Yamaha Motor Corporation USA

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-Spec motorcycle We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanshipWe are constantly striving to manufacture products that meet with our customers’ expectations and needs The meter introduced on our Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber styleWhile we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories Thank you for allowing us the opportunity to respond to you Yamaha Motor Corporation Customer Support Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not believe it is a modern convenience to be burdened by the glare of the sunIf the speedometer model is sufficient, then why is part number 1TP-83500-being manufactured for the models? I think it is clear that the model has a new speedometer because Yamaha recognizes that the previous models had an issueIt appears that this new model does not have a tinted lens and it is easier to read the LCD Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Very nice of YMC to apologize but a real apology would include a modified speedometer unit that solves a visibility issue that they they have recognized and solved on the model They state that the "meter is a modern take on a traditional style"Well and good except the traditional style was readable is all lighting conditions The modern one is not They state that they " thoroughly test their vehicles under a multitude of situations" but they, obviously, didn't try to determine their speed while riding in the direction of the sun They state that "varying lighting conditions can vary the appearance of the meter"Well, DUH, that's exactly the point It becomes UNREADABLE when the sun is not behind the rider This issue is a widly know flaw as expounded on the Star Bolt Forum and acknowledged by customer support " we are aware of the problem and are working on a fix"The fix is out for but has left the customers, like myself, out to dry Please convey to YMC that this issue could escalate into a class action suit if not handeled delicately I'll be looking for a meter in the mail very soon Regards, [redacted] Cc: [redacted] ***

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-spec motorcycle If his combination meter is truly not operational, we strongly recommend that it be inspected and repaired while under warranty at any authorized Yamaha dealer We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanshipWe are constantly striving to manufacture products that meet with our customers’ expectations and needs The meter introduced on our Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber styleWhile we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories Thank you for allowing us the opportunity to respond to you Yamaha Motor Corporation Customer Support Group

Again, we sincerely apologize to the consumer for the delay in providing a replacement frame for his Rmotorcycle We acknowledge that he has every right to be aggravated, and we share his frustration Unfortunately we are unable to accommodate his demand that we provide and guarantee a hard delivery date for this part, as we, too, remain at the mercy of our supplier and parent company We remain committed to providing this part and will ship it to the consumer’s dealer as soon as it becomes available Thank you for allowing us the opportunity to respond Yamaha Motor Corporation, USA Customer Support Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If their product was of such high quality and there was nothing wrong with it then why was a redesign done on the model? Yamaha knows there is a problem with the speedometer because of so many complaints against it This is why when the model came out the speedometer was made with a lighter glass as to allow the visibility in all light conditions Please follow the below links as proof I want the Yamaha motor corporation to replace the speedometer at no cost to me This item should be considered a safety issue and a recall made against it http://www.yamahastarbolt.com/general-yamaha-star-bolt-discussion/file-speedomet...⇄ http://www.yamahastarbolt.com/general-yamaha-star-bolt-discussion/well-i-think-t...⇄ Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, I want to thank Revdex.com for the proper follow up to my complaint.To Yamaha Motor Corporation USA:At this time, I respectfully refuse to accept your apologiesI have accepted them every single time the delivery date of my frame has been pushed back, times during the last months to be exactWith all due respect, your answer "We have made our parent company, Yamaha Motor Corporation in Japan aware of this matter and they are striving to examine their practices to discover the reason for this lengthy delay and expedite the manufacture of a Rframe as quickly as possible." does not fix my problemAs an internal countermeasure to improve your service in the future, YES, Yamaha has to revise their practices to satisfy customers in a timely manner, but what I demand at this moment from Yamaha is a date of delivery, 100% guaranteed, for my RframeAnd most important, to see Yamaha meeting this date without further delaysI take from your answer as well that Yamaha Japan has not even manufactured my frame: this is totally unacceptable after all this time.Yamaha Motor Corporation USA: in the kindest but also most firm way, I demand from you a delivery date 100% guaranteed for my Rframe, and to see you committing to itAfter all these months, I expect no less than that from a company as big as Yamaha USA claims to beAnd if that guaranteed date is not met, I expect Yamaha USA to have the decency to offer me compensation for being extremely patient after months of waiting.Thank you
Regards,
*** *** ***

We sincerely apologize to the consumer for the delay in providing a replacement frame for his Rmotorcycle. We did have a part shipped from our supplier in Japan specifically for this consumer, but before it could be shipped from our USA warehouse to his local dealer we found flaws in its
manufacture making it unsuitable for use.
We acknowledge that the consumer has waited unacceptably long, and for this we deeply apologize. We have made our parent company, Yamaha Motor Corporation in Japan aware of this matter and they are striving to examine their practices to discover the reason for this lengthy delay and expedite the manufacture of a Rframe as quickly as possible
Thank you for giving us the opportunity to respond to this issue
Yamaha Motor Corporation USA
Customer Support Group

Thank you for your comments about the Star Bolt Motorcycle. Yamaha Motor Corporation, U.S.Ais constantly striving to build the best product in the market today. Every year we do extensive testing and research to achieve this goal, and feedback from our valued customers plays a large part in this research. There are always going to be improvements from one year to the next. We do not make these improvements due to a problem that was experienced from the prior model year, but we do this to improve our products for the customer to enjoy. That fact that these changes are made does not mean that we in any way feel the previous model is inferior
Thank you for sharing your concerns with us
Yamaha Motor Corporation
Customer Support Group

We are disheartened that the consumer remains dissatisfied with our sincere apology. We have sent a written apology to Mr***. We are deeply concerned with his continued frustration over the service provided by our dealer and intend to look into this situation further
Yamaha does not issue bulletins to our dealers to address basic motorcycle maintenance, adjustments, or techniques. Our technical bulletins focus on matters specific to Yamaha products and services. We will, however, continue to stress the importance of continued technical education
Thank you for allowing us the opportunity to respond to you
Yamaha Motor Corporation
Customer Support Group

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-Spec motorcycle.  We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that...

meet with our customers’ expectations and needs.  The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style.
 
While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility.  Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.
Thank you for allowing us the opportunity to respond to you.
 
Yamaha Motor Corporation
Customer Support Group

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-Spec motorcycle.  We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that...

meet with our customers’ expectations and needs.  The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style. While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility.  Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.
Thank you for allowing us the opportunity to respond to you.
Yamaha Motor Corporation
Customer Support Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Very nice of YMC to apologize but a real apology would include a modified speedometer unit that solves a visibility issue that they they have recognized and solved on the 2015 model.
 
They state that the "meter is a modern take on a traditional style". Well and good except the traditional style was readable is all lighting conditions.  The modern one is not.
 
They state that they " thoroughly test their vehicles under a multitude of situations" but they, obviously, didn't try to determine their speed while riding in the direction of the sun.
 
They state that "varying lighting conditions can vary the appearance of the meter". Well, DUH, that's exactly the point.  It becomes UNREADABLE when the sun is not behind the rider.
 
This issue is a widly know flaw as expounded on the Star Bolt Forum and acknowledged by customer support " we are aware of the problem and are working on a fix". The fix is out for 2015 but has left the 2014 customers, like myself, out to dry.
 
Please convey to YMC that this issue could escalate into a class action suit if not handeled delicately.
 
I'll be looking for a 2015 meter in the mail very soon.
Regards,
[redacted]
Cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If their product was of such high quality and there was nothing wrong with it then why was a redesign done on the 2015 model?  Yamaha knows there is a problem with the 2014 speedometer because of so many complaints against it.  This is why when the 2015 model came out the speedometer was made with a lighter glass as to allow the visibility in all light conditions.  Please follow the below links as proof.  I want the Yamaha motor corporation to replace the speedometer at no cost to me.  This item should be considered a safety issue and a recall made against it.
http://www.yamahastarbolt.com/general-yamaha-star-bolt-discussion/file-speedomet...⇄ /> http://www.yamahastarbolt.com/general-yamaha-star-bolt-discussion/well-i-think-t...⇄ /> Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Wow, I made what I wanted clear enough for a two year old. Excuses and a Yamaha commercial. Really!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not believe it is a modern convenience to be burdened by the glare of the sun. If the speedometer model is sufficient, then why is part number 1TP-83500-01 being manufactured for the 2015 models? I think it is clear that the 2015 model has a new speedometer because Yamaha recognizes that the previous models had an issue. It appears that this new model does not have a tinted lens and it is easier to read the LCD. 
Regards,
[redacted]

Again, we sincerely apologize to the consumer for the delay in providing a replacement frame for his 2007 R6 motorcycle.  We acknowledge that he has every right to be aggravated, and we share his frustration.  Unfortunately we are unable to accommodate his demand that we provide and guarantee a hard delivery date for this part, as we, too, remain at the mercy of our supplier and parent company.
We remain committed to providing this part and will ship it to the consumer’s dealer as soon as it becomes available.
Thank you for allowing us the opportunity to respond.
Yamaha Motor Corporation, USA
Customer Support Group

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt motorcycle.  We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that meet...

with our customers’ expectations and needs.  The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style. While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility.  Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.
Thank you for allowing us the opportunity to respond to you.

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-spec motorcycle.  If his combination meter is truly not operational, we strongly recommend that it be inspected and repaired while under warranty at any authorized Yamaha dealer.
We are proud of our...

heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that meet with our customers’ expectations and needs.  The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style. While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility.  Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.
Thank you for allowing us the opportunity to respond to you.
Yamaha Motor Corporation
Customer Support Group

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt motorcycle.  We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that meet with...

our customers’ expectations and needs.  The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style. While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility.  Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.
Thank you for allowing us the opportunity to respond to you.
Yamaha Motor Corporation
Customer Support Group