Wrap It Fence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I reached back out to Ms. [redacted] and I am pleased to say that she ended up taking it to a different shop and the car is fixed. Come to find out it was a simple fix the Drain hose came unconnected and he repaired it for $50.00. He added that he believed that the first person she took it too was lying to her as there was no structural damage. I offered to send Ms. [redacted] a check for $50.00 to reimburse her, and she thanked me.

I want them to amend mine and my husband's credit report and I want reassurance  that Corey [redacted] will not be able to open any more accounts in our name.

It may change, but as of today (8/18/16) it is still on their website.   http://www.paddockchevrolet.com/Newspaper-Ad

While there was no financial loss suffered by the consumer nor any negative credit score activity Paddock Chevrolet would be more then happy to send  the consumer $200 as a good will gesture. Bill W[redacted] General Manager

To Whom It May Concern,   Our records indicate that over two years ago , April of 2014, Skylar Landon purchased a 2007 Dodge Caliper . The vehicle was brought in for service only one time, May 13th 2014. The issues that were addressed were a right front headlamp bulb that went out, a brake...

squeal and a interior trim piece that was broken. There was also a complaint about an inaccurate fuel gauge. The first three issues were addressed at no charge to the consumer. The fuel gauge issue was not able to be duplicated. We provided Skylar a rental vehicle at no charge as well while the repairs were completed. Skylar made the decision that she did not want this vehicle anymore and traded it toward a pre owned Mazda. Her Dodge was not a lemon law qualifying vehicle nor was there any indication that there were any additional issues with the vehicle.  Bill [redacted]  General Manager

To Whom it may concern, We have enclosed a copy of the car fax we ran when the vehicle was purchased. There are no accidents on the Car Fax at this time. We also have all consumers sign this document as it is important to us to disclose anything we may know about the histories of the vehicles we...

sell.  We have also have signed documents from the previous owner saying the vehicle was not in an accident. In researching our service history we have no history of the Malibu every having been here for service.  We cannot comment on the opinion of another dealer to the value or history of a vehicle but would be more then happy to try to help the consumer trade there Malibu in.  Thank You Bill [redacted] General Manager Paddock Chevrolet

I would like paddock to reimburse me the 700 dollars it cost me to fix their mistakes. im not trying to get anymore than what I paid .I gave paddock an opportunity and they pretty much told me too bad for me.

To Whom It May Concern,   I spoke to Mr [redacted] this morning to address his concerns.  We have no management records of the transaction and Mr [redacted] did not recall...

with  whom  he spoke with. I assured Mr [redacted] that at the time of his visit I had 12 of these trucks left in inventory  That were all eventually sold to consumers and I could not understand why he would told any differently. I assured him that even though he did not recall the name of who he spoke with I would address it with our entire sales team. I also promised Mr [redacted] should he see any advertisement that interested him to call me personally and I would make sure he was taken care of. He thanked me for the call and I believe we will be helping him in the near future.  Bill W[redacted]General Manager  Paddock Chevrolet

I have been in correspondence with Mrs. [redacted] and I apologized for the inconvenience I also explained that we have mailed out her refund check in the amount of $500.00. I also asked her to please call me once she has received so I can be sure everything is completed.

[redacted]'s GMC Terrain was towed to Paddock Chevrolet by [redacted] owned by [redacted]. [redacted] gave verbal authorization to Aubrey P[redacted] one of our senior service advisors to diagnose the vehicle as he believed it would fall under a special policy that GM could fix under...

warranty. Mr [redacted] diagnosis was incorrect and it was determined the vehicle had a timing chain issue that was not covered under special policy .  Aubrey advised [redacted] via phone that the item was not covered and that if she had an issue with the bill we believed she should talk to Mr [redacted]. We consequently called Mr [redacted] who advised us he would reimburse her the funds as it was him that had possession of her vehicle and him that decided to tow it here and ultimately it was he  that authorized the work and signed the repair order. . We have been advised by Mr [redacted] that he is working with [redacted] to refund her money.
[redacted] , General Manager

To Whom It May Concern,         When Corey [redacted] was asked about this consumers concern he denied ever...

claiming this consumer was told they had to open the card nor did he say that the card had anything to do with the loan. Paddock Chevrolet understood that they had no possible way to confirm what had occured and didn't feel comfortable with the possibility that a consumer could be offered a card or sign up for a card without fully understanding what was happening. We have changed our policy because of this and have canceled offering the card to anyone. It is also our understanding that as long as the card is not authorized when received by the consumer it is not activated therefore not reported to a credit bureau. While we are not the credit card company this was the information we received when we looked into this situation with Capitol one. The last fact that should be addressed is Mr [redacted] is no longer employed by Paddock Chevrolet .  Bill W[redacted]  General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
How do we move forward with their offer, and when do we make our selection for the [redacted] cover.Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Upon review of the NYS Attorney Generals office, I was made aware that Corey [redacted] received a $100 bonus for each card that he opened in our name. I have text messages with authorization codes from the BUYPOWER card, and immediate phone calls from Paddock within a minute of receiving those codes. How is it coincidental that my husband and I both received these authorization codes and then calls from Mr. [redacted] requesting the codes within minutes of one another? We are not the first people that have been tricked by Paddock. Upon browsing through YELP, I found another woman who was a victim of the same scam in December (see attachment). This was apparently happening more than Paddock knew about. This man never once said anything about opening a credit card and told both my husband that the authorization code was for our auto loan. It is an absolute abomination to the Paddock name that after being so dishonest with customers, Mr. [redacted] continues to lie about his wrong doing. For our trouble, we want the $200 bonus that Corey [redacted] received for his dishonesty. We paid $13,000 for a vehicle and were taken advantage for $200. Regards,  [redacted]

To whom it may concern.
My name is  Darren Paddock, I am the Director of Finance at Paddock Chevrolet
As the Director one of my responsibilities at the dealership is to safeguard and administer customer credit applications and also resolve any questions or concerns that a customer may...

have with there credit.  After receiving Mr. [redacted]'s complaint that we ran his credit with out his permission I look into the facts of what had happened.  We take our customers credit and the compliance to safe guard that information very seriously and after reviewing the documentation that was collected from the customer I found that we did have the customer fill out and sign a credit application before we ran his credit. I then called Mr. [redacted] to hear his side of what had happened and why he felt the we ran his credit without his permission. 
 When I called Mr. [redacted] he explained that he was upset because he didn't think that the credit application that him and his wife filled out was in fact a credit application, he told me that it was explained to him that it was just a form to gather his information. After I spoke with Bill K[redacted] the used car manager that was involved running Mr. & Mrs. [redacted]'s credit  I came to the conclusion that there was definitely some confusion between Mr. [redacted], the salesperson and Bill K[redacted].  Because of the confussion  I explained to Mr. [redacted] that I could call our credit reporting company and start the process to remove the inquire to remedy the situation.  I spoke to our credit reporting company around September 17th to start the process to remove the inquire.  I received a call from the credit reporting company on October 5th and they asked me to email them addition information to help with the removal of the credit inquiry.  I was informed that the credit inquiry will be removed anywhere form 30 to 45 days form the October 5th.  I spoke with Mr. [redacted] and explained the process to him and he was happy with what we have done do resolve this matter for him.  I will follow up with Mr. [redacted] after the credit inquiry is removed.   
Thanks Darren Paddock

To Whom it may concern,
           We regret that we did not meet the level of customer service that Miss [redacted] deserved. Prior to this Revdex.com complaint e-mail we have already addressed the situation with Miss [redacted] and satisfied her concern.  I...

have provided her  my phone number so Miss [redacted] can contact me personally should she have any questions or concerns in the future.
 
Bill W[redacted]
General Mgr
Paddock Chevrolet
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I am hoping for better communication between consumer and customer obviously once we ordered the [redacted]  there was none !!!!!If I didn't call to find update status on my order I would of never heard from them during the process..Also because of lack of communication I missed out on  at...

least two promotions one for $2000.00  Thanksgiving  or $5,000.00 Black Friday salesWe are not looking for both one would be good.. As noted we know our vehicle was delayed due to snow storm ; how ever we still should have been at least offered one.Thank you for your help

We reached out to Mr. [redacted] several times after receiving his complaint.  We were finally able to reach Mr [redacted] on 11/22/2016 to discuss his concerns.  After speaking to him and reviewing the process that took place over a year ago he understood what had happened and we also explained...

what the process is if he chooses to close his credit card account.  Paddock Chevrolet feels that this should satisfy any concerns that Mr [redacted] had.   Steve F[redacted] F&I Manager Paddock Chevrolet

To whom it may concern:This is in response to [redacted]"s complaint with regard to our newspaper ad. I have attached a copy of the ad which clearly states "drive in any trade you OWN, any year, any make, any miles, and take advantage of these lease payments.  Ms. [redacted]  and her husband do not own their [redacted], it is a lease vehicle. A leased vehicle does not qualify for the ad payments. However we tried to contact the company who leased them their [redacted] but they were closed, it was a Sunday. We did contact the lending institution on Monday, the following day, and they informed us they needed the customers consent to give us any information with regard to the [redacted] lease. we called the customer and left a message, they have not called us back.Tom K[redacted]New Car General Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not called or left a message with my husband [redacted].  And the ad which I also sent to Revdex.com, states have a lease save even more.  This is obviously false advertising.  And my matter will not be resolved until that claim is met by Revdex.com or legal representation. 
Regards,
[redacted]