World Reserve Monetary Exchange Reviews (%countItem)
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World Reserve Monetary Exchange Rating
Address: 8000 Freedom Ave NW, North Canton, Ohio, United States, 44720-6912
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+1 (330) 244-3728 |
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I paid this company for the presidential dollar coin collection. They accepted my payment in advance and entered into a contract with me to sell and deliver the entire presidential dollar coin collection. They did not fulfill their end of the contract. As of yet, I have not received the final shipment of presidential dollar coins. I have two orders on file needing to be shipped, for a total of six coins. I have been calling customer service for 6 months, since July 1st, 2017, in an effort to have these coins shipped. At present, it is December 8th, 2017 and they have still not delivered the final shipment of coins. I have been assured on three different instances by their representatives that orders were placed and would ship by September 15th, October 15th, and December 1st. None of these shipments occurred. When I brought this to the attention of the customer service representative, *** I was informed that I had only requested one reshipment. He claimed to have no record of my previous calls. He accepted zero accountability in his company's failure to uphold their contract. I was informed that they are "out" of the capsules that the coins ship in and that no shipments will be happening in the foreseeable future. I then requested that the coins be shipped without the capsules. He told me to write the CEO directly, and that the CEO was the ONLY individual in the company who could approve such a request. This company is cutting costs by not delivering on their agreements to customers. I paid for a product and did not receive that product. This is known as fraud. I would like there to be accountability for this company.
December 13, 2017
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We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Collection.
Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. In fact, we have reviewed the telephone call in question and found our representative’s performance to be unacceptable. This matter has been addressed accordingly.
Today, we are sending the Nixon, Ford and Reagan Presidential Dollars to you. Please allow 3-5 business days for the coins to arrive.
Thank you for bringing this to our attention. If you have any other questions or concerns, you may contact me directly at ***
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Sincerely,
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Director of Compliance
I have received all of the Presidential gold coins except the last three. On October 4, 2017 a letter was mailed to me asking for the executor papers showing that I am the inheritor of the estate and that the last three coins would be delivered once they received the executor papers. I faxed the papers to them and have heard nothing. Their phones ring and ring and then disconnect. Email is returned as undeliverable. Even the local number of *** just rings and rings. Help.
December 1, 2017
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We sincerely apologize for the inconvenience you have experienced.
During the time you were attempting to reach us, we were experiencing technical issues with our telephone lines. However, these issues have been corrected. Rest assured, *** the service you received is not typical of World Reserve’s level of customer satisfaction.
Our records show we received your fax of the necessary paperwork on November 3, 2017. Your shipment of the Nixon, Ford and Reagan Presidential Dollar Coins were shipped to you on November 28, 2017. The UPS tracking number for this package is *** and is scheduled to be delivered December 2, 2017.
Thank you for bringing this matter to our attention. If you should have any further questions or concerns, please contact me directly at ***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I have been working with World Reserve Monetary Exchange for the past several years trying to get the prepaid order of the National Park Quarters that have not been sent to me. I have made many calls to *** It has been a tiresome process with promises that I would be getting past years in several weeks only to have to call them again because I didn't receive them. I have finally received all back years except 2014 & the the current year of 2017. I have tried to call them again about this but now the customer service number listed on the website tells me I am not authorized to use this number which is ***. I have no way now to get this resolved. I need your assistance to get this accomplished. My dad *** who is now deceased bought these for me thru the the year 2021.
November 21, 2017
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We sincerely apologize for the inconvenience you have experienced with your order of the National Park Quarter Collection.
Rest assured, *** the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
We are resending the 2014 National Park Quarters to you separately. Please allow 7-10 business days for the shipment to arrive.
The last quarter of 2017 (George Rogers Clark National Historical Park) was just released from the United States Mint on November 13, 2017 and has not yet arrived to us. However, all of the 2017 National Park Quarters are being sent at once to you at the end of the year as they have been sent to you in previous years.
If you have any further questions or concerns, please contact me directly at (***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
Have been receiving the presidential dollar coins and had problem with 2 capsules that hold the coins. Company did send new capsules, however am having trouble with them.
November 21, 2017
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Dear ***
We sincerely apologize for the inconvenience you have experienced with your recent order.
Normally we would request the return of the Presidential Dollar Coins in exchange for a new set. However, as an act of goodwill, we are sending another Harding and Coolidge Presidential Dollar Coin to you separately. Please allow 7-10 business days for the coins to arrive.
If you have any further questions or concerns, please contact me directly at (***
Sincerely,
V ***
Director of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complain*** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I ordered the presidential dollar collection and paid for it in advance over 10 years I received all but 2 coins. After several calls they still will not ship the coins and are not willing to say when they will be shipped. They have made several promises saying the coins were on the way but have not left their facility as of now
October 6, 2017
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We sincerely apologize for the inconvenience you have experienced.
Rest assured, the service you received is not typical of Lincoln Treasury’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
Our records show the Garfield and Hayes Presidential Dollar Coins were shipped to you on September 21, 2017.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ***
Sincerely,
***
Director of Compliance
I am 92 and I have been desperately trying to get the last 3 coins to a set of Presidential Gold Coins that I bought for my grandson. My daughter has called them at least 10 times and they give so many excuses and promises that they are sending them and they never do. Seems they are not going to send them. They also owe me a card for the Garfield coin. I paid $65 extra for the cards and it's been a fight getting some of those also. Please help me get what I've paid for
September 7, 2017
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Dear ***
We sincerely apologize for the inconvenience you have experienced with your recent order.
Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
The Reagan, Nixon and Ford Presidential Dollar Coins with certificates were mailed to you on August 25, 2017. The Garfield certificate will be mailed today.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ***
Sincerely,
***
Director of Compliance
Claim No. *** Ticket No. ***. A number of years ago my husband subscribed to the Presidential Dollar Program, pre-paid the coins and we had been receiving them periodically since then upon their release. He has since passed away. In late December 2016 or January 2017 received a letter from the Reserve stating the final shipment of the coins, those of Nixon, Ford and Reagan, were enclosed; however the Reagan coin was missing. On 3/4/2017 I e-mailed the company advising it was missing. I received no response. On 3/23 sent a follow-up. I received a response letter dated 3/27 along with an Investigative Customer Claim Form for Lost/Damaged Merchandise that was to be completed and returned to them. I did so and mailed it back on 4/3. I received no response. On 7/18 I followed-up with another e-mail but still have not received the coin or any response. I've called Customer Service a number of times and each time received a pre-recorded message advising a representative would be with me but no one ever answered despite holding 25 minutes one time. I have documentation of this event and will mail copies, if requested. Cannot upload them.
August 29, 2017
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Dear ***
We sincerely apologize for the inconvenience you have experienced with your recent order.
Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
Your Reagan Presidential Dollar Coin was shipped for you on August 25, 2017. Please allow
7-10 business days for the shipment to arrive.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12340502, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I have paid for complete sets of presidential coins and have not recieved shippment of the Ronald Reagan coins as of 7/29/2017. I have credit card reciepts showing I have paid for them twice.
In attempts to call them they sent out the wrong coins (President Ford instead of President Regan coins).
I sent back the Ford coins which they recieved and still no offer of delivery of the Reagan coins or a refund for having paid twice.
August 8, 2017
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Dear ***
We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.
Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
The following coins are being shipped to you today: (4) Reagan Presidential Dollars. Please allow 7-10 business days for the shipment to arrive.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at (***.
Sincerely,
***
Director of Compliance
After seeing an add in the local newspaper, I ordered two series of $2.00 uncirculated uncut bills from a company. I have not received these bills.
August 1, 2017
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We sincerely apologize for the inconvenience you have experienced with your recent order.
Our records show your order for the Uncut $2 Bills was placed on July 5, 2017. The order was shipped on July 19th and delivered to you on July 27th.
Perhaps this shipment and your letter simply crossed in the mail. If this is not the case, or if you have any other questions or concerns, you may contact me directly at ***4.
Sincerely,
***
Director of Compliance
I received my presidential coins in February and they were damaged. I returned them for an exchange and am still waiting for them to replace. I have called every month and they keep telling me that they will expedite it. When I called in June they said all coins had to be sent out by the end of June no matter what. I am still waiting. I sent an email to them today as I have been on hold for over 45 minutes now trying to talk to a person again. Please let me know what you can do to help. Thank you
We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.
Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
The following coins are being shipped to you today: (1) Nixon Vault Tube “P” Mint, (1) Nixon Vault Tube “D” Mint, (1) Ford Vault Tube “P” Mint, (1) Ford Vault Tube “D” Mint, (1) Reagan Vault Tube “P” Mint, (1) Reagan Vault Tube “D” Mint, (1) Johnson Vault Tube “P” Mint, (1) Johnson Vault Tube “D” Mint. Please allow 7-10 business days for the shipment to arrive.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ***
Sincerely,
***
Director of Compliance
August 15, 2017
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Dear ***
We sincerely apologize for our error. We are sending the 6 coins to you, which include (2) Reagan, (2) Nixon, and (2) Ford. Please allow 7-10 business days for delivery.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, please contact me directly at ***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I have 2 orders that I have been given the run around on since March 16,2017. I never received Harding & Coolidge coins I paid for with check no.100. Order ***. I lost these coins in a move and it took me 3 tries to get my address change to stay in your system. Called again April 17,2017 and June 9,2017. was told they would put a rush on it.
I also never received the last 2 Roosevelt and Hoover coins, They said they were mail. I filed a claim for lost or stolen and they were supposed to be resending those. I inquired about those at the same time as the 4/17 and 5/9 calls. I think my order confirmation number for those is *** or that is my account number, my notes got mixed up.
August 1, 2017
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We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.
Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
The following coins are being shipped to you today: (1) Harding, (1) Coolidge, (1) Hoover “P” Mint, (1) Hoover “D” Mint, (1) Roosevelt “P” Mint, and (1) Roosevelt “D” Mint. Please allow 7-10 business days for the shipment to arrive.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution would be satisfactory to me. I will wait until August 16, 2017 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
We had ordered one complete set of the Presidential Dollar coins in Dec. 2007 under the name of *** as a Christmas gift for my husband. On January 20, 2008 we ordered a second complete set of the Presidential Dollar coins under the name of ***. We have received the previous coins for both sets... but only ONE set of the last set of the 2016 Presidential Dollar coins honoring Richard M. Nixon, Gerald R. Ford and Ronald Reagan. Since January 2017, I have called the company 5 times, completed and mailed a claim form as instructed, sent 3 emails and was told many times that the set would be shipped...but have not received it.
August 8, 2017
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Dear ***
We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.
Rest assured, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
The following coins are being shipped to you today: (1) Nixon, (1) Ford, and (1) Reagan. Please allow 7-10 business days for the shipment to arrive.
Thank you for bringing this matter to our attention. If you have any other questions or concerns, you may contact me directly at ***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complai***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
On 9/13/2007 I ordered and paid in full in advance for two (2) complete sets of Presidential dollars, one from the Denver Mint, the other from Philadelphia Mint. Everything went fine till Dec 2011 when to remain in the program we would have to pay an additional fee of $92.67 *** to remain on the list to receive our paid-up-front coins!! Then everything went to hell in a hand basket! Five (5) emails have been sent with zero response. I have made over 25 phone calls and have names of reps I have talked to over the past 5 years. Have been forced to fill out paperwork from their Department of Fraud and Theft Prevention Department (2/2/15 and 3/13/2017, then receive notice that no one will receive the Jimmy Carter coin, because according to some law he must be dead for two (2) years, before the coin will be made and since this whole program was another government flop, it is now discontinued. But according to them they will give me credit for the last two coins. Ever sine December 2016 I have been trying to get the final shipment of Nixon, Ford and Regan from both mints to no avail. I have never seen such poor customer service. The last 4 phone calls I made all tell me the same thing - " a rush is being put in and shipment will be to you in 3 weeks. If you call their phone and listen to the prompt that says update of presidential dollar program will start in Dec 2016 and be completed within 60 days. As of 6/22/17 I have still not received my 6 coins. Please contact me when you get this as I can give you further information. Respectfully
July 6, 2017
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We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Coins.
Our records show your original shipment of the Nixon, Ford & Reagan Presidential Dollar Coins was sent on January 6, 2017. Under separate cover, we are shipping another set of these coins to you. The UPS tracking # is *** This shipment will leave our facility on Friday, July 7th.
As you correctly observed in your letter, the Presidential Dollar Program is complete with the release of the Ronald Reagan Presidential Dollar per the United States Mint. Included with your shipment of January 6, 2017 was a notice explaining how to redeem your credit for the Carter coins. I am attaching a copy of this notice for your records. Unfortunately, the deadline to redeem the credit was June 1, 2017. This credit is to be used toward the purchase of select items available in the online store.
Because you did not receive the shipment sent on January 6th, you also did not receive this notice. Therefore, we can either extend the deadline period for you or we can send duplicate Presidential Coins to you in place of the Carter coins.
Please contact me directly at *** with your selection and with any further questions or concerns you may have.
Sincerely,
***
Director of Compliance
We have been waiting nearly 2 years for the delivery of 6 coins. We ordered 3 sets of the presidential coins and 2 coins from each set never arrived at our home. We have completed the necessary claim and have received approval of having the coins sent out again but have never received those coins.
July 6, 2017
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Dear ***
We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Coins.
Rest assured, ***, the service you received is not typical of World Reserve’s level of customer satisfaction. The necessary steps are being taken to ensure this type of situation does not reoccur.
Our records show the Hoover and Franklin Roosevelt Presidential Dollar Coins were shipped on December 19, 2014. Under separate cover, we are sending you three each of these Presidential Dollar Coins. Please allow 7-10 business days for the shipment to arrive.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, you may contact me directly a***
Sincerely,
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Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to compla***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***
I am not sure where to type this information - it is now day 7 since that message was sent in response to the complaint and we still have no coins to date.
I placed an order with World Reserve Monetary Exchange on 3 May, 2017 with the understanding that the shipment would be held for 10-14 days after my check cleared. The check cleared my bank on 8 May, 2017. I have contacted the company twice since by telephone. On the second call (in early June), I was told that the order would be 'expedited'. Today is the 15th of June and still no product. The account was established several wears ago by my wife and it is still in her name - M ***. I do not have the account number.
I would like to request assistance from the Revdex.com in resolving the status of this shipment.
Thank you
June 26, 2017
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We are sorry to hear that you have not received your order of the coin capsules.
Under separate cover, we have rushed these items out to you and show they were delivered on Saturday, June 24th. In addition, we are sending a refund check to you of your purchase price in the amount of $1.98 for the inconvenience you have experienced. Please allow 3-5 business days for the refund check to arrive.
Thank you for bringing this matter to our attention. If you have any further questions or concerns, you may contact me directly at ***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I have received the product as ordered. Thanks to the Revdex.com for a fast resolution of the problem.
Regards
I ordered two full sets of the Presidential Dollars back in 2007. I never received a schedule of when the coins were being shipped and I just kept adding the ones received to my sets. I am missing 2 Madison coins and 2 Grover Cleveland coins, 22nd and 24th presidential coins. I only received one full set of those. I received a notification of last shipment in January which included 1 Reagan coin and 3 Nixon coins when it should have included 2 Reagans and 2 Nixons. I called and sent previous emails with no response. I finally received a response yesterday June 15, 2017 advising me that they no longer have Madison or Cleveland and that I can send back my extra Nixon and they would replace the Reagan coin. They had no resolution for the missing coins so now I do not have a complete sets and should have two complete sets.
July 6, 2017
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Dear ***
We sincerely apologize for the inconvenience you have experienced with your order of the Presidential Dollar Coins.
Our records show the Madison Presidential Dollar Coins were sent with your first shipment on September 27, 2007. The Grover Cleveland (1st Term) Presidential Dollar Coins were shipped on July 18, 2012, and the Grover Cleveland (2nd Term) Presidential Dollar Coins were shipped on December 14, 2012. Each shipment throughout this 10 year program included a schedule of the release dates for each Presidential Dollar Coin.
As our representatives explained, it is our policy that any claims of missing coins must be reported within 90 days of the shipment. It is not uncommon for companies to set restrictions for such claims and World Reserve feels this is a fair amount of time. In addition, we do not have these older releases on hand. However, as a one-time courtesy, we will purchase additional coins to send to you (2) Madison, (1) Grover Cleveland 1st Term, (1) Grover Cleveland 2nd Term, and (1) Reagan Presidential Dollar Coin. Please allow 7-10 business days for the shipment to arrive.
If you have any further questions or concerns, you may contact me directly at ***
Sincerely,
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Director of Compliance