Y T M Distributors

We have reached out to the customer in order to make arrangements. If you have any further questions, do not hesitate to reach out.
Regards
Kim P[redacted] [redacted]

The field service supervisor in this area has contacted the customer and is trying to come to resolution on this matter. If there are any additional questions at this time, please feel free to contact me.
Regards,
 
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Not only was the customer service rep extremely polite, Ariel apologized and even offered us a credit and I immediately paid the balance due on the phone.  Thank you!
Sincerely,
[redacted]

I have reached out to this customer to try and resolve complaint.
Regards,
Kim P[redacted]
CT District
Admin& Operations Supervisor
###-###-####

[redacted] I spoke with today and we are working together to resolve all issues.   Thanks, Lynn

Complaint: [redacted]
I am rejecting this response because: Petro Oil and Heat company did install gas pipes in my property without obtaining any legal permit, they also sold me and installed for me a heat and hot water unit without the proper permit too, and I just found out that the installation was done wrongly  and dangerously, This instillation may cause a fire or explosion with the time, also this business did hold my $700.00 security deposit and they never returned it back to me, as well as makes me lose my tenant with a monthly income of $1,500.00 since the end of March 2015, as well as they sued me in the Forum (Arbitration, Mediation International) to steal my right of speech by faking with their lawyers the intend of using a domain name that I created to educate the consumer of being scammed by their company as they did with me, The Forum did DECLINE their claim because Petro and its lawyers did alter the meaning of the facts just for them to not let my word get to the public, in another word they did lie, fake and accused me of wrong doing just for them to keep scamming the clients so no one know what's going on, and for this reason the Forum gave me the right to keep my domain. The truth can be found on the statements that I listed on my Domain www.[redacted].com , with those statement none of us can lie, the truth is right there. I feel by giving this business (Petro and its other companies) a good positive rating, you are giving them more opportunity to keep scamming the great people of United States of America.  I gave Petro many opportunist to solve this dispute, but they insist on stealing in order for them to settle down the claim, and to top this up, they are revealing my information to the previous account holder without my permission. At the Petro company you can find all kind of corruptions even in the respond to this e-mail. The truth can be found in my pages at  www.[redacted].com the emails and responds between Petro and I are listed on this domain. Don't reward this scammer by posting a good positive rating as you will be helping them to keep scamming. 
Sincerely,
[redacted]

A manager will be reaching out to customer to attempt to resolve.
Any further questions, please contact me
Kimberly P[redacted] [redacted] Supervisor

[redacted] has been resolve directly with the customer.

I have spoken to the custome regarding their complaint. I have agreed to bill the one delivery at cost to the customer and close out the account with no further automatic deliveries. The customer has agreed and has my direct contact should they have any questions .
 
Regards,...


 
Kim P[redacted]
CT District
Admin& Operations Supervisor
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me _provided_ I  get the credit by July 21st. 
Sincerely,
[redacted]

We have reached out to the customer in the hopes to resolve issue.
Regards,
Kim P[redacted]
Admin & Operations Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They agreed to credit my account fully!  Thank you so much!!
Sincerely,
[redacted]

We have had numerous communications with Mr. [redacted], including two face to face meetings. Multiple (and significant) concessions have been made by us and accepted by Mr. [redacted].
At this time, no further concessions will be forthcoming.
Mr. [redacted] was advised we would no longer deliver to or...

service his property on multiple occasions. He was clearly advised his account was terminated. One of the advantages of using propane and heating oil is the ability to purchase products from multiple vendors. As in the past, we respectfully suggest that Mr. [redacted] contact another vendor to meet his energy needs as it appears, and is verified in his complaint, that our relationship has irrevocably broken down.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Spoke with [redacted] regarding his complaint.  [redacted] declined my  loyalty credit, [redacted] expressed that he has a new supplier and is all set now.   Lynn F[redacted]

Reached out to [redacted] to review his account with him and resolved all his issues. Thank you,Lynn M[redacted]Admin/Operation Supervisor