WUDN, LLC

To Whom It May Concern,In Reference to Complaint [redacted] Our website states that we have a day return policy, if he would have called and explained that he was out of the country and given us a date that we could expect the phone returned, we would have worked with himHe had the phone case for almost months before contacting us.We offered him 50% off on any other case which he did not accept.Kathy L [redacted] WUDN [redacted] ***AtchWUDN policy from websiteRevdex.com complaint info

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am fine with the resolutionHowever, Emma who is their customer service director is still emailing me about paying for shipping for me to get back my "damaged" caseKathy who responded to this case, indicated the case was never receivedSo someone here is lyingI find that this company should not be in business and does not represent themselves wellThey also have fake reviews on their site and would not post the negative review that I posted, it was not derogatory but indicated that the cases I received from them have not worked Regards, Liz Towle

To Whom It May Concern, In Reference to Complaint [redacted] Our website states that we have a day return policyHe received his case on Dec 1, and didn't contact us until Jan 18, 2017.Kathy L [redacted] WUDNE Carson St Pgh, PA AtchWUDN policy from websiteRevdex.com complaint info

To Whom It May Concern,In Reference to Complaint [redacted] I'm sorry there was confusion about your return, please email [redacted] to get a prepaid label to return your product for reimbursementReference "Revdex.com resolution per Kathy L***".Kathy L***WUDN [redacted] ***

3/5/2017Revdex.com Holiday Dr, Suite Pgh, PA 15220To Whom It May Concern, in Reference to Complaint [redacted] I have mailed out a replacement Black Walnut iPhone case today via USPS Priority Mail - tracking # [redacted] **We are sorry that this took this long to resolveWe never did receive the case back .Kathy Laboon WUDN [redacted] ***

To Whom It May Concern,In Reference to Complaint [redacted] Mr [redacted] was refunded for his purchase today, 3/2/2017.Due to the high volume of orders in December, the phone cases were backorderedWe are very sorry that you received a broken item.Kathy L [redacted] WUDN [redacted] ***Atcht Revdex.com Complaint Refund

To Whom It May Concern,!n Reference to Complaint [redacted] Our website states that we have a 30 day return policy, if he would have called and explained that he was out of the country and given us a date that we could expect the phone returned, we would have worked with him. He had the phone case for... over 2 months before contacting us.We offered him a case which he would just have to pay for shipping (he is out of the country) and he did not accept.Kathy L [redacted] WUDN [redacted] ***2 Atch1. WUDN policy from website2. BBB complaint info

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
How little they regard customer satisfactionIt's not like me to give bad reviews but I'm astonished at the amount of effort put into screwing over their customerThey seem to lack any care at all at it's all about the moneyFinePut $ahead of your customer satisfactionI'm so annoyed at their attitude I will now take time to publicly share my despair to protect others from their lack of customer careI'm stunned at their lack of customer servicedays warranty for a $spendDisgusting.
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Despite when I initially attempted contact about my faulty product, you should, as a company, have more than days worth of confidence in your productAlso I inquired about protecting the consumer about deceptive advertising by deleting and blocking those who post honest comments about their product to inform people before purchasingAs a company who sells solely online comments on their Facebook account are the only way of knowing how a product is and by deleting them they aren't acting ethically and for that I demand a refund for my product as well as the termination of deleting honest comments on their weddings/ Facebook posts
Regards,
*** ***

To Whom It May Concern,In Reference to Complaint ***Ms Mendel was refunded for her purchase today, 3/2/2017.Usually restarting the case has fixed the issue; in this case it seems it did notWe are sorry for the time and inconvenience that this has caused youYour refund :WUDN refunded $
USD on the Mastercard ending in ***.2:25pm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Response:I did not have a way to contact them while out of the country My phone battery died, due to the broken case I purchased from them However I did contact them as soon as I returned The part on my case that broken is on the picture where it says month warranty Again, I did nothing it just fell apart

To Whom It May Concern,In Reference to Compiaint ***Mr *** was refunded $as settlement, (see below)You refunded $USD on PayPal Express Checkout.Transaction details from the payment gatewayOrder# ***Refunded by Kathy La *** Authorization key *** Message Success Amount $Refunded items• X Handcrafted Ultra Slim Wooden iPhone Charging Battery Case - Aromatic Cedar/iPhone Plus8AT-7P-AC Gateway PayPal Express Checkout Status success Type refundCreated May 12, 2017, 3:50PMKathy L*** WUDN Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company were late in supplying my phone case because of "unprecedented demand" from their Facebook advertising campaign They know full well where I am; they posted it to me, and you can bet they've analysed where their orders came from in assessing return on their advertising costs As for day warranty, what they give is irrelevant when they've admitted they have changed the design and supplier because of issues If they don't want to refund me then that's their call and they will have an unresolved Revdex.com case against them as I will not accept their decision for anything less than a refund They had "unprecented success" from their advertising campaignOne article states "In a month, the video got more than million views, and two weeks after that, it hit millionSales skyrocketed, and the WUDN brand itself received trickle-down success as its community of customers grew."For me I've spent a lot of moneyFor the sake of $35, which is what they wanted me to pay on top of the $100+ I'd already paid, they could have made me very happyThey've chosen not to.I won't be closing my complaint as satisfactorily resolved unless they refund the full amount I paidThey have missed the chance to replace the items by playing hardball. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was refunded he original price, but had to pay a postage return costThe item delivered was not was was advertised on their websiteThey took a very long time in responding to my issue and never answered my question about return postageIn addition, they removed my negative review from their website and Facebook pageI am still requesting that the additional postage cost be refunded due to their advertising.
Regards,
*** ***

To Whom It May Concern,In Reference to Complaint *** (additional concerns)Mr *** was already out of the day warranty (see attached WUDN Return Policy), but we were willing to still exchange, but the shipping/handling for international orders are not covered (see attached WUDN Return Policy).We did not change the design because of issues; we had to find other suppliers due to the demand from our advertising campaign and the holiday season.Kathy ** *** WUDN*** * *** ** *** ***AtchWUDN policy from website

To Whom It May Concern,In Reference to Complaint [redacted]Our website states that we have a 30 day return policy, if he would have called and explained that he was out of the country and given us a date that we could expect the phone returned, we would have worked with him. He had the phone case for...

almost 2 months before contacting us.We offered him 50% off on any other case which he did not accept.Kathy L[redacted] WUDN[redacted]2 Atch1. WUDN policy from website2. Revdex.com complaint info

To Whom It May Concern,In Reference to Complaint [redacted]I'm sorry there was confusion about your return, please email [redacted] to get a prepaid label to return your product for reimbursement. Reference "Revdex.com resolution per Kathy L[redacted]".Kathy L[redacted]WUDN[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am fine with the resolution. However, Emma who is their customer service director is still emailing me about paying for shipping for me to get back my "damaged" case. Kathy who responded to this case, indicated the case was never received. So someone here is lying. I find that this company should not be in business and does not represent themselves well. They also have fake reviews on their site and would not post the negative review that I posted, it was not derogatory but indicated that the cases I received from them have not worked.   
Regards,
Liz Towle

3/5/2017Revdex.com 400 Holiday Dr, Suite 220 Pgh, PA 15220To Whom It May Concern, in Reference to Complaint [redacted]I have mailed out a replacement Black Walnut iPhone 6 case today via USPS Priority Mail - tracking #[redacted]We are sorry that this took this long to...

resolve. We never did receive the case back .Kathy Laboon WUDN[redacted]

To Whom It May Concern, In Reference to Complaint [redacted]Our website states that we have a 30 day return policy. He received his case on Dec 1, 2016 and didn't contact us until Jan 18, 2017.Kathy L[redacted] WUDN1013 E Carson St Pgh, PA 152032 Atch1. WUDN policy from website2. Revdex.com complaint info