Xcite Motors

This vehicle loan has been paid off. We use a flooring company that does the payoff for us and they made a mistake in the payoff address. For that reason, there was a delay. After we were notified that it was not paid off, we contacted our bank and they promptly correct the...

problem by overnight the payoff check to the bank. If there are any late fees that the customer incurred, feel free to contact me and I will issue a reimbursement for it.

We have resolved this issue with the customer. A fund wired was sent to customer and customer stated that he will withdraw the complaint with Revdex.com. ThanksKevin

Complaint: [redacted]I am rejecting this response because: Xcite Motors has not communicated the problems with the title being lost from the person who they bought the 2006 Audi A4 Avant with us (the new owners of the vehicle). They have never once told us over the phone that they were having issues with getting the title. The only way we have heard about this is through this communication through the Revdex.com. Furthermore they do not try to contact us to keep us informed. We have called numerous times to speak with them about the progress of getting the title and they do not supply us with vital information. We feel that they are hiding information from us that we should be informed of as owners of the car. Also we bought this car in December 2015 while living in [redacted]. [redacted] residents do not have to pay taxes on vehicle purchases. We were living in [redacted] waiting to get the title to the car and Xcite Motors did not send the title to [redacted] within the allowed timeframe. We are now living in [redacted] and [redacted] charges taxes to vehicle purchases which we should not be responsible for paying, Xcite Motors should pay the taxes on this vehicle because they took longer than the legal timeframe to send the title. We are unclear if the tax issue needs to be filed under a new complaint with the Revdex.com, but we just wanted to include all of the details of the issues we are having with this dealership.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
The business has wired me the $7300.00 USD that was the original amount agreed upon.
Thank you for your assistance.
Sincerely, [redacted]