Yamaha Motor Corporation USA

Review: 2014 Yamaha Star Bolt speedometer/odometer is unable to be read while riding motorcycle in the direction of the sun. Unable to read speed, clock, or odometer due to the dark tint glass covering the display. Thus, unable to determine speed of travel as well as other indicators on the LCD display. The inability to read the display can cause a serious situation where the person driving can not determine the speed traveling. The safety issue arises when the driver takes their eyes off the road for an extended period of time to try and decipher the speed one is traveling.Desired Settlement: 2015 model speedometer has a change in design which enables the rider to see the display regardless of the position of the sun with respect of the rider. Would like a 2015 model speedometer/odometer warranty replacement for the safety issue present with the 2014 model.

Business

Response:

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-Spec motorcycle. We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that meet with our customers’ expectations and needs. The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style. While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility. Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.

Review: My husband Purchased A 2015 Yamaha YZ250F Dirt bike from [redacted] in [redacted] in February 2015. Shortly after purchasing and riding the dirt bike, the engine failed and caused my husband to be thrown from the bike. There is no reason as to why this should of happened, the oil was changed regularly on this bike and it maybe had 15 hours of riding time on it. So we take the bike to [redacted] in [redacted] to find out what happened to the bike. After 2 weeks of looking at the bike they say a rod broke and seized up the motor and the cause was dirty oil?

They are charging us $3600 to fix the bike? I am baffled, the bike cost us over $7000! So I have been doing research and Yamaha has a recall out on this bike for Engine Lock up and our bike is in this said recall as per the Vin #[redacted]. Yamaha will not cover the cost to fix the bike because they said it is our fault this happened. This makes no sense to me at all! My husband could of been killed, he was thrown off of the bike when it seized up, this is unacceptable for Yamaha!Desired Settlement: I want Yamaha to pay for the cost to fix this brand new Dirt Bike, I should not have to pay $3600 since there was a recall on this exact bike for exactly what happened to it!

Business

Response:

We sincerely apologize for any inconvenience the consumers have experienced with their Yamaha motorcycle. We have been in contact with the service department at [redacted], and have learned that the engine experienced a broken connecting rod, which can be caused by a number of conditions. While the consumer is correct in that there was a factory recall issued for this vehicle in 2014, the condition that led to the recall was corrected by Yamaha at our warehouse before the vehicle was shipped to the dealer for sale, and was not a factor in the situation described by the consumer.

We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. Product excellence is the cornerstone of our commitment to customer satisfaction. We are constantly striving to manufacture products that meet with our customers’ expectations and needs. Our motocross racing bikes, including the YZ250F, come with a 30-day factory warranty to protect the purchaser from expenses relating to factory defects in workmanship or materials. Because this vehicle is nearly one year beyond that factory warranty period, and no defect has been identified, there is no warranty coverage. We are open, however, to offering some limited good will assistance toward the repair of the vehicle. We have attempted to reach the consumer by telephone and provided a contact number where she can reach our customer relations representative for additional information. We will keep our file open for 30 days to allow time for her to respond and consider our offer.

Thank you for allowing us the opportunity to respond.

Review: I am having a problem with the Speedometer where it won't stay retain the default speed setting in MPH, it keeps reverting back to KPH. What is occurring is that once you shut off the unit with the engine stop button if you pull out the safety land yard before the gages shutdown the setting changes. It takes 15 seconds for the gages to shutdown. I have called their service desk and taken the unit to my dealer but they say they have no resolution. They acknowledge that the owners manual says the default setting is MPH and that should be the default setting, but had not resolution on the repair. So every time someone rides the Jet Ski I have to explain to NOT pull out the land yard (which is made to be removed)before the gages shutdown or else the setting gets changed. This is a very frustrating issue and their manual clearly states the MPH is the default but the unit doesn't function as default in MPH. There is a sequence to change it back which takes multiple actions but again if someone pull the land yard out it reverts back. I want a resolution or to return the unit.Desired Settlement: There should be an easy fix by the software settings within the gages to correct the issue with this setting always changing. Once the unit sets itself to KPH it stays even if the land yard is pulled to it just needs to function the same in MPH. If they can't fix the software issue then I want to return the unit for a full refund as their manual says MPH is the default and this is false advertising.

Business

Response:

We apologize for any inconvenience the consumer has experienced relating to our WaveRunner product. Our 2015 vehicles in the US market are set to display miles per hour (MPH) from the factory, but they can easily be changed to kilometers per hour (km/h) on request. The best way to keep the preferred setting is to shut the vehicle down by removing the lanyard OR shut it down using the stop switch and then waiting for the meter to complete powering down. Either of these methods will maintain the chosen measurement without inadvertently toggling to the alternate setting.

Thank you for allowing us the opportunity to respond to the consumer’s concerns.

Yamaha Customer Relations

Consumer

Response:

Message: The resolution Yamaha provides does not resolve the issue that if the lanyard is removed before the gages powers down this setting changes. This should not occur and the answer of waiting is not an option. The lanyard is made to be removed, the manual says nothing about waiting for the gages to power down, and the vehicle is not maintaining this setting which it says clearly in their manual is the default. I am sure many other customers will be very unhappy about this software bug in their ECM functionality so they need to resolve this issue. I don't think it is acceptable for the consumer to have to explain to everyone who rides the vehicle to not pull the lanyard or the speedo will change to KPH "non default setting". Also, they saying the it can easily be switched between MPH and KPH is their option as it takes starting the vehicle and shutting it down, along with additional steps. Now do this may times during a singe day..... .unacceptable. The Yamaha unit is great, other than this one issue.

Review: Yamaha credit had made an agreement with a signed contract to take each payment and divide them as I sent in documents asking them to put each money towards each different acct. Now they say they cant go by that because of a new law BUT I have a signed contract saying different and they continue to argue with me about making a payment toward one transaction. Iv been told by more than three of the workers for Yamaha that all I had to do was make a payment of the full amount to each transaction and that would wipe out that transaction. They are now denying me this even thought Yamaha signed a contract saying otherwise. Yamaha has NO CUSTOMER SERVICE AT ALL, they do not care how many times you call or how many people you talk to and when they don't wanna hear it anymore they tell you WHAT YOU WANNA HEAR and lie to the customer in what is REALLY going to happen with the FULL AMOUNTS BEING MADE.Desired Settlement: I want the 890.00 dollars to go to the account I asked them to put it to as the man on the phone told me it would be OFF of my billing because I paid the full amount on that ONE bike and now they say NO he never said that. I want answers

Business

Response:

We sincerely apologize for any frustration or inconvenience the consumer has experienced relating to our product or financial partner. The Yamaha Card is administered by Capital One and all financial transactions are handled by Capital One.

Review: The speedometer on the 2014 Yamaha Star Bolt is completely impossible to see while riding the motorcycle in the sun. All the owners of this motorcycle have the same complaint. Calls have been made to the company and they are aware of the problem but don't seem to be doing anything about replacements. This is a safety concern since you cannot see the speed in which you are traveling while riding in sunny conditions.Desired Settlement: I would like to receive a new speedometer that is clearly visible in bright sunny conditions. This should be done at the expense of Yamaha Motor Corporation. They should also issue a safety recall on all 2014 models that are all affected with this same issue.

Business

Response:

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt motorcycle. We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that meet with our customers’ expectations and needs. The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style. While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility. Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.

Review: I HAVE AN ACCOUNT FOR A MOTORCYCLE THAT IS BEING PAID THROUGH MY CREDIT COUNSELING COMPANY AND IS CURRENTLY BEING PAID AND ON TIME AND THE ONLY THING I REQUESTED IN RETURN AND HAVE ASKED FOR MORE THAN ONCE IS THAT ACCOUNT BE CLOSED SO IS NOT SHOWING AS ACTIVE ON MY CREDIT REPORT AND TO THIS DAY THEY HAVE NOT CLOSED THE ACCOUNT. IT IS STILL SHOWING ON CREDIT REPORT AS OPEN ACCOUNT AND WOULD LIKE CLOSED AND LETTER SENT TO ADDRESS ON FILE STATING AS SUCH. I DO NOT BELIEVE THIS TO BE UNREASONABLE.Desired Settlement: I WANT THE MOTORCYCLE ACCOUNT CLOSED AND LETTER STATING AS SUCH SENT TO ADDRESSS ON FILE. ALL PAYMENTS ARE BEING MADE THROUGH AGENCY AND ON TIME.

Business

Response:

Yamaha Motor Corporation, USA, sincerely apologized to the consumer for any inconvenience he has experienced relating to Yamaha Factory Financing. We have contacted his selling dealer, [redacted] in [redacted], MI and learned that at the time of purchase, the consumer's motorcycle was financed through HSBC. HSBC has recently transferred their consumer financing division to Capital One, and I suspect that this transfer may be the cause of some of the miscommunication. We respecfully request that the consumer contact Capital One Customer Service at ###-###-#### with his account number, finance documents, and details of his credit counseling company so they may assist him with clearing up any issues.

Thank you for allowing us the opportunity to respond to your concerns.

Review: I own a 2011 yamaha R1 motorcycle with 1900 miles . the R1 is under warranty. the bike is currently in a authorized dealer repair shop. the motorcycle stopped working while riding it. the motorcycle was inspected and was said to have rust in the cylinder. the motor has been taken care of and properly stored. yamaha isnt trying to pay for the repair. I contacted yamaha-motor corp. office, yamaha said the rust was caused because of the weather. I followed all of their policy and maintenance. yamaha polices states if the costumer can prove that he followed the warranty that they would fix it. yamaha isnt letting me prove to them that I have follow their policies. I tried to speak to a manager, they said they would put in a request but the manager didnt have to speak to me if he didnt want too.Desired Settlement: I want my repairs to be covered under warranty

Business

Response:

We sincerely apologize for any inconvenience the consumer has experienced relating to his Yamaha R1 motorcycle. We have discussed the situation with our authorized dealer, reviewed all available information, and contacted the consumer to talk about repairs to his motorcycle. While rust is a specific exclusion to Yamaha Extended Service, we made a substantial good will offer toward the cost of parts to repair his vehicle. The consumer has the option to accept our offer and proceed with repairs at the dealer; confer with his insurance carrier, if applicable, to see if he has coverage for this situation; or to seek alternative repairs, which may cost less but of which Yamaha cannot participate nor control. We hope to provide the consumer with a good reason to remain a satisfied, loyal Yamaha customer.

Review: I bought my yamaha 2013 vstar motorcycle to the listed dealer at 399 hugenot street in new rochelle ny 10801 for a repair of a faulty power commander that was installed by another dealer in queens ny..I spoke directly to the service manager named [redacted] who got on the phone with [redacted] from yamaha...and [redacted] gave [redacted] authorization to fix the bike and [redacted] told me not to worry...it would be taken care of...so the next day I go to pick up the bike and I get told by [redacted],,[redacted] and [redacted] at the dealer that yamaha denied payment and I would be responsible for the 130 dollar bill for the repair...when I said I didnt have it...they said they werent gonnna release the bike....so..[redacted] and [redacted] who work for the dealer both tell me this guy [redacted] thought this was still from the first time I had bought it in 2 weeks prior and yamaha had paid for it out of good will...................well......this doesnt make sende...why would they hold the bike for 2 weeks if the repair was complete??...do they think im stupid??...so I tried to explain to [redacted] that this is an extension of the same problem and I should not be charged...they had to remap the bike.....he stated that they werent gonnna pay again because since I changed the pipes I was responsible for the repair...but they paid the first time and this is just an extension of the same issue and I do not think its fair that I be forced to pay 130 dollars....when I just spent 10 000 on the bike...its not right...ive also made complaints against the dealer with the Revdex.com and will seek my money back in small claims court...if yamaha installed it then they should fix what they put in and not charge me....I could understand if I took it too an unauthorized mechanic but all my work has been performed by yamaha........and if they dont pay for this then they lost a customer and so help me god I will never buy another yamaha again..u dont do the right thing by ur customers at all..Desired Settlement: I do not want to be charged for the repair and feel it should be picked up by yamaha

Business

Response:

We apologize to the consumer for any inconvenience he has experienced relating to his Yamaha V-Star 1300 or our authorized dealer. There appears to have been a communication error involving work performed on his motorcycle. Yamaha authorized the dealer, as a good will gesture, to remove a malfunctioning aftermarket electrical component and reinstall the original manufacturer’s equipment in an effort to resolve running issues. The consumer claims he originally paid to have the aftermarket device “mapped” and thought that’s what the dealer did. He later continued to experience rough running and returned to Wheelsport Center with another aftermarket device installed and asked for further adjustments. The consumer was under the impression that the original service was paid for by Yamaha warranty or the device warranty.

Review: I purchased a 2011 Yamaha Grizzly 700 Atv new from a dealer and have had problems ever since. The cv joints and other parts kept breaking which pretty much kept it in the shop more than out. I purchased an extended warranty for this reason and it is in the shop now and has been for close to 2 months while fighting with Yamaha.The dealership that it is currently at found the frame was bent which is the underlying cause of all the breakdowns and Yamaha refuses to cover the bent frame, stating that my machine was abused, which I swear that it wasn't(i do have problems with my back).I have been in contact with Yamaha at least 5 times requesting a call back and received only 1 call.Desired Settlement: repair my Atv to manufacturer specs under the purchased extended warranty

Business

Response:

Yamaha Motor Corporation, USA, sincerely apologizes for any difficulties the consumer has experienced related to his 2011 Yamaha Grizzly EPS all terrain vehicle. While acknowledging that the CV joints and axles have been replaced previously, there has never been any evidence to suggest a factory defect in workmanship or materials.

Review: I eagerly awaited the arrival of the Yamaha Bolt R-Spec for some time. I finally picked one up and have been loving it aside from one extremely dangerous issue. The 1st generation Bolts come with an instrument cluster that is virtually un-readable. In *most* conditions to ride the motorcycle, it is impossible to see your current speed (as well as gear position) on the street, which is a safety concern for me.

Recently, Yamaha has revised this issue and is installing a new "updated" gauge cluster on their 2015 models. The problems of not being able to read current speed and gear position have been corrected with Yamaha's new 2015 designed speedometer.

I am not the only one facing this issue. There are many forums across the internet where Bolt users are expressing their displeasure of the 1st generation speedometers and the safety concern they impose.Desired Settlement: I would like my current 2014 speedometer replaced with a 2015 one, or at least store credit so I can go to my local dealership to purchase the new version.

Business

Response:

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-spec motorcycle.

We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that meet with our customers’ expectations and needs.

The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style. While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility. Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.

Thank you for allowing us the opportunity to respond to you.

Yamaha Motor Corporation

Customer Support Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yamaha did not offer any sort of resolution to the problem, nor did they admit that there is in fact a problem with the design and implementation of the speedometer on the 2014 model. They claim it is "designed to add to the modern take on the traditional urban bobber style" which would be correct, however aesthetically the 2014 and the updated 2015 Bolt speedometer look identical. The only difference in the 2015 model is that the LCD display has been altered to provide a much brighter and safer display. Yamaha engineers obviously found it necessary to change this aspect of the electronics, otherwise they would not have made such change, especially since the outside design is identical between both year motorcycles. Companies do not make changes in a design of a product unless it is deemed necessary. In this case Yamaha has acknowledged a design flaw in the speedometer by coming out with an identically looking one that displays current motorcycle data in a much "brighter and safer" manner.

Review: I bought a new Yamaha Stratoliner last August. From the very beginning I noticed two things that seemed very wrong. The rear brake was spongy and for the most part pretty useless and he brake peddle arm was bent reducing the amount of available deflection. I took it to a dealer for service and was told they checked similar bikes that was as spongy and the peddle wasn't bent. So, the rear brake was normal. I took it to a different dealer and they said it was normal also. They even showed me one that in fact was just as spongy and ineffective. On trip number four to get the brake fixed, the dealer changed the rear brake hose which not only didn't fix the issue, they forgot to reconnect the brake light switch. On trip five the dealer did confirm the peddle arm was bent and replaced it. By this time I was able to resolve the issue myself with the support of fellow bloggers on the Stratoliner forum.

During this period I mailed two complaint letters to Yamaha's California location which they refused to acknowledge receipt. I spoke to their customer service multiple times only to get rude disinterested service reps on the other end of the phone. Four weeks ago they said a supervisor would call me back within three to five days. I'm still waiting.

I knew the rear brake was dangerous, multiple non-Yamaha mechanics said it was dangerous but Yamaha showed absolutely no concern for the safety of me or their customers. Hiding behind deniability by saying it's normal. Even showing me other Yamaha bikes with dangerous spongy rear brakes. Well, It's not normal. I know because I fixed it. It's no longer spongy and the brake arm is no longer bent.Desired Settlement: I want Yamaha to apologize for not fixing my bike. I also want them to issue a service bulletin on how to fix their dangerous brakes so others won't go through what I did.

Business

Response:

We do sincerely apologize to the consumer for the problems he has experienced with his Stratoliner S motorcycle or our authorized dealer. Unfortunately, we are unable to accurately diagnose issues over the telephone; we rely on our network of Yamaha dealers to act as our eyes and ears in the field, and our information is as accurate as we receive from the source.

Review: Boat power system had problems from the beginning of its life. Dealer made a fix under the warranty in 2012 to help stop the batteries from losing power when not run daily. Boat batteries died at the end of the 2013 season. Used a fully charged standard 12 volt battery, not connected to another vehicle, to jump the boat, noticed some strange beeping but figured it was the depth finder which sounded similar. When the boat was brought in for beginning of the 2014 service the dealer diagnosed the issue and send both ECU's (engine management computers) to have blown, likely due to the jump start. No where in the manual does it tell you that jump starting is not ok. I called Yamaha Motor and explained the issue and that I believed that this was something that should not have happened and that even though the boat was not under warranty any longer the company should provide some assistance because of the circumstances. They declined, even after telling me that the way I jumped is the recommended approach. There is an issue with the way the system is designed if you can't jump start - what is an owner to do if they lose power out on the water? This is either a design flaw or poor product build.Desired Settlement: Yamaha should replace the ECU's and provide a way to keep the risk of this happening again low.

Business

Response:

We sincerely apologize for any inconvenience the consumer has experienced relating to his Yamaha jet boat. Yamaha Motor Corporation, USA, was not aware of the history of battery problems with this boat until Mr. [redacted] brought it to our attention with this complaint. It’s highly unusual for one Electronic Control Unit (“ECU”) on a boat to “blow,” let alone both ECUs on the same vehicle. We have been in contact with the consumer and with the dealer that currently has the vehicle, and are working closely with them to diagnose the root cause and to see what we can do to assist with repairs. We will keep the consumer apprised of our process and findings, and make every effort to ensure that he remains a satisfied Yamaha customer.

Review: After reading an online post about my 2015 Yamaha R1 having potential catastrophic transmission failure potental I decided to call Yamaha customer care to see if rumors were valid.First of bike was purchased brand new in april of 2015 from freedom cycle in concord nh. Bike currently has 2600mi on it and is still under factory warranty till april 2016.Nov23....6:17pmspoke to Yamaha customer care centerthey ran VIN number.....ni issues with my bikealso no idea of intent to recallNov24.....2:32pmcalled dealershipspoke to sales and had service call me backthey ran VINno issues with my bike/heard of issues but nothing officialNov25......5:18pmspoke to Yamaha customer care againNOW WAS TOLD DO NOT USE BIKERECALL FOR ALL 2015 YAMAHA R1in NTSA hands nowNov27.....9:20amcalled freedom cycle spoke to [redacted](service manager)knew of recall intentI asked how is my bike going to get to you to be fixed since I was told DO NOT RIDEsaid for me to trailer it to himI said I have no trailer...then he replies go rent one...I reply I have no vehicle to tow with....he basically said tough luck then, so I guess my usable 17000 dollar bike is stuck in my garage.Nov30.....8:37amspoke to [redacted] at Yamaha customer carestated still no official recall on her end...DO NOT USE BIKE was stated againSo basically I have a brand new motorcycle that if transmission has a failure it could result in serious injury and or death and no one knows what the solution is. I am paying for a vehicle that I cant use and have no solution to correct.Desired Settlement: I want this bike fixed of replaced. in a timely and safe manner. This potential repair is of extreme technical liability and lives are on the line that this is done right. Yamaha is running the clock both at the corporate and dealer levels on the backs of consumers like me. They are aware of lemon laws and want to fix this by whats good for them without telling owners anything. I want this brand new bikes engine replaced by one from a controlled factory enviorment,by factory techs. thank you

Business

Response:

We sincerely apologize to the consumer for the lack of available information regarding our recall of 2015 R1 motorcycles. As soon as Yamaha is made aware of an issue with our vehicles, as in this case, we immediately notify our dealers to assure the safety of our customers, ask that they not sell any affected vehicles until the repair has been finalized and implemented. We then define the scope of the problem, confirm the issue and our proposed solution, and only once this has been finalized do we announce it to the public. Unfortunately, the consumer became aware of the concern at the beginning of this process, and, rather than provide inaccurate details, we only released facts as they become available. As of today, December 4, 2015, specifics of the recall have been made public and all Yamaha motorcycle dealers and warranty registered owners of affected vehicles will be notified.

We have discussed this with the consumer by telephone, and will work with him to get the recall service performed at a local Yamaha dealer

Thank you for allowing us the opportunity to respond to the consumer’s concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: Good Morning.

On April 27th 2014, my bike was damaged during a theft attempt. Next Monday April 28th 2014, I took it to a Yamaha authorized repair shop: the ignition kit and the frame needed to be replaced. That same day I filed a claim through my insurance provider: they deposited the money in next weeks. On June 9, 2014 I paid to the shop US $4538.33 and they ordered the frame and the ignition kit. The ignition kit was delivered but the frame they received was incorrect: they sent it back. This happened during the 3rd week of June 2014. A new frame was to be built at the factory in Japan for the year my bike is, R6 2007.

The next delivery date of a correct frame Yamaha Motor Corporation USA gave to the shop was July 18th, 2014. When I called the shop, they told me YMC USA pushed back the date to August-September 2014. When September arrived, I checked again with the shop and they gave the phone number of YMC USA to call them directly becuase they pushed again the date to November 19th, 2014. Since October I've been calling them on a bi-weekly basis and they kept telling me the frame will be delivered on time, November 19th, 2014. On November 7th, I called again to follow up and they dared to tell me the frame was still to be delivered by November 19th whereabouts, and asked for my comprehension regarding thorough inspections by the US Customs: in any case they would investigate if they could overnight it whenever it cleared customs to deliver on time.

Today's the 19th, I called again and the answer is: the frame is still in Japan, they date has been pushed back to December 17th. When asked if they guarantee the delivery on time, of course they said no.

I've been waiting for this frame since June when it was ordered, fully paid for it and they don't deliver it, without any interest about my satisfaction as a customer. It's been 5 months to deliver a part. The claim they cant do anything: shame on you Yamaha Motor Corporation USA.Desired Settlement: Deliver the frame by the end of November 2014.

Push the factory to overnight it from Japan. Of course Yamaha Motor Corporation USA can do something about it, if they want, even if they say they cant and keep only blaming the factory in Japan. Why they can do it? Because the US is one of the biggest and most profitable markets in the world for Yamaha Japan. Use and exercise this leverage, mind your reputation regarding service and, more important, please show a little more interest for the satisfaction of your customers.

Business

Response:

We sincerely apologize to the consumer for the delay in providing a replacement frame for his R6 motorcycle. We did have a part shipped from our supplier in Japan specifically for this consumer, but before it could be shipped from our USA warehouse to his local dealer we found flaws in its manufacture making it unsuitable for use.

Review: I bought a 2014 Yamaha Star Bolt motorcycle this summer. Upon riding it I've noticed that in the sunlight you cannot see the numbers on the speedometer. The glass on top is too tinted, I've notice the same issues on other Bolts. This causes a serious situation whereby the person driving (me) can't tell what speeds they are traveling. Not only is this a safety issue (having to take my eyes and hand(s) off the road for extended periods of time to try and make out what speed I'm traveling) it's also threatening my livelihood with potential police interaction. Unknowingly speeding above the given speed limits in a given area can result in fines, revocation of driving license, points on my driving license and possible jail time. That would have a domino effect on my future earning and potential rejection of employment with future companies. I would imagine this would have a dire effect on my mental health.

For instance; I was riding a week ago and off to the side of the road I see a police car. I glance down to check my speed and I can't tell how fast I'm going. I had to take my hand(s) off the bar to try and cover the speedometer, but that didn't work. So I could have gotten a ticket / arrested and potentially crashed the motorcycle because Yamaha didn't engineer their equipment properly.

I contacted Yamaha customer support only to be told that they have no course of action with this complaint. Even thought they admitted that they are changing the 2015 speedometer to that of a clear lens. The current 2014 speedometer is heavily tinted.

If the Revdex.com would like I can provide pages and pages of complaints on NHTSA website for the exact same issue.Desired Settlement: I would like one of the following to occur. Yamaha offers either:

1. A recall to replace the speedometer with the 2015 clear versions, still covered under the factory warranty

2. An aftermarket speedometer swap with similar aesthetic values (Values to be determined by me the rider to keep the look in line with the curb appeal that was there initially when purchased), still covered under the factory warranty

3. A complete refund for purchase price including tax, tag and title.

4. A swap to another motorcycle, with the same value paid upon purchase of my Bolt (including tax, tag and title) that will go towards a different motorcycle.

Business

Response:

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-Spec motorcycle. We are proud of our heritage and reputation for manufacturing products with the highest standards of quality and workmanship. We are constantly striving to manufacture products that meet with our customers’ expectations and needs. The meter introduced on our 2014 Bolt and Bolt R-Spec motorcycles was designed to add to the modern take on the traditional urban bobber style.

While we thoroughly test our vehicles under a multitude of potential situations, we cannot control environmental and atmospheric conditions which may affect instrument visibility. Available light, shadow, and viewing angle can vary the appearance of the combination meter, as can the rider’s eye protection and added accessories.

Review: Speedometer non-functional when driving into sun due to glare

The 2014 Yamaha Bolt's speedometer has a serious safety defect. If you are riding the motorcycle and the sun is in front of you, you cannot read the speedometer. Quite literally, you cannot see how fast you are going, and this constitutes a severe safety issue.

I have requested resolution of this matter since hearing of the fix from Yamaha, but each time I call in, they 'have no record' of my calling and requesting such a resolution.

I purchased the motorcycle in August of 2014, and the fix has just recently been released by Yamaha.Desired Settlement: Yamaha has since released a fix for this issue in the 2015 model year. However, Yamaha is refusing to provide the fix for current owners.

I request that I be provided part number 1TP-83500-01 from Yamaha which will make my motorcycle safe to ride in the sunlight.

Otherwise, on a sunny day, there is literally no way for me to know how fast I am going.

Business

Response:

We apologize for any inconvenience the consumer has experienced with his Yamaha Star Bolt R-spec motorcycle. If his combination meter is truly not operational, we strongly recommend that it be inspected and repaired while under warranty at any authorized Yamaha dealer.

Review: I bought a 2014 Yamaha Zuma in December 2013,It broke down twice,I been having problems to started,took it to repair twice,they can n't find the mechanical problem,I already spoke to [redacted] (customer relations) Again I spoke to her on 5-20-2015 to let her know that I'm having problems again to start the scooter,I been told She is gonna contact service department to find out about mechanical issues done on the scooter,She was supposed to call me on 5-21-2015 and she have n't.

Product_Or_Service: Yamaha Zuma

Order_Number: 130741

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the scooter get'it fixed or I want to get a partial refund of the total price (has been paid in full) I want this matter be solve a.s.a.p. because I just got a brand new scooter and I can n't afford to pay insurance for both scooters.

Business

Response:

We sincerely apologize for any inconvenience the consumer has experienced with his Yamaha Zuma 50F Scooter. After speaking with him, we have determined that the no-start issue that he experiences only happens when the unit has been operated for some time, is stopped, and then restarted. Neither Yamaha dealer was aware of this specific circumstance, and therefore they did not attempt to duplicate the starting problem under these same conditions. Now that we know when this happens, we believe we will be able to duplicate it and resolve it. We have arranged to have a Field Support Manager (“FSM”) inspect the vehicle at Yamaha of Hollywood on Thursday, July 16. Our FSM will examine the scooter, diagnose the issue, and be in a position to resolve it immediately. The consumer has agreed to bring the scooter to Yamaha of Hollywood for this purpose and we will work closely with him and the dealer.

Review: Brand new 2015 Yamaha Viking that was purchased march of 2015 has been in the shop almost the entire length of the time I have owned it. Yamaha does not have replacement parts for my Viking. They do not want to warranty the manufacturers faulty parts.Desired Settlement: I would like Yamaha to improve their parts and honor their warranty as it is stated in the contract.

Business

Response:

We appreciate the

opportunity to evaluate customer concerns and provide resolutions. Customer

satisfaction is our number one priority, and we strive to improve every

customers’ experience.

We have been in contact with the consumer regarding the

situation with his Yamaha Viking.

We explained to the consumer the modifications made to the

unit were the root cause of the failure, as no manufacturing defect has been

identified. Despite this information, we offered some goodwill assistance

toward the repair, which the consumer has declined at this time.

We sincerely apologize for the negative experience the

consumer has had, and we are elated that he has given us the opportunity to

show our commitment to customer satisfaction and their experience with our

product.

Should the consumer change his mind our offer will remain

open for the next 30 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

T

he tires & wheels where on the Viking when I bought it from YAMAHA. I did NOT added those WHEELS & TIRES to it.That is something the YAMAHA DEALER put on before I seen it on the SHOWROOM floor.So YAMAHA dealer VOLD there own warranty

Regards,

Business

Response:

Hi [redacted], When we spoke the other day, I was under the impression I would be able to post an additional response to the customers complaint? I do apologize if I misunderstood…..this is my first time responding to one of these complaints…..our proposed response to the customer’s dissatisfactions is to be as follows: We appreciate the opportunity to respond to the consumers concerns. After reviewing the information provided by the dealership, we have determined the consumer was made aware of the modifications to his Viking VI at the point of purchase as well as the possibility that those modifications may affect both the factory and the extended warranties on the unit. The warranty claim on this unit has been denied because these modifications were determined to be the root cause of the issues experienced by the consumer. However, in the interest of customer satisfaction, we have reached out to the customer and made a good will gesture to pay for the new engine cases. The consumer is responsible for the labor to install the cases. Will I be able to post this response to the customer’s complaint? [redacted]Customer Relations RepresentativeCustomer Support GroupYamaha Motor Corporation, U.S.A.Phone: (714) [redacted]Fax: (714) [redacted]

Review: On 5/23/15 I bought a NEW yamaha waverunner FXHO ,took it home and ran for 9 hours over the next 2 weeks to brake in the engine . Changed oil and filter and took for a ride. The next dat the jet startedtomake noise so I took it back to Hamilton yamaha and they said an o- ring on pump cap had a slice in it swat ergot in and ruined the thrust bearings , yamaha sent parts to rebuild the pump,I Ickes it up and took for a ride and engine stalled .got it started and oil alarm engine alarm audio alarm came on and engine sounded like it had no oil,oil was full , not leaking .got towed again and took back to Hamilton and 3 days later said pump shaft with no thrust bearings pushed crank shaft forward and wiped engine . Now Yamaha is sending parts to assemble a engine .I am making payments on the ski and missed 2 months of this season . They should give me a refund or a NEW ski ,let them play with it and I can enjoy what's left of summer .thank youDesired Settlement: I would just like a NEW ski to ride with my family . I have been towed 2 times taxi to my truck and trailer drove 2 hours 4 times each way to drop off and pick up ski. Ruined 2 vacations with kids home from collage ,it has to end ,thanks

Business

Response:

We sincerely apologize for any inconvenience or expense the consumer has experienced due to our product. We have contacted the consumer and are working closely with our authorized Yamaha dealer toward a resolution that is acceptable to all parties involved. At this time the situation remains fluid, but Yamaha is committed to customer satisfaction. Thank you for allowing us the opportunity to respond.

Review: Dear Yamaha,

This letter is in reference to SR# *-[redacted] that I was given via Yamaha Motor Corporation’s Facebook page. I wanted to bring to your attention the disappointing service that I have received from Yamaha since my latest purchase. I bought a brand new Yamaha Wolverine on April 17th. In August, I was traveling to my friend’s house to enjoy a day of riding when all of a sudden my brand new Yamaha wolverine that only had 10 hours on it randomly just shut off and locked up on me. The machine would not start and I was unable to get the machine out of gear. After I did my own investigating on the machine, I found that the spark plug had melted inside the engine. I immediately contacted a local dealer, took the machine into the shop, and also called Yamaha to make them aware of what exactly happened because the machine was still under warranty. It was understood when my machine was dropped off that the dealer was busy and that would that it would take a week or two until they were able to tear apart my machine to relay the info onto Yamaha. On September 23rd I received the first phone call from the dealer. They stated that the piston had shot up through my engine and created two clean holes all the way through. I was informed that they needed a verbal approval on my end for 6 hours of labor to tear the engine apart to see if I was at fault or if Yamaha was at fault. I was told that if I was at fault I would be held responsible for the cost of the labor. I followed up with a phone call into Yamaha on October 1st to see if there was any update on my machine, but they had no updates to give me. I spoke with [redacted], a product specialist for Yamaha, at extension [redacted]. She ensured me that she would give me a call when any further information became available. On October 23rd I received a phone call from the dealer stating that they had the engine partially torn apart and that they were waiting on a few special tools from Yamaha to complete the engine break down. I was also informed that a Yamaha specialist would be in within a week or two and that they were coming in to look over the machine. After I received the phone call from the dealer I then reached out to [redacted] to see why I never heard back from her. While speaking to her, I specifically asked to be given a date on when the specialist would be at the dealer because I wanted to be present. She then stated that she was would check into things and that I would hear back from her no later than end of day, Monday October 26th. Again on October 27th I reached out to Yamaha to speak with [redacted] to see why I never received a phone call back and I spoke with [redacted] in customer relations. He told me that [redacted] was unavailable that he would make sure I received a phone call back. Again, I never received a phone call back. I had called back a few times after that and was told that [redacted] was unavailable, but that they would take a message and have her call back. On November 11th, the dealer called me stating the Yamaha engineers had been in the day before and that Yamaha would be sending me a NEW complete engine within one to two weeks. I gave it a few weeks and then contacted the dealer on December 10th asking if they had received the new engine yet. I was informed that the dealer spoke with Yamaha a few days prior and that they were still searching for an engine to send over. I immediately called Yamaha customer relations again to see why there was another [redacted]. I was told I would receive a call back. I grew impatient and waited a few hours and called back. Finally I got ahold of [redacted] and when I asked if she got my message, she stated that she had not. I then told her about my situation and how my machine had already been in the shop almost five months. I also notified her of the trouble I had been having in regards to not receiving calls back or straight answers. I told her that I wanted an extended Yamaha factory warranty on the machine for at least three more years. She agreed and said that she understood my frustration that she would make sure that she gets to the bottom of this and call me back no later than December 14th with some sort of answer. Once again, I never received a call back. I took it upon myself and called back on December 14th to the customer relations department and spoke to Christian. When I asked to speak with [redacted], he stated she was unavailable and that they were waiting on a call back from the dealer. Every time Yamaha told me they were waiting from a phone call back from the dealer, they had called on a Monday. The dealer is closed on Mondays. From that date until now I have stopped into the dealership several times and spoke with the service department, and I have called to see if any updates. Absolutely nothing! The last time I spoke with [redacted], I raised my frustration once again asking to speak to a manager. I was immediately denied and was told it would be two to four weeks before one could reach out to me. The last time I stopped into the dealer was January 2nd. I was told that Yamaha has not found a new engine to ship over and that there was mention of the possibility of having to rebuild my old engine. I reached out to [redacted] via email and asked her what is going on. All I could get was she was working with upper management on the issue. If Yamaha cannot come up with the parts, then why can’t Yamaha just give me a brand new machine? Otherwise, I would like to find out if I can just hand this machine over to Yamaha and get out of the loan? I am beyond frustrated with not only this happening to my brand new machine, but now with the way my situation has been dealt with by Yamaha. This is completely unacceptable. My machine has been in the shop for longer than it was rideable. Not only have I not been able to enjoy the machine, but I am still financially responsible to continue to pay for this wolverine while it has been in the shop for an extended period of time. The worst part is that none of this could have been avoided on my end, other than by not purchasing the machine in the first place. As stated in my Facebook post on Yamaha Motor Corporations page, it is sad to say but this will very likely be the last time I ever purchase a Yamaha product and I will surely think twice before recommending this company to anyone else.Desired Settlement: I would like for Yamaha to give me a brand new Yamaha Wolverine machine and for them to apply the payments to the replacement that I have already made one the one that I own now that is still in the shop, or I would like to completely get out of the loan with no farther payment and they can keep the machine. Or them give me a brand new completed engine and Yamaha make the payments for the months I have been paying on the machine will it was in the shop.

Business

Response:

We apologize to the consumer for the length of time that has passed while we and his authorized dealer work toward a resolution regarding his 2016 Wolverine SXS. We have been in contact with the consumer to advise him that we are in the process of replacing his unit with a new vehicle with the help of his servicing dealer, and we have agreed to add a Yamaha Extended Service (“Y.E.S.”) extended warranty to the vehicle as a good will gesture. We’ve explained to the consumer that through no fault of his there have been multiple communication errors that brought us to this point, but we hope to restore his faith in Yamaha and we value his support of Yamaha and our products.

Thank you for allowing us the opportunity to respond to the consumer’s concerns.