Complaint: [redacted]
I am rejecting this response because:
There are no guidelines or warnings about what to do in this situation. It is clearly a dangerous and caustic chemical, undoubtedly within reach of millions of children throughout the US. This product has effectively cost me a thousand dollars. This is not right. You have a duty as a business operating in the USA, to provide a product with clear and concise warnings and possible effects. This is not something that 3 bucks is going to make me whole. What if this had covered my 2 year old? IS a manufacturers coupon going to replace my child?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The two $1.00 coupons offered to me are fine. I'll accept them, there is no need for a refund check. My frustration & main reason for this complaint is the issue with the coupon offer. My browser settings, as well as the five other people who attempted to print this coupon are correct. I print online coupons frequently. I have never had a problem printing any other business's coupon except for this company. As I stated, this has happened the past two years. Customer Service takes zero responsibility or interest in trying to rectify the clear glitch with printing this coupon. The site says it will send a pin to verify your identity, but a pin is never sent. When you click on the other link to print coupon, it prints a paper saying "thank you for printing", but doesn't print the coupon. If my browser setting were incorrect, it wouldn't print anything at all. I'm not going to continue to beat a dead horse. I'll just accept the coupons offered to me and move on. I'm just dissppointed with my experience dealing with this company.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: as stated in the package insert, and when also measured on the tube, 1 1/2 inches of product is used per application. There is therefore not enough product to fulfill the 14 doses advertised.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this complaint to our attention. Here at Church & Dwight Co., Inc., we hold the satisfaction of our consumers in the highest regard. The consumer was informed correctly that our promotional rebates are handled by a third party, not by our Consumer Relations team. That...
being said, we want to ensure that the consumer is satisfied, therefore if they are willing to provide their full mailing address (including apartment number), we'll be more than happy to send them a refund check for the amount listed in their complaint.
We apologize for any confusion that the consumer may have experienced regarding this product. Church and Dwight divested these products in February 2016 to [redacted]. The consumer may contact them via the methods below:
· Phone...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this consumer's experience to our attention. I am disappointed that we were not able to resolve their concerns during their initial contact with us. A refund will be processed today for the amount requested, and the consumer should allow 7-10 business days for receipt.
Thank you for bringing this complaint to our attention. We are sorry that the consumer did not have a great experience with our Arrid product, and are more than happy to send a coupon to cover the value of the products. We will process this today, and the consumer can expect to receive their coupon...
We regret that the consumer was not satisfied with our response. You can be confident that careful safety assessments are made before our products are introduced onto store shelves. We work diligently to ensure that all our products are safe when used as per label directions which are accordance with regulations administered by the Consumer Product Safety Commission (CPSC). As we do value consumer satisfaction, we attempted to contact the consumer via phone on Tuesday 9/27, and left a voicemail. We will attempt to follow up with the consumer again, so we can better understand their experience and evaluate their claim in more detail.
Thank you for bringing this consumer's experience to our attention. I can confirm that we did receive a contact form this consumer and sent a Free Product replacement coupon to them on 1/16/2017. We advise our consumers on the label to pull the inner barrel out of the applicator about 1 inch until...
you feel a resistance. Then you fill that 1 inch of the applicator with Replens™ LONG-LASTING Moisturizer from the tube. This is the correct amount for one application. It these instructions are inadvertently not followed, it may be that the consumer is overfilling each individual dose. We have strict quality controls in place to ensure that the product is filled with the labeled amount. We appreciate the opportunity to respond to this concern.
Complaint: [redacted]
I am rejecting this response because:
There are no guidelines or warnings about what to do in this situation. It is clearly a dangerous and caustic chemical, undoubtedly within reach of millions of children throughout the US. This product has effectively cost me a thousand dollars. This is not right. You have a duty as a business operating in the USA, to provide a product with clear and concise warnings and possible effects. This is not something that 3 bucks is going to make me whole. What if this had covered my 2 year old? IS a manufacturers coupon going to replace my child?
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The two $1.00 coupons offered to me are fine. I'll accept them, there is no need for a refund check. My frustration & main reason for this complaint is the issue with the coupon offer. My browser settings, as well as the five other people who attempted to print this coupon are correct. I print online coupons frequently. I have never had a problem printing any other business's coupon except for this company. As I stated, this has happened the past two years. Customer Service takes zero responsibility or interest in trying to rectify the clear glitch with printing this coupon. The site says it will send a pin to verify your identity, but a pin is never sent. When you click on the other link to print coupon, it prints a paper saying "thank you for printing", but doesn't print the coupon. If my browser setting were incorrect, it wouldn't print anything at all. I'm not going to continue to beat a dead horse. I'll just accept the coupons offered to me and move on. I'm just dissppointed with my experience dealing with this company.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: as stated in the package insert, and when also measured on the tube, 1 1/2 inches of product is used per application. There is therefore not enough product to fulfill the 14 doses advertised.
Regards,
[redacted]
The complaint has been reviewed and we are sending [redacted] a refund. She can expect to receive it in 7- 10 business days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this complaint to our attention. Here at Church & Dwight Co., Inc., we hold the satisfaction of our consumers in the highest regard. The consumer was informed correctly that our promotional rebates are handled by a third party, not by our Consumer Relations team. That...
being said, we want to ensure that the consumer is satisfied, therefore if they are willing to provide their full mailing address (including apartment number), we'll be more than happy to send them a refund check for the amount listed in their complaint.
We apologize for any confusion that the consumer may have experienced regarding this product. Church and Dwight divested these products in February 2016 to [redacted]. The consumer may contact them via the methods below:
· Phone...
Calls [redacted]
** [redacted]
**
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for bringing this consumer's experience to our attention. I am disappointed that we were not able to resolve their concerns during their initial contact with us. A refund will be processed today for the amount requested, and the consumer should allow 7-10 business days for receipt.
Thank you for bringing this complaint to our attention. We are sorry that the consumer did not have a great experience with our Arrid product, and are more than happy to send a coupon to cover the value of the products. We will process this today, and the consumer can expect to receive their coupon...
within 7 to 10 business days.
We regret that the consumer was not satisfied with our response. You can be confident that careful safety assessments are made before our products are introduced onto store shelves. We work diligently to ensure that all our products are safe when used as per label directions which are accordance with regulations administered by the Consumer Product Safety Commission (CPSC). As we do value consumer satisfaction, we attempted to contact the consumer via phone on Tuesday 9/27, and left a voicemail. We will attempt to follow up with the consumer again, so we can better understand their experience and evaluate their claim in more detail.
Thank you for bringing this consumer's experience to our attention. I can confirm that we did receive a contact form this consumer and sent a Free Product replacement coupon to them on 1/16/2017. We advise our consumers on the label to pull the inner barrel out of the applicator about 1 inch until...
you feel a resistance. Then you fill that 1 inch of the applicator with Replens™ LONG-LASTING Moisturizer from the tube. This is the correct amount for one application. It these instructions are inadvertently not followed, it may be that the consumer is overfilling each individual dose. We have strict quality controls in place to ensure that the product is filled with the labeled amount. We appreciate the opportunity to respond to this concern.