Y & R Eastside Auto Recycling

I am responding to complaint [redacted].  The original contract was signed 8/24/16, we went out to the job initially on 9/27/16 to complete the work and at that point our carpenter had stated he performed the work and the job was complete.  Bella proceeded to invoice Mr. [redacted], being that...

the work was complete per our carpenter.  Unfortunately the homeower did not feel that the job was completed to his satisfaction and called in on 9/28/16 stating that he wanted the work redone.  On 9/30/16 the project manager did go out to the job to view the work and take pictures.  At that point the project manager did feel that we needed to redo the work.  We attempted to complete the work on Monday 10/03/16 however the homeowner preferred us to come on Tuesday 10/04/16.  The work has now been complete to customer satisfaction.  I have attached the completion form signed by the consumer.  The consumer stated that he would either mail the final payment or call in to make a credit card payment.  Bella Construction is now waiting on the final payment.  Please let me know if there are any additional items you need from our company.

Revdex.com:I stressed to the employee multiple times that I was not satisfied with the repair.  He stated that he did not have the materials to repair it correctly.  He tried to assure me that caulking would be satisfactory.  I stated that it was not the correct repair and was only a temporary fix.  I requested they send out an employee to repair it properly with flashing but they never returned or contacted me.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

The company took 1,000 of because my husband went and bought ladders to do the roof himself and Bella wanted our business so he stated he would take it off the cost since the ladders could not be returned .. We had multiple issues with them not coming to our house when they were suppose to and we never had a pre existing leak in my daughter room until the roof was redone

I am satisfied with the repairs made.