Yark Automotive Group Reviews (%countItem)
Yark Automotive Group Rating
Address: 6019 W Central Ave, Toledo, Ohio, United States, 43615-1803
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I'm appalled at the behavior the service had. Ther PURPOSELY buried my car in snow. Was the only on on the lot in snow.
Just because they can't fix the stereo correctly, I was the one punished. They represent Subaru, therefore they should stand behind their vehicles. Telling me it's subarus problem, means it's their problem too!
I'm tired of the excuses. I want to know when it's going to be fixed properly.
Customer has visited the dealership 5 separate times for different radio issues, beginning on August 7, 2019. Customers issue of certain enhanced CD's not playing started after a recall was completed by another Subaru dealer in May of 2019, recall completed correctly by previous dealer. Customer first contacted us in August of 2019 and radio was updated, per bulletin 15-238-19. Subaru of America knows there is an issue with the software of playing extra or enhanced CD's. Customers last visit was January 28th, 2020, customer was provided a loaner vehicle while her radio was replaced and radio had up to date software in vehicle. We attempted to contact customer several times that the vehicle was completed. When customer came to pick up, there was still snow on vehicle, unintentionally. Subaru of America is aware that certain HK radios are having multiple software issues, and customer was advised to contact Subaru of America.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yark subaru told me that my radio isn't there problem and I need to contact the headquarters. Isn't yark Subaru a representative of subaru? The way they treat their customers is appauling. They purposefully left my car covered in snow. It was the only car in the entire lot that had snow on it. And the fact of the matter is, it's been at the shop a ridiculous amount of times. The dealership coukd of done more, but chose not to. How about a free oil change or at least wash my car for all my inconveniences. Instead, I got, it's not our problem, you have to take it up with Subaru headquarters. Ridiculous. They made absolutely no attempt to make things right.
ZERO STARS CUSTOMER BEWARE They charged me for maintenance they did not preform. This is NOT the first time. Please people if you pay for the service check to make sure they did the work. example oil changes, tire rotations, etc. etc.. if you have brand new brakes and they warp.. yea it was the dealership because they do not know how to use a torque wrench. they use a impacted on them and call it a day! please don't become another one of there victim's Inspect your own vehicle. I wonder how much money is scammed by this company for these shady acts! I have complaints into Chevrolet as well... they are a joke just like this dealership! they offered to do the work at warranty rates? do you see what's wrong with that??? I've already paid once to have these services to be done on my vehicle! and after I complain and they want me to again pay them for the 2nd time at warranty rates to do the same work I had already paid for!!! WTF SHM
Mr. , please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have forwarded your review to proper management. We hope that after speaking with our service manager, ***, that all issues and concerns have been addressed at this time. We understand that on the night you picked up your vehicle, he explained our mistake and refunded your rotate and oil change. Again, we apologize for any miscommunication that has happened and we hope you will allow us another opportunity to serve you again in the future and win your trust back in our company.
Was lied to by finance man. Told my brother would be primary and I would be co-signer.
My brother went to YARK to buy a vehicle and was told payment would be around $600.00 because he had ghost credit. When we were there my brother asked how to lower the payment and was told to have a co-signer. So he said it would drop the payment to around $500.00 a month. So when we went to sign papers he told me to sign the top line and I said no he should sign the top line I'm a co- signed. He told me they one with the better credit has to sign first don't worry about what the paper says. I said well this is his car and I don't want it to be in my name just a co-signer and he said don't worry it will be. Well it's not. And if I would have bee. The primary he should have went through a lower interest rate but I don't want to be anything except a co-signer. Very shady deal.
I want to be a Co-signer as I was told and not the primary title holder.
Our F&I manager spoke with customer on 1/18/20 and explained what was happening with the purchase. Once it was explained, she seemed very thankful, and was happy that he was able to answer all of her questions and concerns. There is no further action needed at this point, and he provided her with his direct contact information if she had any other questions going forward.
Yark advertised the van I bought keyless entry no remote. Lied about my credit score.
I purchased a 2012 Kia Sedona from Yark on 12/28/2019 they advertised. the van as remote keyless entry. After I purchased the van they gave me a single key. I ask about the keyless entry they told me to go to Kia. I did go buy the remote at Kia 98.99 plus tax. And 50 plus tax for programming. Also the finance department lied to me about my credit score. I told them I had a pre approval from capital one auto for 6.5 percent the guy from finance told me that my credit score must have went down my score was only 650 and my interest was going to be around 8.9 percent. Yesterday I got a credit score in the mail from Yark it was 704. These deceptive practices will not net business I bought several cars at Yark and now wonder how many other times they have done this to us. I get all service from Yark on the 2017 Jeep renegade I purchased from Yark new for my wife. If they are going to be dishonest I will take my business elsewhere. The few hundred dollars they are trying to get over on is not worth the thousands I have and may continue spending there. I feel they took advantage of me due to my disability.
A refund for the remote I purchased with programming cost. And a refund in the difference in interest it should be about 2.5 percent paid to capital one. I do not want to return the van I have already invested about 600 dollars in repairs.
Yark had contacted me and explained the credit difference. Claimed that the bank is the cause in the difference in my interest rate. The remote is not worth the effort of endless calls and I did know when I left that there was only one key just wish there advertising was correct and they told me before the sale was completed. Please close this claim as resolved. Thank you
Bought a 2019 Chevy 2500 nov. 7th 2019 never received 2nd key
Bought 2019 Chevy 2500 on nov 7 2019 from salesman *** was promised 2nd key tried numerous times to get ahold of him when finally getting in touch with him he then denied saying that. I have purchased 7 cars since 2013 from *** 3 in the last year
I want the 2nd remote and key because I would not like to take my business else where for something so small but will thank you
Customer was contacted and we found the 2nd key. He does owe us the 2nd set for his trade in so we will attempt to get that, as well.
I have so many issues with this complaint. Would like my 28.32 $ refunded.
My car needed a new motor. I got a loaner that broke down waited 2 hours for a tow got another loaner( terrible clunker). Got a call from Tim Duncan the MGM.he wanted to give me a give card to rescind my Revdex.com complaint. Then they charged me $28.32 for gas after this month long fiasco. I got numerous calls and I called numerous times always with them giving me excuses.
I would like a most deserving refund of $28.32 after this fiasco. That is the least they. Yark used auto could do.
A refund for $28.32 was issued back onto your card on December 3, 2019. It could take 7-10 business days for this to appear in your account.
(The consumer indicated he/she DID NOT accept the response from the business.)
They charged me $28.90 in the 2nd text on the receipt I received not $28.32,they increased the amount. It's the principle. Thank you for your time and prompt response in such.
We have verified that $28.90 not $28.32 was refunded to your card.
(The consumer indicated he/she ACCEPTED the response from the business.)
did not tell me that the car I bought was in a accident in canada
I purchased a lexus about 6 to 7 months ago from ***, they showed me a report stating the vehicle had no accidents. however I recently went to trade in the lexus for a smaller vehicle and every dealer I visited told me that the car was in a accident and I saw it on the carfax reports. I was stunned because I told them that bmw yark showed me the carfax and it had no accidents. so I had no choose but to take a huge loss on the vehicle (around 5000 to be exact). I dont have much faith that yark will do anything to help the situation, but I will be seeking legal advise and contacting the ohio attorney generals office.
covering the loss
We apologize for your experience and that it has led to your report. We have investigated this further and checked the CarFax again and still don't see any accidents reported on your vehicle and have attached this report. If you have the report from this other dealership, we would like the chance to review this.
(The consumer indicated he/she DID NOT accept the response from the business.)
I need a email address
You may email your report to ***.
After 2 months of sale of my vehicle I still dont have a title.
Purchased on July 27th 2019.
Dodge Journey 2016.
Still no title on Sept. 17,2019
Plan to sue them if title isnt hear by the weekend
The Accounting department rushed the title in for the Customer. Title was delivered by 5pm. A fuel card is being sent to customer. We truly apologize for any inconvenience or frustration this caused her.
I love my Jeep! I am extremely disappointed in how I was treated by Yark. The sales department was manipulative and deceptive. In fact, I walked out in the middle of financing when I realized they had changed the price on me without my (or my salesperson's) knowledge. BUT I was convinced by the GM to come back the next day to close the deal. The finance guy (***) lied to me several times about what my financing options were. Specifically he said they only sent my credit app to three banks instead of the 70 they advertise because it would hit my credit (not true, link below.) He also told me I had to buy the warranty in order to qualify for specific financing (again, not true, link below.)
When I told him I knew it was a scam he then mocked me to the Finance Manager via Google Hangouts ("ha ha he says we are trying to scam him!") and then was unaware enough to show me his screen with that conversation still on the screen!
I called him out on it after the transaction was complete and was glad he had informed me the conversation was being recorded. I have since requested a copy of the video and filed a complaint with the Ohio Attorney General's Office. If I get the video I will upload the link as well.
https://www.experian.com/blogs/ask-experian/impact-on-credit-scores-of-inquiries...⇄ />
Forced Warranty Scam: https://www.carbuyingtips.com/top-10-scams/scam6.htm
Hidden fees & sneaky sales tactics
Basically my wife and I went to buy a 2018 Mazda we saw online. We were told the price would be right about 15890. So after waiting for an hour for the finance guy we get in there and he's spewing everything at us so fast. He says he ran our credit and capital one (who we originally came there for) came back at 9% - but we called them today and their offer at 7.75%. We also said we just wanted the car but we're talked into a service contract that we found out when we got home was over $3200 plus gap insurance which was $999. So basically we ended up paying more for thing we didn't want we've tried to call and talk it over it's not working.
We don't want this car or anything to do with Yark anymore. We just want to trim the car.
We hope that after speaking with our manager, all your questions and concerns have been addressed at this time. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your patronage is important to us and we hope that you will allow us another opportunity to serve you again in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
I had to have my leased, 2017 Altima with 26,500 miles towed there because of an unsafe shaking and excessive juttering when driving 40pmh not accelerating. Towed it there to yark to have them replace a rear passenger door recall and said my car was fine. Day later did the same had it towed back eventually for the same exact thing except worse this time. Said they would take a look and couldnt give a loaner until middle of the next week when my car wasnt running right 5 days before my appointment and was undrinkable. Impossible having to work 12 hour shifts everyday as well as pick up my daughter from day car. *** helped me out with a loaner finally and went about the service. Got a call that there was infact something bad withing the cvt and a valve body was replaced. Once I got there I was informed that my service advisor *** had quit which explained why I wasnt getting updated on my vehicle or even anything. Like yark said, he didnt obviously care to much and so I brushed that off because of the situation they couldnt do anything about. But they didnt try to fix what he had done. Tried getting out of the vehicle because my daughter was VERY scared when it happened as well as I and a friend.
I've been waiting for a call back from *** for almost a week now because I noticed 2 days after getting my car back from yark while washing it that the wheel I put on the car are scratched, damaged, and tore up from someone driving on the curb, half way up and down both of my aftermarket wheels/rims. I payed for them my self, put them on and she said that she would talk with service and call me back at 10 am next day and never received a call back since. After baisically begging to stay with yark just gettin into something as affordable and more safe seems to be impossible to do I'm going to try other dealerships now and stop wasting all of my time I dont have!
Day after I get the car, I wash it and find that my aftermarket wheels I have on the car are destroyed on the lip of the wheels on the passenger side like riding along a curb. When confronted, *** tried pushing me off like I was already a lost customer, not in a current yark lease and like I havent been trying to continue leasing through them! Still need a safe car and want one! She still has yet to help with contact info on anyone besides her and people under her. I have many screenshots of me asking for a supervisors contact info and she continues to send hers. I'm lost on what to do because they will not even call back! I work 11 hours a day at minimum and wants to throw in my face I didnt answer an unexpected call and that she cant do anything. I have screen shots of all messages!! I'll gladly come in and plan on it since no one wants to help. I'm most annoyed that I had to have a pretty hefty service done on the vehicle I am leasing, with 27,000 miles and it is THIS hard to get ANY help at all. I was fought on the issue at hand at first and now when it is someone's fault, everyone wants to hide or not respond. Shows proof in its self!
all of us here at Yark Nissan were saddened to hear that this was your perception of the service you received from our team.
Upon receiving your feedback, our management team conducted a thorough review of your experience. Communication is the key in any business relationship and we feel there may have been a misunderstanding on your part or possibly we just needed to provide you with more details. We hope that sharing what we have found will clarify everything.
Regarding the safety concern of your vehicle, our records show that we went above and beyond to diagnose the issue and properly make the needed repairs. Your Altima was serviced in a very timely manner and our service department provided you with a loaner during the duration. You received a 2018 Nissan Rogue SUV to drive as we felt this would be a nice gesture to ensure you and your family felt safe as we knew this was a concern for you. When we began servicing your vehicle, our technician identified many alterations that had been made to your Altima that directly attributed to the onset of some of the issues you were experiencing. We found that the suspension had been lowered, the manufacturers tires and wheels had been replaced with aftermarket wheels and low-profile tires, and the heat shields and splash shields intended to protect the undercarriage of your vehicle and allow for proper airflow had been removed. These alterations, none of which were performed on the vehicle here at our dealership, voided many aspects of the manufacturer's warranty. As another attempt to go above and beyond to provide you with exceptional customer service and take care of your vehicle, our service team moved forward with diagnosing the issue, properly making the needed repairs to assure your family would be safe upon returning your vehicle to you, and getting the repair covered under warranty so you would not incur the cost. You were contacted by one of our staff members right as your vehicle was being completed and informed that "service is just finishing your car up now. You can come in today if you would like." It was a few days later that you picked up your Altima.
Regarding any damage to your wheels, our management team has thoroughly looked into this matter. We treat our customers vehicle as if they are our own while they are here at the dealership and in our possession. The matter of your wheels was brought to our attentions days after we completed the work done to it. We have reviewed footage and spoken with all employees that were in contact with your vehicle. At no time was your vehicle's wheels damaged. While accidents do happen from time to time, that was not the case with your Altima. We are very sorry to hear that they are scratched, but it did not happen while we were servicing your vehicle.
Regarding your experience with wanting to trade in your Altima for a new vehicle, it is our understanding that you were informed on many occasions that we would be happy to look into having you trade in your vehicle for something different. To do this, you would have needed to see your sales consultant. While it would have not been the ideal situation with still having 10 payments remaining along with all the customization you did to your Altima, we were happy to have given you your options to replace your vehicle. To date, we have no record of you coming in to the sales department to explore those options. You have stated more than once that you were going to take your business elsewhere. We respect your decision and wish you the best in finding the right replacement vehicle. We are sorry that we were not able to accomplish this for you.
Furthermore, throughout all of this, our Nissan Owner Loyalty Manager was in contact you from the moment we received your initial concerns. She provided you with her personal mobile number and informed you that you could call her at anytime you needed anything. She kept you informed throughout the process along with taking your calls and responding to your texts even when she was not in the office. She communicated to you what was going on throughout the process and felt she had a very positive open line of communication.
In summary, your vehicle was returned to you in good working order with and extensive repair made to your transmission that exceeded over $3000 for the cost of labor, parts, and the loaner provided at no cost to you. It was done in a timely manner and we kept an open line of communication throughout the process.
My car was towed to yard collision center on May 23 after hours. After many calls and 3 times being told that someone was looking for my car they finally "found" it in their lot on May 31st after I said I was going to make a police report. I received an estimate for the work on June 3rd and shortly after made the payment for parts and was told it would take about 2 1/2 weeks. Communication was good for a while. On June 21 I was told it should be ready by the end of the week. Today July 10 I am still waiting for an update as to what is going on. I have heard from no one except an office manager who just returned my call to tell me she would return my call after finding out what happened. I do not recommend and will never do business with this company again. 47 days of inconveniencing my family and friends in order to keep our jobs.
We take every concern seriously and continuously strive to improve our processes. We pride ourselves in providing the best possible customer service experience to all of our customers. After further investigating your concerns, we received the keys to your vehicle on Thursday, May 30th. We were unable to look at the vehicle and get an estimate written up until the 3rd of June. We received your approval of the estimate on June 11th when you had the money for the down payment. At which time we ordered the parts and got the vehicle to a technician 3 days later when parts were received. After getting another look into the vehicle, we did another estimate on supplemental parts and left several voicemails starting on June 15th and did not get a call to approve the adds until June 21st. We were hoping to have the vehicle repaired by the end of June but other repairs and workloads may interfere. We sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you.
The biggest issues that I had with my experience were lack of communication and the fact that my vehicle sat on the lot from after hours may 23 unil May 30th. Spoke to someone three times who was "looking" for it. Had to mention making a police report before it was found on the property. It's not that large of a property. Picked up my car today.
In May 29 2019 I went to yark automotive.They sold me a 2018 Hyundai Elantra sport I drove from Michigan to Ohio trade my Chevy Cruze for it is July 9 2019 I call them many times about my plate transfer they told me they don't have title and I will had to wait cause they can't not issue in extended registration I had to work in now I had to catch a ticket cause of them they *** they get u pump make u happy to screw u over
Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any inconvenience or frustration it may have caused you. We, unfortunately, did not receive the title from the bank of the customer who traded their car in. We called the bank numerous times who said the title was being mailed, and we waited to receive it. We hope that you have received your title and everything has been resolved at this time. Again, accept our sincere apology and please know that it is never our intention to make any of our guests feel less than satisfied when leaving our dealership. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future.
Three weeks ago, my husband and I purchased a 2019 RAV4 from Yark Toyota. We were told by our salesman, that our 2007 Highlander which we were trading in, would be junked or auctioned, as the computer wasn't working and would have to be replaced. Being told that, we didn't feel that we could negotiate for more than we were offered. A week ago, my husband was on Yark Toyota's website, and saw our Highlander listed for almost $9,000. Had we known that they were going to list it, rather than junk or auction it as we were told, we never would have settled for the amount they gave us. After seeing my review on their FB page, our salesman and the manager of Yark Toyota called my husband. The manager told my husband that he wished my comments on their FB page could be edited. We were flat out lied to by Yark Toyota.
Ms., we apologize for your experience and have forwarded your review to proper management for further information. We hope that our sales manager was able to fully explain the trade-in process and that we will be investing almost $*** into your trade to see if that will fix the issue and allow us to sell it. If you have further questions or concerns, please let us know.
Sold a car with repair issues and did not stand by what they said they would do to fix
I bought a Certified Pre Owned Jeep Wrangler on Dec 8 from Yard CDJR with the intent of surprising my wife at Christmas time. We live out of state in Indiana, near the south side of Indianapolis. I went over to Yark for a few reasons: They had the specific Jeep I was looking for, it was certified pre owned and Yark had many positive online reviews with an apparent commitment to customer service and satisfaction. Based on that, I decided to make the trek over and get the Jeep. After surprising my wife with the Jeep on Christmas morning, we discovered it apparently had leaking with, a foul odor coming from the carpet. I spoke with our sales person, ***, and he stated since it was certified, to simply take it to our local Jeep dealer and they would take care of it. We also were told he had talked to his manager, ***, and he stated that even if there were items not covered on warranty, Yark would take care of it since a certified pre owned vehicle should not have left the lot in that condition. Upon further inspection, the dealer also discovered the navigation did not work, so that needed changed out also. Yark contacted our local dealer and let them know to do the work needed. To make a long story short, once the work had been done, Yark suddenly decides they will not cover the expenses for the items not covered on warranty, although they stated they would. Further, they will not call me back after I asked them to call me. ***, our sales person, left me a voice mail telling me they would not pay and did not return my calls or even respond to me emails. I sent an email to ***, used car manger and *** their GM, and no one ever called me back. This process took three months there are a lot more details for instance, I spent 2 hrs on the phone one day myself with Chrysler trying to understand the warranty. I went ahead and filed a complaint on the dealership while I was at it. If I had not been kept things moving, nothing would have been done. This is the worst car buying experience I have ever had, bar none. I was stuck with a bill over $2500 because Yark let a car, certified pre owned no less, off the lot that had no business leaving the lot and then they did not stand by their word or the product. I would not recommend this dealer to anyone.
Reimburse me for my out of pocket costs for repair as they stated they would
Our service department has reviewed the service work performed and feel that the repaired issues should have been covered by the Manufacturer's warranty. Our Service Manager requested a copy of the service RO before the work was started for our approval. The RO was never sent over or approved by our Service Department. We have passed the information along to the FCA Service Rep for review and assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that the RO was not sent to the service department or that the dealer feels it should have been covered under warranty are separate issues from the fact that I am out the money for the repairs. Those issues need to be resolved directly with those parties and were not my responsibility as the customer. I was assured multiple times by the dealers hip that Yark would stand by the vehicle and take care of any issues. I would still need reimbursed for the repairs.
We are reimbursing the Customer in full for the money paid toward the repairs of his Jeep. We will attempt to collect the balance from FCA on a goodwill basis and other dealership involved. We have reached out to the Customer and explained the process and he is very happy.
We had to replace the transmission on the vehicle because of a mechanical error the dealership made when they repaired it before we purchased it.
Purchase Date: 12/3/2018
2013 Dodge Journey 4D SUV FWD Crew
VIN: ***
Payment Amount: $11,775.51
Salesperson: ***
Sales Manager: ***
GM: ***
On January 18, 2019, while driving the vehicle on the expressway with my children in the backseat, the car suddenly stopped accelerating. Luckily, I was able to get off at the nearest exit ramp and when the vehicle stopped, smoke poured out from the hood. My children and I exited the vehicle as quickly as possible for possible fear of fire and I had the car towed to a reputable mechanic.
They diagnosed the problem as the Cooler Transmission Line having come undone from the transmission, causing all of the fluid to drain out and causing the transmission to malfunction and for the car to break down. They believed this could have long term effects on the transmission and advised we go to a transmission repair place if problems arose.
The next day, the car was not driving as it should have and I took it to the transmission repair shop and was told that the transmission would need to be replaced. The cost would be $3,700. They also advised that the Transmission Cooler Line was new but neither they, nor the mechanic had replaced it.
In order to find out who replaced the Transmission Cooler Line, I spoke with ***, salesperson, and asked to be provided with a checklist of what their mechanic went through when the previous owner turned the vehicle in. I wanted to know who installed the new line. He wouldn't cooperate and advised I speak with his manager.
When we purchased this vehicle, we were provided a CarFax report which showed no indication of work having been done to the transmission. The dealership also did not disclose any information about work which they performed on the vehicle.
I spoke with ***, Sales Manager, who provided me with information from the Repair Order of the repairs performed on the car at the dealership prior to our purchase. Among other things, he advised that a repair was made to replace the Transmission Cooler Line.
Therefore, the dealership is the one who replaced the line which is the reason for the damage to the transmission and the subsequent need for it to be replaced for $3,700.
However they are unwilling to admit their mistake and instead have passed the blame on myself for having not brought the car to them when it broke down on the side of the road. We were under no warranty and therefore, I took matters to a trusted mechanic.
When Mr. was unwilling to cooperate in admitting that the dealership made a faulty repair, I spoke with the General Manager, ***. Mr. was also unwilling to accept that their dealership was at fault for the improper installation of the Transmission Cooler Line.
I have spoken with numerous mechanics who all agree that the Transmission Cooler Line does not just come undone from the transmission. It was a premature malfunction because of an improper repair. And the safety of my children and myself was put at risk because of it. What if we had not been able to safely exit the expressway? What if we had been turning at an intersection and the car suddenly died as it did? The thought gives me chills.
I would like for CarSmart, a Yark Automotive Group Dealership to justly compensate my family for the cost of the replaced transmission for $3,700. A repair that would not have needed to occur had they properly serviced the vehicle. I would like them to admit their mistake.
Our GM has been in contact with customer on 3 separate occasions. After reviewing everything with our service manager we are confident that her transmission issue was not related to our recon. We did recon on this vehicle on 11/19/18, purchase date was 12/3/18, at that time the vehicle had 70,043 miles. Her first issue was not until 1/21/19, vehicle had 73,698 miles on the RO from *** Repair (see attached). They state trans line "blew off". They don't state faulty workmanship or their service opinion/belief that this was caused by anything other than somehow "blew off". They cleared codes, put in fluid, test drove, and determined all was good and sent her on her way. She replaced transmission on 1/24/19, vehicle had 73,793 miles. They state "trans line was repaired by ***". Our GM explained to the customer we do understand her frustration, however, the vehicle was driven a total of 3655 miles over a period of 60 days before any issue, fluid dump, etc.... We are confident in saying this has nothing to do with our repairs. If this was related to our repair she would have had fluid dumping everywhere within 24-48 hours of the purchase date, and even more likely we would have had issue before she purchased after recon was completed on 11/19/18.
(The consumer indicated he/she DID NOT accept the response from the business.)
On January 18, 2019, while driving on the expressway with my children in the backseat, our car (2013 Dodge Journey Crew) we had recently purchased in December at Car Smart (1369 Conant St., Maumee OH 43537) suddenly stopped accelerating. Luckily, I was able to get off at the nearest exit ramp and when the vehicle stopped, smoke poured out from the hood. My children and I exited the vehicle as quickly as possible for possible fear of fire and I had the car towed to a reputable mechanic.
The mechanic diagnosed the problem as the Cooler Transmission Line having come undone from the transmission, causing all of the fluid to drain out and causing the transmission to malfunction and for the car to break down. They believed this could have long term effects on the transmission and advised we go to a transmission repair place if problems arose.
The next day, the car was not driving as it should have and I took it to the transmission repair shop and was told that the transmission would need to be replaced. The cost would be $3,700. They also advised that the Transmission Cooler Line was new but neither they, nor the mechanic had replaced it.
In order to find out who replaced the Transmission Cooler Line, I spoke with ***, salesperson at Car Smart, and asked to be provided with a checklist of what their mechanic went through when the previous owner turned the vehicle in. I wanted to know who installed the new line. He wouldn't cooperate and advised I speak with his manager.
When we purchased this vehicle, we were provided a CarFax report which showed NO indication of work having been done to the transmission. The dealership also did not disclose any information about work which they performed on the vehicle.
I spoke with ***, Sales Manager at Car Smart, who provided me with information from the Repair Order of the repairs performed on the car at the dealership prior to our purchase. Among other things, he advised that a repair was made to replace the Transmission Cooler Line.
***Therefore, the dealership is the one who improperly replaced the line which is the reason for the damage to the transmission and the subsequent need for it to be replaced for $3,700.***
However they are unwilling to admit their mistake and instead have passed the blame on myself for having not brought the car to them when it broke down on the side of the road. We were under no warranty and therefore, I took matters to a trusted mechanic.
When Mr. was unwilling to cooperate in admitting that the dealership made a faulty repair, I spoke with the General Manager of Car Smart, ***. Mr. was also unwilling to accept that their dealership was at fault for the improper installation of the Transmission Cooler Line.
I have spoken with numerous mechanics who all agree that the Transmission Cooler Line does not just come undone from the transmission. It was a premature malfunction because of an improper repair performed at the dealership. However, Car Smart is in the opinion that, "this has nothing to do with our repairs. If this was related to our repair she would have had fluid dumping everywhere within 24-48 hours of the purchase date."
And the safety of my children and myself was put at risk because of this faulty repair. What if we had not been able to safely exit the expressway? What if we had been turning at an intersection and the car suddenly died as it did? What if we had been rear ended by a car going 70+ MPH? The thought gives me chills.
I would like for Car Smart, a Yark Automotive Group Dealership to justly compensate my family for the cost of the replaced transmission for $3,700. A repair that would not have needed to occur had they properly serviced the vehicle. I would like them to admit their mistake.
Company sold a part online for a set amount, charged us, then told us it was not available and had to charge us more money for an "updated part".
This company offered the part my husband needs for his car for a set price online. We purchased this part and the company charged my credit card. The company then sent an email that the part was not available, and we would have to pay more money for an updated part. "Sorry for the inconvenience" they stated in their email. They owe us the correct part for the same price, since they believe in false advertising online.
We would like the updated, correct part for the same price we purchased the part that was advertised and we purchased online. We refuse to pay more for failure to update their product online.
We offered to sell customer the new half shaft at the original price on the website, but after getting the VIN, he would have to buy 3 additional parts in order for the new half shaft to work due to a design change. Customer is doing some checking on his own.
I am not a true customer of Yark Subaru but went through them to get a company vehicle. The customer service was beyond poor and continues to be. First I had to call them to find out if my vehicle had been delivered after finding out it was on their premises for 3 weeks. It was very difficult to contact the right sales person for help as nobody there is really willing to help you over the phone. You will never get a return call from them. I have left messages with multiple salesman as well as a sales manager and never once have I heard back unless I was the one reaching out. I continue to call and reach out to my "salesman" as he mistakenly told me to leave the old plates on the vehicle I was turning in. I was supposed to get a call when the new ones came in. No call, obviously! I have tried to reach out to get my temp plates redone again, or find out if they have new plates on the way but the salesman will not answer/return any calls and everyone else will just "pass it on" to him. No he probably didn't make much money for this or any at all but I feel like if you have a job to do (which was filling a few forms out and following through when you say you will) you should probably do it.
I highly recommend that you stay away from Yark Subaru. I have been to other Yark dealers and have had much better service all around.
We apologize for your recent experience at our dealership and regret any frustration or inconvenience it may have caused you. Unfortunately, Yark Automotive Group has no control over when a fleet vehicle becomes available and is ready for release. When a vehicle is dropped off to our dealership, we have to wait for the fleet management company to give us their instructions on how or when to process this vehicle. This could sometimes take weeks or months for the process to be finished. Your review has been forwarded to proper management to make them aware of your concerns.
We drove to Ohio to purchase a truck. The salesman showed us the truck, we wanted to purchase it and then were shuffled off to a finance employee.
He was elusive when trying to sell us warranties on extra purchases such as gap insurance, never gave us the price, would only give us the warranty prices in with the car payment. We spent hours in his office waiting for answers. We finally did agree to buy an extended warranty. On our drive home we noticed that we were charged for a Diamon-Fusion treatment for the windshield. We never discussed it, not did we agree to purchase it, but unfortunately did not notice it before signing the loan paper.
In any case, the treatment was not done, so we paid $1069.00 for something we did not get. We are looking for a refund of that amount. What a shady business practice that finance employee has. Unacceptable!
We have emailed the salesman, ***, a couple of times. but no response from anyone there.
We will proceed to court if necessary. Thank you!
Product_Or_Service: RAM TRUCK
Refund We would like our money back for the Diamon-Fusion.
The customer has been contacted, products cancelled and a full refund has been sent to the bank. See attached.
(The consumer indicated he/she ACCEPTED the response from the business.)
We just verified that the bank did receive the funds we requested for a product we never agreed to buy, nor did we ever discuss it with anyone at the dealership. Hope they clean up their shady business practices. Thank you for your help.
I brought my car in for a simple repair that was supposed to take 4 days. They had the car 6 weeks.
I dropped my car off for a minor dent repair at the Yark body shop on Feb. 6th and was told the car would be done by the 9th. I called on the 9th and was told the car was not finished and would be done on the 12th. I called on the 12th and was told the car still wasn't finished. I informed the shop I was leaving for NYC and needed my car they told me it would be finished on the 14th. When I went to pick it up the fender and the front bumper still didn't meet up. The person handling my vehicle Chad told me to bring it back when I returned and they would finish the repair. I brought the car back in on March 5th and was told it would be done by the 9th. The 9th came and still not done. After multiple excuses and issues on their end I finally received my car back April 5th. When I told the shop I thought that I needed something for the inconvenience I was told that they would be paying for the rental car I had been using. I told them that my insurance paid for the car with no balance left for me. They said "We have done enough for you. Have a nice day." I called to speak to someone in charge but after 3 calls and messages no one called me back. I finally contacted Nissan Corporate to complain and still no one from Yark has addressed my issues.
I want them to make good on the claim to pay the rental car bill.
We have investigated this complaint further and have contacted the rental company and customer does not have a balance on his rental bill. Customer also stated that "my insurance paid for the car with no balance left for me". We can not make good on the rental bill because there is no outstanding balance at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
I told them that the rental was going to be covered. They used the excuse that they were going to cover my rental to avoid doing anything to compensate for the poor customer service. Almost 6 weeks without my car for a minor dent is ridiculous.