X O Communications

XO Communications (“XO”) hereby responds to Complaint ID# [redacted] filed by [redacted] (“Complainant”) XO reports this matter to be resolved amicably and confirmed by [redacted] Sincerely, Kiwanna K [redacted] XO Communications 866-217-

From: M***, Ester Sent: Wednesday, October 26, 12:PM To: Regulatory Grievances Subject: Revdex.com Complaint # [redacted] - [redacted] XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of Second Street Media (“Complainant”) and advises this matter has been resolved amicably and XO considers this issue to be resolved Sincerely, Ester M [redacted] XO Communications, Inc

XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of [redacted] (“Complainant”) In an effort to resolve this matter amicably, Complainant agreed to submit payment of $1,as full settlement and XO will issue credit adjustments for the remaining balance XO considers this matter to be resolved Sincerely, Kiwanna K [redacted] XO Communications ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: XO has done nothing to address the issue whereby I received statements indicating my credit card had been charged, when it in fact had not been My account was summarily placed in collections without further warning or notice that the credit card had expired requiring an account update I do not wish to close this complaint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:While the cancellation for May was sent in April, as per XOs cancellation requirements, I am disappointed with the response However, I will accept the terms as long as XO DOES NOT FURTHER CHARGE nor TAKE FUNDS FROM OUT account I did return the phone message -- and left messages on XOs account I, frankly, just want to be done with them Thank you for finalizing this I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of [redacted] ***(“Complainant”) disputing the account balance of $ 7, XO and Complainant agreed to resolve this matter amicably where Complainant agrees to payment for monthly billing charges in the amount of $2,and XO agrees to waiver of any Early Termination Liability Charges in the amount of $4, XO considers this matter to be resolved Sincerely, Kiwanna K [redacted] XO Communications ###-###-####

XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of [redacted] (“Complainant”) XO and Complainant have reached a mutual agreement to resolve this matter amicably and consider this matter to be closed Sincerely, Kiwanna K [redacted] XO Communications ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I think I now understand how the problem originated I requested the cancellation of my [redacted] account with XO on 3/10/and transferred both domains in that account ( [redacted] and [redacted] ) to [redacted] on that day, as [redacted] records indicate.I may have told the XO rep that I was not cancelling my second XO account, which was for the domain [redacted] , at that timeI cancelled the [redacted] account effective 4/30/215.The XO rep must have confused p [redacted] with [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of [redacted] (“Complainant”) Complainant contracted for a bundled services package via the Service Order Agreement (“SOA”) effective 7-27-for year renewable terms and per terms and conditions Complainant and XO agreed to resolve this matter amicably Sincerely, Kiwanna K [redacted] XO Communications ###-###-####

XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of [redacted] Graphics (“Complainant”)Complainant contracted for bundled services with XO via a service order agreement (“SOA”) signed 6-9-for year renewable terms XO processed partial port out request in December 2015, January and February to transfer multiple telephone numbers (“TNs”) to a new service provider Due to an outstanding balance the remaining services were disconnected for nonpayment in April Complainant contacted XO in October requesting Toll Free number ###-###-#### be reactivated to allow porting to a new carrier According to XO records, XO is no longer the carrier for the toll free number It was explained that the number disconnected back in April Per industry standards, XO holds the toll free number for days, after the day period the toll free number is available to any carrier As of August 2016; the toll free number is being serviced by Comet Media Inc XO has communicated the above information to the Complainant Sincerely, Teresa M***XO Communications###-###-#### Tell us why here

From: M***, Ester Sent: Wednesday, November 18, 3:PMTo: Regulatory GrievancesSubject: Revdex.com complaint # [redacted] - [redacted] XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed [redacted] on behalf of [redacted] (“Complainant”) Complainant contracted Bundled meg services with XO effective 12/18/on a year renewable term XO worked with the Complainant from October to November in the effort to upgrade the service to meg to increase speedComplainant decided not to upgrade, but advised he was interested in downgrading to voice onlyXO explained this change could be requested at the halfway point of their term and advised to reach out to XO in June XO was not contacted again by the Complainant until 11/10/when they inquired about their contract end dateXO provided the Complainant with the end date of 12/18/per the signed Service Order Agreement (SOA) In the effort to resolve this matter, Complainant was contacted and advised XO would agree to waive 50% of the Early Termination Liability fees that would bill out once disconnect completes, contingent upon them paying 50% and keeping the account current throughout the port and disconnect process Sincerely, Ester M [redacted] XO Communications, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Corporate Benefits has agreed to the two months disconnect fee but during the dispute we were overcharged $on our last billXO is also hoping to charge us for services for another days above the two months termination even though no services have been providedNo notice was given to us for the 75% price increase on the last months billCorporate Benefits incurred over 19,dollars in damages beginning when we sent employees home due to a day service outage reguiring the FCC to get invoved before our business could be restored as XO is merely a re-seller of other communications provider services and they have no physical office or technians in our areaAfter the restore we have had unusable service for the past monthsWe incurred charges that we did not expect to replace this vendor or we would have lost our clients due to the constant complaints from our clients of dropped calls, unable to hear after call connected, dropped internet service throughout the day, busy signals when trying to call in, and the list goes on and on.XO is still trying to make money off of us for a service that they can not even provideWe have notice right now of XO outages so if we were still with them we would have no service right now.FOR SETTLEMENT PURPOSES ONLY” [redacted] All service was not disconnected I have requested the disconnect of the following service on the below noted accountsThis is why I advised you of the day bill out and that the account must remain current during the disconnect processI will advise if approval is received for the increase in credit from $to $as soon as review is completeIn the interim, I will be pushing the orders to completion and keeping you updated on the progress.PSR # [redacted] for account # [redacted] -remaining service on the IP Flex package and LD packagePSR # [redacted] for account # [redacted] - Toll free number ###-###-####Thank you,Ester M***XO Communications, Inc.From: [redacted] [mailto: [redacted] @ [redacted] .com] Sent: Thursday, May 26, 1:PMTo: M***, EsterSubject: RE: Disconnect of Remaining Services for Corporate Benefits Service, IncWe will agree to $Minus credit on the next invoice as total payment owed to XO.All services have been ported/disconnected so this amount should be reflected in a last and final invoice due from usIf this is agreeable we should have one final payment and be done[redacted] ***###-###-#######-###-#### Direct###-###-#### Cell [redacted] @ [redacted] .com**Please call my Cell for urgent needs***Confidentiality Notice***This email, its electronic attachments, and the contents of its website linkages may contain confidential health informationThis information is intended solely for use by the individual or entity to whom it is addressedIf you have received this information in error, please notify the sender immediately and arrange for the prompt destruction of the material and any accompanying attachmentsFrom: M***, Ester [mailto:Ester.M***@xo.com] Sent: Thursday, May 26, 11:AMTo: ' [redacted] 'Subject: RE: Disconnect of Remaining Services for Corporate Benefits Service, Inc“FOR SETTLEMENT PURPOSES ONLY” [redacted] ,XO will agree to credit ½ of the $A credit of $will be issued to account # [redacted] and you will see it reflected on the next invoiceThank you,

From: M***, Ester Sent: Monday, October 26, 2:PMTo: Regulatory Grievances Subject: Revdex.com Complaint # [redacted] - [redacted] XO Communications (“XO”) hereby responds to Complaint # [redacted] filed by [redacted] on behalf of [redacted] *** [redacted] (“Complainant”) disputing Early Termination Liability (ETL) fees Complainant signed a year renewable termed Service Order Agreement for 1.5M DIA that was effective 2/9/and billed on account # [redacted] Complainant reported their service down on 3/3/XO generated trouble ticket # [redacted] to investigate the issue, but found no troubleXO offered a billable dispatch to prove out the issue, but the offer was declined by the Complainant and trouble ticket was closed on 3/4/XO received another call from the Complainant on 5/18/2015, but was quickly advised the wrong carrier was calledNo ticket opened at that time and no other trouble reports found for this company XO reached out to the Complainant regarding payment for the 2/10/2015, 3/10/and 4/10/invoices Complainant paid full amount due on 5/6/ When Complainant contacted XO on 7/23/to inquire about disconnecting service prior to the end of their current SOA terms, XO advised ETL charges would be assessed and madeOrder (PSR # [redacted] ) was generated for the disconnect request that completed effective 9/7/leaving months in term After unsuccessful attempts to obtain full payment of $from Complainant for services rendered on the 5/10/2015, 6/10/2015,7/10/and 8/10/invoices, this amount remains outstandingETL charges in the amount of $5,were assessed per terms and conditions of the current SOA found at www.terms.xo.com and XO deems to be valid To ensure the Complainant is aware of the due amount, XO reached out to adviseXO agrees to review any additional information provided from the Complainant, but at this time, the full amount of $6,is validly due Sincerely, Ester M [redacted] XO Communications, Inc

XO Communications (“XO”) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of [redacted] ***(“Complainant”) XO and Complainant have agreed to the resolution of this matter and consider it as resolved and closed Sincerely, Kiwanna K [redacted] XO Communications ###-###-####

XO hereby responds to the clarification request for Case ID # [redacted] and attached the current Service Order Agreement ("SOA") In addition, XO has spoken with [redacted] , today, and agreed to resolve this matter amicably with disconnection of the remaining services and consider the account balance as settled in full Sincerely, Kiwanna K [redacted] XO Communications ###-###-####

From: M***, Ester Sent: Wednesday, January 14, 7:AMTo: Regulatory GrievancesSubject: Revdex.com Complaint # [redacted] - [redacted] XO Communications ("XO") received complaint # [redacted] filed by [redacted] on behalf of [redacted] (“Complainant”) disputing early termination liability fees (ETL) and the remaining balance Complainant contracted for services with XO on 2/8/ via a service order agreement (SOA) with a year term, which renewed per the terms and conditions of the SOA on 2/8/for an additional year term ending 2/8/Complainant contacted XO on 12/31/requesting their contract end date(CED), to which XO advised the date of 2/08/XO received a request from [redacted] on 2/20/requesting release of telephone numbersXO promptly entered order (PSR # [redacted] ) to port TNs to IntegraThe numbers were released effective 2/27/2014, but active service remained on the accountXO then received a request from [redacted] on 2/24/for release of toll free PSR ## [redacted] XO again promptly entered order (PSR # [redacted] ) and the number was released effective 3/21/ Complainant called back on 2/28/to advise all service has ported and requested full disco, but port both orders had not completed in the systemOrder (PSR #11521758) was entered on 3/10/and completed in billing effective 3/28/ Because the order completed after the CED, the account was assessed ETL fees in the amount of $28,The SOA on file was signed under the company name of [redacted] and XO doesn’t have notification of a name change from the Complainant In the effort to resolve this matter, XO has agreed to reverse the early termination liability fees and clear any remaining balance on to reflect a zero balanceComplainant contacted and advisedXO considers this complaint resolved Sincerely, Ester M [redacted] XO Communications

From: M***, Ester Sent: Thursday, May 26, 10:AM To: Regulatory Grievances Subject: Revdex.com Complaint # [redacted] - Corporate Benefits Service XO Communications (XO) hereby responds to Complaint ID # [redacted] filed by [redacted] on behalf of Corporate Benefits Service (Complainant) disputing $23,in Early Termination Liability (ETL) feesXO and Complainant agreed to resolve this matter amicably where Complainant agrees to payment for months of monthly recurring charges in the amount of $3,and XO agrees to waiver of Early Termination Liability Charges in the amount of $19,022.60, contingent upon the account remaining current throughout the port/disconnect processXO considers this matter to be resolvedSincerely, Ester M [redacted] XO Communications, Inc

From: M***, Ester Sent: Friday, January 30, 10:AMTo: Regulatory GrievancesSubject: Revdex.com Complaint # [redacted] - [redacted] XO Communications ("XO") received complaint # [redacted] filed by [redacted] on behalf of [redacted] , Inc(“Complainant”) disputing issues incurred with her move request Customer contracted service with XO effective 10/28/on a year term at SMilliken Avenue in Ontario, California Complainant reached out to XO on 11/7/ with a request to move their service to McArthur Way in Upland, CaliforniaComplainant made the payment needed to get the move process started and after XO explained all fees associated as well as the move interval, forms were sent over for signingXO also alerted the Complainant they were moving to a different rate center that would increase their monthly recurring chargesComplainant signed the move form effective 11/12/requesting a move complete date of 12/26/Order (PSR # [redacted] ) was generated on 11/18/for the move to complete on 12/29/A change to accommodate analog service and the Complainants request for a message on her old number to direct customers of the new number caused the need for new ordersComplainant advisedOrder (PSR # [redacted] ) was generated to add the Intercept referral and Order (PSR # [redacted] ) was generated and pushed to expeditiously convert the service to IP Flex with analog lines to meet the Complainant’s needs In the effort to ensure service there are no current issues with the service, a call was placed to the Complainant on today and she confirmed service is working fine Sincerely, Ester M [redacted] XO Communications, Inc

XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** *** (“Complainant”) regarding a refund for the final account balance
On 2-4-2015, Complainant contacted XO and requested a refund for the credit balance reflected on the 1-27-invoice
A refund
request was submitted and approved for the amount of $ and should process within 1-billing cycles for Account # ***
Sincerely,
Kiwanna K***
XO Communications
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