Xcite Motors

Customer bought the vehicle and we promised to do some body work on the vehicle for customerWe sent it out to the body shop to have the work doneCustomer wasn't happy with the work so she wanted to returned the vehicleWe took the vehicle back and paid off her loan on the vehicleThat was it, we end up selling the vehicle to another customer the following week and they are extremely happy with the vehicleWe did everything in our power to accommodate the customerSometime it didn't work out.?

We bought this vehicle from a wholesalerThe wholesaler bought this vehicle from another dealer to sell to usWhen they did the paperwork for the trade-in, they did the lost title application and release of interest because the customer did not have a physical title on handAs we found out after the fact that the title is from New York so you can not do lost title application in the state of WashingtonThe other dealership had to ordered a duplicate title from New York and that cause the delayOnce the title got here, we find out that the customer moved from [redacted] to [redacted] so we sent everthing to [redacted] to have it transfer to customer name [redacted] DOL sent all the paperworks back to us because they can only tranferred the title if the title is under our nameWe went and had the title transfer to our nameAs you can see from the attachment, we transferred it to Xcite MotorsWe are just waiting for the state to send us the physical title and we will send it back to [redacted] to get it transfer to customer nameWe tried to have tried to have the title expedite service but the state of Washington no long have this service availableWe are in touch with the customer and updating themAs soon as we get the title from the state, we will overnight it to [redacted] We are at their mercy on how fast they can sent it outNow it is just a waiting game Thanks [redacted]

We bought this vehicle from a wholesaler which bought the vehicle from a franchise dealershipThe Franchise dealership did the paperworks wrong so it took them a while to get the paperworks correctedAs soon as it was correctedWe forwarded the paperworks to a DVM closed to the customer to be transferred into their nameWe compensated the customer by paying for the sales tax that they had to pay to get the registration transferred into their nameWe did our best under the circumstances we were not able to control

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has wired me the $USD that was the original amount agreed upon Thank you for your assistance Sincerely, [redacted] **

This vehicle loan has been paid offWe use a flooring company that does the payoff for us and they made a mistake in the payoff addressFor that reason, there was a delayAfter we were notified that it was not paid off, we contacted our bank and they promptly correct the problem by overnight the payoff check to the bankIf there are any late fees that the customer incurred, feel free to contact me and I will issue a reimbursement for it

Complaint: [redacted] I am rejecting this response because: Xcite Motors has not communicated the problems with the title being lost from the person who they bought the Audi AAvant with us (the new owners of the vehicle)They have never once told us over the phone that they were having issues with getting the titleThe only way we have heard about this is through this communication through the Revdex.comFurthermore they do not try to contact us to keep us informedWe have called numerous times to speak with them about the progress of getting the title and they do not supply us with vital informationWe feel that they are hiding information from us that we should be informed of as owners of the carAlso we bought this car in December while living in [redacted] [redacted] residents do not have to pay taxes on vehicle purchasesWe were living in [redacted] waiting to get the title to the car and Xcite Motors did not send the title to [redacted] within the allowed timeframeWe are now living in [redacted] and [redacted] charges taxes to vehicle purchases which we should not be responsible for paying, Xcite Motors should pay the taxes on this vehicle because they took longer than the legal timeframe to send the titleWe are unclear if the tax issue needs to be filed under a new complaint with the Revdex.com, but we just wanted to include all of the details of the issues we are having with this dealership.Sincerely, [redacted]

We bought this vehicle from a wholesalerThe wholesaler bought this vehicle from another dealer to sell to usWhen they did the paperwork for the trade-in, they did the lost title application and release of interest because the customer did not have a physical title on handAs we found out after the fact that the title is from New York so you can not do lost title application in the state of WashingtonThe other dealership had to ordered a duplicate title from New York and that cause the delayOnce the title got here, we find out that the customer moved from [redacted] to [redacted] so we sent everthing to [redacted] to have it transfer to customer name [redacted] DOL sent all the paperworks back to us because they can only tranferred the title if the title is under our nameWe went and had the title transfer to our nameAs you can see from the attachment, we transferred it to Xcite MotorsWe are just waiting for the state to send us the physical title and we will send it back to [redacted] to get it transfer to customer nameWe tried to have tried to have the title expedite service but the state of Washington no long have this service availableWe are in touch with the customer and updating themAs soon as we get the title from the state, we will overnight it to [redacted] We are at their mercy on how fast they can sent it outNow it is just a waiting game. Thanks [redacted]

We have resolved this issue with the customerA fund wired was sent to customer and customer stated that he will withdraw the complaint with Revdex.comThanksKevin

This vehicle loan has been paid offWe use a flooring company that does the payoff for us and they made a mistake in the payoff addressFor that reason, there was a delayAfter we were notified that it was not paid off, we contacted our bank and they promptly correct the
problem by overnight the payoff check to the bankIf there are any late fees that the customer incurred, feel free to contact me and I will issue a reimbursement for it

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
The business has wired me the $USD that was the original amount agreed upon
Thank you for your assistance
Sincerely, *** **

We bought this vehicle from a wholesaler which bought the vehicle from a franchise dealershipThe Franchise dealership did the paperworks wrong so it took them a while to get the paperworks correctedAs soon as it was correctedWe forwarded the paperworks to a DVM closed to the customer to be transferred into their nameWe compensated the customer by paying for the sales tax that they had to pay to get the registration transferred into their nameWe did our best under the circumstances we were not able to control.

Customer called the store and made an inquiry on a vehicleWe told the customer that the vehicle just came in and it’s going to the mechanic shop for safety and inspection on the vehicleCustomer stated that he really want the car because it is a very rare vehicleHe wanted to
put down the $so that no one can buy itWe took his depositThe first thing the mechanic shop told us that it needed a new radiator so he had it doneWe told the customer that the radiator is being fixed and we will let him knowwhen it is doneAfter the mechanic fixed the radiator, he found out that when the radiator went bad, the affected the transmissionSo we had it repaired. All along, we told the customer that he can get his refund if he doesn’t want to waitHe insisted he still want the vehicle and he will waitThen he came to the dealership and wants to see the vehicle, we told him that it’s still at the shop and the shop won’t allow retail customer in their shop due to safety issuesWe told him again that we can refund his $if he does not want to wait, he said he still want the vehicle and will waitThen a few hours later, he called and want to have the $refunded and we told him that was fineWe had to wait for a manager that has access code to do the refundThen therefund was issued and the next day he called and asks how come the fund is not in his accountWe told him we don’t control the credit card processing company and however long it take to credit it back to his account, it’s out of our controlI’m sure he got his refund back by now, if he didn’t, I will be more than happy to call the credit card processing company

Customer came and test drove the vehicle and bought the truckShe complaint that the vehicle hesitated and she had her mechanic checked it outThey came to a conclusion that the Catalytic Converter is clogged and needed to be replacedWe agreed to pay for the repair by her mechanic to help her
outBefore we authorized the work and pay for it, we needed for her to signed a goodwill document that we pay for the work as a goodwill gesture and that we are not responsible for the work since it was her mechanicShe would not sign the document to release us from any further liabilities on the vehicle after we pay her mechanic for the repairSince she would not sign, we refused to authorized the workWe are not going to be liable for the work her mechanic is performing on the car

Customer called the store and made an inquiry on a vehicleWe told the customer that the vehicle just came in and it’s going to the mechanic shop for safety and inspection on the vehicleCustomer stated that he really want the car because it is a very rare vehicleHe wanted to
put down the $so that no one can buy itWe took his depositThe first thing the mechanic shop told us that it needed a new radiator so he had it doneWe told the customer that the radiator is being fixed and we will let him knowwhen it is doneAfter the mechanic fixed the radiator, he found out that when the radiator went bad, the affected the transmissionSo we had it repaired. All along, we told the customer that he can get his refund if he doesn’t want to waitHe insisted he still want the vehicle and he will waitThen he came to the dealership and wants to see the vehicle, we told him that it’s still at the shop and the shop won’t allow retail customer in their shop due to safety issuesWe told him again that we can refund his $if he does not want to wait, he said he still want the vehicle and will waitThen a few hours later, he called and want to have the $refunded and we told him that was fineWe had to wait for a manager that has access code to do the refundThen therefund was issued and the next day he called and asks how come the fund is not in his accountWe told him we don’t control the credit card processing company and however long it take to credit it back to his account, it’s out of our controlI’m sure he got his refund back by now, if he didn’t, I will be more than happy to call the credit card processing company.

Customer bought the vehicle and we promised to do some body work on the vehicle for customerWe sent it out to the body shop to have the work doneCustomer wasn't happy with the work so she wanted to returned the vehicleWe took the vehicle back and paid off her loan on the vehicleThat was it,
we end up selling the vehicle to another customer the following week and they are extremely happy with the vehicleWe did everything in our power to accommodate the customerSometime it didn't work out.

Customer came and test drove the vehicle and bought the truckShe complaint that the vehicle hesitated and she had her mechanic checked it outThey came to a conclusion that the Catalytic Converter is clogged and needed to be replacedWe agreed to pay for the repair by her mechanic to help her
outBefore we authorized the work and pay for it, we needed for her to signed a goodwill document that we pay for the work as a goodwill gesture and that we are not responsible for the work since it was her mechanicShe would not sign the document to release us from any further liabilities on the vehicle after we pay her mechanic for the repairSince she would not sign, we refused to authorized the workWe are not going to be liable for the work her mechanic is performing on the car? ?

We bought this vehicle from a wholesalerThe wholesaler bought this vehicle from another dealer to sell to usWhen they did the paperwork for the trade-in, they did the lost title application and release of interest because the customer did not have a physical title on handAs we found out after
the fact that the title is from New York so you can not do lost title application in the state of WashingtonThe other dealership had to ordered a duplicate title from New York and that cause the delayOnce the title got here, we find out that the customer moved from *** to *** so we sent everthing to *** to have it transfer to customer name*** DOL sent all the paperworks back to us because they can only tranferred the title if the title is under our nameWe went and had the title transfer to our nameAs you can see from the attachment, we transferred it to Xcite MotorsWe are just waiting for the state to send us the physical title and we will send it back to *** to get it transfer to customer nameWe tried to have tried to have the title expedite service but the state of Washington no long have this service availableWe are in touch with the customer and updating themAs soon as we get the title from the state, we will overnight it to ***We are at their mercy on how fast they can sent it outNow it is just a waiting game.?
Thanks
?
*** ***

Complaint: ***I am rejecting this response because: Xcite Motors has not communicated the problems with the title being lost from the person who they bought the Audi AAvant with us (the new owners of the vehicle)They have never once told us over the phone that they were having issues with getting the titleThe only way we have heard about this is through this communication through the Revdex.comFurthermore they do not try to contact us to keep us informedWe have called numerous times to speak with them about the progress of getting the title and they do not supply us with vital informationWe feel that they are hiding information from us that we should be informed of as owners of the carAlso we bought this car in December while living in *** residents do not have to pay taxes on vehicle purchasesWe were living in *** waiting to get the title to the car and Xcite Motors did not send the title to *** within the allowed timeframeWe are now living in *** and *** charges taxes to vehicle purchases which we should not be responsible for paying, Xcite Motors should pay the taxes on this vehicle because they took longer than the? legal timeframe to send the titleWe are unclear if the tax issue needs to be filed under a new complaint with the Revdex.com, but we just wanted to include all of the details of the issues we are having with this dealership.Sincerely,*** ***

We bought this vehicle from a wholesaler. The wholesaler bought this vehicle from another dealer to sell to us. When they did the paperwork for the trade-in, they did the lost title application and release of interest because the customer did not have a physical title on hand. As we found out after...

the fact that the title is from New York so you can not do lost title application in the state of Washington. The other dealership had to ordered a duplicate title from New York and that cause the delay. Once the title got here, we find out that the customer moved from [redacted] to [redacted] so we sent everthing to [redacted] to have it transfer to customer name. [redacted] DOL sent all the paperworks back to us because they can only tranferred the title if the title is under our name. We went and had the title transfer to our name. As you can see from the attachment, we transferred it to Xcite Motors. We are just waiting for the state to send us the physical title and we will send it back to [redacted] to get it transfer to customer name. We tried to have tried to have the title expedite service but the state of Washington no long have this service available. We are in touch with the customer and updating them. As soon as we get the title from the state, we will overnight it to [redacted]. We are at their mercy on how fast they can sent it out. Now it is just a waiting game. 
Thanks
 
[redacted]

We bought this vehicle from a wholesaler which bought the vehicle from a franchise dealership. The Franchise dealership did the paperworks wrong so it took them a while to get the paperworks corrected. As soon as it was corrected. We forwarded the paperworks to a DVM closed to the customer to be transferred into their name. We compensated the customer by paying for the sales tax that they had to pay to get the registration transferred into their name. We did our best under the circumstances we were not able to control.