Yark Automotive Group Reviews (%countItem)
Yark Automotive Group Rating
Address: 6019 W Central Ave, Toledo, Ohio, United States, 43615-1803
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I have attempted to call the dealership several times and have filed a complaint with Nissan North America and they requested that I make contact back
Did not follow through with file the cancellation request form dated 11-10-2014 for a full refund of 2445 until 3:15 of 2018
I am requesting a full refund in the amount of 2445 for Nissan dealer not following through with their agreement and refusing to make contact with me to resolve this issue they will not return my phone calls they are avoiding the situation and therefore I have Nissan North America trying to contact them with a complaint that I filed with them as well
Customer wants $2445 for a warranty he claims he called to cancel 2 months after he purchased his vehicle in 2014. He says that he called his salesperson but then never came in to sign the cancellation form. He claims he followed up a few months later because it never came off his principal. A "few months later" was actually several years later because the warranty administrator that helped customer didn't start working until 2017. Management has spoke with Security Plus trying to see if there is anything else possible to get this refunded for the full amount. We have also offered to make it right on a new car deal. We hope to have a resolution soon for this customer.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response for if there was any truth to them telling me to come in to sign any documents or papers I would have done so I tried on several different occasions to talk to different people and they told me and assured me on the phone that this matter was going to be taken care of that they would submit the proper paperwork
We purchased a new work vehicle from the Yark dealership in Whitehouse, OH (they were aware it was for work/commercial purposes). It was a 2016 Chevy Silverado. The power steering went out about a year after purchase and we returned it to the dealership for repairs (they explained it was a defect from the manufacturer. Took about a week and a half to repair) - in the meantime we asked if they could supply us with a similar vehicle from their lot while ours was in for repairs, they supplied us with a Malibu (which was not going to work, we needed a pick up truck). They said they couldn't supply us with a truck because there wasn't one on the lot and we could not use it for commercial use anyway. We then inquired if they would pay for a rental instead and they said they would. We rented a Ram truck.
When the invoice for the rental came in, we contacted Yark for how to proceed for reimbursement and they said they would not cover it because the vehicle we rented was a Ram instead of a Chevy (the rental only had Rams available that would fit our needs - no Chevy's were available). We were left with the $600.00 rental bill.
We had called and left a message as well as spoke to the manager in regards to this. He said he would get back to us, though he has not. Not a business friendly experience, we will use a different family of dealerships for our future vehicle purchases.
Mr., we sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. We pride ourselves in providing the best possible customer service experience to all of our customers. As explained to you by our service manager and GM headquarters themselves, we could not reimburse your rental cost because you did not rent a GM vehicle. At the time of your service you were provided a vehicle at no cost to you and what was available at that time.
Exactly!
As we stated, you supplied us with a Chevy Malibu. A MALIBU! Remind us of the difference in tow capacity of a Malibu vs a Silverado? how much cubic storage space is available in the truck bed vs the trunk? Are you saying we should have loaded the Malibu up as if it were the Silverado? Over one ton in the trunk and rigged a trailer on to haul an additional ton? Is that what you wanted us to do? Maybe tie our equipment on the back so it could drag behind too? What did you want us to do with the Malibu? Could it even haul that weight? If so, we would have used it for those purposes and this negative review could have been avoided. It should be pointed out again that one of the largest family of dealerships in NW Ohio only had a MALIBU available - you are a car dealership and you only had Chevy Malibu's available as loaners to temporarily replace a work truck Silverado... It's not like we had a Kia Rio in need of repairs and you lent us a Malibu, we had a full size pick up truck. It's not even in the same class of vehicle.
As far as the rental, they only had Rams available with hitches, the Chevy's at the rental did not have hitches which is why we opted for the Ram (we needed a vehicle to work in place of the Silverado which we need to tow a trailer with). Our technician doesn't even recall being told that the rental had to be a specific make. Furthermore, we were assured by the service desk guy (he was filling in for ***) they would pay for the rental. When we came to drop off the Silverado for repairs, we pulled up in the Ram and pointed it out to the employee filling in for *** and told him that was what we rented. He said they would take care of it.
We purchase a new vehicle for our fleet about every other year, it would have been helpful to know your policy up front in regards to manufacture defects, loaner vehicles and rentals. Could you clarify Yark's and GM's policy here so any customer in the future can avoid the hassle we've had to endure. Could you show us where it specifies that the rental had to be a GM product as well?
We reached out to Yark multiple times to rectify this and were told that they would get back to us - this was over a month ago. We were just tossed aside. This is the most action you guys have shown us in regards to this situation, it took putting out a negative review for you 'to get back to us'.
Dropped off Vehicle for replacement of fender and new paint. Vehicle was returned with poor workmanship, door no longer locks after service.
Vehicle was delivered to YARK for a replacement fender, and paint coat applied to fender and door. Upon picking up the paint was satisfactory along with the replacement fender, However a piece (Small plastic cap) was still missing. We were informed to return when the new piece arrived. When we arrived home we noticed that the doors also did not lock, either manually or remotely. We called YARK immediately and explained the locking situation and they assured us they could inspect when we arrived. Upon our second visit to YARK, we received the missing cap piece but the needed mechanic was not available to inspect the door. We also did not receive the fix on the loose piece on the windshield. We were informed to schedule another time for the inspection of the door when the needed mechanic was in. Upon our third visit to YARK we had to explain the situation to the body shop manager who ensured us that they could take a look again but did not believe YARK was responsible for the damages done. We are not willing for YARK to handle servicing our car because of the lack of accountability for workmanship, poor communication and clear lack of expertise regarding the services requested.
We are asking for YARK to cover the repairs to the doors locking mechanism performed by another automotive repair facility.
We are willing to help Mr. and his girlfriend. We have offered for them to take their vehicle to our Toyota store in Maumee if they did not want to have the body shop look at it. He has declined all offers. We cannot participate paying for another shops repair when the repair we did would not have had to access any part of the vehicle where the said damage is. We have been in touch with their insurance company who also has declined repairs until they receive images of the damage from the customer via email. We have included attachments of the estimate and phone call between Mr. and our body shop manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
Offers were never made to bring our vehicle to another shop. They only offer we received was in regards to pricing of the part and labor at our (customer's) cost. Yark claims that they did not perform labor on the door, however we had to return with our vehicle a week later(because they didn't have it in stock) to receive a part(cap) for covering a screw on the inside of the door that has to be removed to access the interior of the door. There is a clear intention on YARK's behalf of supplying biased information in regards to this complaint by withholding vital information.
We have also been in touch with OUR insurance company who has processed a supplemental claim for the windshield cowl trim piece because this was accident related. However, clearly our insurance company will not cover the repairs associated with the door latch because YARK performed poor workmanship, broke a piece within the door and obviously that would not be accident related. We have been in contact with our legal services representative and they have reached out to YARK. From our understanding YARK has not responded to their inquiries.
Please listen to attached phone call between our body shop manager and Mr. where it was offered that he could take his vehicle to our Toyota store in Maumee and customer declined. This offer is still standing if he chooses to take his vehicle there to be inspected by one of our techs at the Toyota service department.
Warranty sold to us under false pretenses. We were lied to multiple times by the finance department.
We purchased a 2011 Chevrolet Silverado in April of 2014 where we were put in a room with finance personnel for hours and pressured into buying their extended warranty. After declining several times, the manager then changed his tactic and falsely told us that our interest rate would be increased by Ally Financial if we did't go with the warranty. After contacting Ally, they said this would never be the case. The other selling point he used was that one set of tires was free of charge under the warranty. We recently went to get new tires and found that this was not at all the case. The finance guy verbally told us that we would get a "free" set of ties, a verbal agreement witnessed by more than one party for the sale goods which was not the case at all. We would never have purchased this $2,500 warranty plan had it not been sold to us under false pretenses. Yark records their finance interactions, so they should have the proof that we were lied to and cheated on this warranty plan.
I would like Yark to void the warranty take the obscene price off of our loan OR honor the verbal agreement regarding the tires that was promised by their finance department. As far as I can tell the verbal agreement should be honored for the sale of goods under $500.00.
This transaction is from March 27th 2014. I watched the entire transaction. The word "free" was never said during the course of the transaction. The customer agreed to the VSC, wheel and tire, gap and maintenance at a higher payment than what was originally quoted. She did ask several times what it would be without any coverage but than later discussed with the other person seen on film (***, the co signer) and agreed to the higher payment with the coverages. Attached is the menu, buyers order and product purchase confirmation that they signed as well. Nothing was sold under false pretenses.
Too many inquiries from yark on my credit report. I did not give them permission to maliciously run my credit 18 times! It takes
My husband and I went to try and purchase a car. In and attempt to get him approved they suggested that I go on the loan with my husband. I was currently going through *** credit and was in the process of fixing my credit. Yark ran my credit over 15 times, damaging my score that was on the rise thanks to sky blue credit. I paid good money to try and fix my credit, and with Yarns over 15 inquiries now on my report, it has taken my score back down at least 80 points.
I would like at least 13 of those inquiries removed. I was unaware that my credit would be ran so many times, and I think it is fair to have them removed. I went and asked their business manager *** to have them removed, he said they would write a letter to the two credit bureaus they use. He said I would receive a copy of the letter they sent. I never heard anything back. When I would call they acted like they had no idea what I was talking about. So I went back up to yark and *** tells me he can no longer do it. With no real legitimate reason. Just he can't do it.
Mrs., we truly apologize for the inconvenience this may have caused you. we can assure you we did not maliciously run it to try and ruin your credit as we were just trying to get you approved on a vehicle. Unfortunately, there is nothing we can do on our end to get these inquires taken off. The only thing that you can do is to dispute the inquires with the credit bureau's (Transunion, Equifix, and Experian).
(The consumer indicated he/she DID NOT accept the response from the business.)
II do not accept this response because I was originally told by their business manager that something could be done. I was told they would write a letter to the 2 credit bureaus they use to remove the inquiries. I was also told by their business manager that they have done it for other customers in the past. So I know that they can do it. This is unacceptable to promise something and then take it back. Me and My family are suffering behind this whole thing. And the money I spent to try and repair my credit has been wasted. Both credit bureaus said they couldn't remove inquiries unless they got the letter from Yark. Even the banks/companies they used said the same thing. They need a letter from Yark stating that I did not give permission for them to run my credit report. Which I did not give them permission to run it maliciously the way that they did. I am outraged that they refuse to do anything about this. Furthermore I wasn't the one trying to get approved, it was my husband's approval they were trying to get.
Our General Sales manager has reached out to the customer numerous times and has tried explaining to her that we cannot do anything on our end to remove these inquiries. She will have to contact the credit bureau and dispute the inquiries herself. He, again, explained that we did not maliciously run her credit to ruin it but that it was necessary to run her and her husband's credit to get approval for their purchase. We have tried apologizing to her but unfortunately, she will not listen to any explanation given and hung up on our General Sales manager. We truly apologize for the inconvenience and frustration this has caused and ask that this issue be closed as there is nothing more we can do at this time.
(The consumer indicated he/she DID NOT accept the response from the business.)
*** the sales manager reached out to me once. And we spoke briefly about the inquiries. He told me conflicting information from my Bank manager, credit bureau, and the loan companies they used. All three sources said they need a letter from Yark stating with inquiries need to be removed. Even the loan companies said they will remove them with permission from Yark. I shared all of this information with ***, Harm's sales manager. He just kept telling me that they could not do it. Which is unacceptable because they haven't even tried to do it. If they write the letter and send it to the credit bureau stating which of the 18 inquiries need to be removed, and the credit bureau refuses to remove them, that's a different story. But to just say you can't send the letter with no real reason, but it's never been done, is unacceptable. I am a real person! I don't have a company to hide behind. I am just trying to get my life on track starting with my credit. And this is not helping me. The loan companies they went through said that only Yark can over turn these inquiries, by saying I did not give them permission to run my credit so many times. Which I did not! I have applied for car loans in the past, never has a company ran my credit more than 3-4 times! Yark is not being fair at all. I did not hang up on their sales manager ***. After he repeatedly told me their was nothing that could be done, I politely told *** "Okay,Thank you for your time, Good Bye ***". I did not just abruptly hang up like what was described. Another example of their untruthfulness in this whole matter. All I want is some of these inquiries removed. I do not think that is to much to ask. They won't even try! They just keep saying they can't do it. At least sending the letter and trying to get them removed is fair! I ask that this case not be closed until Yark has at least tried to send the letter to the 2 major credit bureaus they use. And they must show proof that they did it.
Leased a car September 2014 and return the car September 1, 2016 lease ended Toyota financial year later bills me $461 for mileage overage
Basically leased a car 2014 to 2016 and then least another car from Yark Toyota of which any overage fees were supposed to be waived OK now a year later collection agency all-transv calls me and says I owe $461. And now it is on my credit report has a black mark I was never called by Toyota or emailed that there was a problem this totally caught me by surprise
Negative credit remark removed from my credit file and result in a credit for the 461 applied
Good morning Yark automotive has stepped up to the plate and resolve the issue So we can cancel complaint
We believe Yark Automotive knowingly sold us a vehicle with repair issues they didn't inform us about.
Since the very first week after we rolled off the lot with the 2008 Town and Country from Yark, we've had issues. Now, it hasn't even been two months in, and we have brakes going bad, an alternator failing, and the transmission is failing.
The check engine light comes off and on intermittantly. We went to Yark today and was told there was nothing we could do. The so-called manager we spoke with said, "We didn't force you to choose that car." In other words, they knew they had a garbage vehicle, it was just our fault for picking it.
In a nut shell we believe that they should either fix the vehicle, replace the vehicle with a FUNCTIONAL vehicle of the same price, or issue a full refund for the price of the vehicle. My husband is a service-connected disabled veteran. On a fixed income, we put down our last $2000 for the vehicle that they won't stand by to repair.
Our intentions at Yark Automotive are always to sell good, quality, reliable vehicles. We simply would not be in business if that is not what we did. As with all mechanical items, there is always a chance of break-down or repair that may need to be performed at any interval in its working life-span, no matter the age of the vehicle. After further investigating this complaint, the customer purchased a 2008 Chrysler Town & Country with approximately 105,000 miles on it. The customer purchased the vehicle AS-IS two months ago and declined a warranty through finance. We have all of the proper AS-IS documents signed by the customer and at the time of purchase we tried to put them in a newer vehicle per the lender's request, but again, customer declined and only wanted to purchase this van.
(The consumer indicated he/she DID NOT accept the response from the business.)
Any statement made by this business that they "offered to put us in a newer vehicle" is categorically false. This was the ONLY vehicle the salesmen showed us or even suggested was in our budget. Further, the salesman in question doesn't work for this company, which seems suspicious.
Also, we have spoken to other new and used automobile dealers since this horrible incident. Yark used my husband and I's combined income, despite the fact that my husband was nowhere on the loan. Further, they had US fill out my mother's information, which we have since found out is another fraudulent activity on Yark's behalf.
We are now in the midst of trading this vehicle in at another dealer. We will drop this matter if the $2000 we have put as a downpayment is refunded to us. Lastly, we also have a complaint about the fraudulent activity we believe exists in the case to the Attorney General.
Business called regarding this complaint. Any income information the business used on this financing application was provided by the consumer. The transaction was conducted appropriately and there can be no refund of the down payment.
Service plan not honored.
We had an oil change service plan with this dealer but traded in the vehicle. Now they refuse to transfer or refund the unused portion of the contract. We purchased a new vehicle from the same manufacturer. One would think that they would be try to retain their customers loyalty.
Credit for the unused portion of the service plan or transfer to the new vehicle.
After further investigation we found that the warranty that was purchased was the ESSENTIAL CARE PLUS for 2 years/4 oil changes up to $25 per oil change. Customer used 2 of the 4 oil changes with his previous vehicle. Unfortunately, the policy is nontransferable for the 2 year plan. The plan also excludes any vehicle that requires full synthetic oil, such as his Pacifica. The cost of this warranty at the time of purchase was $85. As a gesture of concern, we offered him one complimentary oil change for your Pacifica. The value of this oil change is $78. Customer accepted the oil change. Service manager knows and we will look forward to seeing customer at his 6000 mile oil change.
Yark automotive has responded with a more than generous offer to satisfy my request. The Revdex.com can consider this file closed and I appreciate your assistance.
I placed an online order from the cheapestpartsonline.com website. The shipping cost was calculated and charged at $33 for a $460 order. I received an email later that evening informing me that the shipping was miscalculated by their online checkout at the new shipping cost was $97, over 20% of the cost for the entire order. I called to inquire and was informed that apparently much of their inventory is not catalogued correctly and many of the weights are off. I was informed that this is a frequent happening for them and My options were to accept the new shipping cost or cancel my order... I cancelled and took my business elsewhere and received free shipping for the same exact products. Poor customer service and product management. If it's a known problem, they should include a large disclaimer on their website or just fix the problem.
Product_Or_Service: PT228-48172, PT725-48140
Order_Number:
Billing Adjustment Cancellation of my paypal charge. Disclaimer on the online retailer's website about this known, frequent problem. Fix the inventory weight issue. If the retailer makes a mistake on the shipping cost, the difference is the responsibility of the retailer, not the customer when checkout has already been completed.
We appreciate your feedback and have updated our website with a disclaimer to clearly state our shipping policy. We deal with thousands of parts and try to keep track as best we can. The PayPal account was adjusted accordingly as soon as we became aware of the issue. If you are to have anymore questions or concerns, please do not hesitate to let us know.
(The consumer indicated he/she ACCEPTED the response from the business.)
Zero communication regarding the repairs to our vehicle.
Never return phone calls.
Poor customer service.
On March 14, 2017 we gave are car to Yark body shop for front end damage. After not hearing from them in two weeks we gave them a call and was told car would be finished on March 31,2017. The date came and we have not heard anything from Yark. We called and was told another two weeks date to pick up car was April 14, 2017. We never would have known that there was a change to timeframe to pick the vehicle until we called them. A week and a half went by so we decided to call Yark to make sure that the car was going to ready for pick up April 14. We called on April 11 and was told another two weeks because the car needs to be put on lift to straighten the frame of the car. Was told car would be put on lift on April 13 and then they will be able to put the car back together. Was told they would be finished on April 25. At this point they have had are car for a Month. On April 13 we call to see if car frame was able to be straighten and was told that they are very busy and won't be able to get car on lift until April 19. No one is calling to inform us on what's going on. On April 14 I decided to ask for a loaner car was told they were all out and should be getting one back April 17 or 18. April 17 and 18 came and went still no car. On April 19 called to make sure car was on track to be ready on April 25 and could not get a clear answer. I was just told they are finishing up someone else car so that I could get the loaner car from that customer.
I want my car back! I want you to waive my deductible and provide a rental until you have my car fixed.
Customer was placed into a loaner vehicle on 4/20 and vehicle is scheduled to be finished at the body shop today 5/2.
(The consumer indicated he/she ACCEPTED the response from the business.)
Today is May 3 and still my car is not finished. I believe the only reason that I have been getting up dates about my car since 4/20 is because of my complaint. I have been told 4 dates March 31st, April 14th, April 25th, and May 2 that my car would be ready. My car is still not ready. In there response to my complaint yes they did give me a loaner car on 4/20.I want my $500.00 deductible Waved. I have had to ask if things were fixed on car that happened in accident because of a call I received asking did my steering column drop in accident because he thought we told him it was already like that. No one would of said anything like that because it happen in the accident. Sounds like they were tryna get out of fixing it. They have had my car for almost 2 months now.