Wrap It Fence

It may change, but as of today (8/18/16) it is still on their website http://www.paddockchevrolet.com/Newspap

While there was no financial loss suffered by the consumer nor any negative credit score activity Paddock Chevrolet would be more then happy to send the consumer $as a good will gestureBill W [redacted] General Manager

[redacted] ***'s GMC Terrain was towed to Paddock Chevrolet by [redacted] owned by [redacted] [redacted] gave verbal authorization to Aubrey P [redacted] one of our senior service advisors to diagnose the vehicle as he believed it would fall under a special policy that GM could fix under warrantyMr [redacted] diagnosis was incorrect and it was determined the vehicle had a timing chain issue that was not covered under special policy Aubrey advised [redacted] via phone that the item was not covered and that if she had an issue with the bill we believed she should talk to Mr [redacted] We consequently called Mr [redacted] who advised us he would reimburse her the funds as it was him that had possession of her vehicle and him that decided to tow it here and ultimately it was he that authorized the work and signed the repair orderWe have been advised by Mr [redacted] that he is working with [redacted] to refund her money [redacted] , General Manager

To whom it may concern:This is in response to [redacted] "s complaint with regard to our newspaper adI have attached a copy of the ad which clearly states "drive in any trade you OWN, any year, any make, any miles, and take advantage of these lease payments Ms [redacted] and her husband do not own their [redacted] , it is a lease vehicleA leased vehicle does not qualify for the ad paymentsHowever we tried to contact the company who leased them their [redacted] but they were closed, it was a SundayWe did contact the lending institution on Monday, the following day, and they informed us they needed the customers consent to give us any information with regard to the [redacted] leasewe called the customer and left a message, they have not called us back.Tom K [redacted] New Car General Sales Manager

To Whom It May Concern, When Corey [redacted] was asked about this consumers concern he denied ever... claiming this consumer was told they had to open the card nor did he say that the card had anything to do with the loan. Paddock Chevrolet understood that they had no possible way to confirm what had occured and didn't feel comfortable with the possibility that a consumer could be offered a card or sign up for a card without fully understanding what was happening. We have changed our policy because of this and have canceled offering the card to anyone. It is also our understanding that as long as the card is not authorized when received by the consumer it is not activated therefore not reported to a credit bureau. While we are not the credit card company this was the information we received when we looked into this situation with Capitol one. The last fact that should be addressed is Mr [redacted] is no longer employed by Paddock Chevrolet . Bill W [redacted] General Manager

I am hoping for better communication between consumer and customer obviously once we ordered the [redacted] there was none !!!!!If I didn't call to find update status on my order I would of never heard from them during the process..Also because of lack of communication I missed out on at least two promotions one for $ Thanksgiving or $5,Black Friday salesWe are not looking for both one would be goodAs noted we know our vehicle was delayed due to snow storm ; how ever we still should have been at least offered one.Thank you for your help

I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** ***

To Whom It may Concern
I'd like to apologize on behalf of myself and the Paddock Chevrolet team for failing to meet the *** expectationsIt is never our intent to have an unsatisfied consumer. There are however some factual items that need to be addressedFirst, *** *** as well as Paddock Chevrolet offer incentives at time of delivery, not time of saleWhen an individual chooses to order a vehicle rather then take it out of stock they are explained this and must understand that any rebates or promotions are subject to time of delivery Paddock Chevrolet cannot predict or assume issues that will slow down production of a vehicleConditions such as weather or labor issues or even parts delays can and do happen and can and do effect delivery timesThe *** purchased a vehicle under the ** Employee pricing parameters They were given the absolute best price available for there new ***With this pricing they would not have qualified for our November promotion as it was not compatible with Employee pricing per the UAW negotiated guidelinesIn addition we had an offer in the market place that offered special discounts on certain vehicles and they did not include the ***. I am not ignoring the fact that there was lack of communication on our part and although it would not have gotten the vehicle here any sooner I understand it would have explained the situation better and that would have been what I expected our team to accomplishI would be more then happy to split the cost of a new ** *** Cover with the *** as a good faith gesture
Bill W***
General Manager
Paddock Chevrolet

We were not aware the customer was leaving a message on a direct line of an employee that was out of work due to illnessWhen we finally had the information needed and the customer supplied us with the receipt for the towing we issued the customer a check for the full amount he was
requestingCustomer was satisfied with explanation and resultsPlease contact me at ***. Thank You, Chuck *** , Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This has not been resolved , there was only one he recommended which is an hour commute for me not including traffic!!!! And the business operates business hours!!! Also I tried to reach out to the business which he referred before I drove over an hour to get there and the business he suggested does not have an active phone number( which I actually had to google no phone number was given to me)This company business just refuses to fix this issue! You may have have from me in however I've been calling about this issue since it first started! I've become frustrated with this business and obviously they refuse to give me a solution only the run around! The manager knows I've made several attempts to contact him and he hasn't respondedI left a message with my phone number and name, however he has yet to respondI've manage to get the issue fixed on my own within these past few days with no help from PaddockI'd like my complaint published and I want other customers to beware!

Mrs *** *** purchased a Equinox on March 14th 2018. The deal we originally wrote was with down When we write a deal it is subject to credit approval as we are not a bankWe are agents for the consumer and the bank and try to put the best scenario together Ms *** was
rejected by lenders we approached with the deal as written Our best response was an approval with additional down paymentWhile it is not appropriate to discuss Ms ***'s credit , I will say that an individuals credit can cause a bank to ask for additional down payment or change terms from there published rates based on riskIt is of no benefit to Paddock Chevrolet not to get Ms *** or for that matter any consumer approved at the terms they would likeUnfortunately credit decisions are made by the lender and sometimes no matter how hard we try we fail in obtaining financing at an agreeable term that fits the consumers needsThis is what happened hereWhile we are empathetic to Ms ***'s situation we believe the only thing we are guilty of is trying everything we could to get her approved and failingWe wish her all the best and have refunded her deposit. Bill W*** General Manager Paddock Chevrolet ***

We went there in response to this ad (attachments ) a *** *x* *** *** *** *** sign and drive for $lease months/10,miles a year On the left of picture it says have a lease in the household? you'll save even more We were looking to turn in our ***
*** lease (payments remaining)They said not including our lease it would be high $300'sAnd that they had to call *** to determine value of *** if they bought it*** was closed so they could not provide us with sign and drive Tom is the manager The sales agents name is Anthony M*** We went in at 1pm Sunday 8/Myself and my husband *** ***When we got there we told them we came for sign and drive to buy that vehicle that day and the sales agent said we have to have an owned vehicle any year, make, model, miles, and condition So we did not apply trading a leaseWe explained that ad said lease saves you even more and our reply was that we misreadThey said they would call *** Monday for cost to buy our *** and would call us back We have not received a call

On January 7th 2016, I received my first call from *** *** where she explained a similar experience that she shared with youStating that she bought this vehicle from Paddock almost years ago and because it doesn’t rain in Georgia, she didn’t know the roof leakedI explained to Ms***
that having purchased the vehicle over years ago there wasn’t much I could doRather than do nothing at all, I did do some research and found two local shops located around the area in which she resides, and provided her with both the phone numbers as well as addresses, and I told her she should take it to someone who may be able to find a simple fix to help her. While it’s hard to imagine there not being any rain in the plus years of ownership, I did try to offer some assistance to her by providing a few different business located around her that may be able to offer a solution if not a fixI would like to add that Ms*** mentioned that she has made attempts to contact me since our conversation and that I wouldn’t take her calls, I would like to state that while Ms*** may have attempted, I have not received a call nor a message from her since our initial conversation

We spoke with Mr *** todayHe can’t remember with whom he spoke when he came inHe
says it wasn’t a manager and might not have been a service consultant. We asked him if he asked to speak to anyone in management and he said no. Our service manager has no recollection of this consumer and there is nothing in our system in regards to his complaint at all. Mr *** tells us that after a GM goodwill repair on his out of warranty vehicle he developed concerns such as a starter that fell out, a fuel leak and a cracked injectorWe asked him to provide a receipt from the work done and we would evaluate and the make a conclusionAt this point we will respond once we see the receipt but have a difficult time understanding why we would be expected to pay for repairs that there is no evidence we caused and no evidence we were even given an opportunity to evaluate I will respond as soon as we see receiptThanks, Bill ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards, *** ***

Paddock Chevrolet takes all complaints seriously and contacts all consumers in an attempt to address any concerns. We called *** *** and spoke to her about her concerns. *** purchased a Cadillac CTS Sedan on February 9th 2015. During her sale
she was offered an extended service contract. We reviewed all of the paperwork including the signed Buyers order and the signed service contract. Both contracts show clearly that the contract purchased was for years and 24,miles. This coverage provides a warranty for years or an additional 24k miles from the date of her purchaseThere were miles on the Cadillac so her coverage would be in place for three years or until the vehicle reached 63,miles, whichever came first. We pulled the file from our archives to do our due diligenceWe found no reference to any 100k mile coverage and found all proper disclosures signed and dated pertaining to her 36mo 24k coverage. We regret any problems that have arisen but feel confident that the contract was properly disclosed and executed

To Whom it may concern, Paddock Chevrolet understands the importance of advertising in a way that does not contradict , confuse or call on consumers to qualify for incentives that the majority of consumers do notAs a company we are commited to following Attorney General *** * *** Guidelines to Dealer Advertising It is our belief that we are consistent in this philosophy in the ad in questionIt is clearly noted in the heading of the advertisement that the offers are for anyone trading in a vehicle they ownWe go on to mention that if you have a lease in the household you could save more When we offered numbers to the consumer we were not able to get a payoff because there lender was closed. We are more then happy to try to work out a transaction that works for everyone but the fact is the consumer has NEVER returne our calls to get them back into the store to get the numbers we neededThere lender will not allow us to get the info without them presentMy General Sales manager has called the consumer in my presence several times and we are still waiting for the consumers responseBased on our A+ rating we hope we have proved that we are willing to work with consumers and come to resolutions whenever possibleWe welcome the opportunity to do that in this case. Bill W*** General Manager ###-###-####

The vehicle  was towed to us from Firestone. When we received the tow in the vehicle presented with a dead battery , a bent key and key fobs that were not operating. Our diagnostics told us that the key that was given to us ( THE BENT ONE ) was not being acknowledged by the computer. Mrs...

[redacted]'s key was witnessed by Aubrey P[redacted] our service consultant to be bent. Upon visual inspection it looked as if it was put in a vice .We also charged the battery. The battery charger reported zero cold cranking amps so we charged it and it held a charge . This allowed us to program a new key.  Aubrey communicated with Mrs [redacted] and got her approval to do the work as well as approval on what the charge would be. She approved a new battery a new key and the diagnostic charges. Her son subsequently contacted the dealership and advised us not to do the battery. We advised against this and wrote on the Repair Order that we believed the battery should be replaced. In conclusion we charged her for an hour for the diagnosis and hour for programming the new key with her theft deterrent , We did not charge her to charge the battery which would have been $63.50 We believe we reacted appropriately based on the issued presented and were more then fair with Mrs [redacted].