Thank you for bringing this matter to our attentionWe received an email from the consumer on 9/24/2016, and have already processed a reimbursement coupon for the value of the productAs consumer satisfaction is of the highest priority to Church & Dwight Co., Incwe will be
contacting the consumer again to better understand her experience with the product
Thank you for bringing this complaint to our attentionWe have had the opportunity to investigate this consumer's experience with our *** *** *** productThe consumer was able to send the item of clothing to us for reviewAs per the manufacturer's care label, the garment was
designated dry-clean onlyWe strongly recommend always following the manufacturer's care instructions, and furthermore as stated in our usage directions, this product should not be used on wool, wool blends, silk, silk blends, leather, or on fabrics labelled dry clean onlyWe strongly recommend that all consumers review directions for use in detail prior to using the productHowever, as consumer satisfaction is extremely important to us at Church & Dwight Co., Inc., we will be sending the consumer a one time gesture of goodwill for the amount of $
Complaint: ***
I am rejecting this response because:
I accept that I have been unsubscribed from this email;however, I feel Church & Dwight Co needs
to amend the unecessary step of requiring a customer to call their company to "Unsubsubscribe" Instead of going thru the usual means of clicking the "Unsubscribe" link and confirming the action I feel this is an unscrupulous business practice which usual results in the recipient of the unsolicited email giving up
Regards,
*** ***
Thank you for bringing this matter to our attentionWe reviewed our records of this consumer's experience, and will resend the paperwork that the consumer needs to complete in order to consider her request for out of pocket expensesShe should expect to receive the paperwork in to business
daysUpon receipt of the completed paperwork, we will review her claim thoroughly
Thank you for bringing this consumer's experience to our attentionWe value consumer satisfaction highly, and are happy to provide the requested amount as a gesture of goodwillPlease advise the consumer that they should receive the refund in to business days
Thank you for bringing this consumer's experience to our attentionAs we value the satisfaction of our consumers, we will happily process a refund check for the amount requestedThe consumer should allow 7-business days to receive via postal mail. In order to investigate the consumer's
experience further, we kindly request that the consumer contact us on *** Mon to Fri 9am - 5pm ET, or via the contact us page that is available on the *** * *** *** ***
Thank you for bringing this complaint to our attentionAs consumer satisfaction is extremely important to Church & Dwight Co., Inc, we are happy to send replacement coupons to the consumer as a gesture of goodwillWe have processed them today, and the consumer should expect to receive them
within 7-business days
*** *** contacted us by email on 4-26-We responded on 4-27-and advised that a product refund was being processedWe have no record of receiving first notice of the complaint from the Revdex.comAfter reading the second notice, we are following up with our consumer and will be asking
her to submit the garment/s she believes was adversely affected by our laundry detergentWe are unable to confirm her allegation until we have had the opportunity to review the complaint.*** ***Consumer Claims CoordinatorChurch & Dwight Co., Inc.***
Complaint: ***
I am rejecting this response because: I requested the business contact me in writing about the issuePlease address my complaint
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: I will wait for the business investigation and confirmation that my email and personal information has been removed.
Regards,
[redacted]
We apologize that consumer is not satisfied with the information provided, but we are confident that the product meets all required labeling regulations.
The correct address including the apartment number was printed correctly from the beginning ! Companies that exhibit unprofessional or antagonistic behavior toward a paying customer will not be tolerated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this complaint to our attention. We confirm that the consumer contacted us on 5/31/2016 about their experience with the web coupons and would like to assure the consumer that the coupon promotion is a legitimate offer. As with any online coupon, we kindly request...
that she checks all applicable local system settings are correctly configured and that they are using the recommended browser. We have indeed sent the consumer 2x $1 coupons towards her next product purchase. Unfortunately, here at Consumer Relations, we do not have coupons in a $2 denomination (hence sending 2x $1). As a one-time gesture of goodwill, if the consumer would prefer to receive a refund check for $2.00, we'd be happy to process this for her.
Thank you for bringing this consumer's experience to our attention. Based on our records, [redacted] contacted us in December 2013 and March 2016 regarding our Spinbrush products. We processed a refund check in the amount of $20.00 for 2 of the products on 3/15/2016 and requested the consumer...
return the other 2 brushes to us. Once received, additional refunds would have been provided, but unfortunately the products were never received back. As consumer satisfaction is of the highest importance to us, we kindly request that the consumer contact us on [redacted] Mon to Fri 9am-5pm ET providing Reference Number [redacted] so we can verify the nature of her complaint, and provide additional refunds if applicable.
Thank you for forwarding this complaint for our attention. Based on the information provided by the consumer, we believe that this may not be a Church & Dwight Co., Inc manufactured product, but would like to investigate the consumer's experience in more detail. We kindly request that they...
contact us on [redacted] Mon to Fri 9am to 5pm ET and provide reference number [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our marketing team is investigating this complaint. We will send letter of confirmation to the consumer once it has been confirmed his email has been removed from all CHD websites.
Thank you for bringing this matter to our attentionWe received an email from the consumer on 9/24/2016, and have already processed a reimbursement coupon for the value of the productAs consumer satisfaction is of the highest priority to Church & Dwight Co., Incwe will be
contacting the consumer again to better understand her experience with the product
Thank you for your responseWe will reach out to the consumer via mail as requested
Thank you for bringing this complaint to our attentionWe have had the opportunity to investigate this consumer's experience with our *** *** *** productThe consumer was able to send the item of clothing to us for reviewAs per the manufacturer's care label, the garment was
designated dry-clean onlyWe strongly recommend always following the manufacturer's care instructions, and furthermore as stated in our usage directions, this product should not be used on wool, wool blends, silk, silk blends, leather, or on fabrics labelled dry clean onlyWe strongly recommend that all consumers review directions for use in detail prior to using the productHowever, as consumer satisfaction is extremely important to us at Church & Dwight Co., Inc., we will be sending the consumer a one time gesture of goodwill for the amount of $
Complaint: ***
I am rejecting this response because:
I accept that I have been unsubscribed from this email;however, I feel Church & Dwight Co needs
to amend the unecessary step of requiring a customer to call their company to "Unsubsubscribe" Instead of going thru the usual means of clicking the "Unsubscribe" link and confirming the action I feel this is an unscrupulous business practice which usual results in the recipient of the unsolicited email giving up
Regards,
*** ***
Thank you for bringing this matter to our attentionWe reviewed our records of this consumer's experience, and will resend the paperwork that the consumer needs to complete in order to consider her request for out of pocket expensesShe should expect to receive the paperwork in to business
daysUpon receipt of the completed paperwork, we will review her claim thoroughly
Thank you for bringing this consumer's experience to our attentionWe value consumer satisfaction highly, and are happy to provide the requested amount as a gesture of goodwillPlease advise the consumer that they should receive the refund in to business days
Thank you for bringing this consumer's experience to our attentionAs we value the satisfaction of our consumers, we will happily process a refund check for the amount requestedThe consumer should allow 7-business days to receive via postal mail. In order to investigate the consumer's
experience further, we kindly request that the consumer contact us on *** Mon to Fri 9am - 5pm ET, or via the contact us page that is available on the *** * *** *** ***
Thank you for bringing this complaint to our attentionAs consumer satisfaction is extremely important to Church & Dwight Co., Inc, we are happy to send replacement coupons to the consumer as a gesture of goodwillWe have processed them today, and the consumer should expect to receive them
within 7-business days
*** *** contacted us by email on 4-26-We responded on 4-27-and advised that a product refund was being processedWe have no record of receiving first notice of the complaint from the Revdex.comAfter reading the second notice, we are following up with our consumer and will be asking
her to submit the garment/s she believes was adversely affected by our laundry detergentWe are unable to confirm her allegation until we have had the opportunity to review the complaint.*** ***Consumer Claims CoordinatorChurch & Dwight Co., Inc.***
Complaint: ***
I am rejecting this response because: I requested the business contact me in writing about the issuePlease address my complaint
Regards,
*** ***
Complaint: [redacted]
I am rejecting this response because: I will wait for the business investigation and confirmation that my email and personal information has been removed.
Regards,
[redacted]
We apologize that consumer is not satisfied with the information provided, but we are confident that the product meets all required labeling regulations.
Church & Dwight confirmed she was unsubscribed from all Church & Dwight websites and will communicate this with the consumer.
The correct address including the apartment number was printed correctly from the beginning ! Companies that exhibit unprofessional or antagonistic behavior toward a paying customer will not be tolerated.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this complaint to our attention. We confirm that the consumer contacted us on 5/31/2016 about their experience with the web coupons and would like to assure the consumer that the coupon promotion is a legitimate offer. As with any online coupon, we kindly request...
that she checks all applicable local system settings are correctly configured and that they are using the recommended browser. We have indeed sent the consumer 2x $1 coupons towards her next product purchase. Unfortunately, here at Consumer Relations, we do not have coupons in a $2 denomination (hence sending 2x $1). As a one-time gesture of goodwill, if the consumer would prefer to receive a refund check for $2.00, we'd be happy to process this for her.
Thank you for bringing this consumer's experience to our attention. Based on our records, [redacted] contacted us in December 2013 and March 2016 regarding our Spinbrush products. We processed a refund check in the amount of $20.00 for 2 of the products on 3/15/2016 and requested the consumer...
return the other 2 brushes to us. Once received, additional refunds would have been provided, but unfortunately the products were never received back. As consumer satisfaction is of the highest importance to us, we kindly request that the consumer contact us on [redacted] Mon to Fri 9am-5pm ET providing Reference Number [redacted] so we can verify the nature of her complaint, and provide additional refunds if applicable.
Thank you for forwarding this complaint for our attention. Based on the information provided by the consumer, we believe that this may not be a Church & Dwight Co., Inc manufactured product, but would like to investigate the consumer's experience in more detail. We kindly request that they...
contact us on [redacted] Mon to Fri 9am to 5pm ET and provide reference number [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have refunded the consumer $13.00 as requested.
Our marketing team is investigating this complaint. We will send letter of confirmation to the consumer once it has been confirmed his email has been removed from all CHD websites.