YA | Engage

Initial Business Response /* (1000, 11, 2015/10/28) */
Rebate request was received 9/10/An error notification was sent to *** *** on 10/12/as the UPC sent with the documentation was not legibleThe intent of the notification to the customer is so that the customer can contact the rebate
department where the missing information can be gathered and the rebate processedWe have reviewed the original documentation sent in by *** *** and we have issued payment of the 50$ rebate - reprocess date 10/28/
Initial Consumer Rebuttal /* (3000, 13, 2015/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They tell Revdex.com they issued the rebate on 10/28/15; however, I just received an email from them that said they will "lease allow 6-weeks for processing and validation of your submission."
WHICH IS IT?
copy of Toshiba's email of 10/29/attached
***

Initial Business Response /* (1000, 13, 2016/01/26) */
As per the terms and conditions of the offer, the customer is asked to send the UPC from the product box showing both the model number and the UPC # itself. Records indicate that the model number portion was submitted however the UPC # itself...

was not. In this case a customer has the option to resend in copies of the submission. Based on the fact that this customer indicates he sent both pieces we have made a one time exception and processed the 50$ rebate.
Initial Consumer Rebuttal /* (2000, 15, 2016/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2016/03/08) */
As per the terms of the rebate offer, regrettably we are not able to process this customer
Initial Consumer Rebuttal /* (3000, 14, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As per their...

"terms" a copy is not accepted either. But they insist that it must be a copied UPC in order for me to received my rebate? There is only one ORIGINAL UPC which was sent to them, but they never got it.

I have reviewed the rebate submission for offer [redacted] that was denied for a Limit of One rebate per receipt.  It appears that the submission was denied in error as I was not able to locate another submission for this offer using this receipt. I am showing the rebate submission was reprocessed...

12/27/2017 for an amount of $576.17, this amount would be 10% of the purchase price before taxes and after other applicable discounts.At this time we would ask that you please allow  4 weeks for processing.If you would like to follow the status of your rebate submission you are able to do so by going to www.lowes.com/rebates.

We will be contacting the customer regarding the details of the rebate submissions for the AT&T Switcher Program.

I have reviewed the customers rebate submission, I was able to see the transactions that were made on Amazon.com on 11/26/2016. I am able to see that there were refunds done for a total of $137.94. A replacement card was processed for the customer on 03/10/2017, a prepaid card was mailed to the...

customer 03/14/2017.

I have reviewed the customers rebate submission for the purchase Samsung Appliances. A prepaid card was processed for the amount of $300.00 and mailed on 01/04/2016, the prepaid card has an expiration date of 05/2016 embossed on the front of the card.  Regrettably, we would not be able to...

process a replacement card.

Initial Business Response /* (1000, 13, 2016/01/07) */
Regrettably without the customer submitting the UPC as per the terms and conditions of the offer we are unable to process the rebate.
Initial Consumer Rebuttal /* (3000, 15, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the...

response from the business.)
When I purchased the mixer, I looked on the shelf and asked customer service where the info on the rebate was but they didn't know. My daughter replaced the mixer because of a missing paddle and again asked how to do the rebate - at a different store - and they didn't know either. By the time we figured it out since there was no information in or on the box, the box had been recycled. Please reconsider.

I am rejecting this response because:
This was not the terms of the conditions when I switched to AT&T. I was told by the rep that the trade in amount for my phone would be deducted from the total amount of $650 and I would receive the amount remaining in the mail in the form of a debit card. You guys claim to deduct the trade in value from $650 per line and I am requesting the amount owed to me of $400 per line. I am now severely stressed from this whole situation and I will be seeing you guys in court for false advertisement and damages. I am not the only consumer going through this hassle.

Initial Business Response /* (1000, 5, 2015/12/08) */
The prepaid card was issued 04/2015 and comes with an expiry date embossed on the front. Once the expiry date is passed we are not able to replace as per rules outlined by US Boiler Company Inc. Regrettably at this point no further action can be...

taken.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
The customer indicated that he/she accepted the business response.

Initial Business Response /* (1000, 13, 2015/11/30) */
Due to responses we did experience a delay in processing cards. Our records indicate that the prepaid card of 50$ was issued to [redacted] on 11/26/2015. We ask customers to allow 3 to 5 business days from the issue date for it to...

mail.
Initial Consumer Rebuttal /* (2000, 15, 2015/12/11) */
The customer indicated that he/she accepted the business response.

Initial Business Response /* (1000, 13, 2015/11/30) */
Due to responses we did experience a delay in processing cards. Our records indicate that the prepaid card of 50$ was issued to [redacted] on 11/26/2015. We ask customers to allow 3 to 5 business days from the issue date for it to...

mail.
Initial Consumer Rebuttal /* (2000, 15, 2015/12/11) */
The customer indicated that he/she accepted the business response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.