XboxLiveGold.com

Review: I was suspended on my xbox live account...this is my first offense ever...I been with xbox live for over 3 years and never got into any trouble.I was suspended for 15 days on my first offense...I think im being treated unfairly. It has been a week so far. I tried to call them to see if I could get unsuspended and this is unfair for this long

..but they were no help...my gamer tag is [redacted]Desired Settlement: To fix my account and not be suspended anymore...gamer tag is [redacted] email...[redacted]

Business

Response:

Dear Sirs, Please note that we have already responded to this complaint ID on September **. Please find our reply below:This complaint considers a complaint with regards to the services of Xbox.com and not with regards to the services of XboxLiveGold.com. XboxLiveGold.com is an independent reseller of Xbox Live Gold memberships and Xbox Gift Cards and has no official relationship with Microsoft, Xbox Live or whatsoever and is therefore not a part of this company. We as an independent reseller simply do not have the power to automatically renew Xbox Live Memberships. As we are very sorry to hear that the client has an issue with the services of Xbox, we recommend the client to sent this complaint to Xbox.com. More information can be found on the support.xbox.com section. This will make sure that the clients complaint can be addressed as soon as possible.Message for the mediatorDear mediator. Could you please transfer this complaint to the Revdex.com listing of Xbox.com? Thank you in advance. This will make sure that the complaint of this clients can be addressed as soon as possible. We can be contacted via the phone number [redacted]. I was not able to enter this phone number via het Contact Phone Number* part. Kind regards, XBOXlivegold.com

Review: I played good until its as if a crowd is like monitors, and uses like developer limits and alters the character.(beta) I'm not a game but spent to much, going on three months.(3)Desired Settlement: $1000 for the system(ELITE CONSOLE), a controller(LUNAR WHITE), Energizer charge system, 2TB extended memory drive, over a TB in games and two CD games I own, 23 month's of xboxlive remaining, and a $1000 for taking the fun. out the game .

Review: I pay my subscription to xbox live every year. This is the second time that xbox suspended my xbox live communications account. I do not talk vulgar, I play the game. I am a good player which I am sure causes people to report me. Now that does not make it just to suspend my xbox live account, especially when I am paying for these services. This is the second time and I am not happy.Desired Settlement: I expect Xbox to turn my communications back on and I want to be credited for this suspension. There is no proof of any wrong doing on my part and I am not satisfied at all!

Review: I called Xbox live to remove a monthly substribution from my bankinig instution almost 2 months ago. I called back again today after I noticed that they again took the funds out of my account. They were able to pull up my account with my credit card and verified that they indeed had been using it for billing but was not able to validate my information to give a refund due to the number that was on file is no longer in use and could not receive the text message that they sent out. They also stated that the email that was used could not be verified. With this they would not be able to send me a refund. I again stressed to them that they had previously stated they were going to stop payment in which they had not and I would like my refund back. They stated they could not help me but again would remove the card again.Desired Settlement: I would like to get back my two months of billing of $9.99 back from the company because of non use and previous request to remove.

Business

Response:

Dear sirs, This complaint considers a complaint with regards to the services of [redacted] and not with regards to the services of XboxLiveGold.com. XboxLiveGold.com is an independent reseller of Xbox Live Gold memberships and Xbox Gift Cards and has no official relationship with [redacted], Xbox Live or whatsoever and is therefore not a part of this company. We as an independent reseller simply do not have the power to automatically renew Xbox Live Memberships. As we are very sorry to hear that the client has an issue with the services of Xbox, we recommend the client to sent this complaint to [redacted]. More information can be found on the [redacted]. This will make sure that the clients complaint can be addressed as soon as possible. Message for the mediator Dear mediator. Could you please transfer this complaint to the Revdex.com listing of [redacted]? Thank you in advance. This will make sure that the complaint of this clients can be addressed as soon as possible. We can be contacted via the phone number +[redacted]. I was not able to enter this phone number via het Contact Phone Number* part. Kind regards, XBOXlivegold.com

Review: I have been a Xbox live consumer for about ten years, I am now 28, married and have 3 small children. I specifically bought an xbox one for my families enjoyment. I rarely have time to play except late at night and over the weekend. My console was banned and gamertag was suspended for no apparent reason. The reason it stated was for solicitation and phishing other gamers information, which is absolutely ridiculous, I simplt do not have time to do what I was accused of plus I do not even use the headset, nor do I have the Kinect. The Xbox customer service has given me the run around, no one will assist or take my issue seriously. I submitted a case review over two weeks ago and it is still being reviewed. I will no longer be supporting Microsoft products after the way they treat loyal customers.Desired Settlement: If Microsoft wants me to buy another system, they can replace the one they wrongfully banned. The desired outcome I would like is an solution, either unbanned my console or re-place it.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding XboxLiveGold.com has not been resolved, I do not wish to publish my statement, I went with another vendor and will no longer buy Microsoft products.

Sincerely,[redacted]

Review: I have purchased a 5 gamer tags and Xbox live has taken away the gamer tags forcing me to purchase another one at my expense. Costing me a total of $50. There was no explanation sent via email. My last gamer tag was [redacted]. Pronounced and spelled as [redacted]. My profile clearly states "[redacted]." I have hundreds friends online whom know me by this title......There is nothing offensive about my gamer tag. I have not be profane or offensive in game. Clearly I am being harassed and forced to pay.Desired Settlement: A full refund of all monies spent on gamer tags or reinstatement of my last gamer tag. An investigation into why I am being harassed and to stop the harassment.

Business

Response:

Dear Sirs, This complaint considers a complaint with regards to the services of [redacted] and not with regards to the services of XboxLiveGold.com. XboxLiveGold.com is an independent reseller of Xbox Live Gold memberships and Xbox Gift Cards and has no official relationship with [redacted] or whatsoever and is therefore not a part of this company. We as an independent reseller simply do not have the power to automatically renew Xbox Live Memberships. As we are very sorry to hear that the client has an issue with the services of Xbox, we recommend the client to sent this complaint to [redacted]. More information can be found on the support.[redacted] section. This will make sure that the clients complaint can be addressed as soon as possible. [redacted]

Review: On 03/**/15 I was charged 59.99 for xbox live membership. I called ###-###-#### to tell them that I had not made that purchase and it was fraud. I spoke with Matthew, who had informed me that he would remove my card and refund me the money and it would take 3 days. Days went by and I went to the bank to dispute my claim. They had given my provisional credit on 03/**/15. On 06/**/15 I had received a notice that the 59.99 will be coming back out of my account because they are reversing the provisional credit. I called the bank who informed me that after much research, XBOX had verified that it was my purchase. I do not have a XBOX, so it was not my purchase. I spoke today, 07/**/15 with two representatives named Jim and Casey. They had informed me that they see it was fraud but it is after 30 days and can no longer refund me. The communication and customer service is terrible. Jim let me know that this refund should have been handled in March. Instead, it is 4 months later and I am still trying to get my money back.Desired Settlement: I would love to be refunded the 59.99.

Business

Response:

First of all, we are very sorry to hear that the customer has had a negative experience with Xbox Live Gold. Because of that, we directly started with figuring out what has gone wrong in this case. The information on the price of the product, the phone number of the customer service department, the names of the customer service representatives in the Customer’s Statement of the Problem immediately shed light on this. This presumption was confirmed by our internal data. Our conclusion is that this complaint considers a complaint with regards to the services of Xbox and not the services of XboxLiveGold.com. Please find more information on this below. XboxLiveGold.com has no official relationship with Xbox XboxLiveGold.com is an indepent reseller of Xbox Live Gold memberships and Xbox Gift Cards and has no official relationship with [redacted] or whatsoever and is therefore not a part of this company. Price of Xbox Live Gold Membership The customer has been charged 59.99 for an Xbox Live Membership. At XboxLiveGold.com we do not sell Xbox Live Gold memberships for this price. The 59.99 USD is the sale price of an Xbox Live Gold Membership 12 months at the [redacted] Store. Customer Service The customer has called ###-###-####. This is the phone number of the Xbox Customer Service and not of the Customer Support of XboxLiveGold.com. Moreover, the customer mentions customer service employees named Matthew, Jim and Casey. At XboxLiveGold.com we do not have customer service employees with these names. Internal data Our internal data confirms that this customer has not ordered an Xbox Live Membership at XboxLiveGold.com. Moreover, our customer support has not had contact with the customer on the dates that are mentioned in the Customer’s Statement of the Problem. Please contact Xbox As the aforementioned information indicates, XboxLiveGold.com was mistaken for Xbox.com. We recommend the customer to contact Xbox or [redacted]. Phone number for the mediator We can be contacted via the phone number [redacted]. I was not able to enter this phone number via het Contact Phone Number* part

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I will contct xboxlive.com

Sincerely,