WOW

Failed to install service twice On Jan I set up an appt time for Jan btwn 5-7pmNo technician showed upSo I called customer service they said they were told the tech was with me and I rescheduled for Jan Which was a lie So I talked to a supervisor who gave me an all day appt on Jan I waited all day, called every two hours to make sure the same thing wouldn't happen again I then get a phone call from the tech at 827pm stating he can't make it I immediately call customer service again, which I am now rescheduled for the third time Installation fee was waive but doesn't seem sufficient enough for a new customer and inconvenience times

They brag about great customer service and when I call on an issue, I end up on hold for atleast minutes After waiting on hold I end up talking to someone in Utah, who has no idea of the issues in my area areI also have to call from time to time to have my bill adjusted because they are charging me for things they shouldn't be charging me forI also don't understand how they can charge me a franchise fee twice on one bill in two different placesThis seems criminalPlease let me know if I should file a class action lawsuit for these shade business practices

The company has been over charging me for an internet modem for since and will only reimburse me for months I noticed a modem charge on my recent cable billI do not have a wow modem, I have my own which I boughtThis charge should not be on my bill and it was clear at the time of installation Looking back in my files it appears that WOW cable has been over charging me for this fee since Today I contacted with the companyTheir representative [redacted] acknowledged that they have been over charging me for a modem since He would not refund this amount howeverAnd would only offer months worth of charges backThis is obviously unacceptable I then asked to speak with a supervisor [redacted] who also refused to make the full repaymentHe claimed their policy was to only provide months of restitution After explaining that this was unacceptable to me, he said would escalate my complaint to the the "IT Billing Department"They provide

When signing up for Wow we signed a year contract, now were moving & they can't service our new addressThey now want to charge us $300+ for moving Wow said that they can't service any address on Columbus Ohio but we are moving to a Columbus Ohio Address & now they want to say that they can't service the address & that's a breach of contract so now we owe $300+ to them because they can't provide us the service we signed up for Account number-

Excellent serviceWe recently switched our entire business to WOW's internet and phone services, and have been overly impressedThank you for your hard work and honesty in providing services

I have received bills of varying amounts for monthsThere is no continuity in bills or service charges
I would like to call to your attention the disparity of fees and services I am receiving from Wow in *** *** I am submitting statements over the past months of my paid on-line account with *** *** Service As you will notice there is no continuity in the pricingWhen I speak to representatives, they say the previous representatives were not telling the truthI spoke with *** in December complaining about the increase in my bill, which jumped from $to $*** told me she could reduce my bill by $a month for monthsI agreed that would be okayHowever, this month, I received my bill and it was still $When I called to have the bill corrected, *** told me *** was incorrect and that my bill for January should be $and transferred me to *** who told me my bill should have been $and that there had been NO rate in

When signing up for Wow we signed a year contract, now were moving & they can't service our new addressThey now want to charge us $300+ for moving
Wow said that they can't service any address on Columbus Ohio but we are moving to a Columbus Ohio Address & now they want to say that they can't service the address & that's a breach of contract so now we owe $300+ to them because they can't provide us the service we signed up for
Account number-

We had to cancel contract early because the service wasn't good, but we cancelled according to the contract over year ago
We are now in collection and have called every person that will talk with us to get this resolved and we have gotten the runaroundI have documentation that we followed the contract for early terminationNow our account has had interest added each month but no one will help us

TV screen "freezes" for a few seconds a few times a day My internet connection become unconnected a few times a dayHappening for weeks
TV screen "freezes" for a few seconds a few times a day My internet connection become unconnected a few times a day I called Technical support and WOW employee said I called only once about the problem and they will not fix it with only one complaint This has been happening for or more weeks

We've had WOW internet service at home for a couple of months, and it's worked well from day oneI was put in touch personally with a representative who I could easily reach by phone, who helped answer all of my questions in the process of getting us connectedWe made the switch from *** to WOW, and it's been great so farI'd highly recommend anyone give their service a shot!

I was promised to have my services fixed on a certain day and WOW is refusing to honor that promise, giving me the run around
I called on the 23rd of june to have my services set up on the 25th junecalled on the 25th of june and the scheduled my appointment for the incorrect day saying that it was scheduled for the 26th of june called on the 26th of june and they did the same thing again but this time they said that they have it scheduled for the 27th of june which was incorrect so I had to go two days without service and the rep from WOW gave me a $discount on my bill for the inconvenienceon the 8th of august there was a connection issue with my service and I was PROMISED by WOW REPS that there would be someone coming to my home the next day which was august 9th to have it fixedI had my boyfriend call off of work to wait for them and no one showed up so I called WOW and they said that the appointment was made for the 10th of august

Service has not worked correctly since we got itNo return call from customer service or response to emails
We are having service issues talked via email to director of operations and to someone he set us up withThey set up service never showed or returned calls to usWhen we called about our bill a twenty five dollar credit was all we got and no one has actually fixed our serviceI have tried to email and gotten no place with them yet were forced pay service

We had inadequate internet service for weeks with no resolution, despite numerous calls and visits
Our internet service began having issues the beginning of July and we made several calls to WOW and a service tech came outHe said there was electricity in the line and he grounded it to the cold water lineHe did not seek out where the electricity was coming fromInternet was out on 7/16/16, called WOW and spoke with *** who was absolutely no help, when asked what her job was, she said to troubleshoot internet problems, which my wife responded, why aren't you? I sometimes work from home which I am unable to do without the internet since my work is on a laptop7/18/internet out again, called WOW spoke with *** in ** who was very helpful and set up a service call for 7/20/@ 7pm7:12pm no show, no phone callTech showed up at 7:40pm and the internet was working so he said there was nothing he could do to find the problemHe proceeded to tell us that they have a lo

The company has been over charging me for an internet modem for since and will only reimburse me for months
I noticed a modem charge on my recent cable billI do not have a wow modem, I have my own which I boughtThis charge should not be on my bill and it was clear at the time of installation
Looking back in my files it appears that WOW cable has been over charging me for this fee since
Today I contacted with the companyTheir representative *** acknowledged that they have been over charging me for a modem since
He would not refund this amount howeverAnd would only offer months worth of charges backThis is obviously unacceptable
I then asked to speak with a supervisor *** who also refused to make the full repaymentHe claimed their policy was to only provide months of restitution
After explaining that this was unacceptable to me, he said would escalate my complaint to the the "IT Billing Department"They provide

Our internet and phone service has been going out and they wont fix it
Ever since WOW has taken over Knology and the "upgrades" have been occurring, our service has begun having interruptions We have had techs scheduled to come and fix the problem, but they did not show and lied saying they did When a tech did show, the problem was fixed for a day We are currently without phone and home internet When I explained that this has been an ongoing problem, and minutes of waiting for a solution that was not happening, I asked to speak to a manager Manager *** explained that he was sorry I had work to do, but that we had residential service and not business service and there was nothing they could do until next week I explained that my "work" was not business and that I depended on my service for business regarding my kids He said there was nothing they could do until next week I asked to speak with his manager to get my problem corrected finally and he told me there was

WOW is charging me $for a service visit which was required because their service was not working; charges were never disclosed to me
In early July 2016, I called WoW because their internet service was not working appropriately (low speeds compared to the advertised product I was paying for) I called the issue in and WOW told me that I needed to have someone visit the house The technician came to the house on July 9th and left At no point did WOW disclose charges to me Later they charged me $for the visit (billed to me on 7/27)

I paid the balance of this account off in full over a year agoThe supervisor assured me that I would get no more bills in the mail
I paid the balance of this account off in full over a year agoThe supervisor assured me that I would get no more bills in the mailNeedless to say they continued sending an invoice for service when I'm clearly with another companyWhen I finally got a reason why they were billing me it was for a technician picking up their equipmentI was never told of any such charges or given any option to drop there equipment offI think they made up these chargesI explained this to there customer service and later to a collection companyYes I was reported to collectionsI'm very upset and believe this company was negligent for their actions

There's a steel strand from the *** hardline hanging about feet off the ground in my yardI called about weeks ago, still not repaired
The steel strand from the *** hardline in my back yard is broken, and is hanging about feet from the groundI've seen my neighbor's kids playing with it, and that concerns meI've spoken with my neighbor who claims he called WOW to report it last summerSince no action has been taken, I called in January, and weeks later no repairs have been made

Video issues weekly
I've had to call this company every week for the past month in a half about their video issues and every time I call it's never resovable over the phone so they have to send a tech out witch could take up to a week for him or her to come and then I have to take off work or schedule around their schedule and wait for them ...I am not happy with their service its very inconvenient to have to take off work I pay my bill monthly and to have to keep calling is a hassle just to watch t.v .the last rep that I spoke to put me over the edge he did not seem concern or even try to put his self in the consumer shoe no one should have to pay for a service that's is not working correctly....Evrntually I'm gonna lose my job having to take off and sit and wait for a tech to come and diagnose the issues this is very disturbing and unfair to a paying customer

They brag about great customer service and when I call on an issue, I end up on hold for atleast minutes
After waiting on hold I end up talking to someone in Utah, who has no idea of the issues in my area areI also have to call from time to time to have my bill adjusted because they are charging me for things they shouldn't be charging me forI also don't understand how they can charge me a franchise fee twice on one bill in two different placesThis seems criminalPlease let me know if I should file a class action lawsuit for these shade business practices