM with no response backWhen
she finally called into us we tried to explain that we need her miles in order to issue a refundShe got upset and asked for a manager, when she was told he wasn't available she started to raise her voice and she hung upWe called her back with no answer againWe have finally got a hold of her and she says she will be calling us back today the 14th of Sept with the current miles so we can issue her refund to herAs far as her saying that this was a powertrain coverage its not, every email that was sent to her was new car coverage and they are in great detail tooOnce we speak to her and get the mile I will issue her her refund check

This contract was backed out on 7/17/and the refund was credited back to the card on file on the same dayWe apologize for the misunderstandingIf there is anything else that we can help with, please feel free to contact us

I want to correct the dollar amount of the first payment made. It was only $rather than $233.51. So, the total I am asking for a refund is $

After reviewing the call, we found out that this entire complaint is nothing more than a lie. The call lasted 10 minutes, never did anyone get rude with them . They were yelling and cursing at my customer service team, they never asked for a manager either. We canceled her out on that phone call and...

tried to explain that to her but they wouldn't stop yelling and listen to the rep helping them. This customer is canceled out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]