X O Communications

XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** on behalf of *** (“Complainant”)
Complainant contracted with XO for underlying services per Service Order Agreement (“SOA”) for year renewable terms per terms and conditions
XO
received multiple, partial port orders from the new service provider for various telephone numbers (“TNs”) on 1-28-2016, 3-9-2016, 3-30-and 6-22-of which the final port out completed on 6-27-
Disconnection of the remaining services prior to 9-2-which is the end of the SOA current terms, will cause for termination fees to be assessed to Complainant’s account, per the terms and conditions of the SOA
XO has contacted Complainant regarding resolution of this matter
Sincerely,
Kiwanna K***
XO Communications
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XO Communications (“XO”) is requesting additional time until 4-17-for an amicable resolution
Sincerely,
*** ***
XO Communications
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: M***, Ester Sent: Tuesday, July 28, 10:AMTo: Regulatory Grievances Subject: Revdex.com Complaint # ***- *** ***
XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** ***
Complainant disputes
cancelling their XO Hosting on 3/10/2015, but continued being billed.
XO received a request on 3/10/for cancellation of domain under the name of *** and not her remaining domain under the name of ***Both domains were billed on account # 0***. The request for cancelling *** was noted on order (PSR # ***) completed effective 4/14/2015, but her remaining domain under the name of *** continued in billingUpon notice via the Revdex.com complaint, the remaining domain (***) that showed to be accessible until it was cancelled effective 7/24/Domains under the names bonniebrunish.com and newtonists.com were also confirmed disconnected Since the invoice for 7/09/reflected charges billed from 5/1/to 5/31/2015, the prorated charges for the July billing as well as full disconnect for account 0*** would have reflected on the September invoice
While XO feels the billing was correct according to the notification received, in the effort to resolve this matter amicably, XO has agreed to clear the $balance on the account and override the 7/24/disconnect date to cease future charges beyond 3/10/that the last payment from the Complainant coveredReached out to the Complainant to make her aware
Sincerely,
Ester M***
XO Communications, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** *** on behalf of *** *** *** *** (“Complainant”)
*** *** *** advised he was able to reach an amicable resolution and agrees to close this complaint
XO considers this matter to be
resolved
Sincerely,
Kiwanna K***
XO Communications
***

XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** (“Complainant”)
XO contacted *** *** *** who advised this matter had been resolved
Sincerely,
Kiwanna K***
XO Communications
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: M***, Ester Sent: Thursday, May 28, 10:AMTo: Regulatory GrievancesSubject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***
XO Communications (“XO”) hereby responds to Complaint ID # *** filed by ***
***
Complainant disputes cancelling service on 5/20/and being told he would be charged until 6/24/2015. XO received the request on 5/20/for cancellation of the Web hosting service billed on account # ***. The request was forwarded to the department for cancellation and the service was confirmed disconnected effective 5/27/2015.
To ensure the Complainant is aware of the disconnect and bill out dates, Complainant was called and advised the 6/16/invoice will reflect charges from 5/1/to 5/27/
Sincerely,
Ester M***
XO Communications, Inc

XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** ***
XO does not have a record for disconnection of services during May
In an effort to resolve this matter amicably, XO agrees to refunding $in total payments received for billed services since
June 1,
*** *** was unavailable for discussion
Sincerely,
Kiwanna K***
XO Communications
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XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** (“Complainant”)
Complainant’s services billed under Account # *** were suspended on 6-9-and disconnected in billing effective 6-24-due to a delinquent account balance of $
XO is willing to work toward an amicable resolution with Complainant
Attempts to reach *** *** have been unsuccessful
Sincerely,
Kiwanna K***
XO Communications
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for taking the time to review and follwith my complaint against XO Communications your assistance and time is appreciated
Regards,
*** ***

Tell us why here
XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** (“Complainant”)
XO provides Web Hosting services billed to Account # *** which is set up for automatic bill payment to Complainant’s credit card
As stated in complaint, the credit card information on file had expired. XO does not re-invoice for the same billing cycle, however, the monthly account balance from Complainant’s 1-22-invoice was forwarded to the next monthly invoice for 2-22-Account information still had not been updated by the 3-22-invoice which also included a balance forward from the 2-22-invoice
On 4-8-2016, Complainant contacted XO and provided updated credit card information and also submitted payment in the amount of $24.17 for the outstanding invoicesComplainant also requested the disconnection of services which completed on 4-13-
*** *** *** has been advised of the balance for the 4-22-invoice and agrees to send in paymentXO also advised the 5-22-invoice will include the final account balance for prorated charges billed through 4-13-which is the service disconnection date
Automatic bill payment to his credit card has been disabled and XO has not reported any negative account activity to its vendor
XO considers this matter to be resolved
Sincerely,
Kiwanna K***
XO Communications
***

XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** (“Complainant”)
XO does not have a record of Complainant’s cancellation request, but agree to an amicable resolution and crediting account to a zero balance
Sincerely,
Kiwanna K***
XO
Communications
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XO Communications (“XO”)
hereby responds to Complaint ID# *** filed by *** *** on behalf of
Mintie Corporation (“Complainant”)
After research of
XO’s records and careful consideration, in the interests of resolving this
matter amicably, XO has agreed to credit
Complainant’s account balance to
zero. XO values its relationship with its customers and considers this
matter to be resolved
Regulatory
Grievances Team
XO
Communications
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It was nice speaking with you today. Here are the attachments you are missing from our claim
Here is a copy of what I had sent to Sonia here in Denver:
From: *** *** [mailto:***]
Sent: Tuesday, October 21, 11:AM
To: ***
***
Subject: Disagreement with XO Communications
I have a billing problem with XO over charges on our account after our termination with them this springWe had service at another building that we transferred to our current Inverness location 12/and I believe we signed an extension in March of for years. I contacted them and reviewed our contract in and I was told our contract expired in Feb of 2014. I was instructed to send them at least day notice of cancellation which I did in Dec of 2013, copy attached
Our final disconnect was 3-27-which they had plenty of notice on. They continued to bill us for days beyond our disconnect date due to a “Policy” that they have to bill customers after disconnection
It is fairly simple I believe. We completed our year contract, served them timely notice of disconnection and transferred the service to ***. There is no provision in the policy to bill the customer following disconnection and to bill a customer without providing service is improper by any standard I have heard of
I have spoken with anyone that will listen there to no avail and I tried the state PUC that indicated they don’t regulate these folks any longerThey have been sending threatening letters for some time so I figured they would bring it to collection soon but if I can straighten this out I would like to
*** ***
President
Triple C
*** *** *** ***
*** ** ***
###-###-#### Office
###-###-#### Fax
***
www.***.com

XO Communications (“XO”) hereby responds to Complaint ID # *** filed by *** *** *** on behalf of *** * *** (“Complainant”)
XO and Complainant agreed to resolve this matter amicably
XO agreed to credits adjustments for $ 1,to zero out the account
balance and consider this matter as settled
Sincerely,
Kiwanna K***
XO Communications
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From: M***, Ester
Sent: Thursday, April 27, 8:AM
To: Regulatory Grievances
Subject: FW: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***
XO Communications (“XO”) hereby responds to Complaint ID # *** filed by ***
*** on behalf of Keith Monroe & Company (“Complainant”) disputing the billing on account # ***
Complainant contracted for Business line service with XO via a year renewable termed Service Order Agreement (SOA) effective 7/12/XO received a call from the Complainant on 5/2/2016, but was advised he was not authorized on the account as a contactComplainant advised he would send an authorization letter to be added to account # *** as contact, but it was not received until 4/6/XO advised the Complainant the letter he provided was not previously received by XO, therefore, billing continuedDue to XO not receiving the letter of disconnect request or payment on the account since 6/2/2016, Complainants account was suspended for non-payment for a balance due of $
In the effort to amicably resolve this matter, a credit for $was issued to bring closure to account # ***Complainant advised
Sincerely,
Regulatory Grievances Team
XO Communications
***

XO Communications (“XO”) hereby responds to Complaint ID # [redacted]  filed by [redacted] on behalf of [redacted] (“Complainant”).
Complainant contracted for a bundled services package with XO for a 3 year renewable term via a Service Order Agreement (“SOA”) effective...

12-11-2006.
On 4-23-2015, XO received a partial port out request to port 6 telephone numbers (TNs) to a new service provider, which completed on 4-28-2015. Active services remained on Complainant’s account for which XO continued to bill.
On 5-8-2015, Complainant contacted XO regarding continued billing and XO advised Complainant of the remaining active services on the account. XO also advised Complainant of the remaining term on the SOA through 12-11-2015 and of applicable Early Termination Liability (ETL) charges that would be assessed if services were disconnected prior to the end of the term, pursuant to the terms and conditions of the SOA.
In an effort to resolve this issue amicably, XO has agreed to waive any applicable ETLs and release Complainant from the remaining term of the SOA in exchange for Complainant paying all charges due through disconnection.
Sincerely,
Kiwanna K[redacted]
XO Communications
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: XO has done nothing to address the issue whereby I received statements indicating my credit card had been charged, when it in fact had not been.   My account was summarily placed in collections without further warning or notice that the credit card had expired requiring an account update.  I do not wish to close this complaint.
Regards,
[redacted]