Y-Drive Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thanks for mediatingObviously, they NEVER mentioned anything about how rude they conduct their business when it comes to providing excellent customer service. It shows their admittance of failure to meet the customer's needsThey even cashed the check right away even without getting a truck driver to pick up the car on that date
They cover up their huge mistakes with baloniesI don't wonder why they have a number of complaints which I should have read before getting their servicesThat's okay for now. You can close this case because I have already disseminated my gruesome experience with this company to my friends, co workers family and even online in the hope that they won't be the next victims of another nightmare experienceWhat a shame!
Thank you

My car arrived really grimy but I signed off because I thought it was simply dirty.

But I happened to take my car to a body shop for something else shortly after receiving it.

The body shop told me that the roof was damaged, and someone had tried to cover it up. The grime was not just the grime but in fact a bad paint job on the roof, and excess paint on the rest of the car. Fixing the paint job and the damage beneath it would cost $3,000 to fix.

The transporter won't own up to the damages, because they said I signed off when I received the car. My collision insurance won't cover it because they said they cover damage but not a bad paint job.

My body shop told me that cars do get damaged frequently from the hooks and the chains involved in transport. They may also get scraped on the trailer.

So I will never use a transporter again and I would recommend you think twice about it too.

I am in receipt of your letter for the above complaint dated 08/4/14 and respond as
follows.
[redacted] scheduled the shipment of his 2011 Audi S4 from San Ramon, CA to the
bonded warehouse in Surrey, BC Canada on 06/26/14.
His vehicle was scheduled for...

pick up on 6/28/14. On 6/27114 the dispatcher from UZ
Auto Trans contacted Mr. [redacted] to arrange pick up for 06/28/14, Mr. [redacted] told the
dispatcher he couldn't release the vehicle before 06/30/14. UZ Auto Trans could not wait
another 2 days to load the vehicle so they cancelled the load with us.
[redacted] the agent in our office working with this shipment contacted Mr. [redacted] to tell
him we wouldn't have a truck in the area to load his vehicle on 06/30/14.
Mr. [redacted] asked [redacted] if there was somewhere he could drop off the vehicle as he was
leaving for Canada. [redacted] referred him to a terminal by the name of VU Towing a
company that we have worked with in the past. [redacted] also told him that he would have
to make his own arrangements with VU Towing directly and pay whatever fees they
charge directly to them.
By Mr. [redacted]'s logic if we referred him to VU Towing then we are responsible for them,
which is absurd. If you are referred to a restaurant because someone has had good meals
there in the past, you go and are not satisfied with your meal that is not responsibility of
the person who referred you to the restaurant. He had the choice to use VU Towing or
anyone else of his choosing and he chose to use VU towing.
Once he dropped of his vehicle he notified [redacted] that the vehicle was dropped off at
VU Towing.
On 7/11/14 we had a driver from Auto-Transport go to VU Towing do a detailed
inspection of the vehicle and had someone at Vu Towing sign the inspection before
loading the vehicle. ·
From there the vehicle went to our transition terminal in Milton, WA where the vehicle
goes through another detailed inspection and stages for our Canadian truck to come and
load the vehicle. When the Canadian truck got there the original title of the vehicle that
was supposed to be in the glove box was not.
[redacted] contacted Mr. [redacted] who had the original title with him we gave him the address
of our trucker in Vancouver, BC for him to go and drop off the title.
Once our Canadian trucker now with title in hand went back to pick up the vehicle
another detailed inspection was done.
All 3 different inspections are basically the same depicting the same pre-existing
damages, which are marked down as "S" scratches. Mr. [redacted]'s claims that these are in
the area of his pre-existing scratches but to him these are now gauges and not scratches.
I have looked at Mr. [redacted]'s pictures and video and the damages depicted on all 3 Bills
of Lading (inspections) are exactly consistent and in the same place. I am attaching the 3
different Bill of ladings with this letter.
No damages were done to Mr. [redacted]'s vehicle in transit and at point of pick up from VU
Towing the Bill of Lading showing the condition of the vehicle was signed for on his
behalf by VU Towing.
In lieu of all the above we are denying Mr. [redacted]'s damage claim and are closing this
inquiry in system.
Sincerely,
[redacted]
General Manager

I would never ever recommend this company!!!!! first they make me wait 2 weeks to have the truck picked up and the driver doesnt have the decency to call in advance, just shows up 3 days late. the truck took 20 days to come from vancouver to new mexico when I was told 8-14. the truck came damaged and I was argued with saying it was like that. which I know it wasnt because I have pictures of it being loaded on the truck. I hired a customs broker through this company and they didnt even do my paperwork right! I was denied at the mvd. every time I called they were rude like it was my fault the delivery took so long and like I was the one at wrong. absolute joke of a company!!!!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, this statement is not correct, "... once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $200..."
The $200 charge was determined right away when the truck driver picked up my car from my friend's house where I left it.
The email they sent me (attached) shows that the price was already negotiated for $2,137.25 which included $200 additional charge (not $500). And, this email was sent on January 9th. My car was picked up on January 8th late afternoon.
The reason why they charged $200 initially (not $500) is probably because I wasn't aware of that the car wouldn't start on that day, because it was working just fine!
So, the bottom line is that both the transporter and I didn't know that my car would work again once the weather warms up when we negotiated the additional charge of $200.
 
And, the most mysterious thing is that the car has been working fine in Winnipeg.
In January/February, Winnipeg gets down to -20 degree. And, my car just works fine. So, it doesn't really make sense that my car didn't start because of the cold weather.
I have my own theory why my car didn't start on that day, and here are the facts:
1. My friend was there when my car was picked up, because I was already in Winnipeg. And, my friend is a doctor, so he doesn't know anything about cars.
2. The truck driver strongly suggested that I allow him to take my car to the auto repair shop which is owned by his friend. He assured me that his friend will be able to fix it.
3. Typically, in this type of situation, it is very probable that the truck driver receives commission from the repair shop.
4. The truck driver opened the hood to try to jump it. If he did something else, my friend wouldn't know it.
5. The truck driver is very knowledgeable about cars, so he could've easily set up my car not to start when my friend tried.
 
Of course, I cannot prove this theory, so I won't sue them.
However, I demand that they make a partial refund of the $200 which was charged for non-working condition, because at least, my car "restarted working" on the way.
]
Regards,
[redacted]

Case ID #[redacted]TOTAL NUMBER OF PAGES INCLUDING THIS PAGE -4:Dear [redacted]I am in receipt of your letter for the above complaint dated 03/6/15 and respond as follows.Mr. [redacted] scheduled the shipment of his 2012 Hyundai Elantra from New York, NY to the...

bonded warehouse in Winnipeg, MB Canada.When we arrived to load the vehicle it was not in rwming condition and therefore we incurred additional costs involved in moving this vehicle.As you can see by Mr. **'s own assertion  he confirms that the vehicle would not start and was rendered in operable.PAGE 01/0In our transport agreement signed  for  by Mr. ** clause 14. states that aU vehicles tendered for transportation and  was not previously disclosed  as inoperable will be subject to a minimum additional charge of $500.00. A copy of the signed  document is attached.In Mr. **'s case while in transit and once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $200.00 for the initial additional expense incurred with the pick up of the vehicle.In lieu of all the above we are denying Mr. **'s partial refund request and are closing this inquiry in our system.Sincerely,
[redacted]
General Manager.

A-A AUTO TRANSPORT
West End Street...

Limited
7968 Arjons Drive, Suite 111 San Diego, California 92126
(800) 466-6935 (858) 578-3336 FAX (858) 578-8612
[email protected]
March 27, 2014
Revdex.com
4747 Viewridge Ave. #200
San Diego, CA 92123
Case ID #[redacted]
Dear [redacted],
I am in receipt of your letter for the above complaint dated 03/24/14.
After reading Mr. [redacted]'s complaint letter. I was dismayed to see how many inaccuracies there are in it and we respond as follows.
Mr. [redacted] contacted our offices on 03/14/14 to get a quote for a shipment of a gray 1997 Nissan Sentra from Groveport, OH to San Diego, CA. Mr. [redacted] dealt with [redacted] in our office who mailed out the shipping contract and noted on the contract that the first available date for pick up was 03/28/14 per Mr. [redacted] request.
On 03/19/14 Mr. [redacted] came·into our office returning the signed contract and a check in the amount of $945.00, which was payment for the shipment to this point everything is accurate.
On 03/20/14 the dispatcher in our office was scheduling the transport of Mr. [redacted]'s vehicle and had a truck in the Ohio area around 03/24-26/14. The dispatcher asked [redacted] to contact Mr. [redacted] to see if it would be ok to pick up between 03/24-26/14, which [redacted] did and Mr. [redacted] told him he would have to check and get back to him. The mere fact that Mr. [redacted] said he would have check and get back to [redacted] proves that this was not scheduled for one specific day, which we would never do anyway on any shipment.
Later the same day Mr. [redacted] called back to say the vehicle could not pick up before the 3/28 so [redacted] told him that the dispatcher said he is not sure exactly when the next truck would be back in that area.
Mr. [redacted] then told [redacted] that the vehicle had to pick up on 3/28 only, so [redacted] explained to him that it doesn't work like that and that shipments have a 4 business day window for pick up which would have made the window for this shipment 3/28-4/2. I am inserting a copy of clause 7 in our terms and conditions that Mr. [redacted] signed which, states that we do not guarantee pick dates.
• "A-A Auto Transport does not guarantee pick-up and delivery dates or in-transit times. All dates and assertions made by A-A Auto Transport are the best estimates available at the time the assertion was made. As such, A-A Auto Transport will not honor any auto rental accruals under any circumstances. ••
[redacted] told Mr. [redacted] that the only way to get this picked up on 3/28 would be to change his booking to a guaranteed service and that the additional cost for this service is $300.00. Reason been that we would get a local tow company in the area of Groveport, OH to go pick up the vehicle, take it back to there terminal and hold it till our truck gets to the area. They charge for the tow and storage hence the $300.00 charge for guaranteed, service.
Mr. [redacted] said he wanted to cancel and get his money back, [redacted] explained to him that no company would give him a guaranteed pick up for one day only without charging a fee. Mr. [redacted] still wanted to cancel.
[redacted] came to me to ask about the reimbursement of the $945.00 and I told him that the client would have to wait a week as we had just deposited the check the day before and  we would have to wait for it to clear our account first. [redacted] relayed this back to the client, who immediately said that the check he gave us was a cashier check.
I checked the copy of the check that was attached to his order and indeed it was a cashier check. We told Mr. [redacted] that he could come in the next day Friday 03/21/14 and accounting department would cut him a check.
Mr. [redacted] came in on Friday 03/21/14 and received his refund check #58105 in the amount of$945.00 from Ashley in our office.
In our industry there is no one day pick up as a car carrier takes 10 vehicles and is depended on traffic, weather and other clients, so for that reason pick ups are generally windows of 3 to 4 days. The DOT only allows drivers to drive for a maximum of 10 hours a day and then the have to shut down.
If Mr. [redacted] did not understand the process then I apologies.
But this did not affect Mr. [redacted] in anyway and I hope he got his vehicle
This matter is now closed in our system.
Sincerely,
[redacted]
General Manager

I am in receipt of your letter for e above complaint dated 07/15114 in it you state that
you had sent it to us 2 weeks prior, which we never received. I see you are mailing these
notices out to our old address please update your system with our new address as listed
above.
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[redacted] made an online booking through our website on June 12th, 2014 to ship a
motorcycle from Belvidere, IL to [Box Elder, SD. In his booking he noted that the
motorcycle was available for pick up from June 17th, 2014.
His motorcycle was scheduled for pick up between 6/16-20/14 and a booking number
was assigned to the shipment SM8701. An email was sent out to [redacted] informing all the
above, see. copy attached marked as "A".
While to [redacted] this might look like a 12 hour journey as the crow fly's it is most
definitely not so in logistics. Both origin and destination are out of the way places.
The way it works in our business b send out a truck to pick his motorcycle and bring it
back to our main hub in Chicago, IL. Which took place on 6/20/14. From their once we
have a full load we send it our Minneapolis, MN terminal for delivery to Box Elder, SD.
Once they have a full they send out a truck that delivers and picks up the whole of SD &
ND.
As part of the package of documents that [redacted] received on his on line booking wasFrequently Asked Questions see attached marked as "B" & "C". See question 2 on "B"Q - How long does it take to ship my motorcycle? A - Transit times depend on shipping
distance, weather, road conditions and frequency on specific routes. Typical transit times range
between S - 14 days.
Mr. [redacted]'s motorcycle was picked up on 6/20/14 and delivered at 9:00am on 7/2/14
which is 12 days from pick up to delivery the shipment was not late. Attached is a copy
of the shipment tracking marked "D".
It is unfortunate that we did not meet Mr. [redacted]'s expectations but in reality we actually
did exactly what we told him we would do. His motorcycle was delivered to him in good
condition in a timely manner.
We are closing this inquiry in our system.
Sincerely,
[redacted]
General Manager

Literally the worst organization on the planet. Lied to on multiple occasions, with the worst customer service I have ever encountered. I wouldn't trust this company for my worst enemy. STAY AWAY!!!!!

On time great customer service.. I love the online tracking feature. And being able to have my own agent to check with . I worked with Debi at 1AAMotorcycles.com and she is the only one I will allow to set up my shipments. Heck I might even offer her a job. Debi has worked at AA For the whole time I have been shipping motorcycles. Before we set up an order Debi is able to contact dispatch and verify if my pick up can happen during the time frame I need. If I could [redacted] Debi up and keep her for myself I certainly would. She is the best in my book.

Dear [redacted],
 
I am in receipt of your letter for the above complaint dated 03/23/15 and respond asfollows.
 
I have read what the client said in his letter and our position in this matter remains thesame.
 
The non-running fee is covered in transport agreement as laid out below.In our transport agreement signed for by Mr. ** clause 14. states that all vehiclestendered for transportation and was not previously disclosed as inoperable wiD besubject to a minimum additional charge of $500.00. A copy of the signed documentis attached.
 
In lieu of the above we are denying Mr. **'s partial refund request and are closing thisinquiry in our system.

I am in receipt of your letter for the above complaint email dated 03/23/16 and...

respond as follows.
I have read what the client said in his letter and our position in this matter remains the Salimlè.
The non-running fee is covered in transport agreement clause 14 as laid out below. See attachment marked “A”.
All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $500.00. If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish delivery.
Mr. [redacted] vehicle became Non Operable in transit hence the additional $600,00 charge that was assessed to him.
This vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NY.
Prior to leaving our terminal in Niagara Falls, NY to deliver to Mr. [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is because
we put the vehicle on a charge.
All vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runners. As the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problem.
When Mr. [redacted] requested that we refund his non-running fee of $600.00 we agreed to credit him half the charge $300.00. Mr. [redacted] accepted this offer see attached email marked “B” where he accepts this. I have also attached a copy of the credit back to Mr. [redacted]’s credit card see attached marked “C”.


The next thing Mr. [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic item
types and is not something covered under our insurance, see clause 10 of the attached agreement marked Marked “D”.
Lastly the customs documents that Mr. [redacted] is requesting come from US Customs and is not in our control. Attached is an email where we notify Mr. [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copy. See attachment marked “E”.
On the 22" of March we received our copy of Mr. [redacted]’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”.
Lastly Mr. [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs broker.
For a certified copy he would need contact [redacted] [redacted] and should speak with [redacted].
In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail.

I have video prove regarding all the matters. I have one of your drivers on video saying that the car was drivable and proceeds to drive it off the ramp without problems. next the boost controlller does have bearing on the car because it turns on when the car is turned on. the part was fully functional when it left. you never even responded to my emails about it. you're saying I accepted the 300 but I didnt say I didnt qant my full 600. you simply said do I want the 300 and of course I do. you have falsely made claims about the location of my car before so my car being in Niagara falls is not my fault because I never received a call about it until me and the seller called. not for nothing you stated on the phone the reason my car was held up in BUFFALO was because of in issue with my key which is why you only offered 300 but that was a lie. once again I have video showing my key works without a problem. ive read all of your responses on the other compliants you guys dont take responsibilityfor anything. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I am in receipt of your letter for the above complaint email dated 06/10/16 and respond as follows.
I think this client has shot the gun she booked this shipment with us and we have picked up her motorcycle on 6/14/16 see attached shipment tracking.
The bike is currently in...

Romeoville, IL in route to our Boise, ID terminal where she has asked us to hold the bike for her as she is leaving OR for vacation and then returning home to ID where she will go and pick up the bike from our terminal.There obviously is some kind of miscommunication with [redacted] and this shipment, maybe she ment to write about some other company and in error wrote to you about our company.
You should contact [redacted] and she will verify that we have her motorcycle in transit.
In lieu of the above we are closing this inquiry in our system.
Sincerely,
[redacted]
General Manager

I have already addressed all the issues in the rebuttal in my previous response and that is our final response.
His request for a full refund of the $600.00 is denied he accepted the $300.00 refund as settlement in writing which I furnished you a copy in my earlier response. As for the boost controller I don't know what that is but it is not covered in terms of our agreement that was signed by Mr. [redacted] a copy of our terms in the agreement was sent to you also with our earlier response so that is also denied.
As for his paperwork we are not US Customs and they are the ones that were supposed to send him the original documents, we sent him our copy but he needs a stamped copy he will have to get it from customs. I did supply you in our earlier response the details of who he has to contact to get a certified copy of his Customs documentation, here it is again.
For a certified copy he would need contact [redacted] on [redacted] and should speak with [redacted].
This is now closed in our system and we will not address any further communication in regards to this client.
On a further note please send any complaint requests in the future to us by USPS mail and not by email as I don't often check the email for such correspondence.
Thanks, [redacted]

Review: There are several complaints against this company that I will raise to your attention. One, they want more money on top of what was on the contract. [redacted], the representative gave us a quote over the phone on 03/14/14 to ship a gray 1997 Nissan Sentra from Groveport, Ohio to San Diego, Ca on March 28, 2014 only. He said he can mail the contract and we can go to his office with the signed and payment to expedite the shipping order. My sister [redacted] and I were dealing with [redacted]. We specifically mentioned that the only date available for the Nissan to be picked up is 03/28/14 in Ohio. [redacted] even typed in 03/28 on the agreement and mailed it to us. We received it on 03/17/14. I signed it and gave it back with a cashier's check full payment of $945 to his office on 03/19/14 at around 3 PM. Please note that the discounted rate is $945 payable only either by cash or a cashier's check. On 03/20/14, [redacted] called me to tell me that he cannot ship the car on 03/28/14 unless we pay extra $300. That was NEVER discussed with us on the phone or even in the contract. [redacted] agreed to have it shipped on 03/28/14 as he even wrote it in the contract himself. He asked for any other dates but we clearly told him that that's the ONLY date (03/28/14) that the car is available for pick up in Ohio. We feel that this is some sort of a SCAM as he collects more money and charges on top of what was on the contract. When the company doesn't meet my needs as a customer and asks for extra money, I told him that I will just cancel and find another company to ship the Nissan. We demanded for a full refund since he cannot do the car shipment as agreed. [redacted] got mad and made a lot of excuses for us not to get our cashier's check back. He said that it may take another week to get the check back because they already deposited the check. Why would they cash the check when they have not confirmed with a trucking company to ship my car on 03/28/14? He even made an excuse that the check we paid for $945 is a personal check when in fact, he knew all along that they only accept either cash or a cashier's check for that discounted rate. Obviously, he's been making all the excuses to delay the refund. My sister called him and told him that the check was a funded cashier's check. [redacted] even got more outraged raising his voice on the phone because he has no way out but to give us a refund at the soonest. He said that I inconvenienced him for turning in the contract to his office and canceling the shipment. I said that one, if giving them a business to transport my car is an inconvenience then they should not operate. Two, if they cannot meet the needs of the customer, they all the more that their business should not exist. Three, if they cannot do what was stipulated in the contract which is a binding agreement, then they have a problem. This company failed to deliver the service they agreed to do based on what was in the agreement which is binding by law. Four, [redacted] was very RUDE and unprofessional maltreating his customer. Most importantly, if they want to collect more money on top of what was on the agreement, then it a SCAM and should close down and should not victimize more people with their tactic. I requested to talk to their Accounting office. Talked to Ashley but she wont give the owner's direct phone number or email. She won't even spell out the owner's last name but she said the owner's name is [redacted]. I have a feeling that she gave me the wrong name. I insisted that she put me through his voicemail and I left a message. No one has called me back yet to resolve this issue. I hope I can help in anyway to warn other people who plan to use this company.Desired Settlement: Please warn other people not to be the next victim of their SCAM.

Refund FULL payment of $945 as no transaction has transpired for failure to abide by the terms of the agreement.

Use business ethics in dealing with customers.

Business

Response:

A-A AUTO TRANSPORT

West End Street Limited

7968 Arjons Drive, Suite 111 San Diego, California 92126

(800) 466-6935 (858) 578-3336 FAX (858) 578-8612

[email protected]

March 27, 2014

Revdex.com

4747 Viewridge Ave. #200

San Diego, CA 92123

Case ID #[redacted]

Dear [redacted],

I am in receipt of your letter for the above complaint dated 03/24/14.

After reading Mr. [redacted]'s complaint letter. I was dismayed to see how many inaccuracies there are in it and we respond as follows.

Mr. [redacted] contacted our offices on 03/14/14 to get a quote for a shipment of a gray 1997 Nissan Sentra from Groveport, OH to San Diego, CA. Mr. [redacted] dealt with [redacted] in our office who mailed out the shipping contract and noted on the contract that the first available date for pick up was 03/28/14 per Mr. [redacted] request.

On 03/19/14 Mr. [redacted] came·into our office returning the signed contract and a check in the amount of $945.00, which was payment for the shipment to this point everything is accurate.

On 03/20/14 the dispatcher in our office was scheduling the transport of Mr. [redacted]'s vehicle and had a truck in the Ohio area around 03/24-26/14. The dispatcher asked [redacted] to contact Mr. [redacted] to see if it would be ok to pick up between 03/24-26/14, which [redacted] did and Mr. [redacted] told him he would have to check and get back to him. The mere fact that Mr. [redacted] said he would have check and get back to [redacted] proves that this was not scheduled for one specific day, which we would never do anyway on any shipment.

Later the same day Mr. [redacted] called back to say the vehicle could not pick up before the 3/28 so [redacted] told him that the dispatcher said he is not sure exactly when the next truck would be back in that area.

Mr. [redacted] then told [redacted] that the vehicle had to pick up on 3/28 only, so [redacted] explained to him that it doesn't work like that and that shipments have a 4 business day window for pick up which would have made the window for this shipment 3/28-4/2. I am inserting a copy of clause 7 in our terms and conditions that Mr. [redacted] signed which, states that we do not guarantee pick dates.

• "A-A Auto Transport does not guarantee pick-up and delivery dates or in-transit times. All dates and assertions made by A-A Auto Transport are the best estimates available at the time the assertion was made. As such, A-A Auto Transport will not honor any auto rental accruals under any circumstances. ••

[redacted] told Mr. [redacted] that the only way to get this picked up on 3/28 would be to change his booking to a guaranteed service and that the additional cost for this service is $300.00. Reason been that we would get a local tow company in the area of Groveport, OH to go pick up the vehicle, take it back to there terminal and hold it till our truck gets to the area. They charge for the tow and storage hence the $300.00 charge for guaranteed, service.

Mr. [redacted] said he wanted to cancel and get his money back, [redacted] explained to him that no company would give him a guaranteed pick up for one day only without charging a fee. Mr. [redacted] still wanted to cancel.

[redacted] came to me to ask about the reimbursement of the $945.00 and I told him that the client would have to wait a week as we had just deposited the check the day before and we would have to wait for it to clear our account first. [redacted] relayed this back to the client, who immediately said that the check he gave us was a cashier check.

I checked the copy of the check that was attached to his order and indeed it was a cashier check. We told Mr. [redacted] that he could come in the next day Friday 03/21/14 and accounting department would cut him a check.

Mr. [redacted] came in on Friday 03/21/14 and received his refund check #58105 in the amount of$945.00 from Ashley in our office.

In our industry there is no one day pick up as a car carrier takes 10 vehicles and is depended on traffic, weather and other clients, so for that reason pick ups are generally windows of 3 to 4 days. The DOT only allows drivers to drive for a maximum of 10 hours a day and then the have to shut down.

If Mr. [redacted] did not understand the process then I apologies.

But this did not affect Mr. [redacted] in anyway and I hope he got his vehicle

This matter is now closed in our system.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Thanks for mediating. Obviously, they NEVER mentioned anything about how rude they conduct their business when it comes to providing excellent customer service. It shows their admittance of failure to meet the customer's needs. They even cashed the check right away even without getting a truck driver to pick up the car on that date.

They cover up their huge mistakes with balonies. I don't wonder why they have a number of complaints which I should have read before getting their services. That's okay for now. You can close this case because I have already disseminated my gruesome experience with this company to my friends, co workers family and even online in the hope that they won't be the next victims of another nightmare experience. What a shame!

Thank you.

Literally the worst organization on the planet. Lied to on multiple occasions, with the worst customer service I have ever encountered. I wouldn't trust this company for my worst enemy. STAY AWAY!!!!!

Review: On 6/20/13 I placed an order with this shipping company based on their price and testimonials. I booked shipping of my motorcycle from Rapid City SD, to Round Mountain NV. The cost was $567.00. I paid for that on that date and the money came out of my bank account. The shipping estimate was for the delivery to be 5-14 days. By the 13th day the company had not picked my bike up in SD. I did not receive any correspondence from this company. Today is the 16th of July and my motorcycle is reportedly in Las Vegas and is going to sit there until Thursday which would make it a month since I booked.Desired Settlement: I need my motorcycle delivered and at this point a full refund for the delivery of my motorcycle. The customer service is terrible and I believe that their testimonial page is designed to give false information about the quality of this companies services.

Business

Response:

Dear Sir or Madam:

I am in receipt of letter-dated 7/18/13 for the above complaint and respond as follows.

Mr.[redacted] scheduled his motorcycle for transport with our company website on

06/20113 from South Dakota to Nevada. As brokers we schedule all our motorcycles shipments with STI

Trucking. As South Dakota is classed as a remote area that STI only service when they have multiple

motorcycles coming from the same area.

When Mr. [redacted] scheduled the shipment online we sent him an email estimating the pick up

between 06121/13 to 06/28/13. A copy of this email is attached

This motorcycle was scheduled to pick up from [redacted] of [redacted] and on

06/28/13 our dispatcher contacted [redacted] to inform him that we would only have a truck in his area

on 07/03/13 and amnged pick up with him for 07/03/13.

As the destination is also a remote area Round Mountain, NV 89045 STI only service when they have

multiple bikes going to the same area.

Once a shipment has picked up it generally takes 14 business days for delivery.

Mr. [redacted] motorcycle was picked up on 07/03/13 and delivered on 07/19/13 which is 16 actual

days and that is including July 4., holiday, well with in the estimated time frame of 14 business

days.I am attaching a copy of the shipment tracking.

Dates are always estimates and not guaranteed as this is consolidated freight. If Mr. [redacted] had

wanted a guaranteed service he would have had to book and pay for the complete truck himself at a

cost of well over $7,500.00 and not the $567.00 that he paid

We strive to give our clients the best possible service but unfortunately sometimes, when both

origin and destination are classed, as remote area shipments take the maximum of 14 business days

to deliver.

As a gesture of goodwill we have emailcd Mr. [redacted] an inconvenience claim fonn, which he can

complete and submit to STI the trucking company. STI who transported his motorcycle will review his

claim and possibly feel that Mr.[redacted] warrants a small credit on his shipping charges. This is

totally at STI's discretion and by no means a guaranteed credit

In lieu of all the above this matter is now closed in our books.

Sincerely,

General Manager

A-A Auto Transport

(858) 578-3336 Ex [redacted]

Review: The company was seriously delayed in it's shipping. It did not live up to the terms it clearly states on its website - for example the 1-4 day pick up time.I placed my order on the 5/14/13 and they didn't pick up my motorcycle until 5/20/13 (and they didn't even notify me of the delay). The delay effected the delivery date and I had to reschedule a business trip because of it.The bike also had some mechanical issues when it arrived that weren't apparent until the bike was turned on - I don't know if this is tied in with the delay or not.Desired Settlement: I am requesting a refund to cover expense for delays and to cover repairs - even though the cost will well exceed what I paid.

Business

Response:

RE: Revdex.com Case #[redacted]- [redacted]