Y-Drive Inc

Review: I contacted AA Motorcycles to ship my new bike from CA to CO. I verified twice with them that it would be delivered on the date they quoted; once before placing the order and once after. They did in fact pick it up on 3/27, but instead of delivering on 4/05 as it was quoted, the bike didn't leave CA until 4/05 and was in a warehouse for 9 days.Once in transit from CA the delivery date was changed to 4/08, but after contacting the Denver dispatch they stated they would not deliver until Monday 4/15.The origin location was no more than 10hrs from my residence. I could have easily driven over there for half the cost to pick this up myself but I chose a professional company to transport my bike. This was clearly not the right choice.Shipping conditions were also less than acceptable. Bike was uncovered and unprotected on a palette buried in the back of the truck which was full of items.Desired Settlement: The total cost of shipping was $556.20 and divided over the 19 day shipping period totals to $29.27 per day. I would like to be refunded for all days past original delivery date which are 4/6 4/14 totaling $263.43.The above was relayed to the claims department to which they promptly declined. I feel I'm entitled to some sort of reimbursement for the lengthy delivery period and unsatisfactory shipping confidants.

Business

Response:

Dear Sir or Madam:

Review: AA transport was used to ship my vehicle from San Ramon, CA to Surrey, BC (Canada). The car was delivered (06/30/14) to their recommended terminal/storage warehouse (indoor) and left in excellence condition and in the care of the owner. Video images of the vehicle were recorded and so was an inspection report completed by the terminal/storage yard vendor (VU Towing). There were no reported damages noted on the car, but only minor (superflous) scratches, as a result of normal driving. Upon receipt of the vehicle in Canada, I noticed deep gouge-like damages on the car, on the bottom of the vehicle (right/left rocker panels) between the front door and the front panel. These damages were consistent with poor handling of the vehicle due to loading/off-loading the vehicle. An independent analysis of the damages with a local towing company (and 3 separate autobody repair shops) also confirmed that these damages were due to loading/off-loading the vehicle from commerical carriers without exercising reasonable care of the vehicle. The car was picked up a day later by AA Transport and their pre-delivery inspection report notes scratches only, which are consistent with normal wear/tear, but not Gouges. Their inspection report has a code for Gouges, but the driver only noted scratches. There are also 'scratches' in other areas of the vehicle, which has been noted with the "S" Code. Upon repeated attempts made to help AA Transport understand the pre-post delivery issues, they have neglected to accept responsibility of the damages sustained to the vehicle whilst in their care. These damages amount to over $600. As a last resort, I spoke to the President, [redacted]. She was gracioius to have accepted my call, but denied, suggesting they are not responsible and I should take the matter up with VU Towing, whom they originally suggested for safe keep of my vehicle and also reinforced that they've had no prior issues with them.Desired Settlement: Compensate for the repair of the damages reported on the vehicle to the amount of $600.00.

I have all the required inspection reports, video images/pictures of the vehicle pre-post delivery and emails between AA Transport and VU Towing.

Business

Response:

I am in receipt of your letter for the above complaint dated 08/4/14 and respond as

follows.

[redacted] scheduled the shipment of his 2011 Audi S4 from San Ramon, CA to the

bonded warehouse in Surrey, BC Canada on 06/26/14.

His vehicle was scheduled for pick up on 6/28/14. On 6/27114 the dispatcher from UZ

Auto Trans contacted Mr. [redacted] to arrange pick up for 06/28/14, Mr. [redacted] told the

dispatcher he couldn't release the vehicle before 06/30/14. UZ Auto Trans could not wait

another 2 days to load the vehicle so they cancelled the load with us.

[redacted] the agent in our office working with this shipment contacted Mr. [redacted] to tell

him we wouldn't have a truck in the area to load his vehicle on 06/30/14.

Mr. [redacted] asked [redacted] if there was somewhere he could drop off the vehicle as he was

leaving for Canada. [redacted] referred him to a terminal by the name of VU Towing a

company that we have worked with in the past. [redacted] also told him that he would have

to make his own arrangements with VU Towing directly and pay whatever fees they

charge directly to them.

By Mr. [redacted]'s logic if we referred him to VU Towing then we are responsible for them,

which is absurd. If you are referred to a restaurant because someone has had good meals

there in the past, you go and are not satisfied with your meal that is not responsibility of

the person who referred you to the restaurant. He had the choice to use VU Towing or

anyone else of his choosing and he chose to use VU towing.

Once he dropped of his vehicle he notified [redacted] that the vehicle was dropped off at

VU Towing.

On 7/11/14 we had a driver from Auto-Transport go to VU Towing do a detailed

inspection of the vehicle and had someone at Vu Towing sign the inspection before

loading the vehicle. ·

From there the vehicle went to our transition terminal in Milton, WA where the vehicle

goes through another detailed inspection and stages for our Canadian truck to come and

load the vehicle. When the Canadian truck got there the original title of the vehicle that

was supposed to be in the glove box was not.

[redacted] contacted Mr. [redacted] who had the original title with him we gave him the address

of our trucker in Vancouver, BC for him to go and drop off the title.

Once our Canadian trucker now with title in hand went back to pick up the vehicle

another detailed inspection was done.

All 3 different inspections are basically the same depicting the same pre-existing

damages, which are marked down as "S" scratches. Mr. [redacted]'s claims that these are in

the area of his pre-existing scratches but to him these are now gauges and not scratches.

I have looked at Mr. [redacted]'s pictures and video and the damages depicted on all 3 Bills

of Lading (inspections) are exactly consistent and in the same place. I am attaching the 3

different Bill of ladings with this letter.

No damages were done to Mr. [redacted]'s vehicle in transit and at point of pick up from VU

Towing the Bill of Lading showing the condition of the vehicle was signed for on his

behalf by VU Towing.

In lieu of all the above we are denying Mr. [redacted]'s damage claim and are closing this

inquiry in system.

Sincerely,

General Manager

Review: I hired AA Motorcycle Transport to pick a motorcycle up from Belvidere, IL and ship it to Box Elder, SD. I placed the order on 12 June 2014. In total it is a 12 hour trip. First, it took a week to pick up the motorcycle. After tracking the motorcycle for a week it ended up in Denver, which is farther than the motorcycle needed to travel in the first place. After calling the company and speaking with [redacted] (manager) I was told that they could not tell me a delivery date, and that they had nothing to do with the delivery company in Denver. After a heated discussion about who is responsible to getting me my motorcycle I was told that they could not resolve the situation (more likely not willing to) and was offered an inconvenience form which I could fill out if/when the motorcycle arrived and request compensation for their poor service. After waiting for four hours to receive this form I called back and spoke with [redacted] who stated that she didn't send it because I cant fill it out until the motorcycle is delivered. When I asked for her supervisor I was told that he (Isaac) was headed to a meeting and did not have time to talk. He left instructions to fill out and send in the inconvenience form.

I don't want an official complaint form. I want my motorcycle to be delivered.Desired Settlement: I want AA motorcycle transport to get my motorcycle to it's destination in a reasonable amount of time. It's been almost three weeks and I don't even have a delivery date!

Business

Response:

I am in receipt of your letter for e above complaint dated 07/15114 in it you state that

you had sent it to us 2 weeks prior, which we never received. I see you are mailing these

notices out to our old address please update your system with our new address as listed

above.

[redacted] made an online booking through our website on June 12th, 2014 to ship a

motorcycle from Belvidere, IL to [Box Elder, SD. In his booking he noted that the

motorcycle was available for pick up from June 17th, 2014.

His motorcycle was scheduled for pick up between 6/16-20/14 and a booking number

was assigned to the shipment SM8701. An email was sent out to [redacted] informing all the

above, see. copy attached marked as "A".

While to [redacted] this might look like a 12 hour journey as the crow fly's it is most

definitely not so in logistics. Both origin and destination are out of the way places.

The way it works in our business b send out a truck to pick his motorcycle and bring it

back to our main hub in Chicago, IL. Which took place on 6/20/14. From their once we

have a full load we send it our Minneapolis, MN terminal for delivery to Box Elder, SD.

Once they have a full they send out a truck that delivers and picks up the whole of SD &

ND.

As part of the package of documents that [redacted] received on his on line booking was

Frequently Asked Questions see attached marked as "B" & "C". See question 2 on "B"

Q - How long does it take to ship my motorcycle? A - Transit times depend on shipping

distance, weather, road conditions and frequency on specific routes. Typical transit times range

between S - 14 days.

Mr. [redacted]'s motorcycle was picked up on 6/20/14 and delivered at 9:00am on 7/2/14

which is 12 days from pick up to delivery the shipment was not late. Attached is a copy

of the shipment tracking marked "D".

It is unfortunate that we did not meet Mr. [redacted]'s expectations but in reality we actually

did exactly what we told him we would do. His motorcycle was delivered to him in good

condition in a timely manner.

We are closing this inquiry in our system.

Sincerely,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

This company was highly recommended to me by a past customer. Unfortunately, their customer service is sorely lacking. I paid on full on 1/16/15 and have received no updates or phone calls. They promised to schedule my car in 7 days and have it delivered in 10-14 days after scheduling. So far they have done nothing. Phone calls to their 800 numbers get me no answers. VERY UNPROFESSIONAL!!! Never again

Review: I shipped my motorcycle through this company in the understanding that my bike would be taken care of during the transport process. Upon receiving my motorcycle after the transport, my registration(license plate) light had been broken off and was missing. My top case was also gauged which was nearly brand new when shipped and looked like it had been bumped around and not taken care of.Desired Settlement: I would like the light to be replaced by a qualified BMW motorcycle dealership and for my top case to be replaced.

Business

Response:

RE:Revdex.com Case #[redacted] -[redacted]

Dear Sir or Madam:

I am in receipt of letter-dated 7129/13 for the above complaint and respond as follows.

Mr. [redacted] scheduled his motorcycle for transport with our company through our website on 06125/13

from North Hollywood, CA to Dennison, MN.As brokers we schedule all our motorcycles shipments with

STI Trucking.

This motorcycle was scheduled to pick up on 07/12/13 and did actually pick up on

7/12/13, the motorcycle delivered on 07/26/13 to Mr.[redacted]. A copy of the shipment

tracking is attached.

Mr.[redacted] received the motorcycle and never notified our office of any damage to his

motorcycle.The only way we learned about the damage was from your letter.

I immediately assigned [redacted] inour office to contact Mr. [redacted] and inquire about the damages be

is claiming.[redacted] then sent Mr.[redacted] an email with instructions of bow to file a damage claim

with STI Trucking. A copy of which is attached.

Mr.[redacted] has filed his damage claim. which is been processed at the present time. We can only

assist clients if they contact us and report the damages to there motorcycle.

In lieu of all the above this matter is been resolved and is now closed in our books.

Sincerely,

General Manager

A-A Auto Transport

(858) 578-3336 Ex [redacted]

Review: I used this US Canada Transport to ship my vehicle from [redacted] to [redacted].

Originally, the shipping rate was quoted as $1,931.25.

When the driver came to pick up my car, the car somehow didn't start.

I was not at the location, because I was already in [redacted].

For the additional handling charge for non-working vehicle, they added $200.

This was not just for picking-up. It included the local transport at the transition point and also the drop-off point.

I actually understood the necessity of the additional cost of $200, because I know that they have to change the carrier trucks at the midpoints.

However, when I picked up my car in [redacted], it was working fine.

Gas tank was 1/3 full when it was picked up in NY, but it was empty when I picked it up in [redacted].

So clearly, my car was actually working fine on the way, and it was clear that my car was driven at least >80 miles on the way.

So, I requested the partial refund of $150, thinking that they didn't actually need additional labor except when they picked up my car in NY which I estimated that $50 should be more than enough.

(And, I believe it didn't start on that day because it was too cold.)

However, they refused it.Desired Settlement: I believe the additional labor was not necessary except when my car was picked up in NY.

The total labor cost was billed at $200.

I request partial refund ($150) for those unused labor that didn't happen on the way.

Business

Response:

Case ID #[redacted]TOTAL NUMBER OF PAGES INCLUDING THIS PAGE -4:Dear [redacted]I am in receipt of your letter for the above complaint dated 03/6/15 and respond as follows.Mr. [redacted] scheduled the shipment of his 2012 Hyundai Elantra from New York, NY to the bonded warehouse in Winnipeg, MB Canada.When we arrived to load the vehicle it was not in rwming condition and therefore we incurred additional costs involved in moving this vehicle.As you can see by Mr. **'s own assertion he confirms that the vehicle would not start and was rendered in operable.PAGE 01/0In our transport agreement signed for by Mr. ** clause 14. states that aU vehicles tendered for transportation and was not previously disclosed as inoperable will be subject to a minimum additional charge of $500.00. A copy of the signed document is attached.In Mr. **'s case while in transit and once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $200.00 for the initial additional expense incurred with the pick up of the vehicle.In lieu of all the above we are denying Mr. **'s partial refund request and are closing this inquiry in our system.Sincerely,[redacted]General Manager.

Review: I set up my car to be delivered from canada to the usa. I was told we should have my car here the latest 1/15/2016. That did not happen. It wasn't even picked up until 1/25/2016! My car was delivered 2/19/2016. A whole month! Not only that but I was lied to on several occasions and never had return phone calls made to me.

I was told after they finally picked up my car that it was in inoperable after waiting a week to hear from them and they said I had to pay $600 for that. I furious and I had a screaming match with these people because this was false as I proved it was able to drive when it was delivered and even the tow truck driver said it was completely fine to drive on video. (I have video evidence) and demanded a refund.

This wasn't the only issue, upon further inspection the boost controller in the car was not functional (i also have video evidence of this working before the car left to me) and my car looked like somebody ran my car through the mud and got mud all in the car. Then they said they would give me back $300 because my car was in storage for two weeks because the man couldn't get my key out which again is a lie because I had no problems and neither did the seller removing the key (video evidence).

Now it is march and I still waiting on my custom paperwork to get my car titled and my complete refund for the lies. The seller can and will attest to everything I'm saying. I have evidence for pretty much everything, Including emails and text message of me the seller discussing the issues with full time stamps. I want my full $600, my boost controller replaced and my paperwork now. This company has tons of complaints about the same things. they are thieves!!Desired Settlement: I would like the full refund of my $600, I want my HKS EVC-S boost controller replaced and I want my customs paperwork

Business

Response:

I am in receipt of your letter for the above complaint email dated 03/23/16 and respond as follows.I have read what the client said in his letter and our position in this matter remains the Salimlè.The non-running fee is covered in transport agreement clause 14 as laid out below. See attachment marked “A”.All non-operational vehicles or vehicles without a functional foot brake and e-brake tendered for transportation that were not previously disclosed at the time of booking will be charged a minimum of an additional $500.00. If a vehicle is tendered for shipment and later becomes non-operational or the foot and/or e-brake does not work, the non-operational fee will be added on to the amount to be collected, as well as any other charges necessary to accomplish delivery.Mr. [redacted] vehicle became Non Operable in transit hence the additional $600,00 charge that was assessed to him.This vehicle went from Ottawa, ON to our terminal in Ingersoll, ON then from our terminal in Ingersoll, ON to our terminal in Niagara Falls, NY.Prior to leaving our terminal in Niagara Falls, NY to deliver to Mr. [redacted] in Middle Island, NY we put the vehicle's battery on a 48-hour charge that way when he claims the vehicle drove off the truck is becausewe put the vehicle on a charge.All vehicles have to be operational through out the transit it is not the driver responsibility to jump start or charge a vehicle every time he moves it around which can be quite a few times while in transit, such vehicles are deemed non runners. As the vehicle was at our Niagara Falls, NY terminal for about a week we took it upon ourselves to put the vehicle on a charge to see if this would rectify the problem.When Mr. [redacted] requested that we refund his non-running fee of $600.00 we agreed to credit him half the charge $300.00. Mr. [redacted] accepted this offer see attached email marked “B” where he accepts this. I have also attached a copy of the credit back to Mr. [redacted]’s credit card see attached marked “C”. The next thing Mr. [redacted] goes on about is something called HKS EVC-S boost controller, this has no bearing on the transportation it is not something we would use and is a mechanical / electronic itemtypes and is not something covered under our insurance, see clause 10 of the attached agreement marked Marked “D”.Lastly the customs documents that Mr. [redacted] is requesting come from US Customs and is not in our control. Attached is an email where we notify Mr. [redacted] that neither have we received a copy of his customs documents, once we receive our copy we will scan him a copy. See attachment marked “E”.On the 22" of March we received our copy of Mr. [redacted]’s customs documents which we forwarded to his email please see attached email and customs documentation marked “F, G, & H”.Lastly Mr. [redacted] is requesting certified copies of his customs documentation and this he will need to obtain from the customs broker.For a certified copy he would need contact [redacted] and should speak with [redacted].In lieu of the above we are closing this inquiry in our system and in future, do not email us customer complaints we will only respond to hard copies sent by regular USPS mail.

Consumer

Response:

I have video prove regarding all the matters. I have one of your drivers on video saying that the car was drivable and proceeds to drive it off the ramp without problems. next the boost controlller does have bearing on the car because it turns on when the car is turned on. the part was fully functional when it left. you never even responded to my emails about it. you're saying I accepted the 300 but I didnt say I didnt qant my full 600. you simply said do I want the 300 and of course I do. you have falsely made claims about the location of my car before so my car being in Niagara falls is not my fault because I never received a call about it until me and the seller called. not for nothing you stated on the phone the reason my car was held up in BUFFALO was because of in issue with my key which is why you only offered 300 but that was a lie. once again I have video showing my key works without a problem. ive read all of your responses on the other compliants you guys dont take responsibilityfor anything.